Consult21Steering Board

Working Group StatusRAG

Dec 07 / Jan 08 Architecture & Framework

Network Structure

Systems & Processes

Products Interconnect & Portfolio

Broadband

Line Access

Point to Point

Implementation & MigrationCommunicationsContracts

G

A

R

G

R

R

A

A

A

Consult21Steering Board

Network StructureRAG Status RED

Key Issues

• Voice Strategy review has effected Blended rates for SVLAN.

• VLC planning rules and architecture

• NDA agreements on who CP’s contact in BT regarding network inventory dataset

Key Milestones

Dec/Jan Achievements

MSIL Resilience Condoc C21-NS-016 issued, with 4 CP responses. Closure document, C21-NS-027 reviewed.

Voice Strategy session held with CP response .

A further release of the Network Inventory issued. Good progress being made on providing security and a workable process for CP’s to obtain datasets.

Calendar dates for further meetings have been agreed for the remainder of the year.

Time (R) Cost (G) Quality (G)Customer

Sat. (R)Status: Information

(R)

Jan/Feb / Work planNetwork inventory - Provide new release of the network inventory and easier access to datasetReview the requirements of NSWGDefine the VLC interface spec ie SIP/MX SIP/MW & ND1619Review capabilities of the Innovation PlatformDerive requirements for VLA phase2 for NICC activities

Consult21Steering Board

Systems & ProcessesRAG Status GreenKey Issues (For Discussion)Issues discharged from here to the relevant WG, ie I&M WG in most cases.

Key MilestonesDec/Jan Achievements• A joint S&P WG and NICC B2B meeting was held on the 18th December. We

discussed the future of the group and agreed it would be dependent on the outcome of the 21C customer experience event and the systems interface roadmap web call being held in January.

• The web call to discuss BT Wholesale’s systems interface roadmap was held on the 16th January. It was very successful with 40 people from 15 organisations joining. 60% said they would like to be involved in developing the roadmap and reviewing its contents.

• NICC B2B progress includes: L2C Standard: The development process and milestones have been agreed

with new team member and consequently the project is now set green again. March is now the target for completion of development phase.

T2R: Standard published and development of generic schema is on target Documentation: 11 standards, best practice, guideline documents that

represent NICC B2B’s first year’s work now formally agreed and available from NICC web site

International standards: Work to align with international standards going ahead as follows: ITU - alignment complete; TMF – waiting for response; & OBF – agreed to help

Work stack review: we plan to review progress and priorities for the 2008 work stack on 30th January and would encourage all CPs to be represented. Please contact graham.crane@bt.com for more information or visit the NICC B2B web site @ niccb2b.org.uk

Jan/Feb Work plan• The next S&P WG meeting will be arranged shortly to discuss the BTW systems

roadmap.• The S&P WG would continue to provide support to I&M WG on operational support

systems issues as DSP progresses and product WGs as required. • NICC B2B will hold its review on 30th January and continue the L2C analysis phase

and set up review meetings as required.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

Consult21Steering Board

Interconnect & PortfolioRAG Status Red

Key Issues•RAG status overall now

Red due to the lack of SVLAN and conversion indicative pricing,

• Concern on DSP impact on NGN CC.

Key MilestonesDec/Jan Achievements

• NGN CC Interoperability discussions continued with CP’s

• Interoperability Validation testing (IVT) Test Specification agreed.

