Contract No. HRS2015 Human Resource (HR) and Investigation Services Expires: 31 December 2020 CONTRACTOR PROFILES Category 3: HR Investigations CONTRACT MANAGER Vanessa Stickells Government Procurement Department of Finance Optima Centre 16 Parkland Road OSBORNE PARK WA 6017 Tel: (08) 6551 1593 Email: [email protected]Last updated: 12 November 2019 Document No: 01701711[v3] Postal Address: Government Procurement Department of Finance Locked Bag 11, Cloisters Square, Perth WA 6850
Transcript
Contract No. HRS2015 Human Resource (HR) and Investigation Services Expires: 31 December 2020
CONTRACTOR PROFILES
Category 3: HR Investigations
CONTRACT MANAGER Vanessa Stickells Government Procurement Department of Finance Optima Centre 16 Parkland Road OSBORNE PARK WA 6017 Tel: (08) 6551 1593 Email: [email protected] Last updated: 12 November 2019
Document No: 01701711[v3]
Postal Address: Government Procurement Department of Finance Locked Bag 11, Cloisters Square, Perth WA 6850
Website www.appliedinnovation.com.au Licensed Investigators Available
Yes
Contractor Profile The Applied Innovation Centre have been conducting investigations within the Western Australian Public Sector since 2005. During that time we have conducted investigations across a multitude of departments in addition to providing investigative and HR services to a number of private sector clients. We pride ourselves in providing independent, unbiased and objective findings with reports capable of withstanding scrutiny. Our Principal, Peter Newman, has worked in a range of specialist areas of Government including the WA Government Functional Review, general management consultancy (internal and external to the public sector), human resource management, industrial relations, training and development, information technology and management review and audit. We conduct all investigations with a process that:
• Is clear, fair and thorough
• Is respectful and engaging
• Includes a thorough review of all relevant evidence
• Delivers high-quality evidence-based reports and recommendations
• ensures minimal disruption to you and your business We have successfully conducted investigations into:
• Workplace Bullying
• Substandard performance
• Grievances between employees and managers
• Grievances between one employee and another
• Grievances where mediation has failed
• Breaches of organisational policies or codes of conduct
• Suspected criminal offences
• Whistle-blower allegations (private and public) Our services do not end when the investigation is complete as we can offer ongoing support through our accredited mediators. This ongoing service includes providing mentoring or coaching for leaders and managers in dealing with staff concerns, grievances, performance and other difficult situations as well as reviewing business processes to discover the underlying causes of the difficult behaviours or situations. Continued on next page.
Applied Innovation Centre ACN 108 934 069 ABN 46 108 934 069
Consultant Details
Name Qualifications Experience Level
Peter Newman Bachelor of Economics and Diploma in Public Administration Certificate IV in Government Investigation Certificate III in Investigative Services Inquiry Agent Investigator’s License No. 38017
1
Ian Edwards Grad Cert in Public Sector Management Cert IV Govt Investigations Cert III Investigative Services Investigator Licence 48411
1
Keith Chilvers Cert III Investigative Services. Master’s Degree in Business (Human Resource Management) Grad Dip Human Resource Management and Development Cert III Investigative Services, Chartered Member of the Australian Human Resources Institute, and an Associate Fellow of the Australian Institute of Management. Cert III Investigative Services
1
Murray Orrell
Bachelor of Arts and Diploma in Public Administration Certificate IV in Government Investigation Certificate III in Investigative Services Inquiry Agent No. 37858 Investigator’s Licence
1
John Scotland Bachelor of Arts, Graduate Diploma in Education, Graduate Diploma in Human Resources Development and Cert IV Training and Assessment. Accredited Mediator, Coach and conflict resolution specialist
1
Previous Experience in Category Name of Client Description of Service Provided
Department of Culture and the Arts Department of Mines, Industry and Regulation Department of Justice Department of Water Department of Housing City of Bunbury Landgate Office of Public Prosecutions South West Development Authority Department of Training Curtin University Country Health Service Main Roads WorkCover Disability Services Department of Communities Department of Commerce Large multinational companies
Clients serviced are for the past three years. Please refer to the Contractor Profile section for a description of services provided.
Website www.awipl.com.au Licensed Investigators Available
Yes
Contractor Profile Australia Wide Investigations (AWI) is a leading professional investigations company with over thirty years of experience in WA. We undertake investigations in relation to complaints and allegations of disciplinary breaches, including claims of discrimination, bullying and harassment, inappropriate workplace conduct, theft and corruption. Our client-oriented approach differentiates us from other companies. Our focus is on developing innovative strategies tailored to our client’s requirements to ensure optimal results and client satisfaction. Each of our investigators has a thorough understanding of the Public Sector Management Act and the Codes of Conduct relevant to the agencies within the Sector. We are recognised for our experience in dispute resolution and in the provision of consultancy and value added services. AWI conduct investigations with appropriate transparency. Our investigators provide a fair and unbiased assessment of the issues. We ensure that all parties are given an adequate opportunity to state their case and we conduct our investigations objectively with integrity, procedural fairness and confidentiality. We are discreet and mindful of sensitivities within a workplace. AWI management is dedicated to operating and maintaining a Quality Management System (QMS). Our QMS comprises of plans, policies, and procedures that cover every aspect of our operation. We believe in continuous improvement which encompasses all aspects of the delivery of service. Our commitment to quality, integrity, communication and training form the framework for delivering excellent value for money customer service. As a long term panel member of CUA Contract, we have conducted disciplinary and grievance investigations for various Government agencies including the Departments of the Premier and Cabinet, Corruption and Crime Commission, WAPOL, Attorney General, Treasury and Finance, Water, Disability Services Commission, Department of Health, Housing, Transport, Child Protection, Education, Mines and Petroleum, Corrective Services, Environment and Conservation; Fire and Emergency Services, and TAFE Colleges. We have performed multiple investigations for many of the agencies listed above, which highlights the quality of our services, our ability to get results and a consistently high level of customer satisfaction. All investigations are carried out by highly qualified licensed investigators who have held investigative roles in the federal and state public sector, and the legal profession. At AWI, all our investigations are conducted to the highest standard, robust enough to withstand independent scrutiny and judicial review. Continued on next page.
