Communication & It-prince Dudhatra-9724949948

8/7/2019 Communication & It-prince Dudhatra-9724949948

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prince dudhatra-9724949948 1

Presentation On

COMMUNICATION

AND

INFORMATIONTECHNOLOGY


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WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?


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Process Of InterpersonalCommunication

Elements of the Process

message - expresses the purpose of thecommunication

encoding - converting the message in symbolicform affected by the skills, attitudes, and knowledge of

the sender, and by the culture of the organization


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Cont .

channel- medium for conveying the message

decoding - retranslating symbols into a

message affected by personal characteristics of the

receiver

noise - disturbances that interfere with thetransmission, receipt, or feedback of a message

message itself and channel can distortcommunications

feedback also subject to same sources of noise


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The Interpersonal

Communication Process

Sender

Message Medium Receiver

Encoding

Noise

Feedback

Message

Decoding


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Evaluating Communication

MethodsFeedback- how quickly can the receiver respond to the message?

Complexity capacity - can the method effectively process complex

messages?

Bh potential - how many different messages can be transmitted using

this method?

Confidentiality - can communicators be reasonably sure theirmessages are received only by those intended?

Encoding ease - can sender easily and quickly use this channel?


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Cont. Decoding ease - can receiver easily and quickly decode

messages? Time-space constraint - do senders and receivers need to

communicate at the same time and in the same space? Cost - how much does it cost to use this method? Interpersonal warmth - how well does this method

convey interpersonal warmth? Formality - does this method have the needed amount of

formality? Scalability - does this method allow the message to be

easily browsed or scanned for relevant information? Time of consumption - does sender or receiver exercise

the most control over when the message is dealt with?


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Process Of Interpersonal

Communication (cont.) Methods of Communicating Interpersonally (cont.)

nonverbal communication - communicationwithout words

types body language - gestures, facial expressions, and

other body movements that convey meaning

verbal intonation - emphasis someone gives towords or phrases that conveys meaning

every oral communication is accompanied by anonverbal message

nonverbal component usually carries thegreatest impact


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Facial Expressions Convey

Emotions


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BARRIERSOFEFFECTIVE

C

OMMUNICATI

ON

Filtering

Emotions

Information Overload Defensiveness

Language

National Culture


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OVERC

OMING

THEBARRIERS

Use Feedback

Simplify Language

Listen Actively Constrain Emotions

Watch Nonverbal Cues


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OR

GA

NIZATI

ONAL

C

OMMUNICATI

ON

Formal Versus Informal Communication

Direction Of Communication Flow

Downward CommunicationUpward Communication

Lateral Communication

Diagonal Communication


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MANAGING THE ORGANIZATIONS

KNOWLEDGE TO RESOURCES


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POLITICALLY CORRECTCOMMUNICATION


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COMMUNICATION SYMBOLSCOMMUNICATION SYMBOLS

ORAL COMMUNICATION

WRITTEN COMMUNICATION

NON VERBAL COMMUNICATION PICTORIAL COMMUNICATION


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ORAL COMMUNICATIONORAL COMMUNICATION

MERITS OF ORALCOMMUNICATION

EASY COMMUNICATION

EFFECTIVE COMMUNICATION

INSTANT FEEDBACK

FACILITY FOR INFORMAL COMMUNIACTION


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ORAL COMMUNIACTIONORAL COMMUNIACTION

DEMERITS OF ORALCOMMUNICATION

LACK OF PROOF

LACK OF AUTHENTICITY

TIME CONSUMING


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WRITTEN COMMUNICATIONWRITTEN COMMUNICATION

MERITS OF WRITTEN COMMUNICATION

AUTHENTICITY

PROOF FOR FUTURE REFERENCE

COMMUNIACTION TO DISTANCE PLACES


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WRITTEN COMMUNICATIONWRITTEN COMMUNICATION

DEMERITS OF WRITTEN COMMUNICATION

COSTLY

OVEREMPHASIS ON FORMALISATION

LACK OF SECRECY


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NONVERBAL AND PICTORIALCOMMUNICATION


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COMMUNICATION NETWORKCOMMUNICATION NETWORK

FORMAL CHANNEL

SINGLE CHAIN

WHEEL


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Cont ..Cont ..