• Detailed discussion held with CP’s on NGN FOA0 testing phase

• Jan/Feb Work plan

• Continue with NGN CC Interoperability

• Progress NGN CC / MSIL trials

• Contracts for NGN CC

Status: Time (R) Cost (G) Quality (G)Customer

Sat. (R)Information

(R)

Consult21Steering Board

BroadbandRAG Status: Red

Key IssuesCPs still await DDQ & Assured Rate elements of WBC pricing and Indicative Launch pricing for WBMC to allow CPs them to prepare business cases/make supplier and product decisions for 2008 onwards

WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting

Time (R) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (R)

January Achievements •BBWG held on 23rd January covering:

•IPstream Connect pricing & re-engineering process/testing plans

•WBC – Sell-through model, pricing (minus DDQ, Assured Rate and real time QoS), trial approach and customer experience

•CP view of principles for IPstream sun setting (ahead of formal consultation)

•Bell Wire problem – update on I-plates•WBMC Update

•Weekly calls continue with WBC Triallists•WBC Rollout plan inc WBC interconnect nodes availability schedule published (until March 2009)

•Review of Industry SoR for WMBCC & overview of Industry Condoc – C21-LA-009 (on CP voice requirements)

February Work plan•next Working Group is to be held on 13rd February:

•ADSL2 availability checker•CPE & ADSL2+•Consultation closure – WBC FTTP & DDQ

•Bi-laterals on IPstream & Datastream sun setting

Consult21Steering Board

Point to Point

RAG Status Amber

Key IssuesIndustry still require a fuller consultation on Openreach ORCHID product.

Openreach have issued indicative prices and plan to increase product collateral shortly.

Openreach are progressing with their re-examination of their product launch processes including how to engage with industry. This will be managed via a third party and is reported on at the Steering Board.

Exchange Openings and Closures. Industry require a much more extensive report on BT’s processes for timely communications with CPs of exchange openings, closures and changes in network roles. Note: agreed with BT Group Property to have a joint session to revisit existing closure process

Industry await Openreach input on the future of TDM products to align with the TDM Condoc

Time (G) Cost (G) Quality (G)Customer

Satisfaction (G)Status:

Key Milestones

Dec/Jan AchievementsThe Working Group meeting was held on 14th January 2008, attended 6 CPs plus Openreach, BT Design and BTW.

Key issues covered at the WG were: Openreach Update, TDM Condoc, MSIL (1G trial progress & 10G options) and exchange management.

Initial responses to TDM condoc issued on 21st Dec 07

MSIL contract documentation for 1G IBH, ISH and APH notified on 24th Dec 07

Jan/Feb Work PlanThe next P2P WG meetings will be held on 22nd Feb 08 and 19th March 08

TDM Condoc - final responses document to be issued by end Jan 08

Continue Openreach TDM bilaterals with CPs, coordinate with BT Group on approach and outcome.

Look at exchange management scenarios to tune opening/closing process

Information (A)

Consult21Steering Board

Implementation & Migration (&CT) RAG Status Amber

Key Issues (for discussion)

1. Availability of Pathfinder schedule/plan, national migration schedule and clarity on the BT 21CN implementation strategy [information @ red reflects this concern]

2. Lack of clarity on dates/timeframes for migration/implementation activity is affecting CPs ability to plan for implementation/migration and keep motivation and focus within their organisations.

3. Deployment Strategy Plan seen as fundamental shift in policy on new/existing products, which impacts on CP investment plans.

Key MilestonesDec/Jan Achievements• Launched Deployment Strategy Plan multilateral engagement.• Pre-migration scheduling consultation concluded (C21-IM-030

refers) all feedback reviewed and requirements formally with project team

• Launched re-scoped weekly Pathfinder Review calls, including operational readiness updates.

Jan/Feb Work plan• Continue Deployment Strategy Plan consultations.• Issue the Bedlinog In Life learning closure report and review

with industry.• Develop an outcome based plan further in-life learning/end

user feedback processes to support Pathfinder activity• Final review of WG comms action plan with CPs.• Complete development of migration customer experience

scenarios (network features and incident comms)• Conclude ISDN Testing consultation inc scheduled workshops• Integrate WBC implementation work into IMWG work stack

Time (A) Cost (G) Quality (G) CustomerSatisfaction (G)

Status: Information(R)

Consult21Steering Board

PSTN Migration (Wick & Bedlinog re-migrations)

