Cme Ordering Guide

7/22/2019 Cme Ordering Guide

1/27

2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 27

Cisco Unified Communications

Manager Express 9.0 withCisco Unity Express 8.6 andCisco Unified CallConnector

Ordering Guide

February, 2012

For further information, questions, and comments please contact [email protected]

Ordering Guide


2/27


Contents

1. Introduction .......................................................................................................................................................... 31.1 Purpose, Audience, and Scope ........... .......... ........... .......... ........... .......... ........... .......... ........... .......... .......... .... 31.2 Ordering and Quoting Tools ............................................................................................................................ 31.3 Orderability and First Customer Shipment ...................................................................................................... 4

2. Tips for Using This Ordering Guide ................................................................................................................... 43. Ordering Cisco Unified Communications Express ........................................................................................... 5

3.1 Ordering Cisco Unified Communications Manager Express Router Bundles on ISR G2 (2900 and 3900Series) .................................................................................................................................................................. 53.2 Ordering a Nonbundled Router with Cisco IOS Software ............................................................................... 73.3 Sample Cisco Unified Communications Manager Express Order ................................................................... 8 3.4 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses ...... 103.5 Verify Memory Requirements ........................................................................................................................ 133.6 Adding PSTN Modules .................................................................................................................................. 133.7 Adding SIP Trunks ........................................................................................................................................ 133.8 DSP Resources ............................................................................................................................................ 143.9 Adding Cisco Unity Express Voicemail ......................................................................................................... 143.10 Upgrading License Levels ........................................................................................................................... 203.11 Cisco Unified Messaging Gateway ............................................................................................................. 213.12 Cisco Unity Express Ordering Checklist...................................................................................................... 213.13 Interoperability with Cisco Unified Contact Center Express ........................................................................ 223.14 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM Features ......................................... 223.15 Cisco Unified Call Connector for Microsoft Windows .................................................................................. 233.16 Upgrades .................................................................................................................................................... 243.17 Migrations ................................................................................................................................................... 243.18 Nonproduction Systems or Not For Resale .............................................................................................. 24

4. Cisco Services ................................................................................................................................................... 254.1 Cisco Unified Communications Services....................................................................................................... 254.2 Cisco Unified Communications Services: Tools for Quoting and Ordering ................................................... 25

5. Cisco Software Application Support Plus Upgrades ...................................................................................... 256. Cisco Capital Financing .................................................................................................................................... 26

6.1 Removed Sales Barriers ............................................................................................................................... 266.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business ........................................ 266.3 For More Information About Cisco Capital Financing ........... .......... ........... .......... ........... .......... ........... .......... 26


3/27


1. Introduction

1.1 Purpose, Audience, and Scope

This document describes the pricing, packaging structure, and ordering guidelines for CiscoUnified

Communications Manager Express with Cisco UnityExpress. Also included are Cisco Unified Communications

Manager Express Voice bundles.

Audience:Cisco sales staff, Cisco Unified Communications Specialized Partners, and Cisco service providers

who resell Cisco Unified Communications Manager Express with Cisco Unity Express products.

Scope:This ordering guide describes the pricing and ordering for the following products:

Cisco Unified Communications Manager Express Release 9.0

Cisco Unity Express 8.6

Cisco Unified IP Phones for use with Cisco Unified Communications Manager Express

Cisco Integrated Services Router Voice bundles and Cisco Unified Communications bundles that include

Cisco Unified Communications Manager Express

Cisco Unified CallConnector for Microsoft Windows

For more detailed information about Cisco Unified Communications Manager Express, please visit

http://www.cisco.com/go/ccme.

For more information about Cisco Unity Express, please visithttp://www.cisco.com/go/cue.

For more information about Cisco Integrated Services Routers (ISRs), please visithttp://www.cisco.com/go/isr.

For more information about other Cisco voice products, please visithttp://www.cisco.com/go/unified.

1.2 Ordering and Quoting Tools

Solution Expertassists Cisco sales staff and Cisco Unified Communications Specialized Partners in designing

and quoting solutions using the Cisco Unified Communications bundles or the traditional design model. For

additional information about Solution Expert, go to:

http://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroduction.

Cisco Unified Communications Manager Express and Cisco Unity Express are supported within Solution Expert.

QuoteBuilderis a commercial solutions quoting application that allows Cisco specialized channel partners to build

a system quote for security, wireless, and unified communications with:

Products, required modules, and software

Autoderived services based on products and installed-site location

Customized leasing options from Cisco Capital, where available

Design documentation

For additional information about QuoteBuilder, go to:http://www.cisco.com/go/quotebuilder.

Cisco Unified Communications Manager Express and Cisco Unity Express are supported within the QuoteBuilder

configuration tool.
http://www.cisco.com/go/ccmehttp://www.cisco.com/go/ccmehttp://www.cisco.com/go/cuehttp://www.cisco.com/go/cuehttp://www.cisco.com/go/cuehttp://www.cisco.com/go/isrhttp://www.cisco.com/go/isrhttp://www.cisco.com/go/isrhttp://www.cisco.com/go/unifiedhttp://www.cisco.com/go/unifiedhttp://www.cisco.com/go/unifiedhttp://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroductionhttp://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroductionhttp://www.cisco.com/go/quotebuilderhttp://www.cisco.com/go/quotebuilderhttp://www.cisco.com/go/quotebuilderhttp://www.cisco.com/go/quotebuilderhttp://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroductionhttp://www.cisco.com/go/unifiedhttp://www.cisco.com/go/isrhttp://www.cisco.com/go/cuehttp://www.cisco.com/go/ccme


4/27


Cisco Configuration Toolis part of the suite of Internet commerce tools for managing online ordering of Cisco

products. It allows you to configure products and view lead times and prices for each selection. It also allows you to

view lead time and price changes under a variety of price lists and service contract terms. You can then save, print,

send in an email, and download your configurations. Cisco Configuration Tool is also known as Dynamic

Configuration Tool (DCT).

The Cisco.com (with password required) version of Cisco Configuration Tool is located at:

http://www.cisco.com/en/US/partner/ordering/index.shtml.

Cisco Unified Communications Manager Express and Cisco Unity Express are fully supported by the Dynamic

Configuration Tool.

Cisco Service Contract Centeris an integrated solution that makes it easy for Cisco service sales teams and

partners to manage and grow their service business profitably. It allows you to:

Quote and book your service orders and manage your service contracts and renewals, all with one simple,

easy-to-use solution

Spend less time solving administrative problems, searching for opportunities, and creating quotes

Spend more time growing your business using data you can trust; you dont need to spend time fixing or

verifying data

Create and proactively manage your contracts

The Cisco Service Contract Center is located at:http://www.cisco.com/public/scc/.

1.3 Orderability and First Customer Shipment

The projected first customer shipment (FCS) dates for the following products and applications are as follows:

Cisco Unified Communications Express 9.0 using Cisco IOSSoftware Release 15.2(2)T: November 2011

Cisco Unity Express 8.6: June 2011

Cisco Integrated Services Router Voice bundles are currently available. The Cisco Integrated Services

Router Unified Communications bundles are generally available now

2. Tips for Using This Ordering Guide

Cisco Unified Communications Manager Express is a feature in Cisco IOS Software operating on specific routers.

Each router operating Cisco Unified Communications Manager Express requires a feature license when deployed

in a production environment.

Cisco Unified Communications Manager Express is available only to authorized channel partners holding one of

the following certifications: Cisco Express Unified Communications Specialization or Cisco Advanced Unified

Communications Specialization. For further details, please refer to:http://www.cisco.com/go/specialization.

