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Competency Based Curriculum for NVEQF Level 1, Sector: Information Technology/Information Technology Enabled Services

National Vocational Education Qualification Programme

NVEQ Level 1

IT Service Desk Attendant

Sector: Information Technology/ Information TechnologyEnabled Services (IT/IteS)

PSS Central Institute of Vocational Education, Bhopal (a constituent unit of NCERT, an autonomous organization under Ministry

of Human Resource Development, Government of India)

© All rights reserved. All copyright of this competency based curriculum is solely and exclusively owned by PSSCIVE. Page 1 of 29


Contents

Sn Contents Page1 Introduction 22 About the sector 33 Objectives of the course 44 Course structure 55 Classroom activities 56 Practical activities 57 On-the-job training 58 Certification 69 Competency Based Units 7IT101 Functional English (Basic) 7IT102 Fundamentals of Computer 9IT103 Mastering Typing 13IT104 Word Processing (Basic) 14IT105 Spreadsheet (Basic) 17IT106 Digital Presentation (Basic) 20IT107 Email Messaging (Basic) 2310 Assessment guide 2611 List of tools, equipment and materials 2712 Teacher's qualifications 2813 List of contributors 29

Introduction

The National Vocational Education Qualification Framework

(NVEQF) developed by the Ministry of Human Resource

Development (MHRD), Government of India is a descriptive

framework that provides a common reference for linking various

qualifications. It is used for setting common principles and

guidelines for a nationally recognized qualification system covering

Schools, Vocational Education and Training Institutions, Technical

Education Institutions, and Universities/Colleges.

The NVEQF organizes qualifications according to a series of levels

of knowledge and skills. These levels are defined in terms of

learning outcomes i.e., the competencies (knowledge, skills and

attitude) which the learners must possess regardless of whether

they were acquired through formal, non-formal or informal

education and training system. Qualifications are made up of

occupational standards for specific areas of learning units or unit of

competency. Units of competency are the specification of knowledge

and skill and the application of that knowledge and skill to the

standard of performance expected in the workplace. The Unit of

competency or National Occupation Standards comprising generic

and technical competencies an employee should possess are laid

down by the Sector Skill Council of the respective economic or social

sector.

Competency is defined in terms of what a person is required to do

(performance), under what conditions it is done (conditions) and



how well it is to be done (standards). It can be broadly categorized

into foundational , practical and reflexive competencies. Generic

competencies are considered essential for a person to participate

effectively in the workforce, whereas technical competencies are an

individual©s knowledge and expertise in the specific group task and

its processes and its rules and regulations. An executive order

F.No.1-4/2011-VE dated 3 Sept., 2012 on the various aspects of

NVEQF has been issued by the MHRD. For more details on the

NVEQF, please visit the website of MHRD at www: mhrd.gov.in.

The term ª curriculumº (plural: curricula or curriculums) is

derived from the Latin word for ª race course”, referring to the

course of deeds and experiences through which children grow to

become mature adults. A competency based curriculum describes

what learners must ªknowº and ªbe able to doº by the end of a

program or study. It identifies the competencies and

sub-competencies each learner is expected to master. It states

clearly the criteria and conditions by which performance will be

assessed. It also defines the learning activities that will lead to the

learner to mastery of the targeted learning outcome. The

competency based curriculum is broken down into coherent

parts known as Units . Each unit is further broken down into

knowledge and skills on the basis of which evidence is to be

provided by the learner and the evaluation is to be done by the

teacher or trainer.

About the Sector

Information Technology (IT) and Information Technology-enabled

Services (ITeS) are one of the most significant growth catalysts for

the Indian economy. IT industry has not only influenced the

employment prospects of the people but also affected the social lives

of the people through networking and social websites . The major

segments of the Industry are IT Services, Business Process

Outsourcing (BPO), engineering services, research and development

and products. IT Products being manufactured in India include

personal computers, servers, workstations, supercomputers, data

processing equipment, printers, digitizers, networking products, etc.

Much of the IT related activities are centred on services in Banking,

Financial Services, and Insurance (BFSI), Telecommunication,

Manufacturing, and Retail.

Indian IT Industry has been contributing substantially to India©s

GDP, exports and employment. The sector is responsible for

enabling employment to an additional 8.9 million people in various

associated sectors ± catering, security, transportation,

housekeeping, etc ± many of whom belong to rural areas/small

towns in India. It has grown tremendously over the last 15 years.

The industry had about 1,50,000 employees in 1993, and around

5,00,000 employees in 1999 but today, the industry employs around

2.2 million employees. The IT/ITES exports have grown to a

staggering US$ 46.3 billion in 2008-09, the IT sector currently

employing 2.2 million professionals directly and another 8 million

people indirectly accounts for over 5% of GDP, a majority of the



Fortune 500 and Global 2000 corporations are sourcing IT/ITES

from India and it is the premier destination for the global sourcing

of IT/ITES accounting for 55% of the global market in offshore IT

services and garnering 35% of the ITES/BPO market.

