Company Overview

Copyright © RXP Services Ltd. Commercial in Confidence 1

Company Overview

February 2014


Customers choose us because together we unlock and optimise the business value of every client we represent. We have shared values and proven proprietary methods which empower us to achieve great deeds.

We are a publicly listed ICT consulting company

We combine exceptionally talented people with proven methods to deliver solutions that enable our clients to increase revenue & EBIT and improve customer satisfaction and engagement

We are an ASX listed ICT consulting services company that has provided professional services to S&P / ASX 200 corporations and government bodies in Australia and Asia for over 20 years.

We are a client focussed, practice led organisation.

Our practices:

• group our capabilities in a way that optimises engagement with clients

• integrate and work as “one rxp” when we engage end to end services

• structured to support optimal delivery while providing our staff with career progression and learning opportunities

We build each delivery team based on cultural fit, business & technical domain

knowledge, career development, location, duration and availability.

Our collaborative approach forms real partnerships and delivers greater results,

together.

Large teams can create complexity and overhead.

We allocate small teams of highly skilled professionals to deliver outstanding results.

Our incremental delivery approach ensures that value is delivered sooner.

Often the most simple answer to the problem is the best.

We consider project challenges from a holistic and multiple perspectives.

Our technical depth and insight will ensure you make the right technology & process choices.

Clever thinking is inherent in our approach.

Our Transpire delivery frameworkis aligned to leading and emerging industry standards,

Our methods ensure that we progress down the most optimal route with the right preparation.

Unashamedly clever

thinkers

Methods that lead the way to the right outcome

Specialists in the areas you

need

The right team, at the right time, achieving

value sooner.

Small teams, great people, guaranteed

Each practices have specialist and deep domain expertise in the areas our clients request most, getting runs on the board faster.

Sydney Tel: +61 (0) 2 9252 9252

Melbourne (Head Office)Tel: +61 (0) 3 8256 4855

Canberra Tel: 1300 251 165

Hong Kong Tel: +85 2 2529 2238

Malaysia DubaiOffshore Facility Offshore Facility

Strategic Advisory Services

Change & Communicatio

ns

Enterprise Service

Management

Project Services

Infrastructure and Cloud

Services

Business Intelligence

& Information

Management

Business Process

Optimisation

Integration

Web & Mobile

Development

BrisbaneTel: +61 (0) 7 3010 9799


We provide services from strategy & planning to delivery and run

Align, Plan and Organise Build / Acquire and Implement Deliver, Support and Maintain

ESM Tool Transformation

Business and IT Process

Improvement

Process and Service Automation

Enterprise Monitoring

and Reporting

Communication and Alert Management

Workflow and Forms Tool Consolidation

The EBIT Challenge

Strategic Alignment

Strategic Sourcing

Governance, Risk and Compliance

Business & Enterprise Architecture

Portfolio Management

Project ManagementServices Delivery

Agile Project Management

PMO as a Service

Data Warehousing

Business Intelligence & Analytics

Data Migration & Management

Integration Analysis and Design

Integration Development and

Testing

Integration Application Support

Integration Platform Training

Application Readiness

Performance Testing

Application Strategy Consulting

Mobile Development & Integration

Wire-framing / UI Design

Salesforce Development

Application & Portal Development

Change Leadership

Organisational Readiness

Stakeholder and Comms Management

Change & Comms as a Service

Business Process & Workflow

Management

eForms and Smartforms

Compliance / Security

Back-end Integration

Content Services

Imaging & Print Management

Requirements Analysis

Agile Analysis

Business Analysis CoE

Business Analysis as a Service

IIBA Endorsed BABOK Training

Integration Governance

Integration Architecture

Data Governance

Master Data Management

Cloud Design, Hosting & Support

InfrastructureConsulting

ITSM and BSM Architecture and Design


Some of Our Clients

Banking & Financial Services

CommunicationsMiningRetail &

Consumer Goods

Media & Entertainment

Healthcare

Education

Energy and Utilities

Insurance & Superannuation

Government


Our Partners


Our Practices


The EBIT Challenge

Toolsets including, “Inside-Out Benchmarking™”, “ClearSource”, and “Lift the Lid” use process data to give our experienced consultants a platform to rapidly identify and realise improvements in quality, efficiency, effectiveness, and to deliver procurement savings,

Strategic Alignment

Clarifies, tests and improves business strategy. We employ our trans-late method to align, translate and execute operational strategy including, Channel Strategy, business process harmonisation and improvement, and shared services design and implementation.

