Installation and Configuration GuideBEMS in a BlackBerry UEM environment

Version 2.4.18.19 SR 1 and 12.6 MR1

Published: 2017-05-09SWD-20170509110015818

ContentsAbout this guide............................................................................................................... 9

What is BEMS?............................................................................................................... 10

Preinstallation checklists................................................................................................ 12BlackBerry Push Notifications.........................................................................................................................................12

BlackBerry Connect and BlackBerry Presence................................................................................................................ 14

BlackBerry Docs............................................................................................................................................................. 19

Installation and upgrade................................................................................................. 22Steps to install BEMS...................................................................................................................................................... 22

Supported installation and upgrade paths....................................................................................................................... 22

Best practices: Preparing to upgrade.............................................................................................................................. 22

Steps to upgrade BEMS.................................................................................................................................................. 23

Steps to upgrade BEMS and change the instant messaging service..................................................................................23

Prerequisites: Installing and configuring BEMS................................................................25Core requirements.......................................................................................................................................................... 25

System and network requirements........................................................................................................................... 25

Setting up a Windows service account for BEMS.......................................................................................................28

Database requirements........................................................................................................................................... 29

Configure the Java Runtime Environment........................................................................................................................ 30

Prerequisites: Connect for Microsoft Lync Server and Skype for Business.........................................................................31

Preparing the computer that hosts BEMS for use with Microsoft Lync Server 2010, Microsoft Lync Server 2013,

or Skype for Business...............................................................................................................................................31

BlackBerry Connect service database requirements.................................................................................................32

Preparing the Microsoft Lync Server and Skype for Business topology for BEMS........................................................33

SSL certificate requirements for Microsoft Lync Server and Presence....................................................................... 36

Prerequisites: BlackBerry Push Notifications service....................................................................................................... 39

Supported Load Balancer affinity using Microsoft Exchange Server 2010..................................................................40

Microsoft Exchange Web Services proxy support...................................................................................................... 40

Microsoft Exchange Web Services Namespace Configuration................................................................................... 40

Create a mailbox for the BEMS service account........................................................................................................41

Grant application impersonation permission to the BEMS service account................................................................41

Set Basic authentication for the Microsoft Exchange Web Services protocol..............................................................42

Microsoft Exchange Autodiscover............................................................................................................................ 42

BlackBerry Push Notifications database requirements............................................................................................. 42

Presence Prerequisites: Microsoft Lync Server and Skype for Business............................................................................ 43

Prerequisites: Cisco Jabber server requirements for Presence......................................................................................... 43

Create an Application User...................................................................................................................................... 44

Create a Dummy User..............................................................................................................................................44

Configure Cisco Unified Communications Manager and Cisco IM and Presence certificates with the enterprise

certificate authority................................................................................................................................................. 45

Certificates..............................................................................................................................................................48

Prerequisites: Docs service ............................................................................................................................................ 48

Server software and operating system requirements.................................................................................................48

Prerequisites: BlackBerry Directory Lookup, BlackBerry Follow-Me, and BlackBerry Certificate Lookup services..............49

Installing or upgrading the BEMS software...................................................................... 50Install the BEMS software................................................................................................................................................50

Upgrading the schema for BEMS.....................................................................................................................................52

Option 1: Upgrade the schema for BEMS................................................................................................................. 52

Option 2: Upgrade the schema for BEMS................................................................................................................. 53

Upgrade BEMS............................................................................................................................................................... 55

Perform a Silent Install or Upgrade.................................................................................................................................. 56

Configuring BEMS Core.................................................................................................. 58Configure the BlackBerry Dynamics server in BEMS........................................................................................................ 58

Add dashboard administrators........................................................................................................................................ 59

Importing CA Certificates for BEMS................................................................................................................................. 59

Import non-public certificates to BEMS.................................................................................................................... 60

Importing and configuring certificates............................................................................................................................. 60

Replacing the auto-generated SSL certificate...........................................................................................................61

Configuring HTTPS for BEMS to BlackBerry Proxy.................................................................................................... 63

Assign the BEMS SSL certificate to users..................................................................................................................65

Import third-party server certificates into the BEMS Java keystore ........................................................................... 65

Import certificates from the Cisco Unified Communications Manager and Cisco IM and Presence servers into the

BEMS Java keystore.................................................................................................................................................66

Keystore commands..................................................