It is expected that with the launch of the ultra low-cost Aakaash

tablets exclusively for students, use of information technology will

increase. Internet has made revolutionary changes with

possibilities of e-filing Income Tax returns or applying for passports

online or railway e-ticketing. With an internet user-base of over 125

million, which is likely to grow to about half-a-billion over the next

few years, and an established mobile base of 950 million, coupled

with a large and talented pool of human resources, India will be a

key player in the cyber-world.

Objectives of the Course

Upon completion of this course, you will be able to:

• Frame standard sentences in English for introducing

yourself, greeting others, exp ressing about your family,

telling time, asking questions, describing weather,

expressing likes and dislikes, inviting people, etc. • Describe the role and functions of various parts of computers.• Demonstrate the use of various hardware and software i n

basic operations, such as creating and managing files and

folder, changing display, and mouse properties, using

Internet and world wide web, using digital media devices,

etc. • Demonstrate the knowledge of preventing harm from natural

and human threats . • Demonstrate the ability to perform touch typing. • Demonstrate the use of word processor in creating, editing,

formatting and printing a document. • Demonstrate the use of spreadsheet program in creating

spreadsheet, entering and editing data, ent ering formulae for

calculations, formatting cells, preparing stock register,

inserting currency symbol, checking and correcting spelling

errors, applying borders and different styles, and printing

worksheets. • Demonstrate the use of digital presentatio n software in

creating, editing, formatting and printing slides and making

presentations. • Demonstrate the knowledge of opening and operating an

email account for reading, composing, editing, sending,

forwarding and managing email messages.



Competency Based Curriculum

Sector: Information Technology/Information TechnologyEnabled Services

Course Structure: This course (vocational qualification package) is a planned sequence of instructions consisting of the following 07 modules, called as Units.

Sn Unit Code

Unit Title Learning Hours

Pre-requisite

1 IT101 Functional English (Basic) 20

2 IT102 Fundamentals of Computer 10

3 IT103 Mastering Typing 15

4 IT104 Word Processor (Basic) 20

5 IT105 Spreadsheet (Basic) 25

6 IT106 Digital Presentation (Basic) 15

7 IT107 Email Messaging (Basic) 10

115

Successful completion of 115 hours of theory sessions and 85 hrs ofpractical activities and on-the-job learning is to be done for fullqualification.

Classroom Activities: Classroom activities are an integral part of

this programme and interactive lecture sessions, followed by

discussions should be conducted by trained teachers. Teachers

should make effective use of a variety of instructional aids, such as

Videos, Colour Slides, Charts, Diagrams, Models, Exhibits,

Handouts, Recorded Compact Discs, etc. to transmit knowledge in

projective and interactive mode.

Practical Activities: Activities that provide practical experiencethrough case based problems, role play, games, etc. and practicalexercises using props, tools and equipment should be regularlyorganized off-the-job and on-the-job. Equipment and suppliesshould be provided to enhance hands-on experiences to students inthe chosen occupation. Trained personnel should teach specializedtechniques such as dismantling and assembling of computer parts,servicing of computers, operating software programming, etc.

On-the-Job Training: On-the-job training (OJT) occurs whenever

more experienced employee or supervisor teaches less experienced

person on how to do one or more tasks of a job. The training utilizes

actual equipment and materials. OJT should be undertaken in a

structured manner with a training plan under the supervision of an

experienced trainer or supervisor. A training plan that reflects

tasks to be performed and competencies to be imparted should be

prepared and signed by the student, teacher, and supervisor at the

workplace for training of the students in the organization/industry.

The trainer should break down all the steps of the job and train the

students as per the training plan. In a structured OJT, the

following steps should be followed:



Step 1: The Instructor or the trainer tell, show, demonstrate, and

explain. The trainer gives an overview of the task while explaining

the constructional details and use of the tools, equipment,

materials, etc. in performing the tasks.

Step 2: The Instructor or the trainer demonstrates each step in

detail, actually doing the steps of the task and explaining each step,

one at a time, while the trainee watches. The steps may not

necessarily be demonstrated in the sequence of actual operation, as

sometimes it is better that simple tasks are demonstrated first to

build confidence. Showing finished products at each appropriate

step will help the leaner understand what is required as outcome.

While demonstrating, the trainer explains why each step is done in

the way it is done.

Step 3: It involves direct trainee participation. The trainer

monitors the progress on a checklist of competencies and offers

feedback and pointers where and when needed.

Step 4: The trainee practices with clearly defined targets for

performance standards.

