A newsletter for Orange Regional Medical Center employees, physicians and volunteers

January 2016

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A newsletter for Orange Regional Medical Center employees, physicians and volunteers

From The President & CEO

Each year we ask employees to help us gauge how well we’re doing to collectively improve Orange Regional as an excellent place to work. We invite all employees to participate in the annual employee engagement survey which launched this past November. I

am very impressed with the results of the survey. This year, we showed a significant improvement moving from the 34th percentile to the 44th percentile in the Gallup healthcare database. This is a gigantic increase in one year! Our Grand Mean, which is the average score on a 5 point scale across all of the 12 questions on the survey, jumped from 3.91 to 4.05. I’m also pleased to report that 1,984 employees chose to participate this year, a record high. These gains are the largest and most significant we’ve ever seen in our 8 years of taking this survey.

Leaders have received your team’s scorecard and will share it with you in the near future. As in past years, each department will work together on celebrating their team’s strengths as well as putting a plan in place on an action item of their choosing. In the meantime, please consider your own engagement. There are many continuing and new initiatives within the hospital for you to become involved in. Think about what you can do to make a positive difference in your unit or department in 2016. We want you to be challenged, engaged and make a difference!

At Orange Regional, we value staff input and want our workplace to be one where everyone feels like they are contributing to the best of their abilities. Increasing overall employee engagement allows us to continuously improve our workplace which brings us closer to fulfilling our mission of providing exceptional healthcare to our patients. Congratulations on an outstanding survey and thank you to everyone who chose to participate.

Sincerely,

Scott Batulis, President & CEO

Orange Regional Medical Center was recently named winner of the 2015 Silver Performance Excellence State Baldrige Award. The award recognizes a commitment to excellence and a systems approach to improving organizational performance. Our organization completed a rigorous application process and subsequent site visit conducted by a team of Baldrige Examiners. The organization was evaluated against the Baldrige Excellence Framework that focuses on six interrelated process categories and a results category. These areas represent essential aspects of managing and performing as an organization: Leadership, Strategy, Customers, Measurement, Analysis and Knowledge Management, Workforce, Operations and Results. These criteria help an organization reach their goals, achieve results and become more competitive and sustainable. The aim is to align an organization’s mission, goals, and strategic plans with its people, resources and processes, to achieve great customer-patient outcomes.

The Baldrige Criteria helps an organization answer three questions: Is your organization doing as well as it could? How do you know? What and how should your organization improve? In February, we will receive an extensive feedback report that will identify organization key strengths and opportunities for improvement in the seven categories detailed above, an external perspective that will help guide us in the future.

This award is a reflection of the hard work by all in our organization. Congratulations to all in achieving this award and your commitment to operational excellence! A special shout-out to the Baldrige Teams and to a few individuals who deserve special acknowledgement for leading this initiative: Rose Baczewski, Fred Conklin, Peggy Cronin, Katie Haun, Natasha Mele, Kelly Roth, Jayne O’Malley, Jean-Paul Vallet and Deb Cole. More information to follow on the awards ceremony and the continuing journey in 2016. If you are interested in learning more about the ORMC Baldrige initiative, please contact Mary Ellen Crittenden, Senior Administrator of Quality, at 333-1282.

Scott BatulisPresident & CEO

Commitment to

Excellence

www.ormc.org

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UpdateConnections January 2016

Med

ical

Gro

upOur GHVHS Holiday/Quarterly Dinner took place on December 17 at West Hills Country Club. It was a great evening of socializing, information sharing and holiday cheer! Physicians mingled and talked about their experiences working with the Medical Group.

Holiday Dinner

Four New Physicians Join Medical Group Hospitalist ProgramOrange Regional Medical Group welcomes the addition of four new physicians to its Department of Hospital Medicine. These physicians will provide hospitalist services to Orange Regional’s inpatients. A hospitalist is a hospital-based physician who is a Board-certified internist who cares solely for hospitalized patients. They see hospitalized patients who have been referred by primary care doctors, emergency room doctors or other physicians. A patient’s primary care physician and the ORMG hospitalist work together to deliver quality care to all patients.