Strategic Sourcing

Delivers the correct strategy and outcomes when sourcing for multi-vendor and service integration models. We use our trans-act method to deliver optimum business value while maintaining an acceptable level of risk.

Service Optimisation

Improves technology service delivery and support capabilities. We employ our trans-form method which can dramatically increases the value of the technology-based services .

Governance, Risk and Compliance

Assists with running and governing your technology investment. Our trans-cend method provides a set of maturity and risk assessments to ensure that your technology is operating within your organisation’s risk appetite.

Business and Enterprise Architecture

Our pragmatic approach to business and enterprise architecture will reduce complexity and redundancy, while improving business and IT performance.

Portfolio Management

Portfolio Management delivers you the capabilities to establish, prioritise, and balance an effective business and/or IT portfolio and EPMO capability using emerging lean and agile techniques.

We help you leverage technology and smart sourcing to drive substantive and sustainable improvement in business performance

1. Challenges

2. Offerings4. Differentiators

3. Value Proposition

5. Success Stories

Uplift enterprise IT monitoring capabilities and build the Institutional Bank’s technology roadmaps.

Manage sourcing for applications development and maintenance services.

Source enterprise telecommunications services & management.

Define and manage the build for infrastructure and DR to support core systems replacement

Support in obtaining ISO9001 accreditation and implementing a continuous improvement framework.

Design and implement new operating model and supporting org structure. Assess integration program and rectify, and review & stabilise desktop support

• Industry Thought Leaders: We provide you with access to recognised industry thought-leaders. We operate with leading technology and business practices.

• Reliable delivery: Our team has a track-record of delivery. Our senior practitioners have an average of 20 years of experience. We know how to get things done.

• Innovation: our Transpire delivery framework brings the latest thinking and emerging practices and innovation into a pragmatic and iterative approach.

The pressure on organisations to continuously raise the bar on their performance is relentless. The need for the business and technology to operate as one is of paramount importance. Challenges include:

• Getting business strategy right and keeping it right;

• Understanding business performance and where you will get the most value from improvement;

• Managing a transparent, flexible and responsive project portfolio to deliver performance improvement efficiently and reliably;

• Defining and implementing the right structure and operating model;

• Identifying the right technology to support your business objectives;

• Ensuring that your are sourcing the right things at the right cost and that you have the most effective relationships with your suppliers; and,

• Identifying and managing risk and managing within your risk appetite.

We assist clients to achieve five outcomes, each critical to being a leading organisation:

• Clarify, test and improve strategy and to align organisation, and technology to meet strategic goals

• Make the right sourcing and investment choices; We help organisations to get more from their budget

• Manage execution to deliver value by continually measuring performance to check and correct value delivery

• Manage Risk and Value: We ensure value is realised through effective governance of technology.

Real business value is achieved by focussing on:

Governance

Execution

Market Perception

Strategy

Strategic Advisory Services


Project Services

Project ManagementServices includingActive Project Delivery

We provide a broad range of business and technical specialist project management staff across all tiers of Portfolio, Program, Project, Release, PMO, and admin. Active Project Delivery utilises a flexible & intuitive delivery framework that manages the key success factors of a project and in addition captures and implements learning and improvement opportunities.

Agile Project Management

We provide project managers highly skilled in the delivery of projects using Agile Project Management techniques. Our approach can be run independently or overlaid across traditional project methods to improve delivery timeframes, visibility, decision-making, business & team engagement, and overall efficiency while reducing overhead.

PMO as a Service

We can provide a fully self-contained PMO as a direct service, that combines a scalable team of people with a robust and pragmatic delivery framework. Our Shared Service is governed and managed using our flexible lean agile portfolio management framework.

Transpire PMF – Project Management Framework

Our project managers leverage our standard pragmatic and adaptable governance framework (which also incorporates our agile PM techniques), based on leading and emerging industry practices.

We reduce risk; achieve successful project outcomes; and improve customer satisfaction, and leave our clients more capable.