Australia Wide Investigations ACN 009 328 965 ABN 85 009 328 965
Consultant Details
Name Qualifications Experience Level
Joe Baskwell Licensed Investigator, Cert. III Investigation Services, Cert. IV Government Investigations and Cert. IV Government Fraud Control. Former Conciliation and Review Officer with WA Public Sector Commission
1
Ian Edwards Licensed Investigator, Cert. III Investigation Services and Cert. IV Government Investigations.
1
Haydn Dixon Licensed Investigator, Bachelor of Law – UWA (LL.B), Cert. III Investigations Services.
1
Don Brown Licensed Investigator, Cert III Investigation Services, Cert. IV Government Investigations and Cert. IV Government Fraud Control.
1
Danny Tampalini Licensed Investigator, Cert III Investigation Services, Cert IV Government Investigations and Cert. IV Government Fraud Control.
1
Tony Rompotis Licensed Investigator, Inquiry Agents License, Cert III Investigation Services, Cert IV Government Fraud Control
Contractor Profile Barbara Abbott has more than twenty years of experience in workplace investigations and reporting. Barbara has knowledge and experience in equal opportunity and workplace bullying. Her strengths are in investigations and reporting on grievances and disciplinary matters. Barbara has a background in education, human resource management and organisational development. She has broad public sector experience with includes work with Public Sector Standards, Equal Opportunity Commission and Public Sector Ethics. Behaviour matters are a small organisation with strong principles supporting natural justice, procedural fairness and due process. The business has excellent systems for maintaining quality and timely delivery of completed work. Additional information is available on Behaviour matters’ website.
Consultant Details Name Qualifications Experience Level
Barbara Abbott DipTeach, BEd, PGradDipBus(HRM/D) Certificate III Investigations
1
Previous Experience in Category Name of Client Description of Service Provided
Beilby’s consultants are experienced in conducting a range of HR investigations and have held high-level strategic and operational management roles in the public and private sector. They are familiar with the Public Sector Management Act (1994) and all relevant legislation within the remit of managing a public sector organisation. The team of Investigators, Alby Huts and Adrian Robinson have held investigations of a formal nature in relation to s.79 sub-standard performance and of a formal disciplinary nature and s.80, s81 of the Public Sector Management Act (1994). Adrian has overseen the representation of matters in the WA Industrial Relations Commission and both consultants are well versed in conducting and overseeing investigations into grievances, misconduct, equal employment opportunity, misappropriation of financial expenditure, workers’ compensation investigations and all other matters pertaining to legislation whether it be matters that can be managed by a public sector agency or matters that must be managed by the Corruption and Crime Commission.
Consultant Details
Name Qualifications Experience Level
Kath Andrews Bachelor of Commerce 1
Adrian Robinson Graduate Certificate in Human Resource Management General Diploma in Business Studies Master of Human Resource Management
1
Pam Svenningsen Postgraduate Certificate in Public Sector Management Postgraduate Diploma in Business (HRM) Bachelor of Commerce (majoring in Management)
• Investigations into serious misconduct often leading to termination of employment and individuals subsequently charged by the WA Police.
• Managing complaints for schools in the district including liaison with Principals, staff, parents, legal advisors, confirmation of relevant Education Act and Regulations, generation of response letters and phone calls in relation to complaint to resolution.
• Workforce management • Management of Breach of Standards
fact-finds to more complex potential misconduct / disciplinary investigations.
• Representing organisations as a witness in the WA Industrial Relations Commission, the Equal Opportunity Commission, WorkCover Conciliations / Arbitrations and other formal jurisdictions.
Website www.brennaninvestigations.com Licensed Investigators Available
Yes
Contractor Profile
Brennan and Associates is a licenced investigation company that has been providing professional services to Insurance, Corporate, Government and Private sector clients for over 29 years. We have conducted over 14,000 investigations to date, and are known as one of the most reliable and experienced licenced investigation firms in Western Australia. Full details of our range of services can be found at www.brennaninvestigations.com.