Annie Lee, MDMedical school: Ross University Medical School, Dominica, West IndiesResidency: St. Luke’s-Roosevelt Hospital Center, NY

Mayur Paralkar, MDMedical school: K.J. Somaiya Medical College & Research Center, Mumbai (Bombay) University, Mumbai, IndiaResidency: Rutgers New Jersey Medical School, Newark, NJ.

Amrita Sachdeva, MDMedical school: Dayanand Medical College and Hospital, Ludhiana, Punjab, IndiaResidency: Saint Barnabas Medical Center, Livingston, NJ.

Rita Sharma, MDMedical school: St. George's University School of Medicine, Grenada, West IndiesResidency: Newark Beth Israel Medical Center, NJ.

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Hannah Brooks, MD, FACS recently joined the Medical Group as Director of Breast Surgery and specializes in the management of breast disease and cancer.

Dr. Brooks works closely with patients in the Ray W. Moody, M.D. Breast Center. Prior to joining the Medical Group, Dr. Brooks was the Director of Breast Surgical Services at St. Luke’s Cornwall Hospital in Newburgh, and Director of the Dianni Breast Center at Mid-Hudson Medical Group in Fishkill. Before coming to the Hudson Valley, Dr. Brooks provided breast disease and surgical care within the North Shore Long Island Jewish Health System in New York, and served as Chair of the Breast Cancer Taskforce for the American Cancer Society, Eastern Division-Queens.

Dr. Brooks earned her medical degree at Albany Medical College School of Medicine and conducted additional basic research training in tumor immunology at Cornell University Medical Center and Sloan Kettering Institute. She completed her residency in General Surgery at Montefiore Medical Center/Einstein College of Medicine in New York. She is a Fellow of the American College of Surgeons, and a member of the NY Metropolitan Breast Group, the American Society of Breast Surgeons, and the Medical Society of the State of New York.

Dr. Brooks is a recipient of the American Cancer Society’s Lane Adams Award for compassionate care of cancer patients and their families. She is taking appointments and can be reached at 333-7575 or hbrooks@ormc.org.

Rona Heublum-Colton, MD has joined the Medical Group Primary Care office in Monroe, NY.

Dr. Heublum-Colton earned her medical degree from the City College of New York Sophie Davis School of Biomedical Education/ CUNY Medical School in New York and New York Medical College in Valhalla. She completed her residency in internal medicine and pediatrics at University Hospital and Medical Center at SUNY Stony Brook.

Prior to joining the Medical Group, Dr. Heublum-Colton was an internist and head of the Department of Internal Medicine at Mid-Hudson Medical Group in Fishkill, NY providing primary and urgent care services. She is affiliated with Vassar Brothers Medical Center and Mid-Hudson Regional Hospital

of Westchester Medical Center, both in Poughkeepsie, and is a member of Orange Regional’s Internal Medicine Department.

Dr. Heublum-Colton is also an adjunct clinical professor of primary care medicine at Touro College of Osteopathic Medicine, in Middletown, NY. She is Board-certified by the American Board of Internal Medicine.

Dr. Heublum-Colton can be reached the Monroe office located at 475 Route 17M, at 333-7830 or rcolton@ormc.org

Wendy Manter has joined the Greater Hudson Valley Health System Medical Group as Chief Operating Officer. Wendy was previously at Maine-General Health in Augusta, ME as Vice President, Sr. Physician Practice Administration. In addition, she previously served as the Chief Operating Officer at Lowcountry Medical Associates, P.C., a sixty physician primary care practice in Charleston, SC. In the role of GHVHS Chief Operating Officer, Wendy is responsible for all Medical Group operations on a day-to-day basis including all of the Orange and Sullivan County based practices. She will work to establish effective and productive working relationships within the medical group and health system leadership team. Her areas of focus include operational planning and management, implementing strategy, transformational change and developing a high performing/high quality medical group. Wendy can be reached at 333-7146 or at wmanter@ormc.org.