1. Challenges

2. Offerings 4. Differentiators

5. Success Stories

A study by the Standish Group in 2012 revealed that over 85% of projects did not achieve project goals. RXP have observed the following challenges consistently across our client base:

• Lack of tracking and visibility of agreed benefits;

• Difficulty sourcing and sustaining appropriately skilled professional project management resources;

• Bureaucratic / high overhead PM methods and processes that lack agility (flexibility and velocity on a stable platform) and the inability to respond quickly to changing business requirements;

• Poor stakeholder relationship management;

• Poor visibility / transparency of the real project status; and

• Lack of practical risk management.

Managed the implementation of an enterprise service desk uplift and monitoring in partnership with CA technologies.

Delivered project services in a major uplift of front and back end CRM legacy systems.

Provided ongoing project and release management services across a business critical portfolio.

Implemented and managed delivery command centre across a business critical program of work.

Managed the end to end technical delivery of a core business system implementation

By allocating the right consultants to the right projects and supporting them throughout, with the appropriate frameworks and assets, RXP have demonstrated significant success in improving delivery outcomes and customer satisfaction. This is achieved through:

• Introducing agility (flexibility and velocity on a stable platform) to your project delivery via the introduction of agile project methods.

• Providing a high performance scalable and cost effective project management resource base

• Improving delivery timeframes, visibility, decision making, and overall engagement and collaboration.

• Establishing project delivery frameworks that are scalable and adaptable to your portfolio, and will drive continuous strategic and tactical improvements.

• Right Team at the Right Time: Average consultanthas over 10 years of project management experience; our practice has collectively hundreds of person years of experience. People provided when you need them.

• Proven Methods: We provide a pragmatic, robust and repeatable delivery framework with supporting assets enabling our consultants to focus on project outcomes and delivering value.

• Clever thinking is inherent in our delivery approach: our Transpire delivery framework is aligned to leading and emerging industry standards such as lean and agile.

Our methods ensure that we progress down the most optimal route with the right preparation.

Success rate of projects delivered using agile techniques

Up to

300%

AGILITY = flexibility + velocity on a stable platform



Business Intelligence & Information Management

Data Governance

Sets appropriate structure and accountability for information assets. Our approach engages business, organisational, architectural and technical aspects of information management.

Master Data Management

Aligns and manages critical data domains across the enterprise. Optimise transactional operations, data integration, data quality, business intelligence and insights.

Data Warehousing

Delivers a single version of the truth engineered to enable the business with timely, trusted information. Integrate, store and make data from across the enterprise available to the right people at the right time.

Business Intelligence & Analytics

Delivers business dashboards, scorecards, reporting and analytics. Utilises modern tools and capabilities to deliver effective business insights and reporting from operational to strategic management.

Data Migration & Management

Enables business transformation by ensuring your data assets move with your business and systems. Manage, move, transform and certify data from legacy to target platforms.

Effects of improving data management

Up to

49%Productivity

increase

Up to

14.4%Increase in Sales

per employee

We improve business performance through the timely delivery of trusted information.

1. Challenges



5. Success Stories

Established and operating the Information Management Centre of Excellence for HR data.

Strategy development, business case and implementation of Master Data Management solution to optimise spare parts management across Toyota

Architect, plan and build data warehouse and business intelligence solution across online content for internal and client facing reporting and analytics.

Information Management Audit and Strategy, established and developed the BI CC, metadata services and business glossary.

We deliver information management and business intelligence solutions that add value to your business, we work with our clients to identify and focus effort on the shortest time to high value outcomes while implementing strategic solutions.

Our BI and IM solutions enable our clients to:

• Manage and trust their data: Establish business ownership, knowledge and trust in data assets. Ensure regulatory and corporate compliance.

• Strategically use their information: Establish data and information strategy to support your business objectives, execute on a roadmap of value adding activity.

• Deliver better services: Deliver a better customer experience, manage your products, customers and operations, optimise processes and develop stronger business insights.

• Improve efficiency and reduce cost: Improve the quality and lower costs to perform operational transactions, integrate data across business systems and deliver better reporting and analytics

• Make better operational and strategic decisions: Improve the quality, availability and capability of business reporting and analytics.

• Right Team: Our consultants are trained and certified IM and BI professionals.

