Consult21Steering Board

Working Group StatusRAG

Jan 08 / Feb 08 - Interim Architecture & Framework

Network Structure

Systems & Processes

Products Interconnect & Portfolio

Broadband

Line Access

Point to Point

Implementation & MigrationCommunicationsContracts

G

A

R

G

R

R

A

A

A

Consult21Steering Board

Network StructureRAG Status RED

Key Issues (For Discussion)

VLC planning rules and architecture

NDA agreements on who CP’s contact in BT regarding network inventory dataset

Key Milestones

Jan/Feb AchievementsA further release of the Network Inventory issued. Good progress being made on providing security and a workable process for CP’s to obtain datasets .A cross group focus team have been formed to resolve this issue

Define the VLC interface spec ie SIP/MX SIP/MW & ND1619

Time (R) Cost (G) Quality (G)Customer

Sat. (R)Status: Information

(R)

Feb/Mar / Work planNetwork inventory - Provide new release of the network inventory and easier access to datasetReview the requirements of NSWGDefine the VLC interface spec ie SIP/MX SIP/MW & ND1619Review capabilities of the Innovation PlatformDerive requirements for VLA phase2 for NICC actitatives

Consult21Steering Board

Systems & ProcessesRAG Status GreenKey Issues (For Discussion)Issues discharged from here to the relevant WG, ie I&M WG in most cases.

Key MilestonesJan/Feb Achievements• S&P WGs were held on the 16th January and 12th February to review the new BTW

systems roadmap. The key focus of these meetings was to review the format and content to ensure they meet CP requirements. The aim is to provide the information on a roadmap via BTW.com that allows us to align systems investment and development across the industry.

• NICC B2B held a review on the 30th to agree the work programme for 2008. As a result of this it will include the following:

1. Complete work on L2C standard and T2R generic schema.2. Produce proposals for further prioritisation for the following:

Location/Address matching Global Crossing Appointing/Arranging access: Consultant Billing (L2C) C&W Service Inventory & Catalogue Thus T2R Structured Information BT Gateway instrumentation, monitoring & management tba SLA management / MIS tba E2E PCK (Primary Correlation Key) tba T2R problem & escalation management tba Tools for structuring information about B2B interfaces BT B2B Development (C2M) guide BT Systems/platform Migration best practice guide BT

3. Continue work on international standards alignment with TNF, OBF, ITU, etc• All CPs are encouraged to comment and contribute to the review. Please

contact graham.crane@bt.com for more information or visit the NICC B2B web site @ niccb2b.org.uk

Feb/Mar Work plan• The next S&P WG will be arranged shortly when the BTW systems roadmap is

complete and we are ready for it to be reviewed in detail• The S&P WG would continue to provide support to I&M WG on operational support

systems issues as DSP progresses and product WGs as required. • NICC B2B will hold meetings 15th February to discuss L2C progress and 27th February

to finalise the priorities for 2008.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

Consult21Steering Board

Interconnect & PortfolioRAG Status Red Key Issues (For

Discussion)• Lack of SVLAN and conversion

indicative pricing, with no “date for a date”.

• Concern at uncertainty of when NGN CC will be available / have 21CN traffic – awaiting output of Voice Strategy work as part of DSP.

Key MilestonesJan/Feb Achievements• NGN CC Interoperability discussions continued with CP’s

• Contracts for NGN CC initial meeting held

• Detailed discussion held with CP’s on NGN FOA0 testing phase

• Feb/Mar Work plan• Continue with NGN CC Interoperability

• Progress NGN CC trial preparations

• Continue discussions on NGN CC contracts

Status: Time (R) Cost (G) Quality (G)Customer

Sat. (R)Information

(R)

Consult21Steering Board

BroadbandRAG Status: Red

Key IssuesCPs still await DDQ & Real-time, Elevated Best Efforts and Assured Rate elements of WBC pricing and Indicative Launch pricing for WBMC to allow CPs them to prepare business cases/make supplier and product decisions for 2008 onwards

WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting

Time (R) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (R)

Jan/Feb Achievements •BBWG held on 13rd February covering:

•WBCC/WBC/WBMC/IPstream Connect update•Speed Profile for ADSL2+•ADSL2+ and CPE compatibility/Availability Checker

•Consultation closure – WBC FTTP & DDQ•WBC Service Availability Schedule now released through 21CN Migrations Portal

•WBC draft contracts available for review & CP feedback

•WBC Migrations workshop held – 12th Feb

Feb / Mar Work plan•Walk-through of WBC Migrations process – 26th February

•Release of WBC Migrations Handbook•next Working Group is to be held on 18rd March:

•BB Availability Checker demo•WBC - SLAs & performance for DDQ, RT etc•Customer Trials update•Review of WBC pricing feedback•Discussion on communications & managing end users (CPE Compatibility, speed, marketing best practice, home-wiring etc)

•Bi-laterals on IPstream & Datastream sunsetting

Consult21Steering Board

Line Access

RAG Status: Amber

Key IssuesIndustry eagerly awaits Indicative Pricing for both VLA and WBCC

Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to BT resource

The 21CN Deployment Strategy Plan Update has raised a number of issues on the future of Voice and ISDN..