Our Workplace Investigation Team is headed by our Workplace Investigation Services Director, Simon Smith. Having spent 8 years as Assistant Director Complex Investigations at the Commonwealth Government Fair Work Ombudsman, Simon is a highly experienced investigator specialising in workplace conflict, bullying, harassment, misconduct, breach of discipline, grievances, underperformance, discrimination, coercion, duress, denial of entitlements, unlawful industrial action, sham contracting, misclassification of employment status, unfair dismissal, unlawful termination, adverse action and general fact finding investigations. He is also skilled in contemporary investigative interviewing techniques having trained as a trainer with Charles Sturt University in the delivery of Cognitive and PEACE model investigative interviewing for government investigations. With his prior experience, Simon understands the pressure faced by compliance managers and is totally committed to providing a high quality, professional and timely service to assist in meeting investigational standards and deadlines. Our investigation team consists of male and female licenced investigators who all have extensive knowledge in the conduct of workplace investigations, so we are able to cater for occasions where, due to the circumstances, a female investigator is considered to be more appropriate to conduct the investigation.
To enable our clients to select the most cost effective investigative solution, we offer a full range of investigative services that can be tailored to suit individual needs. Having agreed the terms of engagement and scope of the investigation, we will manage the investigation process, provide regular client updates and deliver a clear, concise investigation report with defensible findings based upon facts that are supported by the evidence obtained. Continue on next page.
Skilled Investigators, Tailored Packages, Quality Investigation Products, Office Support
Complaint Assessment, Full and Assisted Investigations, Grievances, Underperformance, PID, Fact Finding
Professional, Impartial, Factual, Accountable, Evidence Based Outcomes, 100% Customer Satisfaction
Contractor Profile Over 550 disciplinary, grievance and substandard (s79) investigations together with breach of standard reviews and organisational reviews have been undertaken for over 90 organisations, comprising state government agencies in addition to numerous local government cities, towns and shires, commonwealth departments and private sector organisations throughout Western Australia from 1999 to the present, with specific experience at successfully completing complex investigations.
Consultant Details
Name Qualifications Experience Level
Peter Burgess Master of Business Administration Bachelor of Business in Management, Human Resources and Industrial Relations Investigator’s License
1
Previous Experience in Category
Name of Client Description of Service Provided
[email protected] Organisational Development Coordinator City of Mandurah
Grievance investigations including allegations of bullying
[email protected] Senior Industrial Relations Consultant North Metropolitan TAFE
Website www.emergencysupport.com.au Licensed Investigators Available
Yes
Contractor Profile The Emergency Support Network is dedicated to providing best practice, timely and practical investigation services focused on positively resolving workplace issues. With extensive experience in providing investigative services to government, local government, and private sector organisations, ESN can conduct investigations into a range of highly complex conflict, misconduct, grievance and bullying and harassment issues. Our experience extends to having our investigations favourably reviewed in other forums, such as the CCC, WAIRC, PSC, FWC and courts. We are well versed in contemporary public sector practices, policy and frameworks as well as general legislative requirements. As an organisation, we specialise in consulting support, intervention, and training in the areas of interpersonal skills, conflict resolution, grievance management, bullying and harassment, psychosocial hazards, fitness for work, crisis response, mediation, peer support, effective supervisor / management skills, performance management, change management, risk management, OSH / EEO, management coaching, employee wellness, organisational behaviour and development, stress management / resiliency, and counselling. With over ten years’ experience in workplace investigation and interventions, ESN’s consultants hold a range of memberships with the following associations: Australian Psychological Society, Australian Human Resources Institute, Australian Institute of Management, Industrial Relations Society of WA, Professional Speakers Australia, and Crisis Intervention and Management Australasia.
Emergency Support Network ACN 088 411 910 ABN 58 088 411 910
Previous Experience in Category
Name of Client Description of Service Provided
Ms Gina Barron, Manager Complaint Resolution Unit, UWA
Several investigations into grievance, bullying, harassment, misconduct and disciplinary issues.
Ms Denise Ford, Manager HR, South Metropolitan Health Service
Several investigations into grievance, bullying, harassment, misconduct and disciplinary issues.
Ms Christine Thompson, A/Director Workforce Strategy, Public Sector Commission
Several investigations into grievance, bullying, harassment, misconduct and disciplinary issues at her previous employing agency, Department of Fisheries.
Website www.goldsec.com.au Licensed Investigators Available
Yes
Contractor Profile GSG is licensed under the Security and Related Activities (Control) Act 1998; Peter GRANT being the nominee. It is a Quality Endorsed company accredited to ISO9001:2015 certification. GSG is a Gold Status, corporate member of the Australian Security Industry Association Limited (ASIAL). Investigators can be nominated for particular investigations and where appropriate, they can become ‘authorised persons’ within relevant legislation. GSG is immediately able to offer the services of a number of personnel who can perform the tasks and meet all of the standards that are sought. For quality assurance purposes Peter LAVENDER acts as case manager for public sector inquiries predominantly, but is available for investigations if needed. Investigations into suspected breaches of discipline and disciplinary inquiries under the Public Sector Management Act 1994 have been completed for a wide range of public sector agencies. An efficient and effective approach is used to inquire into and resolve the allegations or issues in the best interests of all concerned. All such inquiries are subject to the application of the principles of natural justice. Procedural fairness is observed by persons conducting reviews of actions and related investigations. Insofar as industry experience is relevant, GSG conducts investigations globally, nationally and predominately within WA. The listed personnel exceed 200 years combined experience as investigators. All of the designated personnel have been involved in degrees of conflict resolution and mediation in various situations in their former roles. GSG has a strong commitment to maintaining stakeholder confidentiality. Policies and practices are aligned with the NPP and continually monitored to maintain the high standards required when dealing with information. All of the experiences, principles and protocols, various practices and procedures such as statement taking and report compilation, have been developed into a set of investigation guidelines that are the benchmark for all investigations conducted by GSG.