• Lean and Agile Focus: We deliver value on critical data domains in your business, our goal is to apply lean principles and practices to deliver quickest time to value and maximum bottom line benefit.

• Proven Methods: We provide a robust and repeatable methodology with supporting assets across key Information Management disciplines

• Strong Partnership: We partner with thought leaders, product leaders and our clients, to deliver successful outcomes

*Source: Measuring the Business Impacts of Effective Data – study by the University of Texas at Austin of 150 Fortune 1000 firms

Organisations are drowning in a sea of data, this is only going to continue to grow – data and information management capabilities are an ongoing business need and expectation.Business Intelligence and Management projects have historically been too big, costly and slow to deliver – RXP focus on lean/agile solution delivery with continuous drops of business value

Business challenges with data include:• Business management and trust in information – risk exposure and

business understanding of information requirements and assets… financial governance combined with data governance…

• Effective definition, integration and sharing of critical data assets –> value of master data

• Bringing data together so the business can understand performance across specialised functional systems and into the business process and value chain

• Allowing the business to effectively engage with their data, automate repetitive tasks and standard reporting, have business analysts spend 90% of their time analysing information instead of sourcing and assembling it

• Fast moving business lifecycles including merging & separating systems, systems replacement, business transformation –> the definition, stewardship, transformation and delivery of data to new platforms.


ITSM and BSM Architecture and Design

Architecture and design of integrated IT and Business Service Management solutions.

ESM Tool Transformatio

n

Implementation of modern SaaS Service Management toolsets and upgrading legacy toolsets with modern ‘front-end’ self service catalogues and portals

Business and IT Process

Improvement

Use of the “best of the best” elements of industry standard frameworks (ITIL, COBiT and CMM) to baseline and stepwise improve all service management processes

Process and Service

Automation

Using various process orchestration and automation tools we deliver “whole of service” scale economies, improve reliability and reduce the error rates of business & IT processes

Enterprise Monitoring

and Reporting

Our long heritage in monitoring includes Infrastructure, Application, End user experience and specific offerings like RF monitoring ensure the availability, performance and assurance of critical business services

Communication and Alert Management

We reduce MTTR of incidents and approvals by introducing technology to rapidly connect the right people, with the right information and give them the ability to take action instantly

Workflow and Forms Tool

Consolidation

Using modern SaaS platforms we can create any form based workflow applications in order to consolidate multiple redundant systems onto one underlying platform to create a single, global, standardised system.

We help you get control of IT and utilise Service Management to gain competitive advantage

2. Offerings and Capabilities4. Differentiators

5. Success Stories

Uplift of enterprise IT monitoring capabilities using CA technologies

Whole of enterprise monitoring review and strategy, development of service roadmap and NOC design and dashboarding

Designed and deployed an open source RF monitoring solution for ~3100 stores in 3 months

Designed and deployed a whole of business transformation program using ServiceNow as the core integrated toolset.

Rapid implementation of ServiceNow to support incident, problem, change and CMDB processes

Implementation of ServiceNow to support core ITIL processes and additional business processes

• Integrated solution approach we ensure that our solutions encompass the end to end view; people, process and tools in the context of business goals

• We understand the steps required to go from chaos to control in IT and elevate IT to empower the business

• SaaS offerings: we can provide the benefits of integrated SaaS based monitoring and Service Management solutions

• A “base product, plus options” approach to solution delivery means that you can select your service depth and breadth, and change this as your requirements change

• Delivery track record: In this business, you’re only as good as your last job – and our last job has always been delivered

• We use our technology platforms to consolidate and improve workflow activities and reduce application sprawl

Businesses currently face significant challenges with IT Service Delivery:

• Service Management systems are often ineffective, inefficient or cost too much

• Most Service Management projects are implemented in isolation from the broader goals of Business and IT

• Poor visibility and control of IT infrastructure, processes and people limits the ability to adequately deliver IT services at agreed levels of quality and availability

• IT can’t meet demand from the business with its current technology, processes and people

• Businesses face fierce competition from other businesses who are sophisticated at using IT for competitive advantage

• Companies have too many point solutions for workflow and service automation resulting in immense inefficiency and unnecessary spend

• It still takes too long to get the right people at the right time involved in resolving disruptions to service availability and degradation in performance

