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Cisco Cross Architecture Forum
Nizar Saadi Collaboration Partners BDM
Maroc, le 21 Mai 2015
Cisco Packaged Solutions built for Collaboration
Cisco Confidential 2 C97-732501-00 © 2014 Cisco and/or its affiliates. All rights reserved.
Our Mission in the Collaboration Architecture
Every Room
Every Desk
Every Pocket
Every App
Cloud Fabric
Cisco Confidential 3 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Simplicity Requires an Architectural Approach Cisco’s Comprehensive Collaboration Architecture
Consistent Experience
Collaboration Services
SDN and Automation
Medianet Edge Services
Management Location Security Network-Based Platform
Deployment Models On Premises Cloud +
Content Sharing
Conferencing
Scheduling and Calendaring
Messaging and Recording
Voice and Video
IM and Presence
Portable Identity
Workflow
Browser and Mobile
Home Office Work Office Small Group Spaces
Larger Spaces Boardrooms
Cisco Confidential 4 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Business Edition 6000S/6000/7000 Packaged Solutions: Your Way to Collaboration
Cisco Confidential 5 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Large-scale
BE7000H
1000+ Users 3000+ Devices
5-10 Apps/Server
Ideal for large-scale Voice/IPT
Video Conferencing Contact Center 3rd Party Apps
(Q1 CY’15)
Different Capacities Mod
el O
ptio
ns
Bas
ic IP
T to
Ful
l Col
labo
ratio
n
Maximum Customer Size in Users
BE6000 Family
BE7000 Family
Large-scale BE7000M
1000+ Users
3000+ Devices 4-6 Apps/Server
Ideal for large-scale
Voice/IPT Contact Center 3rd Party Apps
Medium-scale BE6000H
1000 Users
2500 Devices 8+1 Apps
Ideal for medium-scale
Voice/IPT Video Conferencing
Contact Center 3rd Party Apps
Medium-scale BE6000M
1000 Users
1200 Devices 4+1 Apps
Ideal for medium-scale
Voice/IPT Contact Center 3rd Party Apps
Small-scale BE6000S
150 Users
300 Devices Core UC Apps Only
Ideal for small-scale
Voice/IPT Point to point video
(Q1 CY’15)
Common Collaboration Software | Licensing Framework | Management tools | Seamless Migration
150 1000 1000 1000+ 1000+
Now: Cisco Business Edition Portfolio Packaged Collaboration Solutions for Companies of Every Size
Cisco Confidential 6 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Better Together: Communication and Collaboration
§ End-to-end collaboration for every user, device, and location
Differentiated Communications
§ Cost-effective, high-quality packaged designs
Simple Deployment and Management § Ready to activate and easy to
deploy, manage, and use
Complete Service Offering Open and Interoperable
§ Third-party applications and devices supported
Scalable and Highly Available
§ Built-in capability to grow and change with the business
Flexible Cost Model
§ Pay as you grow: Platforms scale to support business needs
All-in-One Collaboration Solutions
Cisco Confidential 7 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Ready-to-Activate Applications and Hosted Services
Cisco Prime™ Collaboration Provisioning management
Cisco® Unified Communications Manager Call control, native call queuing
Cisco Jabber® Platform Instant messaging and presence
Cisco Unity® Connection Voicemail and automated attendant
Cisco Unified Attendant Console Call routing and distribution
Cisco Paging Server Point-to-point and group paging
Cisco Emergency Responder 24-hour access to emergency services
Identify Priorities Select Applications
Choose Devices Activate System
Easy
Cisco Business Edition 6000 Cisco UCS® C220 M4
Built with the Best.