Certification: Upon successful completion of this course, the State

Education Board and the IT-ITeS Sector Skill Council will provide a

certificate to the student verifying the competencies acquired by the

student. For more details about SSC visit the website of NASSCOM

at http://www.nasscom.in/itites-sector-skill-council



Unit Code Unit Title Duration Location Teaching and Training Method

IT101 Functional English (Basic) 20 Hours Classroom and Computer Lab Interactive Lecture & Practical Activity

Sn Learning Outcomes Knowledge Evaluation Performance Evaluation Interactive Lecture Practical Activity

1 Introduce self Explain the importance of introducing oneself in different occasions/ situations

Introduce self to others using appropriate sentences and body language

Introducing oneself Role play on introducing oneself

2 Greet others Describe the importance and ways of greeting people

Greet friends by appropriate words and body languageGreet strangers using standard sentences

Greeting others Role play on greeting friends, acquaintances, strangers

3 Make sentences to express about one©s family

Describe the importance of family and relations

Make simple sentences for telling about one's family

Talking about one's family Role play on talking about family

4 Make sentences to tell the time

Describe the importance of punctuality

Make sentences to tell the time

Telling the Time Role play on telling the time

5 Frame questions properly State the words that are generally used for framing questions

Frame correct questions appropriate to the situation and need

Framing questions

Role play on asking questions

6 Describe people, things andplaces

State the adjectives that are generally used for describing people, things and places

Frame sentences for describing people, things and places

Describing people, things, and places

Role play on describing people, things, and places

7 Describe weather State the adjectives generally used for describing weather

Frame sentences for describing weather

Describing weather Role play on describing weather

8 Frame complete sentences Identify subject and verb ina sentence

Frame complete sentences Framing complete sentences

Role play on framing sentences




9 Make sentences for expressing the likes and dislikes,

Describe the meaning of words used for expressing likes and dislikes

Frame correct sentences to express feelings about the likes and dislikes.

Describing likes and dislikes

Group discussion on likes and dislikes

10 Make sentences for expressing strengths and weaknesses

State the words generally used for expressing strengths and weaknesses

Frame correct sentences to express strengths and weaknesses

Describing strengths and weaknesses

Role play on describing strengths and weaknesses

11 Make sentences to express about aspirations

State the words generally used for expressing aspirations

Frame correct sentences to express strengths and weaknesses

Describing about aspirations and preferences

Group discussion and preparation of report on aspirations & preferences

12 Tell about the importance of values

Describe the importance of values in one's life

Frame correct sentences for expressing about values

Importance of values Group discussion on importance of values in life

13 Make sentences to use quantifiers

Describe the difference between countable and uncountable nouns

Frame sentences for making use of countable and uncountable nouns

Quantifiers Role play on the use of countable and uncountablenouns

14 Frame sentences for inviting people

Describe the difference in conversations for inviting people on various occasions

Frame sentences for inviting people on differentoccasions

Inviting people Role play on inviting people for different functions and ceremonies

15 Frame sentences for conversing with people when shopping necessities

State the words that are generally used when shopping for necessities

Frame sentences that are generally used when shopping for necessities

Sentences used when shopping for necessities

Role play on shopping for necessities

16 Frame sentences for askingthe price

State the words generally used when asking for the price of the product

Frame sentences generally used when asking for the price of products

Sentences used when asking the price of products

Role play on asking price

17 Frame sentences for negotiation

State the words generally used when negotiating

Frame sentences generally used for negotiations

Sentences used in negotiations

Role play on negotiation

18 Differentiate between homonyms and homophones

Describe the meaning of homonyms and homophones

Frame sentences using homonym and homophone words

Homonyms and homophones

Group discussion on homonyms and homophones




IT 102 Fundamentals of Computer 15 Hours Classroom and Computer Lab Interactive Lecture and Practical Activity


1 Describe the role of computers in different fields

Describe the role and importance of computers inbank, medical, business, science, education, media, travel and ticketing, weather prediction, sports, arts and entertainment, social media, mobile computing, research, publishing, etc.

Identify the various components of a computer system.Enlist the various types of computer and their configurationEnlist the various types of software and their uses.

Introduction to computer Group discussion on properties of hardware andsoftware

2 Describe the use of various parts of computer

Describe the use of mouse and keyboardDescribe the functions of Central Processing Unit (CPU) Differentiate between Random Access Memory(RAM) and Read Only Memory(ROM)

Identify the various parts of computerConnect the cables to the Central Processing UnitDemonstrate the use of mouse

Parts of computer

Identify the various parts of computers

3 Describe the functioning of computer system

Enlist various input/ output devicesDescribe the functions of different units in a computer system

Identify various ports in a CPUDraw a basic diagram of computer system and label

Functions of a computer system

Prepare a block diagram of a computer system and label it




4 Classify different types of computers and the role of memory

Describe the various terms generally used in selecting and classifying computers.Describe the factors affecting performance of computersDescribe the different types of programsDifferentiate between email and chat services

Identify the various types of computers

Types of computer Identification of different types of computers and discussion on the properties and configuration of computers

5 Describe the various keys of keyboard and use of mouse

Describe the procedure for starting and shutting downa computer Describe the use of various function and special keysDescribe the use of left andright buttons and the scrollwheel of a mouse

Demonstrate the procedureof starting and shutting down a computerDemonstrate the use of mouse

Use of computer

Practice session on using mouse for various basic operations

6 Describe the features and functions of operating system

Describe the functions of operating system Describe the menu, icons and task bar on the desktopDescribe how to create and manage files and folders