• We help businesses get control of the basics of IT delivery and support to lower cost and improve bottom line performance

• We align IT service delivery with the business so that service technologies can be used for creating competitive advantage and driving innovation

• We focus on deliverable measureable benefits to your business in short, focused cycles

• We go beyond pure technology to address capability gaps in people, processes and performance measurement

• We have established a proven implementation approach based on our proprietary transpire methodology

• Over 250 collective years experience in IT service improvement and executive line management experience

Lower IT service delivery and support

costs leading to higher EBIT

Improved service levels leading to higher customer

satisfaction

Improved competitive

advantage through Service Management

innovation

Proven & tested approach leading to

measureable benefits

1. Challenges 3. Value Proposition

Enterprise Service Management

Enterprise Service Management


Integration

Integration Governance

Focus on establishing, maintaining and improving solution quality and timeliness of delivery.

Integration Architecture

Connecting strategic business requirements with the technical capability of the integration platform.

Analysis and Design

Understanding the role of individual business systems and interfaces and understanding the need for support and maintenance with these important business systems.

Integration Development and Testing

High quality development services leveraging best practice methodology and highly-trained, certified, expert people to deliver.

Integration Application Support

Maintain the operation of the the integration platform through proactive monitoring, responsive support and platform management.

Integration Platform Training

Leveraging our expertise and partnerships to deliver our knowledge and confidence in integration into improving the quality of your people.

Realise the value of your

integration platform through:

Expand Business Capability

Increased Re-use

Improved Quality

Increased Flexibility

We integrate your systems into a more capable, stable, cost effective and flexible platform.

1. Challenges



5. Success Stories

Integration presents a unique set of challenges. From Old-school style system connectivity that leaves business exposed to the real need to upgrade or improve their business systems, to leveraging existing systems to provide a more dynamic, engaging product to customers on an individual service based approach.

Challenges in particular include:

• Real-time system integration

• Increasing need to understand key metrics of system interaction

• Unlocking point-to-point “developed” solutions that may mean the same business message is implemented multiple times.

• Supportability, maintainability and extensibility of inflexible, costly and poorly designed system integration solutions.

Delivery of Integration Projects across multiple streams of work. Governance and Integration Competency uplift.

Design, Development and Testing delivery into a transformative payments processing engine.

Working within the Toll Integration team to provide BAU delivery across 40+ business units.

Multiple year, multiple stream delivery to transform Jemena’s business with the introduction of Smart Metering requiring a high-volume, highly complex design and implementation.

Personal Loan origination and Core banking transformation team augmentation.

Capability uplift and upgrade of core integration systems, including EDI transaction processing.

We assist businesses seeking to expand the system support of their business through connectivity between systems and processes to drive out value to their customers in the following ways:

• Understand the relationship between a business’ data and the logic needed to process it effectively, quickly and accurately to meet increasing technology and quality demands.

• Appropriately control and seek to uplift quality delivery aspects within a business and potentially within a delivery team.

• Deliver high-quality integration solutions that focus on potential re-use opportunities as well as leveraging frameworks and approaches.

• Increase the flexibility of the integration components by architecting and designing solutions that allow for a flexible deployment and support & maintenance model.

The above technology approach allows business to:

• Leverage and drive value from the investment in Integration Technical Platforms.

• Expand reach of the capability of the business by exposing business processes through multiple customer channels.

• Rapidly respond to business change and new opportunities

• Right Team: Average consultanthas over 7 years integration experience in a team with hundreds of combined person years of experience

• Strong Partnerships: Leveraging strong partnerships in the integration space with vendors, including delivery management, quality assurance and governance of delivery onto their platforms.

• Integration Thought Leadership: We have a proven history in delivering high-quality long-term integration projects for our clients. We are called upon to provide best-of-breed approaches on B2B and ESB solutions.

• Full Lifecycle management: We manage the full cycle of integration development from analysis to support to ensure the long term viability of the integration platform.


Infrastructure & Cloud Services

Cloud Design, Hosting & Support

Providing fully managed hosting solutions on all the leading cloud service providers such as Amazon (AWS), Rackspace, Salesforce and Microsoft (Azure).

