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Page 1 Complex integrated solutions in Telecommunications Kamen Petkov MSc. In Telecommunications Key Account Manager Enterprise Communications Group March, 2013
Page 1
Complex integrated solutions
in Telecommunications Kamen Petkov MSc. In Telecommunications
Key Account Manager
Enterprise Communications Group
March, 2013
Work lifestyles and
collaboration are now
virtual, mobile,
distributed,
social
Fundamental Changes
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http://www.forbes.com/sites/oracle/2012/09/28/the-top-10-strategic-cio-issues-for-2013/
“The best predictor of the future is the recent past”
Top Ten Predictions for 2013
1 All Web Browsers Installed in 2013 Will Have Real-time Communications
Capabilities Built-in
2
Social Media 1.0 Jumps the Shark
3 The “C” in “C-Drive” Will Stand for Cloud
4 Near Field Communications Takes Off
5 Global Use of Email Grows – By a Leap
http://www.forbes.com/sites/oracle/2012/09/28/the-top-10-strategic-cio-issues-for-2013/
“The best predictor of the future is the recent past”
Top Ten Predictions for 2013
6 Your Next Car Will Also Be Your Assistant (Safely, of course)
7 Captured Communications Create Another Source of “Big Data”
8 Users Will Become the Last Obstacle to Ubiquitous Enterprise
Videoconferencing
9 BYOD Becomes BYO__
10 Enterprises Discover Untapped Competitive Advantage In Virtual Team
Performance
Work lifestyles and
team collaboration
are now
virtual, mobile,
distributed,
social
Communications has
become a complex,
fragmented and
overwhelming mess
Potential of
cost-cutting,
down sizing, out-
sourcing and off-
shoring has been
exhausted
Fundamental Changes
Data center-based
VoIP (HiPath)
Proprietary hardware
and software
Converged IP networks
TDM (Hicom)
Proprietary hardware
and software
Telecommunications
networks
UC (OpenScape)
Open standards hardware
and software
SIP networks
CEBP
SIP
SaaS (OpenScape 2012)
Software as a Service
On-demand consumption
Cloud mash-ups
Cloud
IP
IP IP
IP
Collaboration
Managed services Hosted Cloud
Voice Voice
Premises-based / distributed
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What Unified means in complex solutions?
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The Result
Our vision is to deliver fully integrated
communications solutions that
synchronize technologies, harmonize the
user experience, weave communications
directly into the way businesses operate
and empower employees and teams.
The result is a more competitive
enterprise. One that amplifies collective
effort and dramatically improves business
performance.
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Our road to success
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Portfolio
Leading integrator of information and communication technologies
System integrator for integrated complete solutions for construction of
backbone, urban and FTTH broadband networks, including the design,
validation and project management
Design, supply, installation and maintenance of communications systems and
network equipment
Unified communication Solutions
Early warning systems - DAKS
Mobile solutions based on DECT and Wi-Fi Lan technologies
Hardware and software multimedia terminals
Delivery and software development
Information security systems
Installation and services
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Solutions and Product Portfolios
Contact Center
Campaign Management
Automated Outbound
Voice Portal
UC Application Mobility UC Server Video Messaging
Converged medium-to-large
HiPath 4000
Converged SME
HiPath 3000
Small IP UC system
HiPath OpenScape Office MX/HX/LX OpenScape
Voice
3rd Party Network
Products Security
Software
Management
Software
Switches &
Routers WLAN
Networks
Voice
Contact Centers
Unified Communications
Devices and Clients
OpenScape Office
Solution Overview for SMB
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OpenScape Office UCC solution includes
Session
control Presence
federation
Mobility
management
Call data
recording
Administration
and licensing
Network-wide
user management
UC Voice Mobility CC Collaboration Video Messaging Server-based
All-in-one
appliance
OR
Software-based UCC systems on
standard Linux server or Virtualized
Up to 500 users
UCC Networking with MX,LX and HX
OpenScape Office Multimedia
Contact Center starting with as
few as 4 agents
UC solution for HiPath 3000
OpenScape Office HX
Unified Communications for the
hybrid world – TDM, analog, or IP
Up to 500 users
Traditional voice conferencing
services
Ideal value-add option to integrate
UC into HiPath 3000 installed base
OpenScape Office Multimedia
Contact Center for HiPath 3800
All-in-one UC Appliance
OpenScape Office MX
All-In-One UC pre-installed appliance
solution in a single box
Up to 150 users
UCC Networking with MX, LX and HX
Pure IP/UC solution delivers Internet
Telephony at an exceptional value
OpenScape Office Multimedia
Contact Center starting with as few
as 4 Agents
Virtualized SW UC Solution
OpenScape Office LX
OpenScape Office – powerful UCC networking across all deployment models
OpenScape UC
Solution Overview for Large Enterprise
Video
Visually bring virtual
teams closer
together
Mobility
Empower your
mobile
employees
Unified Communications
Enable virtual teams
and accelerate
responsiveness
Collaboration
Collaborate, share,
and present cost-
effectively
Voice
Connect with a solid,
secure, and resilient
foundation
Contact Center
Deliver high quality
customer service and
retain your best agents
ENTERASYS
Networking Solution Portfolio
Fixed switching &
routing distribution
/ access solutions
Network
management
providing
automation
visibility and
control
applications
Advanced security
applications;
network access
control, intrusion
prevention
systems and
security
information &
event
management
FIXED MANAGEMENT SECURITY
Modular switching &
routing data center
and cloud
computing solutions
MODULAR
Wireless
controllers,
access points,
and unified wired
& wireless
management
solutions
WIRELESS
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Fiber optic and Services
Design and Construction of long-haul fiber optic networks
Design and Construction of FTTx GPON
Networks with high-quality services, high speed
and reliability.