Consultant Details
Name Qualifications Experience Level
Malcolm EVANS MPPA, Grad Dip Bus (Mgmt), Dip Mgmt, Cert Crim Just Ed, Cert IV TAE, Cert III Inv Ser, FAIM, MAHRI, MAIPI, FBINAA
1
Peter LAVENDER (APM) Exec Cert Mgt, Dip Pol, Assoc Dip Bus, Cert III Inv Serv
Investigations into breaches of discipline vide the PSMA and breaches of the WA Public Sector Code of Ethics and the DAFWA Code of Conduct. The investigation was conducted partly in Regional WA.
Website www.heelanandco.com.au Licensed Investigators Available
No
Contractor Profile Heelan and Co. has extensive experience in facilitating workplace investigations in both the public and private sectors. The consultants employed by Heelan and Co possess in excess of 60 years combined IR/ER experience (see below), a significant portion of which centres around workplace investigations. Specifically, Heelan and Co have extensive experience in:
• Identifying the framework around which a particular investigation is to be conducted;
• Developing (and implementing) tailored approaches for the undertaking of workplace investigations;
• Assisting employers to (themselves) conduct workplace investigations;
• Preparing comprehensive workplace investigation reports (including conclusions) designed to stand up to scrutiny; and
• Providing advice in relation to the IR/HR consequences that can flow from a workplace investigation.
Heelan and Co Personnel: (1) Mr Tony Heelan - Managing Director of Heelan and Co with more than 30 years’ experience in IR/ER. (2) Mr Mark Vallence - Senior Consultant with approximately 20 years’ experience in IR/ER. (3) Mr Warren Milward - Consultant (legally qualified) with approximately 15 years’ experience in IR/ER (including lengthy stints in senior management positions with DOCEP). All Heelan and Co. personnel have extensive experience in conducting investigations within the public and private sectors.
Consultant Details
Name Qualifications Experience Level
Tony Heelan Bachelor of Arts (Industrial Relations) 1 Mark Vallence 1 Warren Milward Bachelor of Laws (Hons) and Bachelor of Commerce -
Contractor Profile As licensed Investigators, INVision’s Directors, Jane Wyllie and Tony Langmair offer combined experience and expertise spanning over 45 years in the public sector over three jurisdictions in a wide range of areas including Management, Consultation, Investigations and Workplace Reviews. We are highly regarded for our professionalism, integrity, objectivity, independence and skill in dealing with complex and sensitive matters. Since 2008 INVision has conducted numerous complex investigations for the WA public sector; Local and Federal Government; Private Sector and Universities, TAFE Colleges and Schools. We have a detailed and thorough working knowledge of the Public Sector Management Act 1994 and its application to administrative investigations. All of our investigations are accountable, transparent and conducted in accordance with the principles of natural justice and procedural fairness.
Our Services:
• Workplace Investigations: Sexual Harassment; Workplace Bullying; Discrimination and Victimisation; Fraud and Corruption; Breaches of Confidentiality and Misuse of Resources.
• Workplace Reviews: Assess and identify any operational or procedural challenges issues faced by your organisation; and identify avenues for improvement and implement positive change.
• Consulting: Create or develop of range of workplace Policies, Procedures and Practices.
Consultant Details
Name Qualifications Experience Level
Jane Wyllie B.Biomedical Science (Hons); B.Laws; Grad Dip Legal; Practice. Admitted to the Supreme Court of NSW in 2008.
1
Tony Langmair
Graduate Certificate in Public Sector Management; Diploma of Government (Investigations); Certificate IV in Training and Assessment.
Contractor Profile John McKenna and Associates is a professional and highly experienced investigation company with more than 35 years’ experience. Key personnel John McKenna and Jim Monteleone are former WA Police officers with impeccable and unblemished service records. John was engaged for a period of time with the Police Royal Commission before moving to the Corruption and Crime Commission where he conducted numerous successful and sensitive investigations involving Local Government and State Government Departments. As a legal practitioner at the Australian Securities and Investment Commission John undertook a number of complex fraud investigations. He has also appeared as counsel in both the WAIRC and the Fair Work Commission where he has successfully represented clients and as such has a comprehensive knowledge of this jurisdiction. Jim has undertaken countless workplace investigations over the past 14 years. Several investigations resulted from adverse findings made by the Corruption and Crime Commission against senior agency personnel. John and Jim have a comprehensive knowledge and understanding of the Disciplinary Process as prescribed in the Public Sector Management Act. Their Investigations are conducted to the highest level of ethical and integrity standards and are able to withstand any level of probity. The principles of natural justice, fairness and confidentiality are observed during all their inquiries and investigations. Investigations undertaken for a wide range of government agencies including: Department of Child Protection Department of Communities Department of Culture and the Arts Department of Environment Department of Transport City of Geraldton Landgate Princess Margaret Hospital Royal Perth Hospital
Department of Commerce Department of Corrective Services Department of Education Department of Finance Disability Services Commission Central TAFE Country Health Services Main Roads Treasury and Finance
Investigations undertaken include: Public Interest Disclosure-Whistle Blower x 4 Administrative Review Workplace Review Misappropriation of Funds Disclose Confidential Information Allegations of Abuse Misconduct Workplace Bullying and Harassment Fail to Respond to Patient Needs
Disclose Confidential Information Disobey Lawful Directive Inappropriate Workplace Behaviour Medication Errors Sexual Harassment Complaints Substandard Work Performance Assault Workplace Grievances Medication Errors
John McKenna and Associates ACN 19 187 242 880 ABN 66 128 575 860
John McKenna and Associates also offers follow up services by way of providing Ethics and Integrity lectures in regards to all of the above areas, ensuring that staff are aware of the elements which constitute these breaches and thus safeguarding both themselves and the organisation from possible litigation. Mr W McKenna has extensive experience in fraud related investigations as well as Organised Crime and surveillance techniques should the need arise for these attributes to be adopted. Consultant Details
Name Qualifications Experience Level
John McKenna Bachelor of Laws, Admittance to Practice Supreme Court of Western Australia. Assoc. Dip. Justice Studies, WAPOL Advanced Det. Training, Exec. Cert. Management
1
William McKenna WAPOL Det. Training. Organised Crime Investigation and Surveillance Course. Major Crime task Force Methodology. Cert III Investigative Services
1
Jim Monteleone Superintendent WAPOL - 34 years WAPOL and HR/ER Investigative Experience
1
Previous Experience in Category
Name of Client Description of Service Provided
Department of Environment Review of internal investigation concerning a serious fraud matter.
