COMMUNICATIONS NFQ LEVEL 5

COMMUNICATIONS

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Learning Objectives

Go to page 3 and write down the following learning objectives of this module.

Communications Marking Sheet – Part 1

• Go to the Appendix page 104.

• Study how the marks are allocated.

• This sheet focuses on your ‘Collection of Work’.

THEORY

COMMUNICATIONS

The Language of Communication

Go to page 5 and outline the meaning of each of the terms above in your own words.

• Sender

• Receiver

• Message

• Channel

• Noise

• Feedback

Noise or distractions

Poor concentration

Focus

Disinterest in subject

Prejudice

Disinterest in speaker

Good attention span

ListeningGo to page 7 and decide which of the following are behaviours required for effective listening and which are barriers that affect successful listening.

The ability to distinguish between important and non-essential information

Poor physical or mental state

Appropriate facial expression

Message too complex

Eye contact

Speaking"I didn't tell her you were stupid."

Depending on how you vary the vocal elements, you can give this sentence any of several meanings.

"I didn't tell her you were stupid." (Somebody else told her.)

"I didn't tell her you were stupid." (I emphatically did not.)

"I didn't tell her you were stupid." (I implied it.)

"I didn't tell her you were stupid." (I told someone else.)

"I didn't tell her you were stupid." (I told her someone else was stupid.)

"I didn't tell her you were stupid." (I told her you're still stupid.)

"I didn't tell her you were stupid." (I told her something else about you.)

Identical words. Different meanings. That's the power of voice.

Body LanguageBody language consists of:

•body posture •gestures•facial expressions•eye movements

The different positions that the human body can take

Movement of the hands, face or other parts of the body

Motions or positions of the muscles in the face

Voluntary or involuntary movement of the eyes

Match the types of body language with their definitions.

Symbols

What meaning is conveyed by each of these symbols?

Facial Expression

1. Happiness2. Sadness3. Surprise4. Fear5. Anger6. Disgust7. Contempt

Match the feelings and the facial expressions.

A

B

C

GFED

In pairs, try and act out this conversation without speaking:

Hi! Hi!

How are you? Tired, you?

I’m hungry. Do you want

something to eat?

Yes please. Come on in.

Cheers, that was

delicious. Don’t mention it.

Do you want to

go for a drink? No thanks, I’m off to bed.

Goodnight! Goodnight!

Talking Without Words

Other Factors that affect CommunicationThe Environment

What impact can the environment have on communication?

PERSONAL

WRITING

WRITING

Some Types of Poems

• Free verse Does not follow any rules.

• Sonnet Lyrical poem with fourteen lines.

• Limerick Five line funny poem

• Acrostic The title is used as the first letter for each line.

• ShapeCreated in the shape of the subject.

• Lyric A short poem that describes an emotion.

• Haiku A Japanese form of poetry consisting of three

unrhymed lines of five, seven and five syllables.

Poetry DevicesGo to page 11 where you will be asked to name and define some devices used in poetry.

PoetryUseful Websites:

www.poetry.com

With over 14 million poems, Poetry.com is the world's largest and most vibrant poetry community.

www.poetryireland.ie

Poetry Ireland is the national organisation dedicated to developing, supporting and promoting poetry throughout Ireland. 

http://en.wikipedia.org/wiki/Poetry

Contains information on and definitions of poetry and poetry terms.

The Structure of a Short StoryINTRODUCTION (beginning)

The introduction leads the reader into the story. It answers the questions who? what? when? where? and why?

COMPLICATION (middle)

The complication is the problem, difficulty, task or issue that the main characters experience and have to solve.

RESOLUTION (ending)

The resolution is the way the problem is solved.

Go to page 14 and outline the structure of a story.

5. Give your story a plot

• A standard plot: a situation causes an action, which meets obstacles, reaches a climax and is worked out at a resolution. The simpler the plot the better as this is a short story.

Go to page 16 and use the template to create a Mind Map for your short story.

Punctuation Aid

Getting Started

This wasn’t where I wanted to be…

There was a bitter wind blowing that night…

The ringing of the phone filled me with dread…

He walked out onto the normally crowded street…

None of them knew that morning what was about to happen…

Writing a ReviewA review is a critical article or report on a book, play or film which includes a critique and an evaluation.

The purpose of a review is to allow the reader to make an informed decision about whether or not they want to read the book or watch the film you are reviewing.

FORMAL

WRITING

WRITING

Report• Your report must be 1000 words, word processed

and should include different methods of presenting information e.g. graphs, charts, pictures, surveys etc.

• Your report must be based on your vocational area and include a bibliography.

Go to page 36 and using the next 15 slides, create your own special report.

Sample Report

Go to page 30 and read the sample report.

Formal Letters

Types of formal letters include:• Application Letters• Business Letters• Letters of Complaint

A formal letter is a letter written in formal language.

Go to page 38 and complete the exercises on formal and informal letters.

Letter of Complaint 1. Your address

2. The date3. Name, position and address of recipient

4. Greeting

7. What you would like to happen

6. Detail of complaint

5. Reason for writing

8. Closing

9. Your name

3 Oak Drive, Lucan,

Co. Dublin.

