EsnaCloudlink 5.0 for Cisco

Esna Embeds Collaboration Anywhere

INSIDE

Esna embeds real-time communication tools inside the business processes and applications people use everyday

People Want to Communicate in the Apps they Use

Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”

“Users want their communications to be built right into

the applications they are using.”

Bern ElliotGartner CIOAugust 2013

Google Apps

Cisco Jabber Voice + Video and WebEx

Integration

Transcribed Voice Messages inside Gmail

WebEx Integration

Unified Messaging

Voicemail Transcription

Rich Presence

Send + Receive Fax Messages

Receive and send faxes right from Gmail

Automatically save faxes in Drive along with your voice messages

Actionable Voice Messages

Post urgent and crisis messages to Twitter and Google+

Resolve messages to your Google contacts

Escalate any message to a live call

See the location of the caller

Multiple Ways to Start an Instant WebEx Meeting

From the Google Contact Card

From the Google People Widget

Anywhere in the Chrome Browser

Schedule a WebEx Meeting from Google Calendar

Instantly schedule a WebEx meeting from Google calendar

Choose from different meeting templates, meeting types and audio options

Meeting info is automatically published

Easily Create or Modify WebEx Meeting Templates

Define a standard meeting template, create import meeting templates from

WebEx or create your ownWorks with any audio conference provider

Schedule TMS Resources from Google Calendar

Easily book TMS resources from your Google calendar with the ability to edit the calendar events, which automatically update meeting details within the Cisco TMS event calendar

Contextual Cisco Collaboration in Google Drive

Automatically recognizes every collaborator on a doc

Start an instant WebEx meeting, Hangout or Jabber group chat

WebEx Integration with Google Hangouts

Move people that you are collaborating with in a Hangout to a WebEx with a single click

Attendees are immediately placed into the WebEx, no separate login or registration required

Salesforce

Cisco Jabber Voice + Video and WebEx

Integration

Esna iLink for Cisco Embedded Plug-In

Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings

Embedded web plug-in

Start an Instant WebEx Meeting with Contacts

Instantly start a WebEx meeting with any contact or lead in Salesforce

Simple one click-to-meet

Track WebEx Meetings in Salesforce

Automatically log WebEx meetings as activities in Salesforce

Links to WebEx recordings are inserted in the

activity notes

Schedule WebEx Meetings from Salesforce

Instantly schedule a WebEx meeting right from Salesforce Calendar

Choose from different meeting templates, meeting types and audio options

Automatically Logged Calls + WebEx Meetings

Automatically log WebEx meetings and calls as activities

Jive

Unified Messaging + Click-to-Call

Transcribed Voice Messages inside Jive

Access to presence, IM,

Jabber Voice + Video calls,

Hangouts and WebEx

meetings

Unified Messaging

Transcribed Voicemail

Access to Cisco from Any Web Page or Application

Extend Cisco collaboration to any web app or page in Chrome

● Click-to-Call

● Presence

● Instant Messaging

● Group chat

● Jabber Voice + Video

● WebEx

Click-to-Call

Developer API’s

Developer APIs - Collaboration Tags

Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation

1Inject dynamic, real-time communication content and actions into any web page or application

2

TURN THIS

PresenceContact Cards with

Actions

INTO THIS

The desire to reduce cost by migrating to Google Apps/

Gmail from Microsoft Exchange

Maintain and enhance unified messaging based on existing Cisco infrastructure

Customer Case Study

Wilson Hurd

Esna’s Cloudlink made the critical connection between our Cisco Unity messaging system and our new Google Apps solution—an answer we just didn’t find anywhere else.

— Scott Berg, Network Engineer Wilson Hurd

The Challenge

Selected Esna Cloudlink to connect legacy Cisco

infrastructure and UM system to Google Apps and

Gmail

Seamless connection between Cisco Unity

Connection and Cisco CallManager with Google

Apps and Gmail

The Solution

Robust UC capabilities deployed to more than 3,000

users across the U.S.

Reduced hardware costs space required,

power/cooling expenses and lowered annual license fees

and IT support time

The Result

Leverage cloud-based applications to reduce cost levels and mitigate demand

on in-house IT resources

Maintain and enhance UC based on existing Cisco

infrastructure

Customer Case Study

IEEE

The Cloudlink solution from Esna was the right choice for us. Install was easy—Cloudlink configuration wizards automatically provisioned our users and we were up and running within a couple of days.

— Dave Kaminsky, Manager Alternative Client Systems

The Challenge

Selected Esna Cloudlink to connect IEEE’s Cisco UC

system to Google Apps and Gmail

Seamless connection between Cisco Unity Connection, Cisco UC

Manager and Google Apps and Gmail

The Solution

Robust UC capabilities deployed to more than 3,000

users across the U.S.

Reduced hardware costs space required,

power/cooling expenses and lowered annual license fees

and IT support time

The Result

10,000 + Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

Cloudlink 5.0 Architecture

Cloud Apps

User

Cisco Enterprise or Hosted

Jabber SDK

WebEx XML

Google Data (Calendar/

Contact) API

Voice/Video

CAXL (IM/P)Cisco Unified

Comm. Manager

Esna Cloudlink App Server (Optional)

Cisco Unity Connection

CU(M/N/P)I

TAPI (Optional)

Google Data (Calendar/Contact)

API, IMAPSalesforce Open CTI

Call Control Web Services (Optional)

Cisco IM & Presence Services

Cloudlink for Cisco Telepresence Architecture

Cloud Apps Cisco Enterprise or Hosted

Google Data Calendar

Resource API

Cisco Telepresence Management Server

Esna Cloudlink for Cisco Telepresence

TMS Booking API

Google Calendar Resource API

WebEx XML

WebEx enabled Telepresence TBD

Lotus Domino

Lotus Calendar Scheduling

User

cisco.esna.com

jabber.esna.com

webex.esna.com

Cisco Verified Compatible Solutionhttps://marketplace.cisco.com/catalog/products/1338

THANK YOUcisco.esna.com

plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com

Additional Information

Presence + Presence Management

Easily see other people’s status and availability

Send an IM or start a call with one click

Manage and share your real-time availability to others

Esna iLink for Cisco can monitor your availability from Google Calendar and Hangouts

Jabber IM, Voice + Video

IM 1:1 with others and move to a live voice or video conversation with a single click

Jabber softphone with video accessed through a HTML5 user interface

1:1 video calls and multi-party voice conference calls

Integrated Dialer + Call Control

Dial any extension or phone number by entering the name of the person or their number

Full call control integrated with Cisco Unity Connection

Cloudlink 5.0 Capabilities and Requirements

Cloudlink Application Server

iLink IE/Chrome Extension

iLink for Cisco IE/ Chrome Extension[3]

iLink for WebEx IE/Chrome Extension[4]

Unified Messaging in Gmail and Jive X

Click-to-Call X[1] X

Federated Cisco Presence to Google Talk X

Google Calendar and Hangouts Presence in Jabber X

Jabber Presence X

Jabber Instant Messaging (1:1 and Group) X

Jabber Voice and Video[2] X

Contextual Collaboration in Google Drive X

Jabber Integration with Salesforce X

WebEx Integration with Google Apps, Salesforce, and Chrome Browser X

[1] For organizations not running Jabber [2] Requires Cisco Web Communicator license [3] Requires Jabber or Cool license [4] Requires WebEx license