Department of Finance Disciplinary investigation concerning possible attempted fraud and breach of policy issues.
Department of Commerce Breach of policy and procedures.
Department of Communities Ministerial Administrative Investigation Review
Contractor Profile Monark is a highly accomplished provider of investigation services to W.A. Public Sector agencies. These services have also been provided to private sector clients. Investigation services have been provided by both Investigators listed below initially when employed in Human Resource Manager and Human Resources Practitioner roles in a number of WA Public Sector agencies, and over the past 20 years as an external provider through Monark (Mark Granston). Our investigations methodology has full regard for the legislation and policies. Examples of the type of allegations investigated include:
• Disciplinary with regard to many types of allegations e.g. misconduct, assault, theft
• Grievance with regard to many types of allegations
• Bullying, intimidation, victimisation
• Sub-standard performance
• Sexual harassment
• Disobeying lawful directives
• Review of breach claims in relation to a number of Public Sector Standards
• Compliance Inquiry General in accordance with the principles of human resource management outlined under section 8(1)(c) of the Public Sector Management Act 1994 and in accordance with section 79(5) of the Public Sector Management Act 1994.
Investigations have related to staff employed under various awards in numerous industries, at various classification levels located in a large number of agencies and industries throughout WA. We provide comprehensive reports that systematically and methodically detail all aspects of the investigation where we present each allegation, the critical facts, our analysis of the facts, a discussion on the available information, and our findings. We operate with propriety, confidence and speed.
Consultant Details
Name Qualifications Experience Level
Mark Granston B. App Sc (Psych), Grad Dip Org Psych 1
Alan Davies Fellow of the Australian Human Resource Institute 1
Please refer to paragraphs 2, 3 and 4 in the Contractor Profile Section above.
Durack Institute of Technology, Forest Products Commission, Departments of: • Agriculture and Food, • Fire and Emergency Services, • Racing and Gaming, • Child Protection
Contractor Profile Nella Global Solutions (NGS) is an established and highly reputable licensed and insured investigations firm based in O’Connor, Western Australia. Amanda Nella, Managing Director and Principal Investigator at NGS holds formal qualifications in Government Investigative practice and has over eighteen years (18) industry experience in providing investigative services to both the public sector and local government sector.
NGS has appeared on the CUA since 2011. NGS applies high level investigative standards by ensuring adherence to the principles of procedural fairness and natural justice and ensuring the stringent and consistent application of the hearing rule and rules of evidence.
NGS reports are highly professional and comprehensive, evidence based, clear, concise and will withstand any level of scrutiny by relevant stakeholders such as public sector oversight bodies including the Industrial Commission, Fair Work Australia, CCC and APHRA. NGS is highly regarded for its integrity, accountability and transparency and NGS has a reputation in delivering a highly efficient, cost effective and customer focused service. NGS is an Organisational Member of the Australian Human Resources Institute (AHRI) and Corporate Member of the Australian Security Industry PTY LTD (ASIAL). Amanda Nella is a current AHRI professional member (CAHRI).
Consultant Details
Name Qualifications Experience Level
Amanda Nella Diploma of Government (Investigations) , Diploma of Business (Investigations), Certificate III Investigative Services, Current AHRI Professional Member, Inquiry Agent 40258, Security Agent 40258, Private Investigator 40258
Nella Global Solutions ACN 151 829 319 ABN 65 151 829 319
Previous Experience in Category
Name of Client Description of Service Provided
Department of Health Allegations of Bullying in the workplace, Workplace Grievances, Preliminary Enquiries into allegations of inappropriate behaviour, Desktop Review - Preliminary Enquiry - Allegations of Abuse, Investigation into allegations of removal of documents of an agency and storage of such contrary to policy, Investigation into allegations of Sexual Harassment, Investigation into allegations of falsification of documentation and breach of medication processes, Investigation into Allegations of Misuse of DOH Equipment contrary to policy, Schedule 8 investigations, Complex Organisational Reviews and Food Audit Investigation.