6th June 2011 Mail Ordering Department, Unisport Ltd., Ardnore Industrial Estate, Hightown, Co. Wicklow. Dear Sir/Madam, I wish to make a complaint about a tracksuit I bought last month. It is an O’Neill’s Tracksuit, order number 123456. I washed the tracksuit according to the instructions on the label. When I took the tracksuit out of the washing machine it had shrunk and no longer fits me. I have returned the tracksuit and I would like a refund. Please let me know as soon as possible what you intend to do about this matter. Yours faithfully, ___________________ Mary Black

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Mary Black

How To Write A Curriculum VitaeThe following details should be included in your C.V.:

•Personal details Name, DOB, Address, Contact Details

•Objective State the reason for the C.V.

What is An Application Form?

• Application forms are used for many different purposes including:

Applying for a job

Joining a club or group

Applying for services

Requesting information

Applying to a school

Registering to vote

Sample Memo

MEMORANDUM

To: All StaffFrom: ManagementDate: 14th November 2013Subject: New Software

The new computer software has been installed on all computers. To access, staff should use their surname as the username and password. You will be asked to input a new password the first time you access the software.

GROUP

MEETING

SPEAKING

Group Meetings – Participants

Chairperson Ensures that each meeting is planned effectively Works closely with the secretary Prepares the agenda of the meeting with the secretary Directs/Facilitates the meeting and keeps order Ensures that all items on the agenda are discussed Allows everyone time to participate Makes sure that the meeting starts and finishes on time

Go to pages 52 and 53 and write down the specific roles of meeting participants and their responsibilities as outlined over the next three slides.

Notice

A notice is a displayed flyer or poster giving

news or information.

It should:

Contain essential information only

Be clear and easy to read

Be eye catching and visually appealing

Notice Board

Sample Agenda

Go to page 57 and write an agenda for your group meeting.

Sample Minutes

Go to pages 58 and 59 and read the sample minutes provided.

SPEAKING

GROUP

DISCUSSION

Group DiscussionWhen participating in a group discussion, it is important to ask yourself what is being tested?

Framing of

Argument

Creativity

Thinking outside of the box

Group Discussion

• You will need to video tape the group discussion.• Participation is compulsory and worth 10%.• The discussion should be at least 10 minutes long.

SPEAKING

ORAL

PRESENTATION

What is being tested?

Sample Slides

If you don’t know how to use PowerPoint, see the guide that accompanies this course.

SPEAKING

INTERVIEW

What are interviews for?

Report Interview

Performance Interview

Progress Interview

Exit Interview

Job Interview

Other Types of Interview

Go to page 69 and explain what is meant by each of the following:

panel interview

telephone interview

group interview

READING

Reading for ComprehensionWhen reading any difficult text, there are a few methods to help you gain a greater understanding of the material:

• Annotate• Scan/Skim

Summarising 

• Read the text again and highlight

or underline key words or points.

Sample ComprehensionsClick on the circles to access Literary Comprehensions.

Ghost Writer

Invasion

Links for Vocational Comprehension Articles Click on the

hexagon to find relevant articles, for these links to work you must have internet access.

Languages

FoodLawEducation

Customer Care

ICT

Culture MechanicsArt & Design BusinessCosmetics

ChildcareAnimalsAgriculture

ScienceHealthcareSportMusic

Health and Safety

Photography

INFORMATION AND

COMMUNICATIONS TECHNOLOGY

ICT

Technology

Where it all began…We are currently in the Information Age, a period characterised by an abundance of Information and Communication Technology.

ICT Timeline

Internet Browsers and Search EnginesA web browser is a software application for traversing information resources on the World Wide Web.

A search engine is a program for the location and retrieval of data, files or documents from the Internet.

Social Networking

Facebook is the world’s largest social networking site. It is estimated that 1 in every 7 people in the world have a Facebook account.

This is an example of a Facebook account or profile. It allows users to display information about themselves including: likes, dislikes, photos and messages.

Health and Safety Legislation

The act sets out the rights and obligations of both employers and employees and provides for substantial fines and penalties for breaches of the health and safety legislation.

What is a USB key?

A USB key, stick or flash drive is a data storage device that includes flash memory with an integrated Universal Serial Bus (USB) interface.

USB flash drives are typically removable, rewritable and they come in lots of shapes and colours.

Use the notes provided by your teacher to set up your own USB key for use during this module.

Email

Electronic mail, most commonly referred to

as email or e-mail, is a method of exchanging

digital messages from an author to one or more

recipients.

Modern email operates across theInternet or other computer networks.

Go to page 85 and follow the steps to demonstrate your emailing skills.

PowerPointThe presentation can be printed, displayed live on a computer or projected using a video projector.

Use the notes provided by your teacher to create your own PowerPoint presentation for use with your oral presentation.

ICT Essay

Go to page 93 and follow the prompts to write your ICT essay.

Your essay must be:• 800 words in length• Word processed

Your essay must include:• An introduction, main body and conclusion• Communications related legislation