Dr. Izabela Nowosielski, MD, FHM has been appointed as Chief Medical Officer for the Greater Hudson Valley Health System Medical Group. Dr. Nowosielski is also Medical Director for the GHVHS Medical Group’s Hospitalist Program and has served as Director of Quality and Clinical Effectiveness for the Medical Group. She has been a physician advocate and has implemented several key initiatives focused on communication, culture and operational improvements in support of the physician practice. In her new role as Chief Medical Officer, Dr. Nowosielski oversees the clinical affairs of the GHVHS Medical Group. She will continue to facilitate the development of strategies related to vision, culture and performance expectations as well as professional development and will work closely with the administrative team to ensure that strategies are aligned. She can be reached at 333-3370 or inowosielski@ormc.org.

Connections January 2016

Four New Physicians Join Medical Group Hospitalist Program

New Leadership

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Fou

ndat

ion

Connections January 2016

Update

Auxiliary Vendor Sales

Origami Owl February 4, 2016 ORMC Conference Center Lobby

Mostly Silver February 5, 2016 Pavilion; Crystal Cafe'

Teddi's Jewelry February 9, 2016 Pavilion; Crystal Cafe'

Robin's Nest February 11, 2016 ORMC Conference Center Lobby

Clog Shop February 12, 2016 ORMC Conference Center Lobby

Kitty's Exchange February 17, 2016 ORMC Conference Center Lobby

Applause February 18, 2016 ORMC Conference Center Lobby

Jazzy's Traveling Boutique February 23, 2016 ORMC Conference Center Lobby

Volunteer Recognized for Patient Service

Starting in 2013, Pat Jerido of Environmental Services, recognized an opportunity in the Coffee Shop to collect change from generous customers. Since then, Pat has collected over $4,200 for the Lend a Hand for Kids Campaign to support the Pediatric Center. In this picture, Pat presents Foundation President, Bill Dauster, with a recent donation.

Thanks to donations like this, we have completed the $2.1 Million Lend a Hand for Kids Campaign to support the creation of the new Pediatric Center. Though we raised the total amount promised, the Lend a Hand for Kids Campaign continues to raise funds for the expansion of the program. To make a gift to the Lend a Hand Campaign or other hospital initiatives, call the Foundation Office at 333-2333.

Ray W. Moody, M.D. Breast Center Volunteer, Joanne Birnberg, was recognized by a grateful patient for going above and beyond her call of duty. Joanne followed up with the patient after helping to locate a beloved piece of jewelry she misplaced during a visit to the Breast Center. “When I arrived home, there a message on my answering machine that it was found. The warm greeting was reason enough to write this letter,” wrote the patient. In this picture, Michele Worden, Regina Toomey Bueno and Debbie Linken present Joanne with her grateful patient pin.

Lend a Hand for Kids Campaign Still Seeing Success

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Connections January 2016

Margaret Laggner recently joined Orange Regional’s Perioperative Services Department as Nursing Director for same day surgery, the post-anesthesia care unit and endoscopy. She has an extensive clinical background in nursing practice and management. Margaret previously worked at Monmouth Medical Center in New Jersey where she held the position of clinical director for same day surgery, medical day surgery, endoscopy, Post-Anesthesia Care Unit and paroxysmal atrial tachycardia. Her most recent position at Monmouth Medical Center was clinical director of outpatient infusion services. She holds a Bachelor of

Science and Master of Science degree in Nursing from Kean University, is Caritas Coach certified by the Watson Caring Science Institute and is chemotherapy/biotherapy certified. Margaret can be reached at 333-2702 or mlaggner@ormc.org.

Alexandra Curiale has joined Orange Regional as Outpatient Physician Liaison. Alexandra has 10 years experience within the healthcare industry and most recently worked as manager of Physician Recruitment and On-boarding at Westchester Medical Center, where she was responsible for all aspects of physician and mid-level recruitment as well as the on-boarding process and implementation.

