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COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING · PDF file • Ecommerce: Our online...

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  • COMPUTACENTER AND SYMANTEC TOGETHER:

    PROTECTING AND EMPOWERING DATA

  • Information is at the heart of every business. It enhances competitive advantage. It enables growth. It drives greater efficiency. As data volumes increase and threats multiply, organisations need to be confident that their critical information assets remain protected but accessible.

    Achieving this optimum balance between security and flexibility, however, is getting harder; with mobile working, BYOD (bring your own device), virtualisation and cloud computing all changing the way that we access, consume and store data.

    Computacenter and Symantec help customers across EMEA† solve their information management challenges with pragmatic advice, best-of-breed solutions and tried and tested processes.

    From safeguarding against security threats and addressing compliance requirements to enabling rapid disaster recovery and simplifying device and data administration, our solutions remove risk, reduce cost and add business value.

    03

    SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information management with cost-effective and robust solutions from Computacenter and Symantec.

    COMPUTACENTER AND SYMANTEC TOGETHER

    Computacenter Symantec Partnership

    • Platinum Partner

    • Enterprise Security Partner

    • Corporate Partner

    • Software Asset Management Partner

    • Alliance Partner

    • Premier Licence Partner

    • Technical Support Partner Programme member

    • Symantec Cloud Partner

    Computacenter Symantec Specialisations

    • Archiving and eDiscovery – Master**

    • Data Protection – Master**

    • NetBackup Appliances*

    • Endpoint Management*

    • High Availability – Master**

    • Storage Management – Master**

    • Enterprise Security – Master**

    • Encryption*

    • Small Business*

  • 04 05

    Computacenter and Symantec have worked together for 25 years providing customers with solutions that simplify and strengthen information management.

    Computacenter is the most accredited Master Specialist in Europe and the only partner in Europe with end-to- end expertise of Symantec’s complete portfolio of endpoint, security and datacenter management solutions.

    Thanks to our services breadth and multi-vendor relationships, we can help customers take advantage of Symantec solutions as part of wider transformation initiatives and ensure integration with both new and existing technologies.

    From sourcing and configuration to implementation and ongoing support, we help organisations establish information management strategies and systems that:

    • Enable greater workplace collaboration and mobility

    • Simplify regulatory compliance

    • Facilitate faster decision-making

    • Free up IT resources and budget

    • Accelerate change

    With offices in the UK, Germany, France and the Benelux region and a network of partners throughout EMEA†, Computacenter has the scale, skills and local resources to assist with all Symantec engagements – from point solution installations to multi-vendor, multi-country transformation projects.

    OUR SYNERGY

    “BY WORKING WITH COMPUTACENTER AND SYMANTEC, ORGANISATIONS CAN IMPLEMENT COMPREHENSIVE STRATEGIES AND END-TO-END SOLUTIONS THAT ENABLE THEM TO TAKE ADVANTAGE OF CLOUD COMPUTING, VIRTUALISATION, BYOD AND MOBILE WORKING WHILE PROTECTING SYSTEMS AND DATA.” DARREN THOMSON, CTO, SYMANTEC

    “SYMANTEC HAS A COMPELLING PRODUCT SET THAT DOVETAILS WELL WITH COMPUTACENTER’S

    SOLUTIONS BASED PROPOSITIONS. OUR COLLABORATIVE RELATIONSHIP ENSURES THAT OUR MUTUAL CUSTOMERS

    BENEFIT FROM WORLD CLASS SOFTWARE COMBINED WITH PROVEN AND COMPREHENSIVE VALUE-ADDED SERVICES.”

    MIKE RODWELL, GROUP COMMERCIAL DIRECTOR, COMPUTACENTER

    THE COMPUTACENTER AND SYMANTEC PARTNERSHIP HAS SIGNIFICANTLY GROWN BY MORE THAN 40 PER CENT OVER RECENT YEARS AND WILL CONTINUE TO DO SO.

  • 06 07

    HOW COMPUTACENTER DELIVERS

    *UK IT Outsourcing Service Provider Performance and Satisfaction (SPPS): 2012 Study, June 2012, KPMG LLP

    • Pre-sales support: We have more than 100 technical architects that design multi-vendor information management solutions to meet the individual needs of our customers.

    • Software licensing: Computacenter ensures customers are correctly licensed for their Symantec solutions with a wide range of licensing services, including our cloud- based C3 software services, that safeguard compliance while minimising costs.

