connect • influence • prosper www.missionchamber.bc.ca Business Excellence Awards 604-557-9972 or 604.820.1112 Located inside Swing Optical Please call for your free hearing test Dr. Lyndon Balisky, Optometrist Book Your Eye Health Examination Today 604-820-1112 • Laser consultation • Contact lens fitting Seniors Full Eye Exam $20 With BC Medical Card. 65 years or older. Monday - Friday 9:30 am to 6:00 pm Saturday 9:30 am to 5:30 pm #2 - 33231 First Avenue Downtown Mission 604-820-1112 #2 S e r v i n g M issio n f o r o v e r 2 5 y e a r s www.swingoptical.com 3 unique businesses in one location. We love our progressive lenses. No more Bifocals for us. Now we can wear attractive frames with no more visible lines on the lenses. S e S r v v i i v v n n i g g g M M No more Bifo frames wit Fashion Eyewear • Fully Licensed Opticians • Contact Lenses • Sunglasses M ission Chamber of Commerce Calling ALL businesses!! It’s that time of year where we want to start recognizing the wealth of businesses in our neighborhood that have highlighted innovation, exceptional customer care, support our local community or that en- trepreneurial spirit. All you need to qualify: Operate a business in Mission BC and receive one nomination in any of the following categories: THE BIG BANG – An established business that continues to have a strong presence by developing or creating new business pro- grams, platforms and opportunities while continuing to be a contributor to the local community. The 2014 winner - Prospera Credit Union, a financial education institution providing a full range of financial services delivered by an enthusiastic group of dedicated and highly educated staff. The business has evolved from a basic deposit and lending institution with a desire to meet expressed needs of its mem- bers to one that is now focused on providing personalized financial education to each of its members. To do this they employee a group of educated professionals, in all aspects of loans, mortgages, financial planning and insurance. POWER OF SMALL - An emerging or exist- ing innovative small business that exempli- fies entrepreneurial spirit and vision with new products, services or process. The 2014 winner - English Tarts Baking & Co. - a 20- seat tea room (restaurant) on First Ave in downtown Mission. Ruth Janes and Beth Lane are partners in this business that make simple yet sophisticated meals, tradi- tional British style baking and a selection of teas and coffee. They also provide catering services and fill special orders for customers. Their business venture began with a small stall at the Mission City Farmers Market where they sold baked goods. Their success there evolved into a thriving teashop in the heart of downtown Mission. LOCAL FOCUS - A business with signifi- cant local focus in their enterprise; be it through manufacturing product locally, or retailing/utilizing products and/or services produced locally and community involve- ment. The 2014 winner - What’s On! Mission - a magazine dedicated to providing a platform for individuals, organizations, and businesses in Mission to get their message out to the pub- lic in a professional, accessible, and inclusive way. All events that are submitted that are in Mission and open to the public are included in the What's On! Mission Events Calendar for FREE! CUSTOMER FIRST - A business that dem- onstrates special consideration for their customers; ongoing employee training and a high level of understanding and commit- ment to service excellence. The hallmark of this award is to offer a friendly, honest, innovative, approachable customer service on a consistent basis. The 2014 winner - Prominence Nails lo- cated on 1st Avenue. They offer several differ- ent services for customers such as manicures, gel nails, acrylic nails and uniquely designed tips and full nail designs done by professional nail technicians. There are three comfortable massage chairs where clients can sit and relax for pedicures. There are also waxing services available. Prominence Nails is continually growing because of the high quality of work and customer service that keeps their clients fiercely loyal. COMMUNITY BUILDER - A nonprofit, club or organization that is active in the local community by making a positive difference, involving active collaboration and engage- ment with others beyond who they serve. The 2014 winner - Mission Adopt A Block - a non-profit organization administering an anti-litter program in the community since 1994. Over the past 20 years, they have grown into a multi-faceted program that encour- ages citizens of Mission to participate in a pro-active approach to keeping Mission clean through street adoptions, group cleanups, special events and education programs. Mission Adopt-A-Block Executive Director, Kristin Parsons advised that “Since winning the 2014 Business Excellence Community Builder Award, Mission Adopt-a-Block has seen an increase in exposure to the work that we do with more businesses recognizing the value we bring to the community. We have seen increasing interest from local groups looking for ways to collaborate together and find solutions to the litter and illegal dumping issues that plaque our community. Overall, this award has helped us to honour the hard work of all our amazing volunteers, to be recognized as a strong leader working hard to bring change to the community.” So get those highly valued customers to tell us why they keep coming back. For your busi- ness the nomination process is simple, you can hand in completed copies of the form to the Chamber office or e mail them to admin@ missionchamber.bc.ca, or just direct them to our website at www.MissionChamber.bc.ca where they can complete the form on line at “Nominate Me”. Winners will be announced at the “Business Excellence Awards Cocktail Party” to be held on Thursday June 11th, 2015 – Save the date! For further information or to arrange a pack- age delivery contact Allison Jack at 604 826 6914 or e mail: [email protected]Nominations are open until April 30, 2015.