As Outpatient Physician Liaison, Alexandra is responsible for developing an effective rapport with physicians and their office staff, will market Orange Regional programs to medical establishments and will facilitate patient and community referrals. She will serve as a conduit between physicians/physician practices and Medical Center leaders in addressing operational issues related to access, timeliness of service and/or quality of care. Alexandra also oversees data mining, identification and report of provider referral trend and works closely with outpatient department leaders in developing provider outreach plans as well as implementing growth and service initiatives. She holds a Bachelor of Science degree in Management and Marketing from the State University of New York at New Paltz. Alexandra can be reached at 695-5833 or acuriale@ormc.org.

Kimberly Jablonski has been promoted to Nursing Director for 4 North. Kim joined Orange Regional in 2004 and most recently worked as a staff nurse/charge nurse on the 4 South medical telemetry unit. Kim has an extensive clinical background including medical/surgical, oncology, orthopedic and medical telemetry nursing. She is a Board-certified medical/surgical nurse and was co-chair of the Medical Shared Governance Council, a diabetes program champion, wound care program champion and works as a clinical instructor for nursing students at Mount Saint Mary College. Kim holds her Bachelor of Science degree in Nursing from Chamberlain College and is currently working on her Master’s degree in Nursing. She can be reached at 333-4247 or mlaggner@ormc.org.

Christine Mackay has been appointed to Nursing Director for the Rowley Family Birthing Center. Christine joined Orange Regional in 2003 and was most recently Nursing Director of the 4 West medical/surgical unit. Christine has extensive clinical experience in medical/surgical, Telemetry and emergency nursing and is a Board-certified medical/surgical nurse. Ms. Mackay received recognition for excellence in customer service and nursing practice as the Orange Regional 2011 Star of the Year. She was also a nominee and finalist for the Hudson Valley Magazine Nursing Excellence Award in 2012 and most recently, a recipient of the Grateful Patient award in 2014. Christine received her Bachelor of Science degree in Nursing from Chamberlain College where she is currently pursuing a Master’s degree in Nursing/Nurse Executive Track. She can be reached at 333-6235 or cmackay@ormc.org.

Welcome New Leaders Welcome New

Employees Katherina Almanzor

Cristina AponteAlyse Brehm

Breanna ChittumMelanie Curti

Vanessa FloresKylee Funcheon

Kimberly GallagherAngelika Harrison

Sara HulseMichelle Johnson

Shawn KilleenHaley Kot

Margaret LaggnerMeagan LewisDeanna Mann

Alexandra MbataKatelyn Milatz

Kathleen OBrienAnil Paul

Axel ReyesRaissa SanchezKaren Sassoon

Lisa ShandSydney SkinnerShawn SpringerElizabet Zabala

Congratulations

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Energy Conservation and Sustainability Committee

Orange Regional’s Energy Conservation and Sustainability Committee, established two years ago to increase our organization’s sustainability, is moving forward with their top initiative for 2015 - Hand Dryers. All of the paper towel dispensers in the public restrooms will be replaced with electric hand dryers to reduce the hospital’s Carbon Footprint. Making this change is not only cost effective but it will eliminate 14,674 pounds of waste created by paper towel usage and will save approximately 125 trees a year. By taking this step, we are helping to qualify for LEED® (Leadership in Energy and Environmental Design) credits which can be applied toward a LEED® Certification - a designation used for green buildings, which is a future initiative being explored by the Committee. For more information about the Committee, please contact Miguel Rodrigues at 333-0309 or mrodrigues@ormc.org.

Connections January 2016

C oming Up DaisiesCongratulations to Bonnie Jo Graziano, RN, of the Bone and Joint Center and Jacklyn Stimpson, RN of 2 South, Orange Regional's most recent recipients of the DAISY Award for Extraordinary Nurses! DAISY Award honorees personify Orange Regional’s remarkable patient experience. Nurses who are leaders of nursing excellence by providing exceptional patient care in a progressive, dynamic and healing environment, can be nominated and winners will be recognized as outstanding role models within our nursing community. To nominate a nurse for the DAISY Award, visit www.ormc.org/daisyaward.

