1 © 2007 Avaya Inc. Confidential and proprietary information

Introduction of simpler & smarter user interface for phone applications

Aug 22nd, 2007 Tomohiro Iwasa Avaya Japan

2 © 2007 Avaya Inc. Confidential and proprietary information

Which do you prefer?

3 © 2007 Avaya Inc. Confidential and proprietary information

Conventional phone applications

4 © 2007 Avaya Inc. Confidential and proprietary information

5 © 2007 Avaya Inc. Confidential and proprietary information

6 © 2007 Avaya Inc. Confidential and proprietary information

So many buttons to press … So much work for state change …

7 © 2007 Avaya Inc. Confidential and proprietary information

PROPOSAL TO THE MARKET

A simple appearance of phone control applications

for ease of use

8 © 2007 Avaya Inc. Confidential and proprietary information

Believe or not …

9 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad

This icon represents YOUR PHONE and YOURSELF

10 © 2007 Avaya Inc. Confidential and proprietary information

Then, how you operate it?

11 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad

ID: 100021 PW: ****** #: 8826

Login

Phone Pad

* Ready to receive customer calls�

Customer Service 03:23

Ready�

Simply drag and put the phone icon on the specific area for state change

Work-state area

12 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad

AUX

Phone Pad

ACW

* After-call work, in working state of the wrap-up work, and not ready to

receive customer calls� * In non-working state of taking a break, having

lunch or in toilet�

Work-but-not-ready

area

13 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Phone Pad

090-9381-72xx 00:21

Answering

Connected Alerting

Touch or click on the phone icon to answer call

090-9381-72xx 電話ですよ！

14 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Phone Pad

090-9381-72xx 00:21

Dialing

Connected

090938172xx

Put the phone icon on the telephone number

to make a call to.

Customer Directory

15 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Phone Pad

5 6 7 8

1

2 　

3

4 9 0 * #

03557587_

Digit-select dialing Held (Music on hold)

090-9381-72xx 05:22

Erase digits

16 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Phone Pad 090-9381-72xx

04:21

090-1026-27xx 02:23

Dialing

Conferenced

080102627xx

090-9381-726xx 04:21

Customer Directory

17 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Phone Pad 090-9381-72xx

090-1026-27xx

Dialing

Transferred

080102627xx

090-9381-72xx 04:21

18 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad

Logout

Phone Pad

X

Drop (Call disconnect)

090-9381-72xx 04:21

19 © 2007 Avaya Inc. Confidential and proprietary information

Comparison Phone Pad

ID: 100021 PW: ****** #: 8826

1

2 　

3

4

5 6 7 8

9 0 * #

090-9381-72xx 00:21

Button-based phone application

Phone control by pressing the buttons

Just move the phone icon for what you want

20 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad in any shape    

21 © 2007 Avaya Inc. Confidential and proprietary information

Phone Pad Ready AUX ACW Logout

090-9381-7266 00:21

1 2 3 4 5 6 7 8 9 0 * # 090-9381-7266

00:21

Tel Ready

Mail Ready

Mail &

Tel

ACW

Outbound Ready

ACW AUX

MAIL

TEL

TEL MAIL

03-3446-7514 35:05

ACW

AC

W

1 2

3

4 5 6

7 8

9

0 #

*

22 © 2007 Avaya Inc. Confidential and proprietary information

It smartly appears on business applications

23 © 2007 Avaya Inc. Confidential and proprietary information

24 © 2007 Avaya Inc. Confidential and proprietary information

25 © 2007 Avaya Inc. Confidential and proprietary information

And, on the hard phone …

26 © 2007 Avaya Inc. Confidential and proprietary information

AUX1 AUX2 AUX3

ACD Logout

27 © 2007 Avaya Inc. Confidential and proprietary information

The patent application is being prepared.