Identify the key components of a desktop- task bar, icons, menu, etc. Create, rename and delete files and folders

Features and functions of operating system

Identify the different elements of desktop. Practice the following: Create, rename and delete files and folders, Change date and time, Change display properties, window properties, mouse & keyboard properties

7 Describe the various operations performed on files and folders

Describe the utility of files and folders.Describe the procedure of

Create a fileCreate a folderRename a file and folder

Working with files and folders and basic operations

Create, rename, edit, delete files and folders




creating files and folders Delete a file and folderRestore files and folders from recycle binSave files in folders and sub-folders

8 Describe the uses of Internet

Describe different types of connections and the procedure of connecting to the Internet.Describe the meaning of bandwidthDescribe the use of search engine for searching the desired information on webEnlist various search engines

Connect to the InternetOpen and close a search engineSearch the desired information using a search engine

Internet browsing

Browse educational sites on the web and collect information related to career and employment opportunities in information technology sector

9 Search information using world wide web

Describe the basic components of world wide webState the abbreviations used for expressing the universal resource locater (URL) Describe the concept of e-commerce

Open and close web browserEnter the URL on the address bar Open a search engine and type the key word for searching Demonstrate the use of Internet for booking ticket

Introduction to World WideWeb

Web search for informationrelated to career, employment, education, etc.

10 Describe the use of digital media devices

Describe the use of input and output digital media devices ± printers, web cams, scanners, camcorder,etc.

Enlist various input and output digital media devices Connect various media devices to computer

Digital media devices Search World Wide Web to study the features, cost and functioning of various digital media devices




Demonstrate the use of media devices.Add and remove hardware and softwareInstall or remove printer

11 Describe various measures to protect a computer against natural and humanthreats

Describe the meaning of natural and human threatDescribe various measures to protect a computer from human threatDescribe various measures to protect a computer from natural threats

Demonstrate the knowledge of preventing harm to computers from natural and human threats.

Measures to protect computers from threats

Prepare a portfolio illustrating measures and case studies for protecting computers from different natural and human threats




IT 103 Mastering Typing 15 Hours Classroom and Computer Lab Interactive and Lecture & Practical Activity


1 Describe the purpose of various keys on a keyboard

Describe the use of alphanumeric, punctuationand special keys

Demonstrate the use of alphanumeric, punctuationand special keys

Introduction to keyboard and touch typing

Identify the various keys on the keyboard and draw a diagram of the keyboard

2 Demonstrate touch typing

Describe the rules to be followed while performing touch typing.

Demonstrate touch typing Touch typing Practice sessions on touch typing

3 Describe the various level in rapid typing software and its use

Describe the various levels and bench mark in rapid typing software

Type a paragraph and interpret results with regard to the bench marks in typing

Touch typing Practice sessions on touch typing

4 Describe the procedure of viewing and analyzing statistics of the progress in typing

Describe the procedure of viewing and analyzing statistics of the progress in typing

Demonstrate the knowledge of statistics section of typing tutor for assessing the progress in typing

Assessment of progress in typing

Practice sessions on typing and assessment of progress

5 Demonstrate the use of lesson editor for touch typing

Describe the procedure for using lesson editor in adding a new lesson and learning typing

Demonstrate the use of lesson editor

Using lesson editor Practice sessions on typing using lesson editor



Unit Code Unit Title Duration Location Teaching & Training Method

IT 104 Word Processing (Basic) 10 Hours Classroom and Computer Lab Interactive Lecture & Practical Activity


1 Describe the procedure of opening and creating a document

Describe the use of word processing software in creating, editing and saving documentsEnlist different types of word processing software

Open and close a word processor Create and open a word document fileType words in the text area`Save' and `Save As' a document

Introduction to word processing

Practice sessions on procedure of opening, creating, saving and closing word document

2 Describe the various operations that can be performed for editing and saving documents

Describe the procedure adopted for opening, editing and saving a file

Type a given passageEdit the passage and save the file

Typing and editing documents

Practice sessions on typing and editing an existing document.

3 Identify the elements of user interface

Describe the various elements of user interface

Identify various elements of user interface and describe their uses

Elements of user interface Practice session on identifying elements of user interface

4 Format text Describe the use of various text formatting tool bars for formatting

Demonstrate the knowledge of the use of text formatting tool bars for performing the Bold, Italic, Underline

Formatting text Practice session on formatting text

5 Check and replace the spelling errors using spell and grammar check feature of the word processor

Describe the procedures of checking spelling errors and correcting them ± using mouse and menu

Demonstrate the procedureof checking spelling errors and correcting them using mouse and menu

Checking & correcting spelling errors

Practice session on checking and correcting spelling errors




6 Demonstrate the use of thesaurus and synonym features

Describe the procedures of using thesaurus and synonym features

Demonstrate the procedureof using thesaurus and synonym features

Using thesaurus and synonym features

Practice session on using thesaurus and synonym features

7 Demonstrate the procedurefor copying and pasting text and moving text

Describe the procedure for copying and pasting text and moving text

Demonstrate the procedurefor copying and pasting text and moving text

Copying and moving text

Practice session on copying, pasting and moving text

8 Demonstrate the use of ªfind and replaceº feature for finding and replacing word in a document

Describe the utility of the feature - find and replace

Demonstrate the ªfind and replaceº feature for finding and replacing word in a document

Finding and replacing text in word processor

Practice session on finding and replacing text

9 Apply bullet and numbering to text

Describe the procedure of apply bullets and numbering to textDifferentiate between ordered and unordered list.

