Communincation skillsTamer elmoghazyDistrict manager

Servier egypt scientific office

Tamer elmoghazyDistrict mangerServier office scientific office

Commuincation skills II

Mobile silent

Kindly …

What is communication. Components of communication. Why ? One simple question. Types of communication. Non verbal communication. Why we care for it. Static and dynamic non verbal communication. Workshop. Components of nonverbal communication. Analysis of some famous nonverbal communication

movements. Not to do(s) Discussion.

agenda

“It is process of sending,giving or exchanging information and ideas, which is often expressed nonverbally or verbally.” (webster)

Transmitting ideas or concepts from one person to aother and results in an efffect or response.

Dynamic process where one person affects the other either directly or indirectly.

A social process to communicate others to achieve a common goal.

What is communication

Sender Recipient Message channel Feedback distortion

To remember … components

Why we communicate ?

to transmit ideas , concepts , create a social media and to achieve a common goal.

To remember ..The simple question

Non verbal : which contributes with 70% almost.

1. Body language.2. Gestures.3. Facial expressions Verbal : which contributes with 30% .1. Clear understood language.2. Voice modulation.

To remember … types

Should match with the wording in verbal commuinication.

Asssures and clarifies the verbal communication.

Nonverbal expressions stick to the memory It transmits emotions and feelings easily and

clearly

Why do we care about nonverbal communication

It is the act of speaking without using words. It contributes to 70% of the communication process. It should match or should be co-ordinate with the

verbal speach. Loss of co-ordination leads to distortion(!) Eg. : a manager calls a good employee to inform

him about his rellocation , but if the manager’s mind is busy with something else the employee may receive it as a punishment

Non verbal communication

Related to the body (body language,gestures,voice etc)

Flags,signals,gun shots etc Signs that denotes relegious or political or

social situation. Music,artisitic pieces.

Nonverbal communication

Materialistic contact : shows feelings temper.like hands shaking , eye contact ,shoulders patting.

Posture : upright,relaxation or official,friendly.

Distance : near or far … differs from one culture to another.

Direction : cooperatives vs opponents.

Static nonverbal communication

Features of nonverbal communication

• Static nonverbal communication.

• Dynamic nonverbal communication

Facial expressions: smile,frown,scowl (same reflex in all cultures.

Hands’ waving , free movement . The way of looking into the eyes(staring ,

friendly . Again it easily transmits feelings.

Dynamic nonverbal communicaton

it Includes many components. related to our body language. Helps to convey the message. Has to be assertive . Relavence is important.

Non verbal communication

workshop

Smiling. Frowning (111). Astonishment. Seriousness. Assertive.

1.Facial gestures :

Crossed arms. Giving someone the finger. Legs shaking. Sitting upright. Fingers shaking. Body waving. Nodding.

2. Body language:

Grooming. Dressing. Hygiene. Coordination. Matching.

3. Appearance :

Voice modulation. Voice tone. Pitch. Velocity. Clarity.

4. Voice

Preserves attention. Shows concentration. Sometimes and in some cultures it is not

preferable. Tool of feedback.

5. Eye contact

Forwards and backwards movement of hand : initiativity.

Vertical (up and down ): while handshaking shows that the person is expressive.

Side movement : good listener and good conveyer of info.

Analysis of some famous movements

strong eye contact shows being frank and denotes self confidence.

While looking down shows modesty . Hazy eyes shows tiredeness or seeking an

answer. Blinking : shyness or hesitation.

Eye movement

Leaning or remoting means how close you are to the otherr person

Everyone has a private zone that surrounds him and it widens as far as the person’s social position gets higher.

Leaning on your speaker means intimity or insult.

The parameter is the accompanying body language .

Leaning or remoting

It complements the speech content like pitch,tone,rate.

It shows clearly what you mean and helps the recipient to understand your message.

The speaker or the sender should care for his voice tone , speech velocity etc.

Way of speaking

It is an important means of communication. Used to make pauses of silence to create a

space of interst or tension. May be used as a space between message

parts. May show admiring or not. Also it complements with other body

langauage items.

Silence !!!

These things transmit tension to the recipients.

As it shows the tension of the sender or the speaker.

Not to do(s)

Key medals. Coins. Frowning. Lip licking. Hair dressing. Hands in the pockets. Index finger pointing

Not to do(s)