Supply of passive fiber optic equipment
Auditing and consulting
Proof of concept test and reports
Project planning
Legalization
Project management
FIBER OPTIC - SINGLE SOLUTION PROVIDER
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How we work?
Enterprise Communications Group OOD is nominated as the prime contact for
Siemens Enterprise Communications business in Bulgaria and Macedonia, and
is accredited as Premium Distributor, the highest possible level of partnership.
Introduced integrated system of quality management according to ISO
9001:2008 standard
Introduced integrated system for managing information security, according to
standard ISO 27001:2005.
Introduced integrated system for environmental management ISO 14001:2004
Introduced integrated system for managing health and safety BS OHSAS
18001:2007
Introduced integrated Service Management System according to ISO/IEC
20000-1:2011
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How we work?
The implemented IT services management system based on the standard
ISO 20000-1 is a proof that Enterprise Communications Group has demonstrated
its ability to:
• Be aware of customer needs and respond to these needs.
• Deliver services which meet defined quality levels
• Make use of resources in an economical way
• Enhance trust and the authority to clients
Benefits for our customers:
• Standardized set of services that meet the fullest extent of the real business needs
• Response to technical problems before have been noticed by the end –user
• Single entry point for access by hotline, 24/7
• Anytime access to the status information of the request
• Developing an action plan for providing all the necessary resources – human
/time; material/financial resources; technical
• Own technical lab for simulation problems, preparing to deploy new versions and trainings
• Continuous monitoring of the individual components in the client's IT system
• Recording of the service requests in an own database system
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NOC, Ticket System/SiT
Customer Support A 24/7 hotline support Equipped Lab for training, presentations and testing Young and high trained people Web based Electronic Ticket System available at www.servicedesk.bg - Support the following types of users: client, technician, manager, administrator; - Creation and management of tickets, according to the type of user - Maintenance of standard ticket fields such as: description, type, status, responsible user priority Total number of supported sites 2011 – 2012
28 regional cities- DAKS project
12 sites in Sofia- Metro Cash & Carry
6 regional centers and 123 dispatchers in 28 regional cities - 112 Bulgaria
7 regional cities - National Revenue Agency
62 sites - Civil protection
46 sites – EVN
39 sites – Kaufland
4 sites - Unicredit Bulbank
4 sites - Merkator
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Energetic and
utilities
Production units
Banks
Telecommunications
Public sector
Customers in Bulgaria
Commercial
companies
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HiPath Command and Control Emergency Management System
HiPath 4000
telephony system A single-point
access to various emergency service
GIS and resource management system
22 Coordinators
68 Оperators
123 Dispachers
Emergency system 112
Bulgaria Architecture and SLA
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eCALL solutions
In case of a crash, an eCall-equipped car automatically calls the nearest
emergency center.
Enterprise Communications Group
Fiber Optic Projects
Mobiltel National Fiber Optic Backbone 2003 - 2500 km, extensions ongoing
Replacement of optical cable 24 fibers with optical cable 96 fibers – 100 km
Laying of second optical cable 96 fibers in an existing pipe – 156 km
Air Bites – Metro Project 2008 - 47 km
Mobiltel FTTH – Pilot projects 2010/2011
Thank you!
www.enterprise-grp.com
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