Demonstrate the procedureof applying bullets and numbering to text

Applying bullets and numbering to text

Practice session on applying different types of bullets and numbering to text

10 Demonstrate the procedureof changing font style and size

Describe the procedure of changing font style and size

Demonstrate the procedureof changing font style and size

Changing font style Practice session on changing font style and size

11 Demonstrate the procedureof aligning the text

Describe the procedure of aligning a text.

Perform left, right and centre alignment of text

Aligning Text Prepare a single page document and align text.

12 Describe the procedure of viewing a document

Describe the use of print layout, full screen reading, web layout, outline and draft features of viewing the document

Demonstrate the use of various options of ªView tabº.

Viewing documents Practice session on the useof ªView tabº

13 Describe the procedure of printing a word document

Describe the various features of print command

Demonstrate the use of different print settingsPrint a word document

Printing a document

Print a document using various features and properties of print command.




14 Describe the procedure of creating table in a document

Describe the procedure of creating table

Create/ insert a table with specified number of rows and columns

Creating table

Practice session on creating table

15 Format a table Describe the procedure of formatting a table

Demonstrate the use of ªDesign tabº and ªLayoutº feature in formatting a table

Formatting a table

Practice session on formatting table

16 Demonstrate the procedureof converting text to a tableand table to text

Describe the procedure of converting text to a table and table to text

Convert text into tableConvert table to text

Converting text to table and vice versa

Practice session on converting text to table andtable to text

17 Describe the procedure of setting borders to a page, paragraph and text

Describe the procedure of setting borders to a page, paragraph and text

Set border in a pageSet border on a selected text

Setting borders

Practice session on setting borders on the page.

18 Describe the procedure of shading a page, paragraphs and text

Describe the procedure of shading a page, paragraphs and text

Apply shades to a page, paragraph and text

Applying shades

Practice session on applying shades to page, paragraph and text.

19 Describe the procedure of previewing a document, adjusting margin and orientation

Describe the procedure of previewing a document, adjusting margin and orientation

Set page marginsSet page orientation (portrait or landscape)

Applying page margins andorientation

Practice session on applying page margins andorientation

20 Align text using tabs Describe types of tabs ± centre, left, and right

Demonstrate the alignment of text using tabs

Using tabs for alignment

Practice session on applying tabs for alignment




IT 105 Spreadsheet (Basic) 15 Hours Classroom and Computer Lab Interactive Lecture & Practical Activity


1 Describe the procedure of preparing spreadsheet

Describe the key features of a spreadsheet software

Identify the elements of spreadsheet applicationStart the spreadsheet application programCreate spreadsheet

Introduction to Spreadsheet

Practice sessions on creating a spreadsheet document

2 Describe the procedure for opening, closing and savinga spreadsheet

Describe the procedure for opening, closing and savinga spreadsheet

Open an existing spreadsheetInsert data in cellsSave spreadsheet with an appropriate file nameClose spreadsheet document

Opening, saving and closing spreadsheet

Practice session on opening, saving and closingspreadsheets

3 Demonstrate the knowledge of entering datain a spreadsheet

Describe different data types that can be inserted in a spreadsheet

Enter different forms of data in a spreadsheet

Inserting data in spreadsheet

Practice session on entering data

4 Describe the procedure of entering formula for addition

Describe the procedure of entering formula for addition

Enter the formula at the appropriate cell for adding the figures

Entering formula Practice session on entering formula

5 Describe the procedure of entering formula for subtraction

Describe the procedure of entering formula for subtraction

Enter the formula at the appropriate cell for subtraction

Entering formula for subtraction

Practice session on entering formula for subtraction

6 Describe the procedure of entering formula for multiplication

Describe the procedure of entering formula for multiplication

Enter the formula at the appropriate cell for multiplication

Entering formula for multiplication

Practice session on entering formula for multiplication




7 Describe the procedure of entering formula for division

Describe the procedure of entering formula for division

Enter the formula at the appropriate cell for division

Entering formula for division

Practice session on entering formula for division

8 Describe the procedure of modifying rows and columns

Describe the procedure of adding / removing rowsDescribe the procedure of adding/ removing column

Insert and remove rows in a spreadsheetInsert and remove columnsin a spreadsheetMerge rows and columns

Modifying rows and columns

Create a spreadsheet document and insert table. Add or remove rows and columns in the table.

9 Describe the procedure of adjusting and formatting cells

Describe the procedure of formatting a cell.

Adjust size of the textSet color of cell borderSet background color of cellChange cell properties

Formatting a cell Create a spreadsheet document and format cells for changing colors, font style, font size, etc.