CP Issues/Feedback BTW actions:1. Product Regression Testing

completed in NAL & FOA environment

2. Successful completion of stability run in NAL & FOA

3. Cold Standby in place to supplement existing mitigation responses for call server

See weekly Pathfinder POTS report for detailed status

Update: 17/01/08RAG Status: Amber

Wick & Bedlinog re-migration tbc

Consult21Steering Board

PSTN Migration – Phase 2

Update: 17/01/08RAG Status: Red (see commentary)

CP Issues/Feedback BTW actions:CP Visible 21CN v 20CN flag for lines Change request accepted;

confirmation from Openreach that CR included in RS800 (delivery Mar 08)

CPs do not believe that BTWs migration solution addresses the higher expectations and complexity of managing business and emergency/critical service providers through 21CN migration:

Out of hours activity for pre-migration activities

PEW – CPs would like to know the hour of the outage on a per line basis

Minimised outages/network freezes

Schedule for pre migration activity agreed in principle as well as out of hours for all intrusive pre-migration work. Consultation, C21-IM-030, now closed and discussions kicked off on 17th January to be progressed.

Design & availability of Migration portal and xml for pre-migration scheduling

Awaiting outcome of previous action.

Replacement of email based PEW process for voice through the migration portal and xml.

Currently outside scope of published BT road map.

Confirmation of the timeframes for reversion to legacy of lines with critical incompatible CPE

Tactical fix in place for Pathfinder only

Consult21Steering Board

Broadband RAG StatusCP Issues/Feedback BTW actions:

1. The unavailability of WBC launch pricing

2. Quota allocations per WBC enabled exchange, i.e. how will BTW decide how to "divvy up“ daily migration capability?

3. Allocation of spare capacity at these exchanges

4. Unavailability of an automated, volume migration process at 30th April.

5. WBC Customer Trial is in delay until at least 21st Jan

1. This has been delayed but is expected on 23rd Jan.

2. By forecast exchange vols; market share; or exchange system size. Decision due next week.

3. How will this be communicated to the CPs? Is it on a first come first served basis or quota driven?

4. Options beyond re-jumpering (day1) will not be available until 3-6 months after launch.

5. Service Trial success criteria still to be met.Update: 15/01/08

RAG Status: Amber (subject to dependency milestones being achieved)

Consult21Steering Board

Line Access

RAG Status: Amber

Key IssuesIndustry eagerly awaits Indicative Pricing for both VLA and WBCC

Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to BT resource

The 21CN Deployment Strategy Plan Update has raised a number of issues on the future of Voice and ISDN..

Responses required to the Industry Condoc, then an SOR to BT Group covering a number of key issues on the future of voice and broadband products;

Industry seeking confirmation that baseband will continue to be part of BT portfolio

Status:

Key Milestones

Dec/Jan AchievementsThe Line Access Working Group met on 22 Jan 2008 with 25 people representing 9 CPs plus BT Design, BT Wholesale and Openreach.

Topics covered were: 21CN Deployment Strategy Plan

Update VLA and WBCC product development and project plans; Condoc on Industry requirements for 21CN

Meeting dates agreed for remainder of year

January/February Work planThe next meetings are to be held on 21st February 2008.

.Industry issued a Condoc via the Consult21 process (LA-009) on 21CN Access Products with responses due in January 2008

Owen Gardner has now taken over as the Buddy for Line Access.

Industry to progress ISDN requirements within 21CN.

Time (A) Cost (A) Quality (A)Customer

Sat. (A)Information

(A)

Consult21Steering Board

Interconnect Route Migration Review

• Capacity distributed mid November

• SPOC in CTC for CMR issues

• T3a programme almost complete bar some renegotiated dates

• BT has announced that the principles on which it was planning/prioritising its 21CN implementation activity in 2008/early 2009 will no longer be network engineering driven but rather centred round the implementation of new services and that the proposed CP migrations from the DLE layer to the NGS's will instead now be determined by the Communication Providers themselves. Further discussion to assess the impact of this strategy is due at the next Prov Experts meeting on 18th January.• Assessing billing

for BAU VICVIC Product

•CMRs to be analysed, reviewed and fixes applied.

