Conflict Management

Dr Simon Haslam

The Foundation

Low

High

High

Compete

Tendency to accommodate

Compromise

Avoid Accommodate

Collaborate

Tend

ency

to co

mpe

te

“Avoiding open conflict is a major task of management?”

- 50% of Japanese managers said ‘yes’, 24% of USA managers said ‘yes’

“Most conflict in a company can be productive?”

- 29% of Japanese managers said ‘yes’, 64% of USA managers said ‘yes’

People are unaware of their own culture

People believe that their culture is superior to other cultures

An important and obvious topic, which everyone present is aware of, but which isn't discussed, as such discussion is considered to be uncomfortable.

‘Hilltops’

Personal change process

• Denial

• Anger

• Bargaining

• Depression

• Acceptance

Kubler-Ross model

Transactional Analysis(the Games People Play)

Parent

Adult

Child

“I can’t do this, it’s too difficult.”

“Will the report be ready on time?”

TGROW- discussion road map

• Topic• Goals• Reality• Opportunities• Wrap-up

In a discussion – what phrases might one use around each of these five stages?

The wisdom of David Megginson

• Listening

• Summarising

Dr Simon Haslam

FMR Research Ltdsimon@researching.co.uk

www.researching.co.uk