10 Prepare a stock register Describe the basic fields required for preparing a stock register

Prepare a stock register Preparing a stock register

Practice session on preparing a stock register

11 Customize the interface Describe the procedure of adding and removing icons and buttons from ribbon

Demonstrate adding and removing icons and buttonsfrom ribbon

Customizing the interface

Practice session on customizing the interface

12 Describe the procedure for inserting a currency symbol in spreadsheet

Describe the procedure for inserting a currency symbol in spreadsheet

Demonstrate the knowledge of inserting the currency symbol in the cell

Inserting currency symbol Practice session on inserting currency symbol

13 Describe the procedure of formatting the cell content

Describe the procedure of formatting the cell content

Change the format style and size in a cell

Formatting a cell

Practice session on formatting cells

14 Describe the procedure of deleting column and row

Describe the procedure of deleting column and row

Delete column and row Deleting column & row

Practice session on deletingcolumn and row

15 Describe the procedure of checking spelling mistakes in a spreadsheet

Describe the procedure of checking spelling mistakes in a spreadsheet

Demonstrate the use of spell check button for checking the spellings in a spreadsheet

Checking spelling in spreadsheet

Practice session on checking spellings




16 Describe the procedure of adding border in spreadsheet

Describe the procedure of adding border in spreadsheet

Adjust cell layoutSet border on a spreadsheetUse various options for setting border

Applying border on spreadsheet

Prepare a spreadsheet and apply borders

17 Describe the procedure of apply different colors and styles on spreadsheet

Describe the procedure of apply different colors and styles on spreadsheet

Apply different colors and styles on border

Applying colors on spreadsheet

Prepare a spreadsheet and apply colors

18 Manage worksheet Describe the procedure for adding, removing and creating a worksheet

Demonstrate the knowledge of adding, removing and creating a worksheet

Adding, removing and creating a worksheet

Practice session on managing worksheets

19 Describe the procedure of previewing and printing a spreadsheet

Describe the procedure of printing a spreadsheet

Preview spreadsheet in print preview modeSet basic printer options to print a spreadsheetPrint selected part of spreadsheet Print the spreadsheet

Printing a spreadsheet Prepare a spreadsheet document, select some cellsand take a print of selectedcells




IT 106 Digital Presentation (Basic) 15 Hours Classroom and Computer Lab Interactive Lecture & Practical Activity


1 Describe the user interface of presentation software

Enlist various presentationsoftware popularly used forpreparing presentationDescribe the use of various tabs, ribbons and icons

Identify elements of user interfaceOpen existing presentation

Introduction to presentation software

Practice sessions on identification of elements of user interface of digital presentation software and opening and closing files.

2 Describe the procedure of creating and saving presentation

Describe the procedure of creating and saving presentation

Start digital presentation softwareOpen a new file for presentationSelect the template for the new presentation Create new presentationSave a presentationSelect appropriate design and layout of the slidesChange the background colour of the slides

Creating and saving a presentation

Practice sessions on creating and saving presentations.

3 Create a simple presentation using text boxes

Describe the procedure of creating text boxes

Insert or create text boxesAdd text to the text boxes

Creating a presentation using text boxes

Practice sessions on creating text boxes, typing text in text boxes and saving presentations

4 View a presentation Describe the different views of presentation

View the presentation in different ways

Viewing presentation

Practice session on viewingpresentations




5 Describe the procedure of changing font size, style and colour of the text

Describe the procedure of changing font size, style and colour of the text

Add text in a slide of the presentationChange font style, size and colour of the text

Formatting slides Prepare a slide for presentation. Change text style, size and colour of the slide.

6 Describe the procedure of editing text in presentation

Describe the procedure of editing text

Align the text left, right and centreMake the text bold, italic and underlineChange the text box background colourCreate bulleted and numbered list

Formatting text on slides Practice sessions on applying different editing options on text

7 Describe the procedure of inserting image in slides

Describe the procedure of inserting image in a slide

Create a presentationInsert an image in a slideResize the imageRotate the image

Inserting image in slides Prepare a presentation andinsert images in the slides

8 Describe the procedure of applying graphics on slides

Describe the procedure of adding shapes and graphicsDescribe the procedure of adding clipart

Insert graphics and shapes in the slides Move and adjust shapes in a presentationAdjust image sizeInsert clip art in a slide

Inserting graphics in slides Prepare a presentation using text and graphics.