Post Transfer Phase

•All T1 circuits now complete.

•T2 circuits now complete

•T3 commenced

Transfer Phase

•VCONN reports being improved

Preparation Phase

•No O/S issuesAdmin Phase

Key actions/Next Steps

Element Description

Consult21Steering Board

Migration Communications

RAG status: Green

Key issues

1) how to reach non-engaged CPs.

2) Perceived lack of clarity on migration strategies.

3) Time status changed to amber as CPs have frozen their own comms depending Voice Strategy outcome

January 08 achievements / February 08 plansWebcalls –

BTW’s system & process roadmap webcall – held 16 th January - 44 web connections, 41 by audio

An overview of WBCC product development and agile working – planned for 5th February – invite sent

Corporate communications - several corporate communications experts group have been held. Agreement reached to proceed with vertical and horizontal sectors. A further call to progress/define the work required is being held 23rd January 08.

Broadband communications – a series of communications to help CPs with broadband communication are planned – a white paper/briefing on WBC, schedules and breifing note to explain previous strategy versus new strategy. Aim is to issue these prior to Christmas. Further communications will also follow (see below in planned work)

End of January/February 08 work plan WBCC product development and agile working webcall to take place 5th February.

A separate Broadband communications experts meeting will take place on 31st January to ensure CPs have sufficient comms for their own communications on the new broadband strategy, speeds and exchange footprint etc.

Another corporate communications experts meeting will be planned to progress the corporate communications piece.

Next working group planned for 8th February.

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Consult21Steering Board

Migration communications – reseller communications

RAG status: Green

Key information:

1) Perceived lack of clarity on migration strategies. Michael Eagle reported a perceived disenchantment due to lack of uncertainty & information on the programme

2) Time status changed to amber as CPs have frozen their own comms depending Voice Strategy outcome

January 08 achievements / February 08 planWebcalls – see details on first slide for webcalls held/planned.

E-newsletter – there are currently 457 people registered on the reseller database to receive future newsletters, invites etc

Measurement of reseller communication campaign effectiveness – Questions developed and the three groups for surveying are decided (those on the reseller database who attended one of the events, those on the reseller database who did not attended one of the events and those on the Miles Publishing database. However the timing of the survey is currently being reviewed.

End January/ February work plan

Next working group planned for 15th February.

Reseller communication effectiveness research – timing is critical and

is currently being reviewed before the surveys are progressed.

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Consult21Steering Board

Contracts (MSA)RAG Status Amber

Key Issues (For Discussion)

• SLA numbers for MSIL were included but too late for a considered industry view

• WBC product due for launch in April 08, need to commence contract review immediately

Key Milestones

Dec/Jan AchievementsMSIL notification undertaken on 24th December (!G ISH, IBH and APH variants

Draft Working Group ToR discussed and offered for industry endorsement

Sequence of future WG meetings agreed

January meeting held with feedback from initial NGN CC experts meeting and an update on WBC product description and time plan given

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

Jan/Feb Work planCommence WBC driven discussions with view to next issue of MSA to incorporate shortfalls identifiedFebruary meeting put back to 25th Feb to accommodate draft issue of WBC product informationMarch meeting now 17th March

Consult21Steering Board

WG Issues & RAGsWorking Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help.

The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert.

Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.

Indicator/Status Red Amber Green

Time Agreed key milestone date cannot be met

Agreed key milestone date in jeopardy

All milestones on track

Cost (resource) WG failing due to lack of resource

WG requires extra resource

No additional resource required for WG

Quality WG failing against Key Processes Indicators

(KPIs)

WG KPIs in jeopardy All KPIs on track

Customer Sat. Overall customer satisfaction rated as

poor

Overall customer satisfaction rated as

average

Overall customer satisfaction rated as

good

Information Content not agreed causing critical delays

Content agreed but delivery date not

agreed

Required content (to be) delivered to time