    • Leasing and financials: We provide a wide range of transparent and flexible commercial options that simplify budget management.

    • Ecommerce: Our online procurement solutions remove complexity and cost from purchasing processes.

    • Proof of concept and testing: Our Hatfield Solutions Centre in the UK and the Munich and Dortmund (Schwerte) based Solution Lab facilities in Germany enable organisations to benchmark Symantec solutions outside the production environment. We have customer- ready demonstrations for Symantec’s archiving, high availability and data protection solutions.

    • Project management: Our consistent approach and methodologies developed in the Shared Services Factory ensure that information management solutions are deployed on time, to budget and meet expectation.

    • Service desk: Computacenter provides first and second line support in all major European languages from dedicated onsite and shared global service desks in 11 locations.

    • Third line support: We are qualified to support certain solutions, including Symantec NetBackup, on Symantec’s behalf.

    • Customer advocacy: The success of Computacenter’s industrialised approach was highlighted in KMPG’s Service Provider Performance and Satisfaction Survey for 2012*, which evaluated 25 suppliers and 630 outsourcing contracts. As well as receiving the highest satisfaction rating, Computacenter also topped the recommendation league table with a score of 81 per cent.

    • Globally recognised standards: We hold ISO/IEC certification for ITIL-aligned infrastructure services delivered from the UK.

    SOURCE &

    DEPLOY

    CONSULT &

    CHANGE

    MANAGE &

    TRANSFORM

    SCALABLE SUPPLY CHAIN SERVICES FOR ENGAGEMENTS LARGE AND SMALL, WE CAN DELIVER AND DEPLOY IT SOLUTIONS WHEN AND WHERE YOU NEED THEM.

  • 08 09

    A PROVEN PARTNERSHIP HELPING CUSTOMERS

    COMPUTACENTER INTRODUCES A

    COMPANY-WIDE UNIFIED, HIGH PERFORMANCE

    INFORMATION SECURITY INFRASTRUCTURE

    Europe’s leading independent provider of IT infrastructure services is replacing a fragmented landscape of Symantec Endpoint Protection and other endpoint security technologies with a single deployment of the latest version of Symantec Endpoint Protection to support the company’s enterprise-wide virtualisation strategy.

    The implementation - which included testing the latest Endpoint Protection functionality in a lab environment prior to deployment - has enabled Computacenter to reduce time and effort of security administration, boost scanning performance by 50 per cent, and ensure the entire infrastructure is free and safe from threats.

    Importantly, it only took a couple of minutes for the Symantec Platinum Partner to uninstall the other incumbent endpoint security solutions from each client and install the new Endpoint Protection, further boosting productivity and security efficiency.

    “WE CAN STRONGLY RECOMMEND ENDPOINT PROTECTION FOR OUR CUSTOMERS.

    THE ADDITION OF THE THIRD-PARTY SOFTWARE UNINSTALL FEATURE, MAKES IT EVEN EASIER

    FOR CUSTOMERS TO USE THE SOFTWARE.” MARTIN RUTKOWSKI, TECHNOLOGY SPECIALIST,

    CONSULTING SERVICES – SECURE INFORMATION, COMPUTACENTER

    WORKING TOGETHER FOR OVER 25 YEARS PROVIDING CUSTOMERS WITH SOLUTIONS THAT SIMPLIFY AND STRENGTHEN INFORMATION MANAGEMENT AND SECURITY.

    SECURE ACCESS TO SYSTEMS:

    Computacenter helped a utilities company deploy a range of Symantec solutions, including Symantec AntiVirus, Symantec Endpoint Protection, Symantec Endpoint Encryption and Symantec Enterprise Vault, as part of a virtual desktop implementation for 5,000 employees in the UK. As a result of the project, staff will have mobile and secure access to corporate systems and data to enable them to work from any location.

    FAST AND RELIABLE BACKUP:

    When Computacenter helped a local council design and implement a new datacenter environment based on a virtual platform, it needed to ensure that systems and data would be highly available. The project therefore included the deployment of Symantec NetBackup, which enables a faster backup window than traditional Ethernet backup and prevents disruption to other network-based activities.

  • 10

    MAXIMISING CUSTOMER VALUE With a 30-year pedigree of helping customers address their information management challenges, Symantec’s solutions are mature, reliable and platform-independent. They consistently appear in analyst literature and Gartner’s Magic Quadrant.

    Symantec holds more than 1,200 global patents and has more than 5,000 engineers pursuing advanced projects at its engineering centres and research labs.

    The company co

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