Application Readiness

Review current state environments to identify areas of concern, and how cloud services and/or application development could be of benefit

Performance Testing

Providing IT Performance Strategy, Testing and Tuning that can quickly identify and remediate both infrastructure and application performance bottlenecks.

InfrastructureConsulting

Supply industry leading consultants to assist with all aspects of infrastructure

On-demand OPEX models for

infrastructure

Deploy infrastructure in regions across the globe to

mitigate end user latency

Provide true end-to-end service offering across application and infrastructure

We help select and deliver leading edge cloud solutions that increase revenue, reduce costs and increase your customer satisfaction.

1. Challenges



5. Success Stories

With the proliferation of public cloud solutions, clients are struggling to keep pace with today’s technology offerings.


• Many organisations view cloud as a means to transform their business and deliver cost benefits, however have valid concerns about security and vendor lock-in;

• How an organisation should be structured to best support services operating in a public cloud environment;

• What cloud service(s) is most appropriate for a business requirement;

• Organisational IT skills are not experienced with the latest cloud technologies, thus apprehensive about their adoption; and

• Adoption of new technologies during uncertain economic conditions.

Major server consolidation / virtualisation project, providing savings of up to $5 million and establishing an integrated IT culture.

Full outsource of desktop and application hosting for local and off-shore operations. Office 365 migration and support, including SharePoint intranet development.

Provided full hosting and DR solution for the “Cooltrax” logistics management application platform using RXP client cloud offering

Organisations that can leverage cloud solutions will benefit from pay-for-use models that eliminate CAPEX expenditure, and technology refresh cycles.

In particular:

• Reduction in CAPEX with the use of on-demand computing solutions;

• Improved user application response times, additional system capacities and predictable systems behaviour under peak loads.

• Unleash innovation with access to on-demand IT services, free up capital and resources to invest in value creation activities.

• Easily configure robust high availability and disaster recovery solutions by leveraging global cloud regions;

• Provide unlimited compute and storage capacity. Scale up or down on demand;

• Support client infrastructure from start to finish;

• Reduce data centre footprint.

• Right Team: Consultants have over 15 years of enterprise experience, and vendor certified in multiple technologies

• History of Delivery: In this business, you’re only as good as your last job – and our last job is always delivered.

• Leading Vendor Partnerships: We partner with the leading technology vendors to ensure our solutions align to best practice, and take into consideration the latest vendor offerings.

• Relationships: RXP pride ourselves on maintaining long term relationships with our vendors and clients to ensure the necessary support is always available to meet our clients’ ongoing requirements.


Web & Mobile Development

Application Strategy Consulting

We help to define your mobile strategy by understanding business objectives, conducting a competitive analysis and user research to ensure your solution is best suited for your target audience

Mobile Development & Integration

Working with all major mobile platforms such as iPhone, iPad, Android, and Windows. We offer turnkey development services, from idea generation, UX & creative design, development, and testing to deployment.

Wire-framing / UI Design

Our skilled team of product strategists and UI / UX specialists work with you to brainstorm ideas and create a visually appealing UI and UX for your application

Salesforce Development

We guide organisations through their Salesforce adoption, offering custom application development to tailor the environment to be suit the client need.

Application & Portal Development

Provide local on off-shore application development services for Java and .Net, including Websphere, JBOSS and Liferay Portal development.

We deliver leading edge mobile and application solutions allow you to connect with your customers 24 hours a day.

1. Challenges



5. Success Stories

As mobile devices become a mainstream delivery channel, clients are wanting to transform their existing applications to become mobile compatible. The RXP Application Development practice can assist clients in transformation existing applications to be mobile aware with the use of the latest vendor technologies.


• What mobile development technology should an organisation adopt with the proliferation of Android, iOS and Windows mobile devices;

• Can development environments be hosted effectively in the cloud;

• How does UX/UI design differ from traditional web based development;

• Costs associated with supporting a mobile channel

Provide on-going Java/J2EE/JSF development resources to support various internal programs.

Assisted AMP to make a new iPad app available to its advisers in order to increase efficiency, enhance customer engagement, leverage technology and gain a competitive advantage.

Large scale Salesforce cloud CRM solution across multiple diverse divisions, knowledge capture for 6000 capital projects, and support for mobile users in multiple locations.