WACHS
Investigation into Allegations of breach of process, Workplace Grievance.
Department of Corrective Services
Investigation into Allegations of breach of process, Workplace Grievance, Schedule 8 Investigations.
Mental Health Advocacy Service
Allegations against Advocates
Breast Care WA Allegations of Bullying in the Workplace
Disability Services Allegations of Inappropriate Conduct, Allegations of Bullying in the Workplace
Various Local Government Investigations into Breaches of Code of Conduct and Council Policy
Town of Bassendean, City of Mosman Park, City of Cockburn, City of Rockingham, Shire of East Wyndam Kimberley, Shire of Wongan Ballidu, Greater City of Geraldton,
Contractor Profile Nyaania Pty Ltd is a WA-based consulting firm, formed in February 2002 to provide services in public administration and procurement to government agencies within Australia and overseas. Directors Diane Gilbert and Colin Gilbert have extensive experience working at executive level within public sector frameworks, as has Senior Consultant Susan Kurtjak The company is an approved supplier of services to government, including under the previous HR-CUA 10410 and Investigations CUA 14610 and under previous arrangements for the Public Sector Commission such as reviews of recruitment process in relation to possible breaches of standard. We understand the frameworks applicable in that sector and pride ourselves on our integrity, and on being able to deliver services in an impartial, fair and objective manner. These qualities are applied in both our recruitment and investigations services. We are familiar with the processes that support sound investigations, including professionalism, accuracy, procedural fairness and timeliness.
Consultant Details
Name Qualifications Experience Level
Diane Gilbert - Director
BSc CAHRI MIGPA. Diane had 20 years’ experience as an executive in the Australian Public Service including as Director Corporate Support with the Australian Customs Service. Since forming Nyaania Consulting in 2002, she has provided recruitment and investigations services to the WA public sector.
1
Susan Kurtjak – Senior Consultant
EMPA CAHRI GCertPubSecMgmt. Susan has an extensive background in Government across a range of portfolios and responsibilities, including as Head of the WA Office of the Australian Public Service Commission. She is also experienced in providing recruitment and investigation services to the WA public sector.
Amanda Bott RMN-UKCC, Post Grad Cert (Health Service Management), MBA, GAICD. Amanda has more than 25 years’ experience in executive and management leadership roles across the government, not-for-profit and commercial sectors in Australia and the UK. Prior to that Amanda worked in the health sector as a registered mental health nurse.
2
Previous Experience in Category Name of Client Description of Service Provided
Department of Lands Series of investigations into grievances.
Department of Education Investigations including possible misconduct / breach of discipline.
South West Institute of Technology Review arising from PID report.
Corruption and Crime Commission Investigation.
Office of the Public Sector Standards Commission / Public Sector Commission
Range of reviews – possible breach of standards
Department of Veterans’ Affairs Investigations including possible misconduct.
National Offshore Petroleum Safety Authority
Investigation including possible misconduct.
Australian Public Service Commission Range of reviews including recruitment, grievances.
Contractor Profile SWY Consulting has been providing a consultancy service to the WA Public Sector since 1999.These services have included investigations for clients in the areas of staff performance, conduct, disciplinary matters as well as a range of grievance/complaint issues. In addition, members of the team, being Steve Young and Neil Hunter, have, over an extended period, undertaken investigations and review assignments on behalf of the OPSSC. The projects undertaken within the scope of those identified above demonstrate a comprehensive approach to investigations that are in line with those demanded for the WA Public Sector. The investigations undertaken have invariably involved dealing with matters associated with the Industrial Relations Act 1979, the Equal Employment Opportunity Act 1984, the Occupational Safety and Health Act 1984, as well as extensive exposure to the requirements of the Public Sector Management Act and its Regulations 1994, and finally in relation to the provisions of the Public Sector Standards/Regulations in Human Resource Management 2005, as revised.
Consultant Details
Name Qualifications Experience Level
Steve Young Diploma in Personnel Management CPAHRI 1 Neil Hunter Diploma and Grad Diploma in Personnel Management,
Diploma in Public Administration 1
Doreen Mahoney Bachelor of Commerce, Graduate Diploma in Project Management, Diploma in Frontline Management
1
Jon Frame Bachelor of Economics, 35 years Public Sector experience, including 15 years in senior executive HR positions in large, complex agencies
1
Karen Watkins Bachelor of Applied Mathematics, Prince2-Certification for Project Management, 30 years Public Sector experience in HR and IT management
1
Andrea Hancock Bachelor of Commerce, Post Grad Human Resource Management.
1
Previous Experience in Category Name of Client Description of Service Provided
Contractor Profile The Futures Group has a strong team of consultants with specialist investigation skills and experience built on post graduate qualifications, practical workplace experience and a demonstrated track record of success in delivering independent, unbiased and professional investigations to assist decision making. We adopt a rigorous investigation methodology which reflects the investigation framework and methods appropriate for the WA public sector, with best practice and a project management approach to ensure all investigations are well planned, timely and clear outcomes are achieved. Our extensive experience working at both an executive and operational level within the WA government on a broad range of performance based consulting issues has required us to address some incredibly difficult matters in the workplace, this includes sexual harassment and bullying complaints, as well as discrimination claims investigations. In all of these situations we have treated all stakeholders with respect, and focused on building relationships to engender trust and engagement in a fair, consistent and transparent manner. Our HR investigation services will help you gather evidence surrounding difficult circumstances and give you confidence in a through, fair and efficient process.