A checklist of components required for a complete Cisco Unified Communications Manager Express IP Telephony

Solution follows:

Cisco Unified Communications Manager Express supported router running a supported version of Cisco

IOS Software

Cisco Unified Communications Manager Express Feature License for the number of phones to be deployed
http://www.cisco.com/en/US/partner/ordering/index.shtmlhttp://www.cisco.com/en/US/partner/ordering/index.shtmlhttp://www.cisco.com/public/scc/http://www.cisco.com/public/scc/http://www.cisco.com/public/scc/http://www.cisco.com/go/specializationhttp://www.cisco.com/go/specializationhttp://www.cisco.com/go/specializationhttp://www.cisco.com/go/specializationhttp://www.cisco.com/public/scc/http://www.cisco.com/en/US/partner/ordering/index.shtml


5/27


Voice modules for connectivity to the public switched telephone network (PSTN) or host private branch

exchange (PBX)

Digital signal processor (DSP) resources for PSTN-to-IP connectivity

Optional Cisco Unity Express voicemail module

Cisco Unified IP Phones and Cisco Unified Communications Manager Express phone user license

Optional Cisco Unified CallConnector for Microsoft Windows licenses

Data switching using in-the-router switching with a high-speed WAN interface card (HWIC), Cisco

Services-Ready Engine module (SRE), or Cisco Catalystproducts

Cisco SMARTnetsupport for the router hardware and Cisco Software Application Support plus Upgrades

(SASU) maintenance contract for Cisco Technical Assistance Center (TAC) support

For ease of ordering and discount advantages, customers are encouraged to order a Cisco Unified

Communications Manager Express Router Voice bundle; refer to sections 3.1, 3.2, and 3.3. If you do not order a

bundle, you can order components separately; refer to section 3.4.

3. Ordering Cisco Unified Communications Express

Customers can order a Cisco Integrated Services Router (ISR) bundle with all unified communications components

or just a Cisco Unified Communications Manager Express feature license, as described in the next section.

Cisco Unified Communications Manager Express 9.0 is supported only on Cisco 1861E, 881, and 887 and 2900

and 3900 Series Integrated Services Router platforms.

3.1 Ordering Cisco Unified Communications Manager Express Router Bundles on ISR G2(2900 and 3900 Series)

A select number of Cisco Unified Communications Manager Express (CME) Router bundles are available

preconfigured for each platform. These bundles include a Cisco Unified Communications Manager Express feature

license, memory, Cisco IOS Software feature set, and DSP resources to support IP telephony for 25 to 450

phones.

The ordering process has evolved for Cisco Unified Communications Manager Express on Cisco Integrated

Services Routers Generation 2 (ISR G2) routers. The first noticeable difference is that Cisco Unified CME and

Survivable Remote Site Telephony (SRST) Voice bundles have been combined into a single SKU. Therefore,

when you purchase one of the CME or SRST Voice bundles referenced inTable 1,you will be asked to choose a

zero-cost top-level SKU inTable 2;the top-level SKU indicates whether you will operate the system in CME or

SRST mode. Next, you should add any additional data or security packages to enable advanced data or security

features.

The CME and SRST Voice bundles include 25 CME or SRST seats across all the platform bundles. If you wish

to add additional users, you need to order additional feature licenses to add up to the desired user count. The

additional feature licenses are referenced in Table 4. Finally, if you are ordering Cisco Unified Communications

Manager Express, you need to purchase IP phone licenses for each phone that you will connect to the CME

system. For a list of phone licenses, please refer toTable 9.


6/27


Table 1. Cisco Integrated Services Router G2 Communications Manager Express Voice Bundles

Product Family ProductNumber

Description List Price(US$)

Cisco SMARTnet Onsite (24 x 7 x 4)Plus SASU Product Number (1 Year)

List Price

Voice: Cisco3900 Series

C3945E- CME-SRST/K9

3945E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$19,495

C3925E- CME-SRST/K9

3925E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$16,495

C3945-CME-SRST/K9

3945 Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

$14,495

C3925-CME-SRST/K9


$10,995

Voice: Cisco2900 Series

C2951-CME-SRST/K9


$8,895

C2921-CME-SRST/K9


$4,995

C2911-CME-SRST/K9


$3,895

C2901-CME-SRST/K9


$3,195

Each Cisco ISR G2 CME bundle in Table 1 includes only a sub-set of the maximum user capacity in order to keep

the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the

ISR UC bundles, use the part numbers listed in Table 2.

Table 2. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote SiteTelephony - 2900 and 3900 ISR G2 Only


Description List Price(US$)

Cisco SMARTnet Onsite (24 x 7 x 4)Plus SASU Product Number (1 Year)

List Price

FL-CME CME license, Top Level SKU $0

FL-SRST SRST License, Top Level SKU $0

Cisco Unified Communications Manager Express 9.0 is supported as a five-user option on the lower-end router

platform of the Cisco 881 (C881-V-K9) and 887 (C887VA-V and C887-VA-V-W) routers (Table 3).

Table 3. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote SiteTelephony - 881 and 887 Only


Description List Price Cisco SMARTnet Onsite (24 x7x 4)Plus SASU Product Number

List Price

C881-V-K9= Cisco881, FE WAN, 4 FXS, 2BRI,1FXO

$1,445

C887VA-V-K9 Cisco887, V/ADSL2 WAN, 4 FXS,2BRI, 1ISDN

$1,495

C887VA-V-W-E-K9

Cisco887, V/ADSL2, 4 FXS, 2BRI,1ISDN, 2.4GHz

$1,995

SL-8xx-UC-K9 UC technology license for 8xx $350

FL-CME-SRST-5=

Cisco CME or SRST - 5 seat license $150


7/27


3.2 Ordering a Nonbundled Router with Cisco IOS Software

You should order a Cisco Unified Communications Manager Express supported router with the correct Cisco IOS

Software image. Supported routers include Cisco 1861E, 881, 887, and 2900 and 3900 Series Integrated ServicesRouters.

Cisco Unified Communications Manager Express 9.0 is currently supported with Cisco IOS Software Release

15.2(2)T and should be used only by customers requiring the latest features. The recommended release for most

voice customers is Cisco Unified CME 8.6 using Cisco IOS Software Release 15.1(4)Mx. The Cisco IOS Software

feature set needs the UC technology package to enable voice. Refer to the Cisco Feature Navigator for past and

current version information about the correct Cisco IOS Software image with support for Cisco Unified

Communications Manager Express.

For further Cisco Unified Communications Manager Express 9.0 specifications, please refer to

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/requirements/guide/cme90spc.html .

Ordering Cisco Unified Communications Manager Express Feature Licenses

A Cisco Unified Communications Manager Express feature license is included when purchasing a Cisco Integrated

Services Router bundle as defined in Tables 1 and 2.

To order separately, to add Cisco Unified Communications Manager Express to an existing router, or to add

additional phone support by buying another feature license, select the appropriate Cisco Unified Communications

Manager Express feature license fromTable 4.

If you are using the Dynamic Configuration Tool, choose the correct license under the Feature License for IP

Telephony menu.

Feature licenses can be combined to reach a specific phone requirement.

For proof of purchase, you should retain the shipped Feature License Letter plus a copy of your invoice.

U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses

Table 4 gives the details of the licenses for Cisco Unified Communications Manager Express.

Table 4. Licenses and Pricing for Cisco Unified Communications Manager Express or Survivable Remote Site Telephony -2900 and 3900 Series ISR G2 Only

Product Family Product Number Description List Price (US $)

CME/SRST Individual Feature Licenses FL-CME-SRST-5= Cisco CME or SRST - 5 seat license $150

FL-CME-SRST-25= Cisco CME or SRST - 25 seat license $550

FL-CME-SRST-100= Cisco CME or SRST - 100 seat license $2,000
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/requirements/guide/cme90spc.htmlhttp://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/requirements/guide/cme90spc.htmlhttp://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/requirements/guide/cme90spc.html


8/27


3.3 Sample Cisco Unified Communications Manager Express Order

Sample 1 - Ordering Cisco 2951 with Cisco Unified CME for 100 Users

This section provides an example of how to order a new Cisco Unified CME system on a Cisco 2900 or 3900

Series ISR. In this example, a customer wishes to deploy a Cisco 2951 with 100 Cisco Unified CME users.

The customer will also be deploying 100 Cisco Unified IP Phone 7942G endpoints for the users on this system.