Designed and developed “Cooltrax” logistics application to track and manageg over 30,000 assets.

From initial concept and requirements analysis to the architectural design, development, testing and implementation stages of your applications, our design development team has led and managed the development process in complex, highly transactional solutions

Cost effective application developments will allow organisations to quickly leverage the benefits of mobility, and exploit the proliferation of mobile device technology.

In particular:

• Broad exposure of organisational services with the use of mobile solutions;

• Modernise application portfolio with the latest user experience (UX) and user interface (UI) designs applied to legacy systems; and

• Support application programmes from start to finish.

• We are able to deliver “turn key” application solutions or alternatively work with your development team to ensure successful delivery.

• We have extensive J2EE experience and conform to industry best practices for J2EE & Application Platform Servers like IBM WebSphere and JBoss.

• We have consultants who are certified in database, systems, development and architecture of Microsoft products. We have delivered many medium to large projects using Microsoft .NET framework and Windows platform.

• We have developed and integrated multiple mobile applications based on the IOS and Android platforms to deliver user friendly business solutions for tablet and mobile phone devices.

• We have extensive knowledge and experience in the major universal Web 2.0 standard technologies such as HTML 5, XHTML and XML.

We Know Mobile

We are a leading developer of

enterprise-ready applications on:

iOSAndroidWindows


Change and Communications

Change Leadership

A key to successful adoption of large scale transformation is ensuring the leaders in your organisation are invested in leading the change. To ensure they are well equipped we offer:• Personalised change coaching for sponsors, executives and leaders• Group coaching sessions • Capability uplift programs for leading change

Organisational Readiness

We adopt the following validated organisation readiness tools:• Organisational Culture Assessment Instrument (OCAI) - a

diagnostic tool for organisational culture, developed by professors Quinn & Cameron, based on the Competing Values Framework - a validated instrument used by over 10,000 companies worldwide;

• Ready Willing Able (RWA) - a transformation readiness diagnostic to validate the propensity of individuals/teams to change, and identify key areas of influence/advocacy that will impact the proposed transformation.

Stakeholder and Comms Management

We adopt the following best of class reference frameworks:• Prosci ADKAR Change implementation approach to ensure

measurable take up of structural change and sustainable behavioural change.

• Bryson framework focusing on Power, Interest, Influence, Direction, and Common Good. A method used to consolidate a view of the interests and perceptions of stakeholders.

• Mumford Learning Style Analysis framework (to determine stakeholder learning styles in order to plan & validate the communication techniques).

Change & Comms as a Service

We can provide a fully self-contained Change & Comms program as a direct service, that combines a scalable team of resources with a robust and pragmatic delivery framework. Our Shared Service is governed and managed using our flexible lean agile portfolio management framework.

Transpire Change & Comms Framework

Our change and communications team leverage our Transpire Change & Comms Methodology that combines best practiceand pragmatism to provide a series of processes that can be applied individually or holistically.

Blah Blah

We work with your people to ensure they are engaged, informed and ready to adopt change initiatives and optimise ROI.

1. Challenges



5. Success Stories

Managing and leading change effectively is a critical element of projects meeting their defined objectives. Benchmarking studies show a direct correlation between effective change management and project success (Prosci, 2013).

Challenges include:• Ensuring there is a clear vision for the change program;

• All impacted stakeholders understand why the change is needed;

• Executive stakeholders understand their role in leading change;

• Building awareness and desire for the change;

• Managing resistance from key stakeholders;

• Building momentum for the change;

• Managing change in an agile delivery environment;

• Presenting information in the way that people understand it;

• Allowing time for the change to be embedded and becoming part of the company culture.

Deployment of lean agile portfolio processes, including stakeholder analysis, change and comms planning and multi-faceted communications execution.

Adopted the Prosci framework to manage a change program to enable the deploy of a customer centric retail banking strategy impacting 18,000 staffin 650 locations.

As part of an RXP led whole of IT transformation program, undertook an organisational readiness and change management strategy.

ISO9001 aligned process deployment and change/comms program to over 250 IT staff.

Undertook complex stakeholder analysis to underpin a strategic business planning exercise.