Responses required to the Industry Condoc, then an SOR to BT Group covering a number of key issues on the future of voice and broadband products;

Status:

Key Milestones

Jan/Feb AchievementsIndustry issued a Condoc via the Consult21 process (LA-009) on 21CN Access Products with responses due in January 2008

Topics covered were: 21CN Deployment Strategy Plan

Update VLA and WBCC product development and project plans; Condoc on Industry requirements for 21CN

February/March Work planThe next meetings are to be held on 21st February 2008.

Industry to progress ISDN requirements within 21CN.

VLA feasibility project plan

Time (A) Cost (A) Quality (A)Customer

Sat. (A)Information

(A)

Consult21Steering Board

Point to Point

RAG Status Amber

Key IssuesIndustry still require a fuller consultation on Openreach ORCHID product.

Openreach have issued indicative prices and plan to increase product collateral shortly.

Openreach are progressing with their re-examination of their product launch processes including how to engage with industry. This will be managed via a third party and is reported on at the Steering Board.

Exchange Openings and Closures. Industry require a much more extensive report on BT’s processes for timely communications with CPs of exchange openings, closures and changes in network roles. Note: agreed with BT Group Property to have a joint session to revisit existing closure process

Industry await Openreach input on the future of TDM products to align with the TDM Condoc

Time (G) Cost (G) Quality (G)Customer

Satisfaction (G)Status:

Key Milestones

Jan/Feb AchievementsMSIL (1G) now live

TDM consultation closed

Fuller update to be provided after the next WG

Feb/Mar Work PlanThe next P2P WG meetings will be held on 22nd Feb 08 and 19th March 08

TDM Condoc - final responses document to be issued by end Jan 08

Continue Openreach TDM bilaterals with CPs, coordinate with BT Group on approach and outcome.

Look at exchange management scenarios to tune opening/closing process

Information (A)

Consult21Steering Board

Implementation & Migration (&CT) RAG Status Amber

Key Issues (for discussion)

1. Availability of Pathfinder schedule/plan, national migration schedule and clarity on the BT 21CN implementation strategy [information @ red reflects this concern]

2. Lack of clarity on dates/timeframes for migration/implementation activity is affecting CPs ability to plan for implementation/migration and keep motivation and focus within their organisations.

3. Deployment Strategy Plan seen as fundamental shift in policy on new/existing products, which impacts on CP investment plans.

Key MilestonesDec/Jan Achievements• Launched Deployment Strategy Plan multilateral engagement.• Pre-migration scheduling consultation concluded (C21-IM-030

refers) all feedback reviewed and requirements formally with project team

• Launched re-scoped weekly Pathfinder Review calls, including operational readiness updates.

Jan/Feb Work plan• Continue Deployment Strategy Plan consultations.• Issue the Bedlinog In Life learning closure report and review

with industry.• Develop an outcome based plan further in-life learning/end

user feedback processes to support Pathfinder activity• Final review of WG comms action plan with CPs.• Complete development of migration customer experience

scenarios (network features and incident comms)• Conclude ISDN Testing consultation inc scheduled workshops• Integrate WBC implementation work into IMWG work stack

Time (A) Cost (G) Quality (G) CustomerSatisfaction (G)

Status: Information(R)

Consult21Steering Board

PSTN Migration (Wick & Bedlinog re-migrations)

CP Issues/Feedback BTW actions:1. Product Regression Testing

completed in NAL & FOA environment

2. Successful completion of stability run in NAL & FOA

3. Cold Standby in place to supplement existing mitigation responses for call server

See weekly Pathfinder POTS report for detailed status

Update: 12/02/08RAG Status: Amber

Wick & Bedlinog re-migration tbc

Consult21Steering Board

PSTN Migration – Phase 2

Update: 12/02/08RAG Status: Red (see commentary)

CP Issues/Feedback BTW actions:CP Visible 21CN v 20CN flag for lines Change request accepted;

confirmation from Openreach that CR included in RS800 (delivery Mar 08)

CPs do not believe that BTWs migration solution addresses the higher expectations and complexity of managing business and emergency/critical service providers through 21CN migration:

Out of hours activity for pre-migration activities

PEW – CPs would like to know the hour of the outage on a per line basis

Minimised outages/network freezes

Pre migration scheduling project underway, categorisation on Units C&D taking place for Pathfinder

Design & availability of Migration portal and xml for pre-migration scheduling

Awaiting outcome of previous action.