The customer must first order part number C2951-CME-SRST/K9, which provides a Voice bundle with the Cisco

2951, a Cisco High-Density Packet Voice Video Digital Signal Processor (DSP) Module for Cisco Unified

Communications Solutions (PVDM3-32), a Cisco IOS Software feature license for 25 users (FL-CME-SRST-25),

and a UC License product activation key (PAK). Next, the customer must order a zero-cost top-level SKU,

FL-CME, as indicated in Table 2. Because the Voice bundle includes a feature license for only 25 users, the

customer must order three spares licenses (FL-CME-SRST-25=), so that the feature license count adds up to 100

users. Finally, the customer must order 100 Cisco Unified IP Phone 7942G endpoints (CP-7942G), and 100

licenses (SW-CCME-UL-7942=). Table 5 lists the SKUs. If the customer already has phones, then the customer

needs only phone licenses to run each phone.

Table 5. Sample BOM

Qty Product Number Description List Price (US$)

1 C2951-CME-SRST/K9 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895

1 FL-CME CME license, Top Level SKU $0

3 FL-CME-SRST-25= Cisco CME or SRST - 25 seat license $550

100 CP-7942G Cisco 7942 IP Phone $345

100 SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license $200

Sample 2 - Ordering Cisco 3925 with Secure Voice and Cisco Unified CME for 130 Users

In this example, the customer wishes to deploy a Cisco 3925 with Cisco Unified CME and Secure Voice (VSEC) for

up to 130 users. The customer will also be deploying 30 Cisco Unified IP Phone 7975 endpoints and 100 Cisco

Unified IP Phone 7942 endpoints. The customer first needs to order the C3925-CME-SRST/K9 SKU, which

provides a Cisco 3925 Voice bundle with a packet voice video DSP module (PVDM3-64), a Cisco IOS Software

feature license for 25 users (FL-CME-SRST-25), and a UC License PAK. Next, the customer needs to order part

number SL-39-SEC-K9, which is a security license that offers advanced security features on the Cisco 2900 and

3900 Series routers; for a list of security SKUs, please refer to the Cisco Integrated Services Routers Generation 2

Ordering Guide. The customer also needs to order a zero-cost top-level SKU, FL-CME, as indicated in Table 2.

Because the part number C3925-CME-SRST/K9 comes with only 25 user feature licenses and the customer

wishes to deploy 130 users, the customer needs to order two spares licenses (one FL-CME-SRST-100= and one

FL-CME-SRST-5=) so that the feature license count adds up to 130 users. Finally, the customer must order 100Cisco Unified IP Phone 7942G endpoints (CP-7942G), 100 user licenses (SW-CCME-UL-7942=), 30 Cisco Unified

IP Phone (CP-7975G) endpoints, and 30 spares (SW-CCME-UL-7975=), which include the phones and phone

licenses; refer to Table 6 for a list of SKUs. If the customer already has phones, then the customer needs only

phone licenses to run each phone.


9/27


Table 6. Sample BOM


1 C3925-VSEC/K9 Cisco 3925 Voice Security bundle, PVDM3-64, UC and SEC license PAK $11,995


1 FL-CME-SRST-100= Cisco CME or SRST - 100 seat license $2,000




100 SW-CCME-UL-7942= Cisco Unified IP Phone 7942G CCME user license $200



Sample 3 - Ordering Cisco 3945 with Cisco Unified CME for 225 Users and SIP Trunking

In this example, the customer wishes to deploy a Cisco 3945 with Cisco Unified CME for 225 users. The customerwill also be deploying Session Initiation Protocol (SIP) trunking for PSTN connectivity. For the users, the customer

will also be deploying 50 Cisco Unified IP Phone 9971 and 175 Cisco Unified IP Phone 7965 endpoints. First,

the customer needs to order part number C3945-CME-SRST/K9, which provides a Cisco 3945 Voice bundle with a

packet voice video DSP module (PVDM3-64), a Cisco IOS Software feature license for 25 users (FL-CME-SRST-

25), and a UC License PAK. Next, the customer needs to order a zero-cost top-level SKU, FL-CME, as indicated in

Table 2. Because the part number C3945-CME- SRST/K9 comes with only 25 user feature licenses and the

customer wishes to deploy 225 IP phones, the customer needs to order two spares (FL-CME-SRST-100=) so that

the feature license count adds up to 225 users. Additionally, the customer must order 175 Cisco Unified IP Phone

7965G (CP-7965G) endpoints, 100 Cisco Unified IP Phone 7965G spares (SW-CCME-UL-7965=), 50 Cisco

Unified IP Phone 7971 (CP-9971) endpoints, and 50 spares (SW-CCME-UL-9971=); refer to Table 7 for a list of

phone license SKUs. Finally, the customer must order two spare feature licenses (FL-CUBEE-25=) for support ofup to 50 SIP trunking sessions.

Table 7. Sample BOM


1 C3945-CME- SRST/K9 Cisco 3945 Voice bundle, 25 feature licenses, PVDM3-64, UC license PAK $14,495


2 FL-CME-SRST-100= Cisco CME or SRST - 100 seat license $2,000

50 CP-9971 Cisco 9971 IP Phone $995

50 SW-CCME-UL-9971= Cisco Unified IP Phone 9971 CCME user license $200



2 FL-CUBEE-25= Unified SIP trunk license RTU - 25 sessions $2,995


10/27


Sample 4 - Ordering Cisco 2951 with Cisco Unified CME As SRST Router for Enhanced Survivability

Solution for 100 Users

In this example, the customer wishes to deploy a Cisco 2951 with Cisco Unified CME as SRST for 100 users.

The customer will also be deploying 50 Cisco Unified IP Phone 9971 and 50 Cisco Unified IP Phone 7965

endpoints. The customer first needs to order a C2951-CME-SRST/K9 SKU, which provides a Cisco 2951 Voice

bundle with a packet voice video DSP module (PVDM3-32), a Cisco IOS Software feature license for 25 users

(FL-CME-SRST-25), and a UC License PAK. Next, the customer needs to order a zero-cost top-level SKU,

FL-CME; note that customers deploying a system such as the Cisco Unified CME as SRST for enhanced

survivability should select this part number. Because the Cisco 2951 (C2951-CME-SRST/K9) comes with only 25

user feature licenses and the customer wishes to deploy 100 IP phones, the customer needs to order three spares

(FL-CME-SRST-25=) so that the feature license count adds up to 100 users.

For any SRST or Cisco Unified CME as SRST deployments, the customer should purchase the phone licenses on

Cisco Unified Communications Manager (because most of the time the phones will be registered to thisapplication); the customer does not need to purchase any SRST or Cisco Unified CME as SRST phone licenses.

Table 8 shows a sample bill of materials (BOM).

Table 8. Sample BOM


1 C2951-CME-SRST/K9 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895




3.4 Cisco Unified IP Phones with Cisco Unified Communications Manager Express PhoneUser Licenses

When ordering Cisco Unified IP Phones for Cisco Unified Communications Manager Express, customers must

purchase the phone and appropriate Cisco Unified Communications Manager Express phone user licenses.

The Cisco ISR Unified Communications bundles and Cisco Unified Communications 500 Series for Small Business

(UC500) include IP phone user licenses, so customers should purchase their Cisco Unified IP phones as spares to

avoid paying for the user license twice.

These licenses are available using the Cisco Unified IP Phone product number (Table 9).