Cisco TelePresence® Conductor Videoconferencing control
Cisco Expressway Series Remote/mobile worker Collaboration, B2B
Cisco TelePresence Server Multiparty videoconferencing
Cisco TelePresence Management Suite Conferencing management
Cisco Unified Contact Center Express Customer care, call center reporting
Cisco Developer Network Third-party and other Cisco Unified Communications co-resident applications
Cisco WebEx® Conferencing Web conferencing, on-premises, and cloud-hosted services
Cisco TelePresence Content Server Record and stream video conferences
Cisco Collaboration Meeting Rooms Hybrid TelePresence on-premises and Cisco WebEx
Cisco Confidential 8 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Video Conferencing
Cisco Business Edition 6000H/M Built for Medium-Scale End-to-End Collaboration Deployments
Customizable, Ready-to-use Platform with Many Application Choices
1000 Users
1000 VM and UM Users
1000 IM and
Presence Users
Advanced and
Standard
50 Users per Group
100 Agents
1000 Phones 30 MCUs
10 HD Ports per Instance
per VM
200 Audio, 100 Video, Sessions
1000 Users
Call Control Cisco®
Unified CM
Messaging Cisco Unity® Connection
Management Cisco
TelePresence Management
Suite
Media Processing
Cisco TelePresence
Server
Control Cisco
TelePresence® Conductor
Emergency Services
Cisco Emergency Responder
Contact Center Cisco
Unified CCX
Paging Cisco
Paging Server
Attendant Console
Cisco Unified AC
IM and Presence
Cisco Jabber®
Collaboration Edge
Cisco Expressway and Cisco
TelePresence VCS
§ Up to 1000 users, 2500 devices, 100 contact center agents § Add second server for redundancy § Preloaded with virtualization and application software
- 1RU M model: 4 applications plus 1 management - 1RU H model: 8 applications plus 1 management
§ 20HD video ports per server § Bundled 25-user license options included § Purchase add-on user and application licenses § Single ordering SKU
Cisco UCS® C220 M4 Rack Server
Cisco Unified Communications
Virtualization Hypervisor
Scale-Up, Single-Server Solution
4 MCUs, 1 vCPU
VMware
Provisioning, Management Cisco Prime™ Collaboration
Record, Stream Video
Cisco TelePresence
Content Server
1 Recording, 1 Streaming,
2 vCPU
The image part with relati
Cisco Confidential 9 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Business Edition 7000 M/H Modular for Fast Growing Companies
Call Control Unified CM
Voicemail Unity
Connection
IM &P Jabber
Collaboration Edge
Expressway / VCS
Attendant Console CUAC
Contact Center UCCX
Provisioning, Management
Prime Collaboration
Response CER
Paging Paging Server
UC Virtualization Hypervisor
Scale-out, stackable server solution • No capacity limits
− Add server(s) to add more users, devices, applications
− Price-optimized for 4-6 applications per server supporting 1-5K users each
− BE7000H: 2RU, 5-10 apps in 1000 to 5000 users / 3000 devices range
• Preloaded with virtualization and applications s/w − 2 RU model: $23.468
• Standard user/apps licenses sold separately • Single-ordering SKU: BE7K-K9 or BE7K-K9-XU
UCS C240 M4 SFF Rack Mount Server
Stackable, turnkey platform with many application options. Video Conferencing
Control TP
Conductor
Video TP
Server
Management TP
Mgmt Suite
Cisco Confidential 10 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Video Conferencing
Call Control Cisco®
Unified CM
Messaging Cisco Unity® Connection
Scheduling Cisco
TelePresence Management
Suite
Media Processing
Cisco TelePresence
Server
Control Cisco
TelePresence® Conductor
Emergency Services
Cisco Emergency Responder
Contact Center Cisco
Unified CCX
Paging Cisco
Paging Server
Attendant Console
Cisco Unified AC
IM and Presence
Cisco Jabber®
Collaboration Edge Cisco
Expressway/ TelePresence
VCS
Provisioning, Management Cisco Prime™ Collaboration
Record and Stream Cisco
TelePresence Content Server
BE7000 Scale-Out, Multi-Server Design § No maximum capacity § Add server(s) to add more
users, devices, applications, redundancy
§ Standard licensing sold separately
Purpose-built Solutions for Companies of Every Size
Cisco Unified Communications Virtualization Hypervisor
Virtualization Software
FCS Q3FY15
Orderable Now!