CIRCULAR

FREE FLOW


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Cont ..Cont ..

INVERTED V

SINGLE CHANNEL V/S MILTIPLE CHANNELS


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INFORMAL CHANNEL ORINFORMAL CHANNEL ORGRAPEVINEGRAPEVINE

HIGH ORGANISATIONAL EXCITEMENT

INFORMATION IS NEW

PEOPLE ARE CLOSE ENOUGH TO COMMUNICATE

PEOPLE IN GROUPS


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CONT..CONT..

GRAPEVINE NETWORK

ACCURACY IN GRAPEVINE

POSITIVE ASPECT OF INFORMAL COMM.

NEGATIVE ASPECT OF INFORMAL COMM.


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COMPUTER BASEDCOMPUTER BASEDCOMMUNICATIONCOMMUNICATION

ELECTRONIC MAIL

INTRANET AND EXTRANET LINKS

VIDEO CONFERENCING


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COMMUNICATION PATTERN ININDIAN ORGANISATION.


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INFORMATION

TECHNOLOGY


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Introduction Recent years have seen a complete revolution in how

information is gathered, archived and used in businessand government around the world. Throughout much of

the world, the workplace has been transformed from onebased on paper documents, fraught with errors anddelays, to one based on information technology (IT).While IT can bring vast improvements in accuracy andtimeliness, IT, by itself, does not change the basic

problems of personnel competence or administrativeinertia.


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Use of technology in education


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What is Information Technology?

The branch of engineering that deal

with the use of computers andtelecommunications to retrieve andstore and transmit information.


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Benefits of information andcommunication technology

Information and communications technologycarries on high promise both in human andeconomic terms.

Benefits could be obtained in:

EducationEducation

Job trainingJob training

Health careHealth care

Food securityFood security

Environment managementEnvironment management

Government efficiencyGovernment efficiency


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Use of IT in Governmentcommunication

Justice: Access to case histories from same and other atoll Access to criminal records

NSS: Access to criminal case files and histories Secure transfer as required

Health:

Coordination of health data gathering and reporting Tele medicine from atoll to Male Tele medicine from island clinic to atoll clinic

Environmental Weather monitoring and reporting


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Cont..

Fishing Monthly catch reports to be returned to ministry Collection and monitoring of fines levied for not

maintaining minimum number of days at sea.

Education Access to internet for instructional purposes and

course materials.

Atoll Administration

Submission of regular administration reports Financial reporting for collection of fees and fines File transfer Email


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How technology affectsmanagerial communication

Specifically IT has radically changed theway organizational members communicate.

IT has made it possible for people inorganizations to be fully accessible,anytime , regardless of where they areemployees dont have to be at their desk

with their computer on to communicatewith others in the organization.


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Cont

Two developments in IT seem to be mostsignificant for managerial communication.

Networked computer system.

Wireless capabilities.


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Networked computer system

Organizational member can then communicate with eachother and tap into information whether they are downthe hall, across town or halfway across the world. Someof its communication application include

Email

Instant messaging

Voice mail

Electronic data interchange

Tele conferencing

Video conferencing

Web conferencing

Intranet

Extranet


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Wireless capabilities

Wireless communication depends on signals sentthrough air or space without the need for wired

connections by using microwave signals.It includes

Satellite radio waves and radio antennas

Infrared light rays

Bluetooth

Wireless internet access


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How IT affects organization

Employee working in teams or as

individuals they use the technologyfor sharing the information to eachother.


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Communication issues in today'sorganizations

Effective communicator in todaysorganizations means being connected tomost importantly to employees andcustomers.

communication issues that are of particularsignificance to todays manager include


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Cont .

Managing communication in an internetworld.

Managing the organizations knowledgeresources.

Role of communication in customer service.

Politically correct communication


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