Energy Conservation Committee Members from L to R: (Top Row) Robin Masiero, Henry Ruckdeschel, Robert Lee, Debra Beakes, Jolie DeFeis and Lisa De Sena.(Bottom Row) Regina Toomey Bueno, James Caffrey and Brian Rosenthal.

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Wallkill PBA Holiday Visit A Success

Connections January 2016

A Season of Giving

The Town of Wallkill PBA renewed its commitment to visiting patients of Orange Regional again this past holiday season with a cast of characters including The Grinch, Olaf, Snoopy and Elf! The group, who has visited the hospital for the past three years, brightened the day for many patients throughout the hospital, delivering holiday cards and PBA water bottles.

Providing Holiday Cheer to Patients

On December 24, Orange Regional Employees and Volunteers visited units to sing holiday carols and distribute gifts to inpatients. The visits lifted the spirits of those staying at the hospital during the holiday season. The carolers, all donned in festive attire, sang songs and delivered small plants and big smiles.

Rowley Family Birthing Center Makes Ornaments

Every year, the Rowley Family Birthing Center distributes holiday ornaments to new moms and infants on the unit. The tradition of ornament distribution was started by Heidi Mosher, RN in 2009. All new moms are encouraged to pick their own special ornament marked “Baby’s First Christmas” from the Rowley Family Birthing Center tree. For patients who do not celebrate Christmas, they can select a generic baby memento that can be personalized with the infant’s name or date of birth.

Our hospital bustled with holiday visitors and donations throughout the month of December! Thank you to all of the thoughtful community members who helped Orange Regional make the holidays a little brighter for our patients.

Operation Dalmatian

On December 15, the Town of Walden Fire Department visited Orange Regional to pick up new, unwrapped toys generously donated to Operation Dalmatian by Orange Regional employees and members of the community. The fire department, along with "Santa Claus," visited with inpatient rehabilitation patients to deliver candy canes. Toys were distributed to over 200 Orange County families in time for the holidays. For more information about Operation Dalmatian, please contact Katherine Bergmann at 333-1342 or kbergmann@ormc.org.

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2015 Ugly Holiday Sweater Contest

Orange Regional held its annual Ugly Holiday Sweater Contest on December 21. Staff members across all departments participated by wearing their Ugliest Holiday Sweaters. The winners of the contest were:

1stPlace: Jamie Wallace of Surgical Scheduling 2ndPlace: Carleigh Drake-Kidd of Patient Financial Services 3rd Place: Matthew Kopec, Biomed Tech and Jennifer Torres, 2N Nursing Assistant

Connections January 2016

SAVE THE DATE

Blood Drive

First Wednesday of Each Month 9:00 a.m. to 2:00 p.m.

The American Red Cross Donor bus will be located outside of the Main Campus Entrance.

Outpatient Health Fair

Saturday, March 19 11:00 a.m. to 3:00 p.m.

Recycling Update

All paper recycling is now done through the HIPAA bins. Please also note that the blue bins at the Pavilion have been permanently removed.

In 2015, the Radiation Oncology team created a program based on its Gallup scores and discussion with staff. Staff voiced a need to be recognized for their achievements and, together, they created a peer recognition program at the Goshen off site and Pavilion, in which staff can give an Outstanding Wonderful Leader (OWL) hoot to another employee.

Employees write a name and a brief description of what their team member did that was outstanding, wonderful, or reflective of being a leader on one of the owl cutouts and place it on the tree. At the end of each month, OWL nominations are read out loud to the staff. The employee with the most OWLs is employee of the month and receives a $10 gift card of their choice.

Betty Koshy, who created the OWL program for employee recognition (peer to peer) within the Radiation Oncology Department, was presented with a unique owl figurine by her leaders for illustrating the characteristics of the OWL program. Congrats Betty!

OWL Program Boosts Peer Recognition

Tie

Center Court – Crystal Run at Galleria Mall 1 Galleria Drive Middletown, NY

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