19
Commercial Industry Trends Q4 2015 To request permission to use Kingsley data, please contact: Shelby Lee, Marketing Manager 770.908.1220 ext. 227 | [email protected]
Commercial Industry Trends
Q4 2015
To request permission to use Kingsley data, please contact: Shelby Lee, Marketing Manager 770.908.1220 ext. 227 | [email protected]
CONFIDENTIAL | Ⓒ Kingsley Associates
2 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Overall Satisfaction
88%
82%
71%
85% 87%
81%
71%
83%
89%
83%
68%
84% 89%
83%
67%
83%
0%
20%
40%
60%
80%
100%
Office Industrial Retail Medical Office
Overall satisfaction %
Sat
isfi
ed
2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015
CONFIDENTIAL | Ⓒ Kingsley Associates
3 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Overall Satisfaction
88% 87%
89% 89%
81% 80%
84% 83%
71% 71%
64% 67%
85% 83% 84% 83%
50%
60%
70%
80%
90%
100%Office Industrial Retail Medical Office
Overall satisfaction %
Sat
isfi
ed
CONFIDENTIAL | Ⓒ Kingsley Associates
4 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
OFFICE: Overall Tenant Satisfaction by Market
92%
90%
92% 90%
88%
89% 92%
88% 85% 87%
89%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q4 2015 Q4 2014
Office overall satisfaction by market %
Sat
isfi
ed
Change +3.0% -0.2% +4.7% +0.8% -1.5% +2.2% -0.2% -1.2% -3.5% -0.8% +0.2%
CONFIDENTIAL | Ⓒ Kingsley Associates
5 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Value for Amount Paid
68%
58%
39%
60%
68%
56%
43%
54%
70%
50%
39%
61%
69%
55%
41%
55%
0%
15%
30%
45%
60%
75%
Office Industrial Retail Medical Office
Value for amount paid %
Sat
isfi
ed
2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015
CONFIDENTIAL | Ⓒ Kingsley Associates
6 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Value for Amount Paid
69% 67%
70% 69%
57% 55%
53% 55%
38%
44%
35%
41%
59%
55%
62% 59%
55%
30%
40%
50%
60%
70%
80%Office Industrial Retail Medical Office
Value for amount paid %
Sat
isfi
ed
CONFIDENTIAL | Ⓒ Kingsley Associates
7 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
INDUSTRIAL: Value for Amount Paid by Market
72%
76%
56% 57% 61%
64% 68%
50% 50% 47%
64%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q4 2015 Q4 2014
Industrial value for amount paid by market %
Sat
isfi
ed
Change +18.6% +5.5% +15.0% -4.2% +22.9% +16.0% +10.9% -6.9% -6.6% -4.3% +17.7%
CONFIDENTIAL | Ⓒ Kingsley Associates
8 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Renewal Intentions
64% 60% 59%
70%
63% 62%
64%
68%
63% 60%
66% 69%
63% 63% 65%
71%
0%
15%
30%
45%
60%
75%
Office Industrial Retail Medical Office
Renewal intentions %
Lik
ely
to R
en
ew
2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015
CONFIDENTIAL | Ⓒ Kingsley Associates
9 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Renewal Intentions
64%
63%
64% 63%
60%
61%
61% 63%
59%
63%
66% 65%
68% 69%
70%
71%
50%
55%
60%
65%
70%
75%Office Industrial Retail Medical Office
Renewal intentions %
Sat
isfi
ed
CONFIDENTIAL | Ⓒ Kingsley Associates
10 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
OFFICE: Renewal Intentions by Market
64% 65%
68%
62% 61%
62%
73%
63% 61% 59%
61%
0%
20%
40%
60%
80%
100%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q4 2015 Q4 2014
Office renewal intentions by market %
Sat
isfi
ed
Change -2.8% -1.8% +0.8% +2.7% +1.8% -1.6% +2.1% -1.9% -2.1% -1.1% +0.3%
CONFIDENTIAL | Ⓒ Kingsley Associates
11 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
20%
21%
26%
34%
38%
35%
37%
45%
53%
72%
0% 25% 50% 75% 100%
Industrial - 2015 Industrial - 2014
19%
24%
28%
33%
40%
36%
41%
44%
51%
81%
0% 25% 50% 75% 100%
Office - 2015 Office - 2014
Location
% of Respondents
Likely to Renew
Unlikely to Renew
Top Five Renewal Decision Factors by Renewal Intent
Likely to Renew