Transcript
c o n n e c t • i n f l u e n c e • p r o s p e r
w w w . m i s s i o n c h a m b e r. b c . c a
Business Excellence Awards i n f l u e n c e c o n n e c t i n f l u e n c e i n f l u e n c e
604-557-9972 or 604.820.1112
Located inside Swing Optical
Please call for your free hearing test
Dr. Lyndon Balisky, Optometrist
Book Your Eye Health Examination Today
604-820-1112
• Laser consultation • Contact lens fi tting
Seniors Full Eye
Exam$20
With BC Medical Card.65 years or older.
Monday - Friday 9:30 am to 6:00 pmSaturday 9:30 am to 5:30 pm
#2 - 33231 First Avenue Downtown Mission604-820-1112
#2
Serving Mission for over 25 years
www.swingoptical.com
3 unique businesses in one location.We love our progressive lenses.
No more Bifocals for us. Now we can wear attractive frames with no more visible lines on the lenses.
Calling ALL businesses!! It’s that time of year where we want to start recognizing the wealth of businesses in our neighborhood that have highlighted innovation, exceptional customer care, support our local community or that en-trepreneurial spirit.
All you need to qualify: Operate a business in Mission BC and receive one nomination in any of the following categories:
THE BIG BANG – An established business that continues to have a strong presence by developing or creating new business pro-grams, platforms and opportunities while continuing to be a contributor to the local community.
The 2014 winner - Prospera Credit Union,a financial education institution providing a full range of financial services delivered by an enthusiastic group of dedicated and highly educated staff. The business has evolved from a basic deposit and lending institution with a desire to meet expressed needs of its mem-bers to one that is now focused on providing personalized financial education to each of its members. To do this they employee a group of educated professionals, in all aspects of loans, mortgages, financial planning and insurance.
POWER OF SMALL - An emerging or exist-ing innovative small business that exempli-fies entrepreneurial spirit and vision with new products, services or process.
The 2014 winner - English Tarts Baking & Co. - a 20- seat tea room (restaurant) on First Ave in downtown Mission. Ruth Janes and Beth Lane are partners in this business that make simple yet sophisticated meals, tradi-tional British style baking and a selection of teas and coffee. They also provide catering services and fill special orders for customers. Their business venture began with a small stall at the Mission City Farmers Market where
they sold baked goods. Their success there evolved into a thriving teashop in the heart of downtown Mission.
LOCAL FOCUS - A business with signifi-cant local focus in their enterprise; be it through manufacturing product locally, or retailing/utilizing products and/or services produced locally and community involve-ment.
The 2014 winner - What’s On! Mission - a magazine dedicated to providing a platform for individuals, organizations, and businesses in Mission to get their message out to the pub-lic in a professional, accessible, and inclusive way. All events that are submitted that are in Mission and open to the public are included in the What's On! Mission Events Calendar for FREE!
CUSTOMER FIRST - A business that dem-onstrates special consideration for their customers; ongoing employee training and
a high level of understanding and commit-ment to service excellence. The hallmark of this award is to offer a friendly, honest, innovative, approachable customer service on a consistent basis.
The 2014 winner - Prominence Nails lo-cated on 1st Avenue. They offer several differ-ent services for customers such as manicures, gel nails, acrylic nails and uniquely designed tips and full nail designs done by professional nail technicians. There are three comfortable massage chairs where clients can sit and relax for pedicures. There are also waxing services available. Prominence Nails is continually growing because of the high quality of work and customer service that keeps their clients fiercely loyal.
COMMUNITY BUILDER - A nonprofit, club or organization that is active in the local community by making a positive difference, involving active collaboration and engage-
ment with others beyond who they serve.The 2014 winner - Mission Adopt A Block
- a non-profit organization administering an anti-litter program in the community since 1994. Over the past 20 years, they have grown into a multi-faceted program that encour-ages citizens of Mission to participate in a pro-active approach to keeping Mission clean through street adoptions, group cleanups, special events and education programs.