9 Describe the procedure of applying themes to the presentation

Describe the procedure of applying themes to the presentation

Create a presentationApply appropriate themeSave the presentation

Applying theme (s) to a presentation

Prepare a presentation using different themes

10 Describe the procedure of changing design of the presentation

Describe the procedure of changing design of the presentation

Create a presentationUse a background style option for changing the design of presentation

Applying theme (s) to a presentation

Prepare a presentation andchange the design of the presentation




11 Describe the procedure of arranging, deleting and adding slide

Describe the procedure of arranging, deleting and adding slide

Create a presentationUse slide sorter option to rearrange slidesMove the slidesAdd slides between two slidesDelete the slides

Arranging slides using slide sorter

Prepare a presentation andarrange, add, delete and move slides

12 Print a presentation Describe the procedure of saving and printing a presentation

Create a presentationPrint a slide Print handouts with 2,4, and 6 slides per page

Printing presentation

Practice sessions on printing presentations




IT 107 E-mail Messaging (Basic) 15 Hours Classroom and Computer Lab Interactive Lecture & Practical Activity


1 Describe the use and applications of e-mail service

Describe the purpose of e-mail service, elements of email, email message format

Identify the various elements of the email message

What is E-mail? Group discussion on the importance and elements of email services

2 Describe the procedure of creating an E-mail account

Describe the procedure of creating an e-mail account with Gmail

Open an e-mail account with GmailSign in an email accountLogout an email account

Opening an E-mail accountwith Gmail

Practice sessions on the procedure of creating emailaccount with Gmail

3 Describe the procedure of creating an E-mail account

Describe the procedure of creating an e-mail account with outlook

Open an e-mail account with OutlookLogin/ Sign in an email accountLogout an email account

Creating E-mail account with Outlook

Practice sessions on the procedure of creating emailaccount

4 Describe the procedure of linking email address to email application

Describe the procedure of linking email address to email application

Demonstrate the knowledge of linking email address with Outlook

Linking email address withoutlook

Practice sessions on linkingemail address with Outlook

5 Describe the procedure of composing email messages

Describe the procedure of creating/composing email messages

Sign in email account, addsignature, Compose message and subject line, Prepare a draft message and save in Drafts folder.Open, Edit and Send message

Email messaging

Practice session on composing, saving and sending messages




6 Receive and respond to the email messages

Describe the procedure of opening and responding to the email messages

Sign in email accountRead the message in the inboxPrepare appropriate reply to the messageForward the message to a recipient

Receiving and responding to email messages

Practice sessions on receiving, responding and forwarding messages

7 Describe the use of email ribbon

Describe the use of home and view tab options for formatting text

Demonstrate the use of home and view tabs

Email ribbon

Practice sessions on use of email ribbon

8 Describe the procedure of formatting email message and checking for spelling errors

Describe the procedure of aligning the text in the message and checking and correcting the spellings

Demonstrate text aligning,Bold, underline and italicize the textCheck and correct the spelling errors

Aligning text in the message

Practice sessions on alignment of text and spell check

9 Describe the procedure of attaching files and images with e-mail message

Describe the procedure of attaching file to the email message

Compose a new messageAttach text and image file with the messagePrepare a short subject linefor the messageSend message

Attaching files with e-mail

Prepare an e-mail message and attach a text file with email.

10 Use help feature for finding solutions to the problems

Describe the procedure of using help for finding solutions to the problems

Write appropriate key word and use the index for finding solutions to the problems

Using help feature Practice sessions on using help feature

11 Print email message Describe the procedure of printing a message

Sign in email accountRead the message in inboxPrint the message using various options

Printing a message Practice sessions on printing email messages




12 Organize emails and manage contacts

Describe the procedure of organizing and managing emails

Create a contactEdit a contactAdd contacts to contact groupDelete a contact

Organizing and managing contacts

Practice sessions on organizing and managing contacts

13 Organize email messages using folders

Describe the procedure of creating, moving and deleting folders

Demonstrate the knowledge of creating, renaming, moving and deleting foldersDemonstrate the procedureof transferring emails to the folders

Creating and managing folders

Practice sessions on creating and managing folders



Assessment Guide

Assessment is a process used for determining an individual©s

progress or level of mastery/competence in an occupational area . It

may be formative (continuous) and/or summative (final). It is a

process of collecting evidence and making judgement about the

extent to which a person demonstrates the knowledge and skills set

out in the standards or learning outcomes of a unit of competency.

Assessment should be done on the basis of information or evidence

about the individual's ability against clearly stated objectives or

standards. A diversity of assessment methods is required to

achieve the multiple purposes and to satisfy the requirements of

competency based assessment. Appropriate evidence is to be

collected from activities that can be clearly related to the Units of

Competency. It should cover all the elements and performance

criteria/indicators in the competency standards. Student's

achievements should be assessed by using the following methods of

assessment.

Sn Method ofAssessments

Weightage(Max.marks)

Evaluator

1. Written test 30 Teacher

2. Practical test 30 Certified Assessor #

3. Oral test/viva voce 10 Teacher/Ext. Examiner

4. Portfolio 10 Teacher

5. Project 10 Teacher/Trainer

6. Direct Observation 10 Teacher/Trainer

Total 100

# Assessors will be certified by the State Education Board.

1. Written test: It allows candidates to demonstrate that they

have the knowledge and understanding of a given topic.

2. Practical test: It allows candidates to demonstrate application

of skills in simulated or real work conditions against

competency standards (skill and academic standards).

3. Oral test/viva voce: It allows candidates to demonstrate

communication skills and content knowledge. Audio or video

recording can be done at the time of oral test or viva voce.