Engaging RXP for your change and communication needs will result in a greater success rate for change initiatives,:

• Increased capability to lead change as we focus on ensuring your people can lead and execute change;

• Greater ROI through more motivated staff and quicker adoption of change;

• Reduced Risk by effectively managing pockets of resistance and stakeholder expectations;

• Aligning values and practice by ensuring change is managed in line with your commitment to your people;

• Greater Insight of your organisation and what makes it tick;

• More responsiveness as we help build a culture that is conducive to change.

• Solid experience in large scale change and communications programs across Brisbane, Sydney, Australia and Asia Pacific.

• Ability to add value through our commitment to bring ‘more than great people’. We focus on sharing and building our combined change and communications IP, methods and practices in an agile environment.

• Extensive experience in shared services and centre of excellence establishment and operation.

• Using leading edge technologies (gamification, low cost video, interactive infographics) to ensure your message is heard and understood.

• Clever thinking is inherent in our delivery approach as we bring together leading and emerging techniques and pragmatism, ensuring that we progress down the most optimal route with the right preparation.


Business Process Optimisation

Business Process & Workflow Management

We automate and streamline your document and human-centric business processes and monitor, analyse and tune your workflows.

eForms & Smartforms

Interactive form design & automated data capture in any format including hard copy, web, email and PDF.

Compliance / Security

Rapidly respond to, adapt and comply with regulatory requirements, protect your intellectual property & manage document usage with encryption, digital signatures and access control.

Back-end Integration

Integration with all your back-end infrastructure including internal processes, platforms, ERP, ECM, CRM, BMP, other underlying databases and legacy enterprise applications with out-of-box services including, LDAP, web services, SQL queries, SMTP, POP3, IMAP, JMS, FTP etc…

Content Services

We can transform your document-intensive processes into dynamic interactions; and quickly and easily store, manage, search and collaborate on content.

Imaging & Print Management

We provide cost-effective, environmentally-friendly solutions to capture, integrate and deliver information securely; utilising existing devices and infrastructure.

Blah Blah

We streamline operations and increase customer engagement and reach through a superior experience.

1. Challenges



5. Success Stories

In tough economic times, improved customer acquisition and retention processes are vital for success.

Organising are facing significant challenges to survive and grow: • Competitive marketplace has demanded greater innovation when

signing up customers online

• Driving cost reduction and eliminating manual processes.

• Delivering information across channels in a secure environment

• Complexity associated with integrating back end systems, database and applications

• Increase demand for environmentally responsible solutions (in Australia only 11% of paper is recycled) while sustaining business value.

Engaged by the Department of Community Services to develop online forms and workflow for the placement of Out of Home Care Program

Developed DocumentExpress, an internet based application that enabled exporters to prepared trade documents, including electronic lodgement to the Australian Customs Service.

Engaged by VCAT to develop an online workflow for a range of previously manual forms.

We help you reduce costs by integrating your documents, people and processes – the result is:

• Improved customer acquisition: online documents are easy to use – intuitive and customised – eliminating time-consuming and error prone, paper-based processes and improving response and cycle times;

• Improved customer retention and service with personalised, automated customer interaction processes and automated collection and processing of information;

• Reduced paperwork with your paper-based processes now automated and online you can realise significant cost savings by eliminating printing, distribution and paper-based storage costs;

• Improved efficiency and accuracy through automation of internal workflows; data capture and loading; and interaction/integration with existing core business applications and infrastructure;

• Improved security with digital signatures, document encryption and access control; and

• The capacity to respond, adapt and comply with ever-changing regulations.

• Integrated End to End Solutions that work with everything: Empowers organisations to increase their reach and communication with customers, constituents, partners and employees to reach everyone across platforms, desktops and devices..

• Deep experience: With over 300+ clients across Asia Pacific who have used our services, our reputation speaks for itself.

• Clever thinking is inherent in our delivery approach: our Transpire delivery framework, based on over 25 years of experience across 300+ customers means less complexity and optimum implementation.

Design & Implementation of Technology enablers driving

real outcomes in meeting Business First Principles of:

Increased Revenues

Reduced Operational Costs

Enhanced Customer Experiences

All the while building toward Brand Integrity and Brand

Awareness


Date post:	06-Jan-2016
Category:	Documents
Upload:	jonco
View:	28 times
Download:	0 times

Company Overview

Documents