Mission Adopt-A-Block Executive Director, Kristin Parsons advised that “Since winning the 2014 Business Excellence Community Builder Award, Mission Adopt-a-Block has seen an increase in exposure to the work that we do with more businesses recognizing the value we bring to the community. We have seen increasing interest from local groups looking for ways to collaborate together and find solutions to the litter and illegal dumping issues that plaque our community. Overall, this award has helped us to honour the hard work of all our amazing volunteers, to be recognized as a strong leader working hard to bring change to the community.”
So get those highly valued customers to tell us why they keep coming back. For your busi-ness the nomination process is simple, you can hand in completed copies of the form to the Chamber office or e mail them to [email protected], or just direct them to our website at www.MissionChamber.bc.ca where they can complete the form on line at “Nominate Me”.
Winners will be announced at the “Business Excellence Awards Cocktail Party” to be held on Thursday June 11th, 2015 – Save the date!
For further information or to arrange a pack-age delivery contact Allison Jack at 604 826 6914 or e mail: [email protected]
Nominations are open until April 30, 2015.
BusinessTRACK
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2014
BOA
RD O
F DI
RECT
ORS
Cal CrawfordVICE PRESIDENT
Dave SawatzkyDIRECTOR
Heather SchularDIRECTOR
Satti GrewalMDBA LIAISON
Allan MainLIAISON, C.F.N.F.
Kristin ParsonsDIRECTOR
Andrea WalkerDIRECTOR
Tony Luck DIRECTOR
Dustin HughesDIRECTOR
When you know the local real estate market like I do, sales happen faster.
It is with great anticipation that I really look forward to another “growing season” whether it be flowers, crops, businesses or as individuals.
There are a great many reasons to celebrate the past year at the Chamber and to project forward in anticipation of an improving economic environment. To say goodbye to some staff and to welcome others in and to give them our full support.
Mission Regional Chamber of Commerce is a hub that can connect you to resources on the north side of the Fraser Valley. We want businesses to thrive in Mission. Through connections, support and advocacy, we work to grow businesses in the region.
Do you know that 70 percent of our member businesses have 5 employees or loss? Membership numbers in the Chamber are stable and while some business has moved on an equal number are coming in. The value the Chamber
adds to and for business is growing along with the membership.
Nominate Me launched last week for the 2015 Business Excellence Awards. Nominate a business who continues to innovate, has a local focus, makes a difference to our community and give their customers exceptional service. Don’t forget the nominations are open to ALL businesses not just chamber members.
We have a strong foundation at the Chamber which is complemented by a Board with a passion for Mission and its business community. We are moving into the election of board members in March. I would encourage and welcome any member to join with the Board as it continues to develop programs for the benefit of all businesses in Mission. Contact me directly to learn more about how you can serve the business community in Mission while guiding your Chamber of Commerce.
Mark March 19, 2015 in the calendar and join us for our Annual General Meeting, to elect new members to the Board of Directors and to get a roundup of the last year.
The Board of Directors serves as the elected policy body for the Mission Regional Chamber of Commerce and is responsible for approving the annual programs of work and supporting the
budget, overseeing committees and for directing the general activities of the organization. Director positions are a two year commitment with an opportunity to move into the Executive after one year. To be nominated you must be a current member of the Mission Regional Chamber of Commerce and be in good standing. Attendance to monthly board meetings
held on the first Thursday of each month is required, along with a further commitment of no more than 5 hours a month to help with Chamber business.
If you would like further information or to nominate someone for this position or volunteer yourself, please contact the Chamber of Commerce at [email protected] for a nomination form.
Mission Regional Chamber of Commerce (MRCC)
ANNUALGENERALMEETINGAGM
BusinessTRACK
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CHAMBER COM
ING EVEN
TSScan this QR code with your
smart phone to see
details on our website
Cassel’s passion for building community built on foundation of publishing, entertainment
Spotlight on Excellence:
UPCOMINGEVENTS
Feb 19 CHAMBER LUNCHEON
Place: Rockwell’s Chapel RoomTime: 11:30am - 1pmPrice: $20 members
$25 non membersIn partnership with the Business
Professional Women’s Club of MissionSpeaker: Laura Patrick (Founder and
Owner of Kids Physio Group)
Mar 6MLA’S BUDGET DEBRIEF
Mission Regional Chamber of Commerce Board Room
Time: 3pm - 4pmFree
Join MLA's Marc Dalton and Simon Gibson as they run through a debrief of the budget and what it means for you.