Table 9. Direct Purchase Cisco Unified IP Phone and Cisco Unified Communications Manager Express Phone License

Cisco Unified IP PhoneProduct Number

List Price(US$)

Direct Cisco Unified Communications Manager Express Phone User LicenseProduct Number

List Price(US$)

CP-9971 $995 SW-CCME-UL-9971=

Cisco Unified IP Phone 9971 CCME user license

$200

CP-7926 $1050 SW-CCME-UL-7926=


$200

CP-8941 $475 SW-CCME-UL-8941=


$200


11/27



List Price(US$)


List Price(US$)

CP-8945 $525 SW-CCME-UL-8945=


$200

CP-6945 $365 SW-CCME-UL-6945=


$150

CP-3905 $99 SW-CCME-UL-3905=

Cisco Unified IP Phone 3905. CCME User license

$40

IPhone Client(VOIP-IPH-LIC)

$150 SW-CCME-UL-IPH=

Cisco Unified Cisco Mobile CCME user License

$150

CP-9951 $795 SW-CCME-UL-9951=


$200

CP-8961 $625 SW-CCME-UL-8961=


$200

CP-7985G $3595 SW-CCME-UL-7985(=)

Cisco Unified IP Phone 7985G CCME user license

$300

CP-7975G $640 SW-CCME-UL-7975(=)


$250

CP-7971G-GE $790 SW-CCME-UL-7971(=)

Cisco Unified IP Phone 7970G-GE CCME user license

$250

CP-7970G $640 SW-CCME-UL-7970(=)


$250

CP-7962G $415 SW-CCME-UL-7962(=)


$200

CP-7965G $515 SW-CCME-UL-7965(=)


$200

CP-7961G-GE $565 SW-CCME-UL-7961(=)


$200

CP-7961G $445 SW-CCME-UL-7961(=)


$200

CP-7960G $365 SW-CCME-UL-7960(=)


$200

CP-7942G $345 SW-CCME-UL-7942(=)


$200

CP-7945G $445 SW-CCME-UL-7945(=)


$200

CP-7941G-GE $435 SW-CCME-UL-7941(=)


$200

CP-7941G $345 SW-CCME-UL-7941(=)


$200

CP-7940G $265 SW-CCME-UL-7940(=)Cisco Unified IP Phone 7940G CCME user license

$200

CP-7931G $325 SW-CCME-UL-7931(=)


$200

CP-7921G-A-K9(US/Canada NoBattery/Bundle)

$525 SW-CCME-UL-7921 (=)

Cisco Unified Wireless IP Phone 7921G CCME user license

$200

CP-7925G-A-K9(Battery and PowerSupply SoldSeparately)

$675 SW-CCME-UL-7925(=)

Cisco Unified Wireless IP Phone 7925G CCME user license

$200


12/27



List Price(US$)


List Price(US$)

CP-7911G $225 SW-CCME-UL-7911(=)


$150

CP-7906G $175 SW-CCME-UL-7906(=)


$100

CP-7902G $120 SW-CCME-UL-7902(=)


$50

CP-7936 $1195 SW-CCME-UL-7936(=)

Cisco Unified IP Conference Station 7936 CCME user license

$150

CP-7937 $1295 SW-CCME-UL-7937(=)

Cisco Unified IP Conference Station 7937 CCME user license

$150

CP-6961= $295 SW-CCME-UL-6961=

Cisco Unified IP Phone 6961 CCME User License

$150

CP-6941= $265 SW-CCME-UL-6941=


$150

CP-6921= $235 SW-CCME-UL-6921=


$150

CP-6911= $175 SW-CCME-UL-6911=


$100

CP-6901= $90 SW-CCME-UL-6901=


$100

SW-IPCOMM-E1 $90 SW-CCME-UL-IPCOMM=

Cisco IP Communicator CCME user license

$150

Third-Party Single-LineSIP Phone*

- SW-CCME-UL-3PSIPS

Third-party single-line SIP phone CCME user license

$150

Third-Party MultilineSIP Phone*

- SW-CCME-UL-3PSIPM

Third-party multiline CCME user license

$300

Analog Phone UsingSCCP Protocol on ATA(VG202/204/224 or FXSPorts Price Built in toHardware)

- SW-CCME-UL-ANA(=)

Single SCCP analog CCME user license

$100

Third-Party SCCP-Controlled Soft Phone*

- SW-CCME-UL-3PTYM

User license third-party multiline phone

$150

*Only Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP) third-party devices listed as a Cisco TechnologyDeveloper Partner verified product will receive Cisco TAC support.

Customers ordering Cisco IP phones though distribution should use the Cisco Unified IP Phone bundle product

numbers listed in Table 10, which include the Cisco IP phone and user license.

Table 10. Distribution IP Phone and User License Bundles

Product Number List Price (US$)

CP-7975G-CCME $955

CP-7971G-GE-CH1 $1,040

CP-7970G-CCME $945

CP-7965G-CCME $795

CP-7962G-CACHE $670

CP-7961G-GE-CCME $765

CP-7961G-CH1 $695


13/27


Product Number List Price (US$)

CP-7960G-CCME $565

CP-7945G-CCME $665

CP-7942G-CCME $570

CP-7941G-GE-CH1 $635

CP-7941G-CCME $500

CP7940G-CCME $465

CP-7921-CH1-K9 $745

CP-7911G-CH1 $375

CP-7906G-CH1 $275

A Cisco Unified Communications Manager or Cisco Unified Communications Manager Express user license

purchased with a Cisco Unified IP Phone is interchangeable and can be used with either call-control product.

3.5 Verify Memory RequirementsBe sure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco

Unified Communications Manager Express. Additional memory is recommended to support future releases of this

product. The Dynamic Configuration Tool will not accept a Cisco Unified Communications Manager Express order

with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only.

A large number of phones, PSTN modules, and complex configurations may require more than the minimum

recommended memory.

For recommended memory requirements, refer to the Cisco Unified Communications Manager Express

specifications sheet for the version being deployed:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.

3.6 Adding PSTN Modules

Add analog or digital PSTN modules to meet your requirements for voice connectivity. For details about the

different modules, please refer to:

http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.html.

3.7 Adding SIP Trunks

Customers who deploy SIP trunks with Cisco Unified Communications Manager Express must purchase SIP trunk

licenses. The licenses are right-to-use licenses, and they give you the right to deploy and use the SIP trunking

feature with Cisco Unified Communications Manager Express. Table 11 lists the SIP trunking license for Cisco ISR

and ISR G2 routers.

Table 11.Licenses and Pricing for SIP Trunking with Cisco Unified Communications Manager Express Deployments

Product Family Product Number Description List Price (US$)

ISR G2 (2900/3900) SIP Trunking Licenses FL-CUBEE-5= Unified SIP trunk license RTU - 5 session $750

ISR G2 (2900/3900) SIP Trunking Licenses FL-CUBEE-25= Unified SIP trunk license RTU - 25 sessions $2,995

ISR G1 (1800/2800/3800) SIP Trunking Licenses FL-CUBE-4= Unified SIP trunking license RTU - 4 sessions $600

ISR G1 (1800/2800/3800) SIP Trunking Licenses FL-CUBE-25= Unified SIP trunking license RT - 25 sessions $2,950
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.htmlhttp://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.htmlhttp://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm


14/27


3.8 DSP Resources

Digital signal processing (DSP) resources are required for handling PSTN trunks to IP connections. Additional DSP

resources may be required for conferencing or transcoding calls over the WAN links. DSPs can be integrated intothe router using PVDM2 or PVDM3 modules. Voice bundles include a set number of DSP resources typically

required for most customer deployments. If additional DSP resources are required, you should use the DSP

calculator, which is available at:http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl.

Details about DSPs and PVDM2 modules can be found here:

http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Prod

ucts_Data_Sheet.html.

Details about DSPs and PVDM3 modules can be found here:

http://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-

553971_ps10537_Products_Data_Sheet.html.

3.9 Adding Cisco Unity Express Voicemail

If you want voicemail or Automated-Attendant, add Cisco Unity Express by selecting the product number

ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, or SM-SRE-910-K9 (on Cisco ISR G2

routers) plus the required software package(s).

Cisco Unity Connection voice messaging is supported with Cisco Unified Communications Manager Express.

Search the Cisco Unified Communications Applications ordering guide, available in the Partner Central area of

cisco.com.

This section addresses the hardware form factors available with Cisco Unity Express - Integrated Services Module

(ISM-SRE-300-K9) and Cisco Services-Ready Engine Service Module (SM-SRE-700-K9, SM-SRE-710-K9,

SM-SRE-900-K9 or SM-SRE-910-K9) - whether installed in a Cisco router or ordered as spares (Table 12). Thissection also describes the applications and licensing requirements for Cisco Unity Express operation and provides

a simple checklist to help you order the right products.

Cisco Unity Express Hardware Requirements

Cisco Unity Express delivers voicemail, Auto-Attendant, and optional interactive voice response (IVR) services in a

variety of SRE modules. Either hardware form factor may be installed in the router at Cisco or delivered as a spare

for later use in a Cisco integrated services or multiservice access router.