OR
BE7000H Cisco UCS® C240 M4SX Rack-Mount Server (typically 5-10 apps for 5K users and 3K-15K devices)
BE7000M Cisco UCS® C240 M4S2 2R Rack-Mount Server (typically 4-6 apps for 5K users and 3K-15K devices)
BE6000 Scale-Up, Single-Server design § Max 1k users, 2.5k devices,
100 cc agents § Add server for redundancy § 25-user license bundles
incl; buy add-on licenses
BE6000H Cisco UCS® C220 M4S Rack-Mount Server (8 applications + Mgmt, 1000 users, 2500 devices)
OR
BE6000M Cisco UCS® C220 M3S Rack-Mount Server (4 applications + Mgmt, 1000 users, 1200 devices)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
New! BE6000S Platform Model Ideal for Smaller-scale Voice/IPT Deployments
• Entry-level communications solution for smaller deployments
• Scale-up, integrated server/router/gateway platform seamlessly migrates to full scale collaboration platforms
• Preloaded with 5 preconfigured applications - CUCM, CUC, IM&P, PCP, paging server
• Supports 150 users, 300 devices, point to point video
NEW !
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Introducing: Cisco Business Edition 6000S for SMB Packaged Collaboration Solution for Entry-level Voice/IPT Deployments
Now the world’s leading Security, LAN, WAN, Wireless and Collaboration is packaged as “Office in a Box” solution!
New entry-level Packaged Collaboration Solution
• Single box, small form-factor, integrated router/gateway/server
• Maximum capacity 150 users and 300 devices
• Expected sweet spot 25-75 users
“Just right”
• Same UCM/CUC/IMP/Paging software as BE6000M with no feature gaps and same feature velocity
• Same deployment process optimization as BE6000M
• Right-sized/priced with easy migration and investment protection
Rounds out portfolio
• Increase penetration in <150 user space
• Make ECS/ACAS partners more successful
Cisco BE6000S
Packaged for Smaller Customers ISR 2921-V PSTN interface ports - 1xPRI, 4xBRI or 4xFXO - and 10xCUBE sessions UCS E160D M2 OEM VMware
Preloaded Apps: - UCM - CUC - PCP - IM&P - Paging Server
NEW !
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
BE6000S Detailed view
ISR 2921-V 1x PRI or 4x BRI or 4x FXO
+ 10x CUBE Licenses
UCS E160D M2 Single socket, 6 core,
2GHz processor (Intel® Xeon®
Processor E5-2418L v2), 16Gb RAM, 3x600Gb RAID5
BE6000S
Five preloaded apps
150 Users 150 VM/UM Users
50 Users / Group
150 IM&P Users
150 Users
Call Control Unified CM
Voicemail Unity Connection
IM&P Jabber
Provisioning Management Prime Collab
Paging Paging Server
NEW !
Cisco Confidential 14 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Any-to-Any Collaboration
Cisco® Collaboration Edge Anyone, Anywhere, Any Device, Any Workload
Simplified Mobile, Teleworker, and B2C Collaboration § Security choice: no VPN client required
§ Browser-based collaboration § TDM and analog gateways
§ Session border control § Firewall traversal
§ ISDN video gateways
§ Highly secure and standards based
Mobile Workers
Teleworkers
Cloud Services
Cisco WebEx®-Enabled
TelePresence
Analog Devices
PSTN or
IP PSTN Consumers
B2B TDM or IP PBX
Third Parties
Branch Office
Cisco Confidential 15 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Interoperable and Open Architecture
§ Third-party applications approved by Cisco are supported - Three third-party applications or VMs per host - Six third-party applications per deployment
§ VMware licenses included - Cisco® Developer Network Collaboration - Cisco Solutions Partner Collaboration
Add Even More Collaboration…
https://marketplace.cisco.com/catalog
Choice of Cisco UC and Collaboration Applications
Cisco Prime™ Collaboration
Cisco UCM
Third Party
Third Party
Third Party
Up to Three Third-Party Applications per Server
… … Cisco Unity®
Connection Cisco UC
App
Tango Networks 3rd party CDN Solution Plus
Esnatech Cloudlink Imagicle
Cisco Confidential 16 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
All-in-One Cisco® UC Application Collaborate from Any Workspace
Deliver a Rich Collaboration Experience Using Any Device Rich, Real-Time Collaboration with Cisco Jabber® Platform
§ Presence and IM § Voice, video, and voice messaging § Desktop sharing and conferencing
§ PC, Mac, tablet, and smartphone § On premises and in the cloud § Integration with Microsoft Office
Cisco Confidential 17 C97-731789-00 © 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Jabber Consistent User Experience Across Broad Range of Platforms and Devices
Desktop Tablet Smartphone Web
Cisco Confidential 18 C97-731789-00 © 2014 Cisco and/or its affiliates. All rights reserved.