This will be your opportunity to voice your opinion and get answers in this Q&A style
session.
Mar 19 – Save the date!CHAMBER AGM
Join us for the year’s round up, covering financials and election of new members
to the Board of Directors.
Apr 15 – Save the date!8TH ANNUAL FRASER
VALLEY CHAMBERS OF COMMERCE BUSINESS
SHOWCASE.A great opportunity to promote your
business and extend your network across the Fraser Valley.
Jun 11 – Save the date!BUSINESS EXCELLENCE
AWARDSWatch this space for details.
www.matusonline.com
Mission’s Largest Appliance & Mattress Showroom!
Sales 604-826-8369 Service 604-826-1328 • 32020 Lougheed Highway, Mission
•Sales •Service •Parts & Sleep Experience
C H R I S A N D S H E L L Y I N V I T E Y O U T O S T O P B Y A N D V I S I T
wr
n
T O S T O P B Y A N D V I S I T
room!AAAAAAAp
C H
Sales 604-826-8369 Service 6
When you know the local real estate market like I do, sales happen faster.
Cory Cassel’s passion is build-ing community. Through his work as publisher of What’s On! Mission Magazine, principal at Cory Cassel Productions, and events manager for The Stage at the old Bellevue Hotel, he always offers the public some-thing different and exciting.
Cassel, recognized for the local impact of his glossy and online event, entertainment and leisure magazine, is the Mission Regional Chamber of Commerce 2014 Local Focus Business Excellence Award recipient. Cassel became publisher of the five-year-old publication in September 2013.
“To win the award gave me a feel-ing of validation. I finally felt like I was actually a business person. My nominations before came when I was an employee at Mission Com-munity Services and the Bank of Montreal,” he said.
“The magazine is a success be-cause we worked very hard at creat-ing buy-in in the community. We started out by reaching out to the non-profits, giving them a platform to get their message out. We did that by sponsoring space in the maga-zine, not by giving it away.”
Now Cassel’s database includes some 200 people who make things happen in Mission.
But Cassel isn’t resting on his lau-
rels. He relocated to Mission, plans
to expand his magazine into two
other communities and wants to
build a publication for the LGBT
community.
An invitation by The Stage and
Mission Springs owners Brock Rodg-
ers and Ken Brookes for him to bring
new life to the events-only venue is
seen by Cassel as a golden oppor-
tunity.
Look for murder mysteries, drag
queen shows, and theme par-
ties like you’ve never seen before:
www.WhatsOnMission.ca.
What’s On! Mission publisher Cory Cassel outside The Stage at the old Bellevue Hotel in Mission where he will be producing everything from theme
parties to drag queen shows. Cassel is the 2014 recipient of the Mission Chamber’s Local Focus Award.. PHOTO: ALAN BAILWARD
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M i s s i o n R e g i o n a l C h a m b e r o f C o m m e r c ew w w . m i s s i o n c h a m b e r. b c . c a 6 0 4 - 8 2 6 - 6 9 1 43 4 0 3 3 L o u g h e e d H w y , M i s s i o n B C V 2 V 5 X 8
“Membership has its bene� ts!”
Also, your centre for Mission & BC TouristInformation
T o u r i s m M i s s i o n , B r i t i s h C o l u m b i a C a n a d a
Allison JackVisitor Services
Admin@
Miss
ionCh
amber.b
c.ca
Clare Seeley Member Services
Info@
Miss
ionCh
amber.b
c.ca
Suite 1 33775
Essendene Avenue,
Abbotsford604.746.2972
• Personal injury• Family law• Business law
urrryyyyyyyyy
w
Vishal Kant Bajpai, BSc, JD
www.bajpai.ca
“Promoting Business and
Tourism Development in Mission”
INFORMAT ION AVA ILABLE
• Mission Community Profi le• Commercial and Industrial Property Inventory
Family Owned & Operated Fast Professional Presentable Service
Calling all home based businesses!
This month sees the Mission Chamber of Commerce and Business Professional Women of Mission join forces, for a great two for the price of one for networking event!
Join us along with guest speaker Laura Patrick (owner of Kids Physio Group) as she outlines how she crossed the chasm in her career; taking a leap of faith by following her passion and building Kids Physio Group. She will share how she navigated the journey into life as an entrepreneur, developed a vision and culture that could be replicated across multiple locations, opened three clinics in four years, and became a wife and mother along the way!