Table 12. Cisco Unity Express Hardware Product Numbers

Product Number Description Type Minimum CiscoUnity Express

Release

Minimum Cisco IOSSoftware Release

ISM-SRE-300-K9 Cisco Integrated Services-Ready Engine moduleprice includes 2-port license (supports up to 100mailboxes and 10 ports with appropriate licenses)

Installed in therouter at thefactory

Release 7.1 Release 15.0(1)M

ISM-SRE-300-K9= Cisco Integrated Services-Ready Engine moduleprice includes 2-port license (supports up to 100mailboxes and 10 ports with appropriate licenses)

Spare Release 7.1 Release 15.0(1)M

SM-SRE-700-K9, orSM-SRE-710-K9

Cisco Service-Module Services-Ready Engine priceincludes 4-port license (supports up to 500mailboxes and 32 ports with appropriate licenses)


Release 8.0 Release 15.0(1)XA
http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.plhttp://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.plhttp://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.plhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78-553971_ps10537_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845_ps3115_Products_Data_Sheet.htmlhttp://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl


15/27


Product Number Description Type Minimum CiscoUnity ExpressRelease

Minimum Cisco IOSSoftware Release

SM-SRE-700-K9=, or

SM-SRE-710-K9

Cisco Service-Module Services-Ready Engine price

includes 4-port license (supports up to 500mailboxes and 32 ports with appropriate licenses)

Spare Release 8.0 Release 15.0(1)XA

SM-SRE-900-K9, orSM-SRE-910-K9



Release 8.0 Release 15.0(1)XA

SM-SRE-900-K9=, orSM-SRE-910-K9=


Spare Release 8.0 Release 15.0(1)XA

Important note:The part numbers NM-CUE, NM-CUE=, NM-CUE-EC, NM-CUE-EC=, AIM-CUE, and AIM-CUE=

are no longer orderable effective April 15, 2008. Part numbers AIM2-CUE-K9, AIM2-CUE-K9=, NME-CUE, and

NME-CUE= are no longer orderable effective December 1, 2011. The replacement modules for these are the SRE

modules listed previously. For details about this change, refer to:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.html

andhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.html.

Cisco Unity Express 7.4 is the last version supported on the Cisco Unity Express Advanced Integration Module

(AIM-CUE). Cisco Unity Express Version 7.4 has all the features of 7.1 with the addition of Cisco Unified

Communications Manager 8.0 and Cisco Unified CME 8.0 interoperability.

The Cisco Unity Express AIM has onboard industrial-grade Compact Flash memory that is field- replaceable. If a

replacement Compact Flash card is required, order part number AIM-CUE-1GBCF=. The 1-GB card requires Cisco

Unity Express Release 1.1.2 or later. Cisco Unity Express (AIM2-CUE-K9) does not have field-replaceable flash

memory.

In addition to Integrated Services-Ready Engine modules (ISM-SRE-300-K9) or Services-Ready Engine Service

Modules (SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9), a Cisco 2900 or 3900

Integrated Services Router platform is required.

Cisco Unity Express Software Requirements

Cisco Unity Express is a component of a complete Cisco Unified Communications Solution for small and

medium-sized offices or branch off ices. The Cisco Unified Communications Solution requires additional application

software, including Cisco Unified Communications Manager or Cisco Unified Communications Manager Express

and Cisco IOS Software. Cisco Unity Express is currently supported with the Cisco product releases listed in

Table 13.

Table 13. Cisco Unity Express Software Support Matrix

Application Software Cisco Unity Express

Release 8.0 Release 7.1 Release 7.0 Release 3.2 Release 3.1

Cisco Unified CommunicationsManager Express

4.0, 4.1, 4.2, 7.0, 7.1,8.0

4.1, 4.2,

7.0, 7.1

4.0, 4.1,

4.2, 4.3,

7.0, 7.1

4.0, 4.1,

4.2, 4.3, 7.0

3.2, 3.3,

3.4, 4.0,

4.1, 4.2

Cisco Unified CommunicationsManager

6.1, 7.0, 7.1, 8.0 4.2, 4.3,

6.1, 7.0,

7.1

4.2, 4.3,

5.1, 6.0,

6.1, 7.0, 7.1

4.2, 4.3,

5.1, 6.0,

6.1, 7.0

4.1, 4.2,

4.3, 5.0,

5.1, 6.0,

6.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.htmlhttp://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.htmlhttp://www.cisco.com/en/US/prod/collateral/routers/ps5854/eol_c51-655336.htmlhttp://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c51-453045.html


16/27


Application Software Cisco Unity Express

Release 8.0 Release 7.1 Release 7.0 Release 3.2 Release 3.1

Cisco Unity Networking (VPIM) 4.1, 5.0, 7.x, 8.0 4.0, 4.1, 5.0 4.0, 4.1, 5.0 4.0, 4.1, 5.0 4.0, 4.1

Cisco Unity Connection (VPIM) 7.0, 7.1, 8.0 2.1, 7.0 2.1, 7.0 2.0, 2.1 2.0

The software application for Cisco Unity Express is preinstalled on the network module, advanced integration

module, ISE module, or SRE service module. This software may also be downloaded from Cisco.com or ordered

on DVD along with the Cisco Unity Express Editor after the appropriate licenses have been purchased (refer to the

License Requirements section).

Cisco Unified Communications Manager Environments

When Cisco Unity Express operates with Cisco Unified Communications Manager call control, all of the required

Cisco Unified Communications Manager licenses, hardware, and software must be purchased separately. Cisco

Unity Express Release 8.0 is currently supported with Cisco Unified Communications Manager Releases 4, 6.1,

7.0, 7.1, and 8.0.

Cisco Unified SRST is available for Cisco Unity Express when deployed in a centralized Cisco Unified

Communications Manager network. Cisco Unified SRST provides basic IP telephony backup services for Cisco

Unified IP Phones located at the branch office if the connection to the centralized Cisco Unified Communications

Manager device is lost. Likewise, Cisco Unified SRST helps ensure that Cisco Unity Express voicemail and

Auto-Attendant operation continues if the WAN connection to Cisco Unified Communications Manager is

terminated. Cisco Unified SRST services are provided automatically at no extra cost for Cisco Unity Express when

a license is purchased with Cisco Unified Communications Manager for Cisco Unified IP Phones located at the

branch office.

Cisco Unified Communications Manager Express Environments

When Cisco Unity Express operates with Cisco Unified Communications Manager Express, Cisco Unified

Communications Manager Express must be licensed on the integrated services router in which Cisco Unity

Express is installed. A Cisco IOS Software feature set of IP Voice or later (SP Services, Advanced IP Services,

Enterprise Services, or Advanced Enterprise Services) is also required.

Cisco Unity Express Editor

Cisco Unity Express is shipped with a basic Automated-Attendant script that directs the incoming call to either dial

by number or dial by name. Additionally, a few sample scripts are also provided at Cisco.com

(http://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtml). If the Automated Attendant needs to be

customized, a GUI-based Cisco Unity Express Editor is provided that runs under Microsoft Windows. This tool

allows you to build customized Automated-Attendant scripts for Cisco Unity Express Automated-Attendantservices. This software is available for download from the software center on Cisco.com (http://www.cisco.com/cgi-

bin/tablebuild.pl/cue-701-utilities).
http://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtmlhttp://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtmlhttp://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtmlhttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilitieshttp://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtml


17/27


License Requirements

Cisco Unity Express Release 7.1 and later offers Cisco Unity Express license levels for voicemail and related

features, as listed in Table 15 (with capacity listed in Table 20). When a license is purchased or software fromCisco is used, a contractual obligation is created. The subscriber must abide by the terms in the license

agreement, including prohibitions regarding unauthorized replication of the software or modification to the licensed

mailbox level. Starting with Release 7.1, licensing is enforced on Cisco Unity Express using Cisco standard

licensing technology. More information about licensing is available athttp://cisco.com/go/license.

IVR capabilities are optionally available with Cisco Unity Express beginning with Release 3.0. IVR requires the

purchase of a separate license. These licenses are listed in Table 18 Purchase of a Cisco Unity Express voicemail

license is required for IVR.