Consultant Details
Name Qualifications Experience Level
Kerry Neill Master of Business, Post Graduate Diploma Human Resource Management, Graduate Diploma. in Education, BA Economics, Certificate III Investigative Services, Certificate IV Investigations (Government), Investigator No 59429
1
Dr Verena Marshall Graduate Diploma in Legal Practice, Juris Doctor of Law, Doctor of Philosophy (MGT), Master of Business Degree; Grad. Diploma of Business Administration, BA Degree (Licenced Investigator No 50065)
1
Sanella Krstic Bachelor of Laws LLB, Graduate Diploma in Legal Practice, Associate Diploma in Business (Legal Studies), Certificate III in Investigative Services
Website www.verifact.com.au Licensed Investigators Available
Yes
Contractor Profile Verifact has over 25 years’ experience in Commercial Investigations and acts for over 187 different clients and client divisions. Our trained operatives have knowledge of the Public Sector Management Act and are well versed in the following areas: Human Resources and Industrial Relations; Staff Grievances and Misconduct; Fraud, Workplace Corruption and matters of Ethical Standards; Surveillance; Workplace Health and Safety; Dispute Mediation. Verifact has conducted official misconduct related investigation services to a number of Federal, State and local Government departments, statutory bodies and private sector clients. Verifact has also conducted corporate investigations into corporate fraud, harassment, bullying in the workplace, grievances, drugs in the workplace, matters of ethical standards, system failures, conducting Surveillance, matters related to security as well as having conducted investigations for crime and misconduct. Verifact delivers detailed investigations which expertly combine regulatory control and customer satisfaction. Our highly skilled Investigators are experienced in policing, management, human resource, workplace health and safety, fraud, psychological related work issues, workplace corruption, risk, mediation of a dispute, system analysis and system failures and are available throughout Australia. Early intervention is a key for a successful outcome. Our team are dedicated and ensure value of money and a satisfactory outcome.
Consultant Details
Name Qualifications Experience Level
Paul Ferguson Adv. Detective Training (CIB), Dip Criminal Investigations, Cert III Investigative Services, Cert Orgs. Behavioural, Cert Risk Management , Cert Inter-service Incident Management
1
Steven Watson Cert III Investigative Services, Dip Government Investigations, Cert IV Government Fraud Control Investigations, Cert IV Business, National Security Clearance at protected level 2003-2013
1
Ian Edwards Cert. III Investigation Services and Cert. IV Government Investigations.
1
Belinda Goosen Cert III Investigative Services, Higher Cert Business Administration and Management, Senior Personnel Administrator’s Certificate
Website www.wiseworkplace.com.au Licensed Investigators Available
Yes
Contractor Profile WISE Workplace has been providing investigations and advice on workplace misconduct since 2002 and have offices in Sydney, ACT, Melbourne, Brisbane, Hobart and Perth. Our combined network of specialist workplace investigators across the country enables our business to ensure you have access to a more diverse highly experienced and qualified practitioner in your specialist industry anywhere in the state whilst still being guaranteed of the quality stamp of WISE Workplace. WISE Workplace has demonstrated skills and experience in conducting a range of investigations, both civil and criminal, inclusive of corruption, misconduct, grievance and disciplinary matters. WISE Workplace capability in WA is underpinned by members of the senior leadership team being current practicing lawyers with significant experience conducting misconduct and corruption investigations as well as the WISE CEO, who is internationally recognised for expertise in conducting workplace investigations. Collectively, this experience provides WA Government and businesses with local expertise underpinned by exceptional experience and knowledge. Our approach is robust and complies with all the requirements of procedural fairness and natural justice, which provides you with a level of comfort that the findings and the process can be relied upon to support decision-making within any organisation as well as satisfying any subsequent review process.
Consultant Details Name Qualifications Experience Level
Vince Scopelliti Bachelor of Science (BSc) (major in Psychology); Bachelor of Laws (LLB); Cert IV in Security (Risk Management); Cert IV in Government (Fraud Control); Cert III on Investigative Services; Cert IV in Training and Assessment
1
Matt Read Certificate III Investigation Services, Certificate IV in Government (Investigations); Certificate IV in Government (Statutory Compliance); Diploma of Government Investigations; Graduate Certificate in Public Sector Management; Working with Children Check Card 291509
1
Clare Ryall Certificate III Investigation Services, Diploma of Leadership and Management, and extensive experience in workplace investigations.
Steve duKamp Certificate III Investigation Services, advanced ABE and PEACE interviewing techniques, and extensive misconduct and fraud investigation experience.
1
Ian Wooley Certificate III Workplace Investigations; Western Australia Police /Transitional Training; Aerospace Engineering Apprenticeship
2
Previous Experience in Category Name of Client Description of Service Provided
WA State Government Department Serious misconduct investigation conducted relating to unlawful access and release of information.
Regional Local Government Serious misconduct investigation conducted relating to bullying and harassment of employee and investigation review relating to procurement fraud.
Commonwealth Agency Serious misconduct investigation conducted relating to multiple allegations of staff behaviour and falsifying records. Investigations subject to Public Interest Disclosure.
Not-for-Profit Organisation Serious misconduct investigation conducted relating to matters of child protection.