Replacement of email based PEW process for voice through the migration portal and xml.

Currently outside scope of published BT road map.

Confirmation of the timeframes for reversion to legacy of lines with critical incompatible CPE

Tactical fix in place for Pathfinder only

Consult21Steering Board

Interconnect Route Migration Review

• Capacity distributed mid November

• SPOC in CTC for CMR issues

• T3a programme almost complete bar some renegotiated dates

• BT has announced that the principles on which it was planning/prioritising its 21CN implementation activity in 2008/early 2009 will no longer be network engineering driven but rather centred round the implementation of new services and that the proposed CP migrations from the DLE layer to the NGS's will instead now be determined by the Communication Providers themselves. Further discussion to assess the impact of this strategy is due at the next Prov Experts meeting on 18th January.• Assessing billing

for BAU VICVIC Product

•CMRs to be analysed, reviewed and fixes applied.

Post Transfer Phase

•All T1 circuits now complete.

•T2 circuits now complete

•T3 commenced

Transfer Phase

•VCONN reports being improved

Preparation Phase

•No O/S issuesAdmin Phase

Key actions/Next Steps

Element Description

Consult21Steering Board

Migration Communications

RAG status: Green

Key issues

1) how to reach non-engaged CPs.

2) Perceived lack of clarity on migration strategies.

3) Time status remains amber as CPs have frozen their own comms depending Voice Strategy outcome

February 08 achievements / March 08 plansWebcalls –

An overview of WBCC product development and agile working webcall was held on 5th February with 59 people joining via audio, 50 via web invite sent

Corporate communications – work progressing on developing the corporate communications for the nine chosen vertical sectors and associated trade associations.

Broadband communications – meeting held with the working group on the NGN broadband programme. The call was well received and CPs are now considering the communications support they need for their communications, either internally or externally to their end-users.

Other

Switched-on website refresh completed.

End of February/March 08 work planCorporate communications experts group scheduled for 19th February to further progress.

Build proposal document for reaching unengaged CPs – once agreed proposed work will progress.

Next working group planned for 7th March.

Time (G) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Consult21Steering Board

Migration communications – reseller communications

RAG status: Green

Key information:

1) Perceived lack of clarity on migration strategies. Michael Eagle reported a perceived disenchantment due to lack of uncertainty & information on the programme

2) Time status remains amber as CPs have frozen their own comms depending Voice Strategy outcome

February 08 achievements / March08 planWebcalls – see details on first slide for webcalls held/planned.

E-newsletter – there are currently 461 people registered on the reseller database to receive future newsletters, invites etc

Measurement of reseller communication campaign effectiveness – Questions previously developed and the three groups for surveying are decided (those on the reseller database who attended one of the events, those on the reseller database who did not attended one of the events and those on the Miles Publishing database. The research survey will now take place in July

End January/ February work plan

Next working group planned for 15th February.

Frequency of future working groups to be a discussion item at the next working group.

Time (G) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Consult21Steering Board

Contracts (MSA)RAG Status Amber

Key Issues (For Discussion)

• SLA numbers for MSIL were included but too late for a considered industry view

• WBC product due for launch in April 08, need to commence contract review immediately

Key Milestones

Jan/Feb AchievementsInitial information sent out for WBC product discussion at the Feb WG

Fuller update to be provided post the WG

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

Feb/Mar Work planCommence WBC driven discussions with view to next issue of MSA to incorporate shortfalls identifiedFebruary meeting put back to 25th Feb to accommodate draft issue of WBC product informationMarch meeting now 17th March

Consult21Steering Board

WG Issues & RAGsWorking Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help.

The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert.

Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.

Indicator/Status Red Amber Green

Time Agreed key milestone date cannot be met

Agreed key milestone date in jeopardy

All milestones on track

Cost (resource) WG failing due to lack of resource

WG requires extra resource

No additional resource required for WG

Quality WG failing against Key Processes Indicators

(KPIs)

WG KPIs in jeopardy All KPIs on track

Customer Sat. Overall customer satisfaction rated as

poor

Overall customer satisfaction rated as

average

Overall customer satisfaction rated as

good

Information Content not agreed causing critical delays

Content agreed but delivery date not

agreed

Required content (to be) delivered to time