Unlikely to Renew
Renewal decision factors
Location
Property management
Space requirements
Price
Quality of Building
Price
Space requirements
Corporate decision
Business circumstances
Location
Building functionality
Space requirements
Quality of property
Business circumstances
Space requirements
Price
Building functionality
Business circumstances
Corporate decision
CONFIDENTIAL | Ⓒ Kingsley Associates
12 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
29%
29%
29%
45%
65%
26%
27%
37%
37%
64%
0% 25% 50% 75% 100%
Retail - 2015 Retail - 2014
16%
20%
21%
25%
52%
22%
29%
29%
50%
73%
0% 25% 50% 75% 100%
Medical Office - 2015 Medical Office - 2014
Location
% of Respondents
Likely to Renew
Unlikely to Renew
Top Five Renewal Decision Factors by Renewal Intent
Likely to Renew
Unlikely to Renew
Renewal decision factors
Space requirements
Property management
Parking
Price
Space requirements
Property management
Parking
Quality of cleaning
Relationship with hospital
Location
Customer traffic
Location in center
Price
Business circumstances
Image of center
Tenant mix
Customer traffic
Property management
Signage / directories
CONFIDENTIAL | Ⓒ Kingsley Associates
13 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Satisfaction with Property Management
91% 86%
77%
89% 90% 85%
76%
88% 91%
87%
75%
88% 91%
87%
75%
88%
0%
20%
40%
60%
80%
100%
Office Industrial Retail Medical Office
Satisfaction with property management %
Sat
isfi
ed
2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015
CONFIDENTIAL | Ⓒ Kingsley Associates
14 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Satisfaction with Property Management
91% 89%
91% 91%
85% 85%
87% 87%
77%
76%
73%
75%
89% 88%
89% 88%
70%
75%
80%
85%
90%
95%
100%Office Industrial Retail Medical Office
Satisfaction with property management %
Sat
isfi
ed
CONFIDENTIAL | Ⓒ Kingsley Associates
15 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Future Space Needs
15%
19%
10%
16% 16%
21%
11%
18%
16%
21%
12%
17% 16%
28%
11%
19%
0%
5%
10%
15%
20%
25%
30%
Office Industrial Retail Medical Office
Future space needs %
An
tici
pat
ing
Mo
re S
pac
e
2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015
CONFIDENTIAL | Ⓒ Kingsley Associates
16 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
Future Space Needs
15% 16% 16% 16%
19%
21%
20%
28%
10% 11%
12% 11%
16% 17%
19%
19%
0%
5%
10%
15%
20%
25%
30%Office Industrial Retail Medical Office
Future space needs %
An
tici
pat
ing
Mo
re S
pac
e
CONFIDENTIAL | Ⓒ Kingsley Associates
17 Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2015 For permission to use Kingsley data, contact Shelby Lee:
770.908.1220 ext. 227 | [email protected]
INDUSTRIAL: Future Space Needs by Market
20%
10%
23% 21%
35%
30% 26%
25% 21% 22%
17%
0%
10%
20%
30%
40%
50%
Atlanta Boston Chicago Dallas Denver Los Angeles Miami New York SanFrancisco
Seattle Washington,DC
Q4 2015 Q4 2014
Industrial future space needs by market %
Sat
isfi
ed
Change -4.8% -7.9% +4.3% +5.9% +11.4% +11.0% +1.0% +11.4% +0.9% +0.3% +1.2%
Kingsley Solutions Business intelligence for the real estate industry
RESEARCH
• Resident/tenant satisfaction assessments
• Employee/associate engagement programs
• Broker perception surveys
• Client and investor surveys
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The most successful firms in real estate rely on Kingsley Associates for cutting-edge business
intelligence solutions. With a depth and breadth of insight unmatched in the industry, we bring
thought leadership and passionate client service to every engagement. Let us partner with you to
unlock the value in your organization and its relationships.
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Business intelligence for the real estate industry