Other Included Features

Voice Profile for Internet Mail (VPIM) support was added in Cisco Unity Express Release 2.0. VPIM is supported

between separate Cisco Unity Express systems and with Cisco Unity messaging and the Cisco Unity Connection

messaging application. No additional licensing is related to this capability.

Integrated messaging and VoiceView Express capabilities were added with Release 2.3. Integrated messaging

allows subscribers to have their voicemail messages delivered to their Integrated Messaging Access Protocol

(IMAP)-compatible email client such as Microsoft Outlook, Microsoft Outlook Express, and IBM Lotus Notes.

VoiceView Express enables you to manage your voice mailbox settings and messages through the display of Cisco

Unified IP Phones. Both features are available as part of the base Cisco Unity Express software and are provided

at no additional cost.

Beginning with Cisco Unity Express Release 3.0, multiple, concurrent language support is added. Up to five

languages may be ordered with any of the modules. Multiple languages are provided at no additional cost.

Optional Feature: Integrated Voice Response

Customers may upgrade their Cisco Unity Express voicemail and Auto-Attendant to support IVR by purchasing IVR

session licenses, listed in Table 18. Up to 30 IVR sessions can be configured in conjunction with voicemail and

related services, depending on module type.

Ordering Process

The Cisco Unity Express ordering process is as follows:

1. Choose the hardware module: ISM-SRE-300-K9(=), SM-SRE-700-K9(=), SM-SRE-710-K9(=),

SM-SRE-900-K9(=), or SM-SRE-910-K9(=). (Refer to Table 14).

Table 14. Cisco Unity Express Hardware Modules

Product Number Description List Price(US$)

SASU ProductNumber

List Price (1 Year)(US$)

ISM-SRE-300-K9 Cisco Unity Express Integrated Services-ReadyEngine module; price includes 2 ports

$1,000 CON-SAU-ISMSRE3 $150

SM-SRE-700-K9 orSM-SRE-710-K9

Cisco Unity Express Service Module Services-Ready Engine module; price includes 4 ports

$2,300 CON-SAU-SMSRE700

$250

SM-SRE-900-K9 orSM-SRE-910-K9

Cisco Unity Express Service Module Services-Ready Engine module; price includes 4 ports

$3,900 CON-SAU-SMSRE900

$250
http://cisco.com/go/licensehttp://cisco.com/go/licensehttp://cisco.com/go/licensehttp://cisco.com/go/license


18/27


2. Specify Cisco Unity Express Release by using the appropriate product number (SCUE--

respectively). (Refer to Table 16.)

Software shipped will reflect the most current maintenance version for a release.

With Release 7.1, the need for software corresponding to Cisco Unified Communications Manager or Cisco Unified

Communications Manager Express is not required, and you can select the type of call control when installing the

module with no licensing requirement. Licenses are installed at Cisco when ordered with the hardware. For

installing licenses that you purchase as spares, please visithttp://cisco.com/go/license.

Table 15. Cisco Unity Express Software License Product Numbers Starting Release 7.1

Product Number Description List Price (US$)

FL-CUE-MBX-5 5 Voice Mailboxes (CUCM or CUCME) $100

FL-CUE-PORT-2 2 Voicemail/Auto-Attendant Ports $500

FL-CUE-IVR-2 2 Integrated Voice Response Sessions - requires ports to be available for IVR Sessions $1,400

Table 16. Cisco Unity Express Software License Product Numbers Prior to Release 7.1


SCUE-LIC-12CCM 12 voice mailboxes, 5 general delivery mailboxes (GDMs), auto attendant -CCM $0

SCUE-LIC-12CME 12 voice mailboxes, 5 GDMs, auto attendant -CCME $0

SCUE-LIC-25CCM 25 voice mailboxes, 10 GDMs, auto attendant -CCM $200


SCUE-LIC-50CCM 50 voice mailboxes, 15 GDMs, auto attendant -CCM $500


SCUE-LIC-100CCM 100 voice mailboxes, 20 GDMs, auto attendant -CCM $1,000

SCUE-LIC-100CME 100 voice mailboxes, 20 GDMs, auto attendant -CCME $1,000







3. Specify the language: Please refer to Table 17 for language product numbers. You can order up to five

languages.

Table 17. Cisco Unity Express Language License Product Numbers

Product Number Description Releases Supported In: Cisco Unity Express Voice - Mail andAuto - Attendant As Well As Cisco Unity Express Interactive VoiceResponse (Starting Release 3.0)

CUE-LANG-ENU North American English 1.0, 1.1, 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-ESP European Spanish language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-DEU German language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-FRA European French language option 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-ITA Italian language option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-PTB Brazilian Portuguese 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0
http://cisco.com/go/licensehttp://cisco.com/go/licensehttp://cisco.com/go/licensehttp://cisco.com/go/license


19/27


Product Number Description Releases Supported In: Cisco Unity Express Voice - Mail andAuto - Attendant As Well As Cisco Unity Express Interactive VoiceResponse (Starting Release 3.0)

CUE-LANG-ESO Latin American Spanish 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-DAN Danish language option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-ENG British English option 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-FRC Canadian French option 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-ESM Mexican Spanish option 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-JPN Japanese Language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-KOR Korean Language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-CHS Chinese (Mandarin) language option 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-NLD Dutch language option 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-SVE Swedish language option 3.1, 3.2, 7.0, 7.1, 8.0

CUE-LANG-ARA Arabic language option 3.2, 7.0, 7.1, 8.0

CUE-LANG-TUR Turkish language option 3.2, 7.0, 7.1, 8.0

CUE-LANG-RUS Russian language option 3.2, 7.0, 7.1, 8.0

CUE-LANG-HUN Hungarian language option 7.0, 7.1, 8.0

CUE-LANG-NOR Norwegian language option 7.0, 7.1, 8.0

CUE-LANG-PTG Portuguese language option 7.0, 7.1, 8.0

4. Order optional IVR licenses, noting the IVR session capacity limits of the desired Cisco Unity Express module

when combining with voicemail (Table 18). IVR services require that Cisco Unity Express voicemail licenses

be installed. Cisco Unity Express IVR sessions may be ordered in 2-session increments up to a maximum of

30 sessions, depending on the number of voice mailboxes and the Cisco Unity Express module type. For

example, to support 10 sessions you should order part numbers SCUE-IVR-S8 and SCUE-IVRUPG-S2.

Because there is a price advantage for high-volume session purchases (more than 16 IVR sessions), if you

require 18 sessions you should order part numbers SCUE-IVR-S16 and SCUE-IVRUPG-S2V.

Table 18. Cisco Unity Express IVR Software License Level Capacities Prior to Release 7.1


SCUE-IVR-S2 Cisco Unity Express IVR license enables 2 sessions $1,400





SCUE-IVRUPG-S2= Cisco Unity Express IVR add 2 sessions 2-14 sessions $1,400

SCUE-IVRUPG-S2V Cisco Unity Express IVR add 2 sessions over 16 sessions $1,250

Table 19. Cisco Unity Express Software License Level Capacities Prior to Release 7.1

Mailboxes 12 25 50 100 150 200 250

General delivery mailboxes 5 10 15 20 25 25 25

Total mailboxes 17 35 65 120 175 225 275

NME-CUE Storage (hours) 300 300 300 300 300 300 300

Concurrent voicemail and auto attendant ports withoutIVR

24 24 24 24 24 24 24

Maximum IVR sessions 22 22 20 18 14 14 12


20/27


AIM-CUE Storage (hours)* 14 14 14 Not Supported

Concurrent Voicemail and auto attendant ports 6 6 6

Maximum IVR sessions 4 4 2

Note: If historical reporting is enabled or multiple languages are installed on the AIM, storage is reduced to

8 hours.

Table 20. Cisco Unity Express License Level Capability Starting release 7.1

Ports Mailboxes Storage

Default Port Numbers Maximum Port Numbers (Personal + GDM) (Hours)

NME-CUE 8 24 275 300

AIM-CUE 6 6 65 14

AIM2-CUE-K9 6 6 65 14

ISM-SRE-300-K9 2 10 100 60

SM-SRE-700-K9 4 32 500 600

Note: If historical reporting is enabled or multiple languages are installed on the AIM, storage is reduced to

8 hours.

