Date post: | 13-Apr-2017 |
Category: |
Leadership & Management |
Upload: | hriday-bora |
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COMMUNICATION AND INTERPERSONAL SKILLS
GROUP 10
AYUSHI GUPTA
SUBHASHANI JAISWAL
HRIDAL BORA
CHIRANJEEVI
PHANINDRA REDDY
JUNAID ALI
WHAT IS COMMUNICATION• Communication is defined as the
process of transmitting and receiving ideas, informations and messages
• In every day language, it is an act of giving and receiving information
EFFECTIVE COMMUINCATION
• Every platform for communication involves a large number of experiences, actions and emotions
• Communication is said to be effective when the receiver understand the same meaning that the sender intends to convey
• In other words, excellent or effective communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver’s mind
7C’s OF EFFECTIVE COMMUNICATION
• Completeness• Conciseness• Consideration• Clarity• Concreteness/Contribution• Courtesy• Correctness
THE COMMUNICATION PROCESS
COMMUNICATION ISSUES
• Written Communication • Verbal and Non Verbal Communication • The Grapevine• Electronic Media
BARRIERS OF COMMUNICATION
• The noise barrier• The feedback problem• The problem of media selection• Mental barriers• The problems of language and articulation• Physical barriers• Personal barriers
Continued to..
• Cultural barriers• Interpersonal barriers• Information overload• Passive listening
WHAT IS INTERPERSONAL SKILLS
• Interpersonal skills is all about working with other people• In a business setting, the term generally refers to an
employee’s ability to get along with others while performing his job
• Interpersonal skills are actually characteristics traits like manners, courtesy, habits, behaviour and appearance which helps us to communicate and maintain relationship with others
LIST OF INTERPERSONAL SKILLS
• Verbal communication• Non-Verbal Communication• Listening• Questioning• Manners• Problem solving• Assertiveness
HEALTHY INTERPERSONAL RELATIONSHIP SERVE USEFUL FUNCTIONS:
• Promoting effective coordination• Facilitating teamwork and
collaboration• Motivating individuals to put in
extra work• Creating a supportive working
climate characterized by loyalty and trust
UNHEALTHY INTERPERSONAL RELATIONSHIP MAY INCLUDE:
• Low morale and lack of motivation
• Unwillingness to put in extra effort
• Decreased loyalty • Increase absenteeism• High turnover• Poor productivity
INTERPERSONAL SKILLS
NETWORKING
• Self confidence• Network Building • Effective communication
TEAM WORK
• Mentoring• Group Work • Decision Making • Delegation• Collaboration
LEADERSHIP
• Mentoring• Decision making• Delegation• Motivating others
PRINCIPLES OF INTERPERSONAL COMMUNICATION
• Inevitable• Irrevocable• Open to misinterpretation• Highly contextual
BARRIERS TO INTERPERSONAL COMMUNICATION
• Ego • Personal attitude• Stress• Position• Distance• Culture• Technology
GETTING ALONG WITH OTHERS
• It is always good to check one’s assumptions• Do not assume that people have ignored you• Sometime a request is refused, do not take it personally• Typecasting people is perhaps the biggest barrier to
communication• Trust your own judgement rather than that of others
INTERPERSONAL COMMUNICATION STYLES
• Command and control style• Cooperative style• Systematic style• Inspirational style• The passive style• The avoidance style
BASIC MODES OF CONFLICT
• Accommodating – low assertiveness and high cooperativeness
• Avoiding – low assertiveness and low cooperativeness• Collaborating – high assertiveness and high
cooperativeness• Competing – high assertiveness and low cooperativeness• Compromising – moderate assertiveness and moderate
cooperativeness
Description Differential Assertiveness Aggressive
characteristics • Avoid expressing feelings• Speak softly• Allow others to infringe their
rights• Poor eye contact• Cant say no• Always apologetic
• Cleary state their opinions without violating those of others
• Firm voice• Stand up for their
rights• Good eye contact• Respectful• Good listeners
• Express feelings openly• Harsh tone• Criticize • Attention seeking• Poor listeners
impact • Feel left out• Depressed• Confused• Resentful
• Create positive environment around them
• Trustworthy• High creditability
• Create positive environment around them
• Trustworthy• High creditability
Organizational effect • Not considered for important projects
• Not given any responsibilities
• Liked and respected• Consulted on various
matters
• Highly disliked• Unpopular• isolated
causes • Low self-esteem• Unfavorable past experience
• Confident• High self-esteem• Non-judgmental
attitude
• Low self-esteem• Unfavorable past
experience
SIX WAYS TO BE ASSERTIVE
• Basic assertion - saying it bluntly• Empathetic assertion – saying it softly• Broken record – saying it repeatedly• Discrepancy assertion – expressing the contradiction• Outcome assertion - or else communication