Cisco Jabber Brings It All Together…
Instant Messaging/ Group Chat
Rich Presence
User Management & Authentication
Contact Search
VPN-Less Remote Access
Call Control + Desk Phone Video
Business Video
Desktop Share
Web Conferencing
Visual Voicemail
Cisco Confidential 19 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Increase Satisfaction with Exceptional Customer Care
Cisco® Customer Collaboration Highly Available, Virtual, and Sophisticated Customer Interaction
§ More than 3 million Cisco Contact Center agents shipped § Connect customers to company experts correctly the
first time § Accelerate call center productivity and interaction capabilities § Increase employee satisfaction and retention § Improve customer satisfaction and loyalty § Choose a deployment option right for your customer-care strategy
Facebook Twitter RSS
Cisco Confidential 20 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Enable People-Centric Web Collaboration
Cisco WebEx® Conferencing Industry-Leading, Secure, Web Collaboration Services Provide Consistent User Experiences
§ More than 9 million WebEx® registered hosts using more than 1.2 billion meeting minutes per month
§ Meetings, instant messaging, telepresence, etc. § Interoperable with Cisco® Unified Communications § Delivered securely through the cloud and on
premises § Consistent, cross-platform experience
- Microsoft Windows, Mac, Linux, UNIX, and Solaris - Support on mobile devices - Available in 13 languages
Cisco Confidential 21 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
From the Browser to the Boardroom
Any Media Anywhere Any Device
Cisco® Video Collaboration One Experience - Connecting People
Browser and Mobile
Home Office
Work Office
Small Group Space
Larger Space and Boardroom
Cisco Confidential 22 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Turn Any Room into a Collaboration Room Cisco TelePresence® Solutions
Large Room Medium-Sized Room
Training Room, Boardroom,
or Auditorium
Immersive Room
Quiet Room or Small Room
Small or Medium-Sized Room
SX80 SpeakerTrack 60 SX10 SX20
MX700 MX800 MX300 G2 IX5000 MX200 G2
Cisco Confidential 23 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Cisco® Desktop Collaboration Experience HD Voice and Video Communications Cisco DX Series
Always-On Collaboration at Your Desk
DX650 DX70 DX80
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
BE6000S Enables Collaboration from Any Desktop
All users and environments Basic voice to the most-advanced integrated desktop collaboration
Focus on ease-of-use and superior experience
Cisco® IP Phone Portfolio Cisco DX Series
3900 Series 8900 Series 7800 Series 8800 Series 7900 Series DX80 9900 Series DX650 DX70
Comprehensive Integrated Collaboration Experiences for Every Desktop
Basic Voice Next Generation Voice Communication
Professional Voice Professional Voice and Video Phones
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Centralized Call Processing option
• Unified CM, applications, and DSPs located at One site • Transparent use of PSTN if IP WAN unavailable • Cluster is in centralized call processing topology
Gatekeeper Site A
Site B
HQ
IP WAN
PSTN
Applications
BE6K/BE7k GK GK
GK GK
Media Resources
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Distributed Call Processing option
• Unified CM, applications, and DSPs located at each site • Transparent use of PSTN if IP WAN unavailable • Each cluster can be single site or centralized call processing
topology
Gatekeeper Site A
Site B
HQ
IP WAN
PSTN
BE6k/BE7k
BE6k/BE7k
Applications
BE6K/BE7k GK GK
GK GK
Media Resources
Media Resources
Cisco Confidential 27 C97-732352-01 © 2014 Cisco and/or its affiliates. All rights reserved.
Best-in-Class Solution for Enterprises and Small and Medium-Sized Businesses
Category Position
Corporate Telephony Leader
Unified Communications Leader
Contact Center Leader
Web Conferencing Leader
Group Video Systems Strong Positive
Unified Communications for SMBs Strong Positive
Highest Ratings!
Cisco Confidential 28 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Leadership and Technology: A Total Cost of Ownership Comparison for Unified Communications and Collaboration Analysys Mason, 2013
“Leadership matters. Technology allows organizations to empower their employees and better service their customers. The technology chosen by a midsize organization must be able to support future business needs, because otherwise it represents an additional financial risk. It is worth investing in high-quality technology from vendors like Cisco, which strive to create solutions that help organizations succeed.”
Thank you.