3.10 Upgrading License Levels

If you need to upgrade to a higher density of mailboxes, you should order one of the upgrades listed in Table 21.

Table 21. Cisco Unity Express Software License Upgrade Product Numbers Starting Release 7.1


FL-CUE-MBX-5= 5 Voice Mailboxes (CUCM or CUCME) $100

FL-CUE-PORT-2= Unity Express 2 Voice port $500

FL-CUE-IVR-2= Unity Express 2 IVR session: not required for AA $1,400

Note: You do not need to purchase IVR session licenses if you are planning to use only voicemail and

Auto-Attendant. IVR session licenses are required only if your application contains advanced IVR features such as

email, fax database access, or VoiceXML (VXML) scripts.

Each IVR session consumes 1 port and thus reduces the number of ports available for use by voicemail and

Auto-Attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then

voicemail and Auto-Attendant services will be disabled because of the lack of available ports. Please carefully

consider how many IVR sessions you need and install or activate licenses for only that number of IVR sessions.

Table 22. Cisco Unity Express Software License Upgrade Product Numbers Prior to Release 7.1


SCUE-LIC-25CCM= 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCM $200

SCUE-LIC-25CME= 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCME $200

SCUE-LIC-50CCM= 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCM $500

SCUE-LIC-50CME= 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCME $500

SCUE-LIC-100CCM= 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCM $1,000

SCUE-LIC-100CME= 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCME $1,000



21/27




SCUE-LIC-200CCM= 200Voice Mailbox, 25 GDMs, Auto Attendant -CCM $4,000




If you wish to increase the number of IVR sessions supported on a module, you should order upgrades up to the

maximum supported on the module. Upgrades are available in two-session increments (Table 23).

Table 23. Cisco Unity Express IVR Upgrade Product Numbers Prior to Release 7.1


SCUE-IVRUPG-S2= Unity Express IVR add 2 sessions 2-14 sessions and upgrades $1,400

3.11 Cisco Unified Messaging GatewayThe Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages and

exchanging subscriber and directory information within a unified messaging network. It acts as the central hub in a

network of Cisco unified messaging solutions and third-party gateways that interface with older voicemail systems.

The Cisco Unified Messaging Gateway can:

Help the unified messaging network scale as required for branch office customers and larger distributed

enterprises

Simplify configuration tasks

Centralize voicemail system management

Transparently integrate Cisco Unified Communications Solutions into existing voicemail installations

The Cisco Unified Messaging Gateway integrates small to large-scale unified messaging deployments that

consist of:

More than 5 Cisco Unity Express systems

Up to 10,000 mixed Cisco Unity Express, Cisco Unity, and Cisco Unity Connection systems

For additional details, please refer to the Cisco Unified Messaging Gateway Ordering Guide.

3.12 Cisco Unity Express Ordering Checklist

Determine that the desired Cisco integrated services or multiservice access router platform supports

the SRE service module you are ordering (ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9,

SM-SRE-900-K9, or SM-SRE-910-K9).

Verify that the required Cisco Unified Communications Manager or Cisco Unified Communications Manager

Express licenses and hardware are available or ordered.

Check Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco

IOS Software, and Cisco Unity Express software and hardware for compatibility in Table 7.

Order hardware part numbers ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, or

SM-SRE-910-K9.


22/27


Specify the desired software release.

Order the appropriate mailboxes with part number FL-CUE-MBX-5 in the quantity desired.

Order the appropriate language product number. Order the appropriate number of additional ports with part number FL-CUE-PORT-2.

3.13 Interoperability with Cisco Unified Contact Center Express

Beginning with Cisco Unified Communications Manager Express 9.0, Cisco Unified Contact Center Express is

neither supported nor interoperable with Cisco Unified CME.

3.14 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM Features

Customers ordering the SCCP client for the Nokia Eseries dual-mode phones (E60, E61, E61i, and E65) to enable

voice over WLAN (VoWLAN) operation (over Cisco wireless LAN [WLAN] access points) with Cisco Unified

Communications Manager Express is supported.

This Nokia client running on the Nokia Eseries dual-mode phones is compatible with Cisco UnifiedCommunications Manager Express Version 4.0 and later.

Please note:Primary customer support for this product is provided by Nokia, the product developer. Cisco TAC

will refer customers for this product to Nokia. If you are a Nokia Channel Direct Customer, you will need to have a

support contract with Nokia. The fee for this support contract is $2 per month per client license, with a 12-month

minimum. The end user, or the value-added reseller (VAR) who represents the end user, can open a case online

(athttps://support.nokia.com).

To order the Nokia SCCP client for use with Cisco Unified Communications Manager, please refer to the separate

ordering guide located on Cisco.com.

Nokia Eseries Dual-Mode Phone SCCP Client (also known as Intellisync Call Connect for Cisco Unified

Communications) product numbers are listed in Table 24.

Table 24. Nokia Eseries Dual Mode Phone Product Numbers


List Price (US$) Direct Cisco Unified Communications Manager ExpressPhone License Product Number

List Price (US$)

NOK-SCCP-CME-01= $200 SW-CCME-UL-NOKIA(=)

Nokia Eseries CCME user license

$200

NOK-SCCP-CME-05= $1,000 SW-CCME-UL-NOKIA(=)

Nokia Eseries CCME user license (quantity 5)

$1,000



$2,000



$5,000
https://support.nokia.com/https://support.nokia.com/https://support.nokia.com/https://support.nokia.com/


23/27


3.15 Cisco Unified Call Connector for Microsoft Windows

Cisco Unified CallConnector for Microsoft Windows is an add-on option for Cisco Unified Communications

Manager Express that provides toolbars within Microsoft Windows applications to give users call control, contactmanagement, presence, and mobility features. Cisco Unified CallConnector for Microsoft Windows is available in

three different configurations:

Cisco Unified CallConnector Personal delivers call-control features for the individual user using the Cisco

Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony

Service Provider (TSP). One license per desktop user is required.

Cisco Unified CallConnector Server is a server-based application installed at each site that gives users call

control plus presence, instant messaging services, and rules-based automation based on a SIP client-

server architecture. One Server license for all users, plus the license with part number SW-UCC-CLIENT-1

per user, is required in addition to Server hardware.

Cisco Unified CallConnector Mobility is an add-on for the server that provides single-number reach withcall-routing rules based on users location and availability. One Mobility licensefor all users is required and

is an add-on for part number SW-UCC-SERVER.

Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a

Cisco Unified IP Phone. Cisco Unified CallConnector Personal delivers call-control features and is supported by

any PC running Microsoft Windows XP or Windows Vista.

Cisco Unified CallConnector Server and Mobility are installed on a Windows 2003 or XP Pro Server, with one

required for each Cisco Unified Communications Manager Express site.

The product numbers are listed in Table 25. Version 1.5 allows for one Cisco Unified CallConnector Server to be

shared for up to 10 Cisco Unified CME sites.

Table 25. Product Numbers for Cisco Unified CallConnector for Microsoft Windows

Product Number Description List Price (US$) SASU Product Number

SW-UCC-CME=

Use spare when not part ofISR order

Top SKU

Cisco Unified CallConnector for Cisco Unified

Communications Manager Express

$0 -

SW-UCC-CME

Use when part of ISR

or UC500 order

Top SKU

Cisco Unified CallConnector for Cisco Unified

Communications Manager Express

$0 -

SW-UCC-CLIENT-1 1 desktop client for Cisco Unified

CallConnector for Microsoft Windows

$65 CON-SAU-UCCCLT1

SW-UCC-SERVER Cisco Unified CallConnector Server license $2595 CON-SAU-UCCSERV

SW-UCC-MOBILITY Cisco Unified CallConnector Mobility license $1995 CON-SAU-UCCMOB

Note: The top-level SKU should always be a quantity of 1 for each Cisco Unified CallConnector order as a major

line item, with the number of seats and optional Server and Mobility below the top SKU. Each customer order for

Cisco Unified CallConnector should be on a separate major line number.


