A TRAINING ON CONFLICT RESOLUTION FOR ASB
LEADERS Presented by Mirlesna Azor, Marilyn McCallman
and Wendy KnightHelping Skills 2
Salem State UniversityFall 2012
“Conflict is inevitable, but combat is optional.”- Max Lucade
ASB LEADERS= ALTERNATIVE SPRING BREAK LEADERS
ASB leaders are a group of leaders that will be heading out on an alternative spring break trip to represent the college/university and to also donate their time to a good cause such as rebuilding houses in devastated areas caused by flood, hurricane or earthquakes.
GOALS/CONTENT OF THIS TRAINING
Train Leaders on Best Practices 3 skills – communication, negotiation, and resolution
(Voyles, Dr. Rick, conflictresolutionacademy.com) How to have ‘uncomfortable’ conversation Conflict resolution – what, why, and the leaders role Role playing and discussion (standards)
Teamwork and dynamics Culture – working in area of devastation,
complete loss Resources Conclusion
Evaluation of training
WHAT WE WOULD LIKE TO ACHIEVE WITH THIS TRAINING
Develop personal understanding Manage conflictDe-escalationInstill self-confidence to mediate
conflict between peers
WHAT IS CONFLICT?
A video about conflict- The three beakers of conflict
http://www.youtube.com/watch?v=6kICBx417Rc&feature=related
CONFLICT RESOLUTION: WHAT IS IT?
Any ideas? What do YOU think of when you hear conflict resolution?
Why is conflict resolution important as an ASB leader? Why is this a necessary skill for your time abroad?
What is your role in being a facilitator of conflict resolution; how have you dealt with conflict in the past?
Based on your input, it is agreed that conflict resolutions is ______.
You can’t shake hands with a clenched fist. – Indira Gandhi
CONFLICT RESOLUTION IS…
conceptualized as the methods and processes involved in facilitating the peaceful ending of disagreement/ opposition/ contradiction.
HOW WE VIEW CONFLICT?
Role play: students participate in a scripted conflict.
Group will analyze, discuss, and give feedback based on sequence of events.
Conclude discussion.
HOW DO YOU KNOW WHAT YOU KNOW?
Getting to know yourself through Self- Assessment method - which animal are you?
GROUP DYNAMICS Difference in conflicts : soluble, ones that are always
there, inherent conflicts. Embrace and face differences Practice team building (Ex. Bonding, getting to know
one another) Highlight importance of proper and good listening or
communication skills (Ex. Paraphrasing, nodding) Always remember that there is no “I” in team
Communication skills Understand where cultures or personalities could
potentially conflict and try to work with what you have
Always set example Helpful thing is the golden rule- “Do unto others as
you would have them do unto you”
CULTURE AS AN IMPORTANT FACTOR
INTERNATIONAL REGION U.S.A.
Main form of light: Kerosene lamps
Highest level of education: 23% complete Junior High/ Middle School or higher
Form of Government: Constitutional Democracy
Current conditions of their community are…
Main form of light: Electricity
Highest level of education: 85.2% complete High School or higher
Form of Government: Constitutional Democracy
Current conditions of our community…
CULTURE CONTINUED …
In what ways are we similar to the native culture; in what ways are we different?
What assumptions do you make about their culture based on the information provided?
Why might this be important to consider? One must not only have the appropriate
methods of conflict resolution, but must be able to effectively communicate across cultural differences.
HELPFUL ONLINE RESOURCES
Helpful conflict resolution web sources: www.axzopress.com Conflictresolutionacademy.com mindtools.com
HELPFUL TANGIBLE/PHYSICAL RESOURCES
Learn to watch body language Breathe in, breathe out Ask questions Watch the tone Build skills to communicate appropriately
and effectively Use I statements rather than accusatory
tones
SOME HELPFUL THEORIES
Harry Webne-Behrman 8 steps for conflict resolution
Thomas and Killmann’s Conflict Styles Review how theories and styles apply to
content of training.
THIS WILL INSPIRE YOU
The kindness school video: 3.57 minutes http://www.goodcharacter.com/TeacherResources.html
LASTLY…
PLEASE TAKE OUT YOUR CELLPHONE TO PARTICIPATE IN THE TEXT SURVEY
CROSSWORD PUZZLE
Confused? Any questions/ comments or concerns?
“Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship
and deepening it. That factor is attitude.” – William James