Join us on February 19 at 11:30 am in Rockwell’s Chapel Room.
$20.00 for members (MRCC or BPW) and $25.00 for non-members
Taylor, Tait, Ruley & CompanyB A R R I S T E R S & S O L I C I T O R S
Gordon D. Taylor B.A., LL.B.• Personal Injury Claims• Estate Litigation • Civil Litigation• Corporate • Estates• Wills/Estate Planning
John G. Tait, Q.C B.Comm., LL.B.• Collaborative Divorce • Mediation• Divorce/Family Law Litigation• Separation Agreements• Marriage Contracts • Wills/Estate Planning• Estate Litigation • Property Claims
Gordon W. Ruley B.A., LL.B.• Real Estate & Mortgages• Commercial Development• Business Acquisitions• Corporate• Wills/Estate Planning
Donna Maser B.Comm., LL.B.• Family Law• Mediation - Arbitration• Child Protection• Children's Issues• Adoptions, Custody Issues• First Nations Issues
Eleanor L. MacDonald B.A., LL.B.• Real Estate & Mortgages• Wills/Estate Planning• Committeeships• Separation Agreements• Uncontested Divorces• Marriage Contract • Estates
Chris Stenerson B.A., LL.B• Divorce/Family Law Litigation• Separation/Marriage Contracts• Personal Injury (ICBC claims)• General Litigation• Wills
Troy A. Dickson B.Comm., J.D.• Family Law• General Civil Litigation• Wills/Estate Planning• Personal Injury (ICBC Claims)
33245 GLASGOW AVENUE(LOCATED NEXT TO COMMUTER RAIL)
MISSION 604.826.9119www.symonstire.com Locally owned and operated since 1973
SEE US FOR TIRES AND SERVICE THAT GO THE DISTANCE.
INTRODUCING THE MICHELIN® DEFENDER™ TIRE
SAFER. LONGER.
145,000 KM OF CONFIDENT DRIVING*
SESEEE USUS FFOROR TTIRIRESES AANDND SSERERVIVICECE
CONFIDENT DRIVING• Stops shorter than a leading competitor• Lasts up to 33,000 km longer than a leading competitor• Can save up to $336 worth of fuel at $1.25 per litre
First Data is a leader in the electronic payment processing industry and offers merchant service solutions to enable businesses reach more customers by offering a fast and secure payment processing solution, with a wide selection of devices.The BC Chamber has partnered with First Data to provide our members with exclusive low rates on merchant
services, credit and debit card transactions and products tailored to suit your business needs. Offering a suite of products that includes Ecommerce, Wired & Wireless Terminals, First Data Mobile PayTM.
Gift Cards Solutions, and TeleCheck® Electronic Cheque Acceptance, you can build a package to suit your business now and as it grows.
Family-owned & Operated, Home-Town Proud and Building a Better, Greener Valley Since 1991
• Lumber and Building Packages • Electrical and Plumbing
• Doors, Windows, Mouldings• Heating and Cooling
• Paint and Home Decor • Hardware and Appliances
• Outdoor Living, Lawn, Garden • Farm and Pet Supplies • Carhartt Clothing
Business Excellence is not just about winning awards. It might be nice to have the recognition and the award on the wall, but business excellence is also a process to make your company perform better - to be more profitable.
There are lots of models for Business Excellence, with flow diagrams and self assessment questionnaires, which might seem a bit theoretical and academic for the small business owner, but thinking about business excellence can be a useful approach to improve how your company actually does business.
Some of the areas the excellence models make you think about are leadership, planning, your process management, staff, the customer experience, and
your supplier/partner focus. Think about it, are you practicing business excellence? The models are designed to help you ask the right questions, but they rely on the business owner to figure out how to be excellent.
Changing how a business operates is not an easy process, but you should always be thinking about other ways to work, and thinking about whether they improve any part of the model. Next time you do business with a company that seems to get business excellence right think about the parts of the model they have mastered.
Business excellence is actually an old concept that started in the industrial revolution when a growing manufacturing sector needed to
ensure standardization and quality control. It has evolved into a business performance model that any business can use. The EFQM model defines business excellence as;
“The relentless pursuit of continuous improvement in both an organization’s results and the way in which they are achieved”
It does sound a bit excessive, but it also works. And good luck to all you potential business excellence nominees.
Written by Allan Main – Community Futures Development Corporation North Fraser.