24/27


3.16 Upgrades

Customers who want to upgrade the Cisco Unified Communications Manager Express version must upgrade the

Cisco IOS Software version running on the Cisco IOS Software router. Customers who have a current Cisco

SMARTnet contract for the router can download the new Cisco IOS Software from Cisco.com and upgrade the

Cisco Unified CME with SRST version on the router.

3.17 Migrations

Applications and Migration to Cisco Unified SRST

When ordering a Cisco Unified Communications Manager Express feature license with a router, Cisco Unified

Communications Manager Express system files such as music on hold, GUI, and phone firmware are not

preloaded on the router during the manufacturing process. To download these support files and additional

applications such as Tool Command Language (TCL)-based basic automatic call distributor (B-ACD),

Automated-Attendant, and TAPI TSP files, please refer to the Cisco.com software center:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml(Cisco.com login required).

The Cisco Unified Communications Manager Express feature license includes a provision to use the feature

license for Cisco Unified SRST mode without an additional charge or relicensing to Cisco. You need only to

reconfigure the router for SRST mode. If you need additional phones to be supported with SRST beyond the

current Cisco Unified Communications Manager Express license, then you must purchase additional SRST feature

licenses (FL-CME-SRST-xx) to support the maximum per-platform type.

If you are migrating from Cisco Unified Communications Manager Express to Cisco Unified Communications

Manager 5.0 or later, you must order a Cisco Unified Communications Manager device license upgrade for the

number of phone user licenses purchased. You should collect proof of ownership for each Cisco Unified

Communications Manager Express IP phone user license (SW-CCME-UL-79xx) purchased and provide this

information plus the Cisco Unified Communications Manager Publisher MAC address [email protected].

You will receive a licensing file to add to the Cisco Unified Communications Manager with the same number of

device points.

Details about the migration process are documented at:http://wwwin.cisco.com/voice/programs/3and3/index.shtml.

A Q&A with all the licensing and upgrade questions is posted at:

https://communities.cisco.com/docs/DOC-26679.

If you who want to use the gatekeeper function or tandem gateway for support of H.450 in front of Cisco Unified

Communications Manager, you must do so on a dedicated router. These features are not supported on the Cisco

Unified Communications Manager Express router. You should order a proper-sized router and a Cisco Unified

Border Element feature license (CUBE), which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450)

support in one feature license.

If you have questions about the ordering process, please contact:[email protected].

3.18 Nonproduction Systems or NotFor Resale

You can use Cisco Unified Communications Manager Express for lab deployments or training applications without

purchasing the Cisco Unified Communications Manager Express feature license or Cisco Unified IP Phone user

license.
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtmlhttp://www.cisco.com/kobayashi/sw-center/sw-voice.shtmlmailto:[email protected]:[email protected]:[email protected]://wwwin.cisco.com/voice/programs/3and3/index.shtmlhttp://wwwin.cisco.com/voice/programs/3and3/index.shtmlhttp://wwwin.cisco.com/voice/programs/3and3/index.shtmlhttps://communities.cisco.com/docs/DOC-26679https://communities.cisco.com/docs/DOC-26679mailto:[email protected]:[email protected]:[email protected]:[email protected]://communities.cisco.com/docs/DOC-26679http://wwwin.cisco.com/voice/programs/3and3/index.shtmlmailto:[email protected]://www.cisco.com/kobayashi/sw-center/sw-voice.shtml


25/27


4. Cisco Services

4.1 Cisco Unified Communications Services

Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient,

converged network that meets your business needs. Using the Cisco Lifecycle Services approach, Cisco and our

channel partners provide a broad portfolio of unified communications services that address all aspects of network

deployment, operation, and optimization.

Information about how to order Cisco Unified Communications Services is available in the Cisco Services Ordering

Guide at:http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html .

4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering

Cisco Service Contract Center

Cisco Service Contract Center, the next generation of service management, helps you increase profitability and

efficiency by simplifying the way you manage and sell your Cisco service contracts.

Now there is one simple and easy-to-use web-based solution you can use to quote and book your service orders

and manage your service contracts and renewal opportunities. Cisco Service Contract Center helps you accelerate

your business by allowing you to focus your attention on selling and on servicing your customers instead of waiting

for reports, searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up

contracts.

Access the Cisco Service Contract Center at:http://www.cisco.com/public/scc/.

5. Cisco Software Application Support Plus Upgrades

Cisco Software Application Support plus Upgrades (SASU) provides services and support that strengthen theavailability, reliability, and functions of Cisco software applications to keep your business operating smoothly and

enrich the value of your network investment. Focusing on the operate phase of the network lifecycle, SASU

provides award-winning technical service and support. Covering more than 100 Cisco software application

products in major technologies such as voice, network management, security, wireless, and storage area

networking, SASU keeps you current with the latest updates and major application upgrade releases.

For Cisco Unified Communications Manager Express, all software upgrades are included with your Cisco

SMARTnet contract because the application is part of Cisco IOS Software.

The part numbers to use start with CON-xxx-yyyy-CCM, where xxx = The Cisco SMARTnet level, yyyy = Router,

and -CCM is short for CCME.

For Cisco Unity Express, hardware warranty is covered by a Cisco SMARTnet contract on the router.

You should purchase a SASU contract for TAC support services and upgrades of the voicemail application by

choosing one of the SASU product numbers in Table 26.

Table 26. Product Numbers for Cisco SASU

Product Number Product Description

CON-SAU-AIM-CUE SW APP SUPP + UPGR Cisco Unity Express AIM

CON-SAU-CUE-NMEC SW APP SUPP + UPGR Cisco Unity Express
http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.htmlhttp://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.htmlhttp://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.htmlhttp://www.cisco.com/public/scc/http://www.cisco.com/public/scc/http://www.cisco.com/public/scc/http://www.cisco.com/public/scc/http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html


26/27


Product Number Product Description

CON-SAU-NM-CUE SW APP SUPP + UPGR Cisco Unity Express

SP-SAU-AIM-CUE SP SAU Cisco Unity Express AIM

SP-SAU-CUE-NMEC SP SAU Cisco Unity Express

SP-SAU-NM-CUE SP SAU Cisco Unity Express

6. Cisco Capital Financing

The significant benefits offered by Cisco Unified Communications Solutions make these solutions the natural

choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of

the new system. The answer is financing from Cisco Capital. Whether through flexible repayments matching

expenditure to benefit, mitigating cash flow concerns, or negating capital expenditures with an operating lease, we

can give you access to the right unified communications technology for your business, when you need it.

6.1 Removed Sales Barriers

Typically, Cisco Capital can help remove or reduce the barriers preventing organizations from obtaining the

technology that can most benefit their businesses. Cisco Capital can:

Remove cash flow concerns, allowing your company to spread the cost of its investment over a number of

years.

Offer flexible repayment terms matching expenditure to benefits, meaning that payments can be timed to

coincide with business benefits that may be seen later in the project, or deferred to meet your companys

budget cycle.

Turn capital expenditures into operating expenses through an operating lease that allows companies to

benefit from the residual value of the technology from the beginning. And because no one knows Cisco

equipment like Cisco, you can be sure of market-leading residuals.

Provide a sale and lease-back arrangement (where available) that softens the initial costs by taking on

existing commitments that may be attached to older equipment.

6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business

Consider financing early in the sale cycle: This process will save time later and help get you paid faster.

Get your customer preapproved for a credit line with Cisco Capital: By showing your customers they can

afford more than they thought they could, you can make it easier to grow the sale size later. It is

recommended that you do this as early as possible in the customer discussions or sale cycle.

Provide a lease quote with every proposal: You can provide quotes by contacting your local Cisco Capital

team. In some markets, web-based tools are available so you can quickly generate your own lease quotes.

6.3 For More Information About Cisco Capital Financing

For Channel Partners:

http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home.html

For Cisco sales staff:http://wwwin.cisco.com/FinAdm/csc/
http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_homehttp://wwwin.cisco.com/FinAdm/csc/http://wwwin.cisco.com/FinAdm/csc/http://wwwin.cisco.com/FinAdm/csc/http://wwwin.cisco.com/FinAdm/csc/http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home


27/27

Date post:	10-Feb-2018
Category:	Documents
Upload:	david-echeverri
View:	230 times
Download:	0 times

Cme Ordering Guide

Documents