CommunicationCommunicationEEffective communication ffective communication

techniquestechniques

The paradox of communication

“We communicate more and more, but we understand less and

less.”

What is communication?What is communication?

• Exchange / flow of information and ideas from one person to another.

ideaencoding decoding

Communication is effective only if you have the same representation as me on the idea that

I have sent it.

Types of CommunicationTypes of Communication

Non-verbal communication

• BODY ORIENTATION, POSTURE

• FACE and EYES• SMILE• BODY POSTURE• DISTANCE

Types of CommunicationTypes of Communication

Verbal communication

• Every individual must be prepared both for proper role of transmitter, as well as for the receiver

• Any receiver should autoeduce order to "actively listen"

Types of CommunicationTypes of Communication

Written Communication

Written message characteristics are:• To be designed explicitly• To involve a strict control on

information, facts and arguments used

• Can be expressed in various forms• Is judged by fund and text

Effects of colorEffects of colorRReded

Increases blood pressure, raised muscle tone, active breathing, is caloric

Color warm, stimulating, feeling close,

disturbing

Effects of colorEffects of colorOrange

Increase heart rate, maintaining blood pressure, promote secretion of gastric

Very warm color, very strong feeling of close, stimulating, sociable

Effects of colorEffects of colorYellow

Affects the normal functioning of the cardiovascular system, eyes and nerves stimulates

Very warm color, dynamic, feeling of close, calm

Effects of colorEffects of colorGreen

Decreases blood pressures, dilates capillaries, hypnotic

Very cool color, very calm, a feeling of remoteness, facilitates nerve disconnection

Effects of colorEffects of colorBlue

Decreases blood pressure, decreased muscle tone, calm breathing and pulse frequency

Cold color, restful, calm, feeling distant, disconnected facilitate nerve

Effects of colorEffects of colorViolet

Increase cardiovascular strength, increases lung resistance

Cold color, stimulating, disturbing,

disappointing, feeling very strong near

Communication styles

Communication style is fundamentally determined by three elements

• 1.atitude, as method of constant reporting on social life and self sow

• 2.learned communication models- assertive, non-assertive, aggressive (with option to passive-aggressive), manipulative

• 3.temperament, the type of nerve cell reactivity

Communication styles

• NON-ASERTIV STYLE(atitudinea de fugă pasivă)

• AGRESIVE STYLE(attitude of attack)

• MANIPULATIVE STYLE (attitude manipulative)

• ASERTIV STYLE

(constructive attitude)

Communication barriersCommunication barriers

1.External barriers• Physical• Semantic

2.Internal barriers• Positive involvement• Negative involvement• Hidden agenda• Imaginary world

CCommunication barriers ommunication barriers mmanagementanagement

Active Listening

Feed - back

Active ListeningActive ListeningClever talk, the wise obey

Listening means not only hearing sound signals, decoding and interpretation but also their integration into their system of thought.

Barriers to good listening:• Overload message and focus on all data• lack of attention

Features Features of of a good listenera good listener

• relaxed posture of the body, but betraying interest

• direct eye contact• verbal and non verbal signals indicating

hearing and understanding the message• feedback through comments, reformulations

A good listener should avoid:

• to make judgments• to comment on personal experience• to interrupt the flow of discussion• to give advice

Feedback describe the behavior of a person and

what this behavior aroused the emotion to give feedback

Effective feedback:• Help us realize what we do and how

we operate

• Enable us to change our behavior

• Must be offered in a gentle and supportive way

Feedback characteristicsFeedback characteristics

• SPECIFIC no general

• DESCRIPTIVE no evaluative

• GIFT no relief

A well-developed feedbackA well-developed feedback

• Starts with the positive• Is concrete• Is descriptive rather than

evaluative• Talks about things that can be

changed• Is well framed in time• Provides alternatives• Is verified• Is assumed• Is not exaggerated• Offers the receiver another

chance

...Yet how to give a good feed-back?

• describe the behavior• describe thoughts and

emotions that we experienced related to the behavior

• offer alternatives to that behavior

Thank you!