4. Portfolio: It is a compilation of documents that supports the

candidate's claim of competence that was acquired from prior

learning and experience. Documents (including photo's,

newspaper articles, reports, etc.) of practical experience in the

workplace or the community and photographs of the products

prepared by the candidates related to the units of competency

should be included in the portfolio.

5. Project: Projects (individual or group projects) are a great way

to assess the practice skills on a deadline, but these should be

given on the basis of the capability of the individual to perform

the tasks or activities involved in the project. Projects should be

discussed in the class and the teacher should periodically

monitor the progress of the project and provide feedback for

improvement and innovation.

6. Direct Observation ± Direct observation requires a

considerable degree of commitment from the observer and those

being observed. Employability skills evaluation listed below in

the table should be evaluated through direct observation by the



teacher/trainer and appropriate records should be maintained

for transparency in evaluation.

Employability Skill Area

Sn Competencies and Performance Standards

Y N

Communication 1. Questions appropriately

2. Writes clearly and legibly

3. Demonstrates good listening and responding skills

4. Informs about the absence and reasons of absence

Responsibility 5. Organizes work

6. Manages time effectively and efficiently

7. Complete assignments timely

8. Displays care for tools and equipment

9. Accepts responsibility pleasantly

Competent = 0.5 marks , Not yet competent = 0

List of Tools, Equipment and Materials

The list of tools, equipment and materials given below is suggestive

and an exhaustive list should be prepared by the teacher/trainer.

Only basic tools, equipment and accessories should be procured by

the Institution for performance of routine tasks or activities by the

students.

I. Computer Hardware, Software and Peripherals

HARDWARE

• Pentium system with multimedia and Combo drives, Zip drives and DAT drives (Latest configuration)

• Notebooks• Inkjet printer• Laser printer• Spare memory, Processor, cables, connectors, power pack,

battery.• NIC cards.• Web Camera• One Dot Matrix printer for dismantling, demonstration and

reassembly.• Inkjet/Desk jet for dismantling, demonstration and

reassembly.• LaserJet for dismantling, demonstration and reassembly.• Line printer.• External Hard disk drives.• Different types, makes and capacities of HDD in IDE/ATA

and SCSI.



• Flash/Thumb/Pen drives of different makes and capacities.• Different types, makes and sizes of monitors for dismantling,

demonstration and reassembly• Different types of Keyboards including wireless keyboards.• Different types of Mice including wireless mouse.

SOFTWARE

• Operating systems- full and legal versions.

• Windows MS office/OpenOffice package.

• Linux OS.

TOOLS

• Tool kit

• Cable connectors

• Crimping tools

• RJ45 connectors and Crimping tool.

• Vacuum cleaner

• Air blower

OTHER DEVICES

• UPS 5 KVA

• Multimedia Projector

• External HDD

• DVD writer

• UTP 5/5e/6 cable.

FURNITURE

• Computer maintenance table

• Lab stools/chairs

• Computer tables

CONSUMABLES

• Paper

• Printer Cartridges

II. Training materials1. Teacher's handbook2. Reference books3. Student workbook4. Brochures 5. Slides for presentations6. Recorded Compact Discs7. Video tapes

Teacher's Qualifications

Qualification, competencies and other requirements forappointment of Graduate Teacher (IT/ITeS) on contractual basisshould be as follows:

Qualifications: BCA/B.Sc. (Computer Science)/ B.Sc. (IT) from anyUGC recognized University OR 3 years Diploma in ComputerScience/ Engineering or IT/ITES or DOEACC A level

Desirable: 1 year experience in industry

Minimum Competencies: Effective communication skills (oral andwritten) , Basic computing skills.

Age Limit:18-37 years, relaxation to be provided as per Govt. rules.



List of Contributors

Advisory Experts

1. Prof. R.B. Shivagunde, Joint Director, PSSCIVE, NCERT,

Bhopal

2. Prof. Saurabh Prakash, Head, Department of Engineering &

Technology, PSSCIVE, NCERT, Bhopal

3. Prof. Vinay Swarup Mehrotra, Head, Curriculum

Development and Evaluation Centre, PSSCIVE, NCERT,

Bhopal

4. Ms. Rekha Menon, Wadhwani Foundation

5. Mr. Ajay Goel, Wadhwani Foundation

6. Mr. Austin Thomas, Wadhwani Foundation

Subject Matter Experts

Following experts have worked and contributed in the variousworkshop for development of this competency based curriculum inIT/ITeS sector. Their contribution is acknowledged.

Dr. Om Vikas,

Ms Gurpreet Kaur,

Mr. Mukesh Kumar,

Ms. Nancy Sehgal,

Mr. Yogesh Kumar,

Ms. Darshika Sanghani,

Ms. Sonia Kakkar,

Mr. Toral Veecumsee,

Coordinator for IT/IteS Sector: Sh. Deepak Shudhalwar,

Assistant Professor in Computer Science/Engg., PSSCIVE,

NCERT, Bhopal, [email protected], Cell 9425018802


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