Contractor Profile Workplace Management Network is a boutique consulting practice offering personalised assistance to clients across a wide range of Employment Relations and Strategic Human Resource Management areas, with particular expertise in workplace investigations. The primary Investigators are Dr Helen Sitlington and Dr Verena Marshall. Both Helen and Verena have many years’ experience working in HR in the state public sector and have been undertaking investigations for over 20 years. As well as conducting thorough investigations and providing comprehensive reports, we also peer review our reports to ensure they can withstand examination by external agencies such as the WAIRC and the Fair Work Commission if required. Both Helen and Verena are Licensed Investigators. We are supported by the inclusion of a Specialist Public Sector Advisor (Dr Kim Schofield), who has recently held executive roles in the WA Public Sector and continues to advise on public sector initiatives, through involvement in the national professional representative body. The team is rounded out with our Assistant Investigator (Ms Inna Geoghegan) who brings both legal and post graduate business qualifications and experience to the team. Team members are experienced Human Resource practitioners so we understand the work environment and sensitivities around workplace grievances. All team members are proven researchers with the essential analytical and evaluation skills necessary for undertaking sound investigations, ensuring reports present findings that can withstand rigorous external review, and providing recommendations that are practical for agencies to implement and comply with Public Sector human resource guidelines.
Consultant Details
Name Qualifications Experience Level
Helen Sitlington PhD; MBA; Cert III Investigation Services; Cert IV Govt Investigations; Licensed Investigator (No. 51883).
1
Verena Marshall PhD; MBus; Juris Dr of Law; Grad Dip Legal Practice; Cert III Investigation Services; Cert IV Govt Investigations; Licensed Investigator (No. 50065).
1
Inna Geoghegan Juris Doctor of Law; MBA. 2 Kim Schofield DBA in HRM; MBA (International); Dip. Personnel
Website: www.zambotticonsulting.com.au Licensed Investigators Available
Yes
Contractor Profile Darianne has 30 years’ experience in Human Resource Management, Health Service Management; and Health, Safety and Risk Management in public and private sector organisations in the Health (Hospital, Community Care and Vocational Rehabilitation), Postal, Utilities, Building and Construction and Detention Services sectors. Zambotti Consulting has provided a range of HR consultancy services since 2003 including investigations and inquiries and has conducted over 400 investigations and inquiries relating to grievances, substandard performance and disciplinary matters including serious misconduct (bullying and harassment, fraud, sexual harassment, conflict of interest, misuse of power of position, breach of professional code of conduct) for government and private sector clients. Since 2005, Darianne has been a Senior Sessional Member of the State Administrative Tribunal (SAT), an independent body that makes and reviews a range of administrative decisions. In recent years Darianne has worked increasingly with employment law firms and with General Counsel in organisations, undertaking investigations and writing reports under legal professional privilege. In most cases these matters are highly complex, involve very senior employees and are considered high risk for the organisation. Darianne provides high quality reports with findings and reasons and keeps in mind the various audiences who may access the reports. In addition, Darianne is trained in root cause analysis (Apollo) and is an experienced risk manager and provides clients information about contextual and contributing factors to assist with the management of future risk. Zambotti Consulting also assists organisations to manage grievances and complaints. Darianne works with the parties involved identifying options for resolution. Darianne is a trained mediator and uses the Leading Edge Alternative Dispute Resolution (LEADR) model in undertaking mediation and developing mediation agreements. Often it is found that employee performance is a contributing factor in grievances and disciplinary matters and Darianne is able to provide advice and support including coaching for managers/supervisors and/or employees. Darianne has provided investigation to services many government agencies and a diverse range of private sector clients. See Previous Experience table for recent examples.
Consultant Details
Name Qualifications Experience Level
Darianne Zambotti
Bachelor of Applied Science (Occupational Therapy), Post Graduate Certificate Ergonomics, Public Sector Management Course, AIM/GSM Leadership Consortium Action Learning Program, Apollo Root Cause Analysis, LEADR Mediation, Licensed Investigator No. 38225
Previous Experience in Category Name of Client Description of Service Provided
Law firm acting for University Misconduct - Bullying and Harassment of multiple employees by Executive level Manager. Fact finding – Alleged bullying by faculty Operations Manager
Law firm acting for industrial client
Misconduct - Bullying and Harassment by Senior Manager of multiple direct reports.
Aged Care provider Root Cause Analysis - death of resident. Coroner involved.
Community Care provider Misconduct - Breach of Psychologists Code of Ethics – sexual relations with client
Community Care provider Misconduct – misappropriation of clients (Govt.) funding. Police involved.
TAFE Workload assessment for employee claiming work caused stress. Misconduct – Bullying and harassment of female worker in male dominated workplace.
Private School Misconduct – Complaint by parent that staff member repeatedly assaulted intellectually impaired student. Police involved. Misconduct – bullying by Head of Learning Area.
Department of Health Misconduct – allegation that management bullied and harassed an employee with disabilities. Grievance – allegation that Senior Manager bullied subordinate – supported Manager through process. Misconduct – alleged bullying by Psychiatrists, Senior Pharmacist, Head of Service.
Law firm acting for client Misconduct – Allegation General Counsel bullied direct report.
Govt. Department Grievance – Bullying allegation Executive Director and Direct Report – Mediation. Grievance – Client grievance – Mediation.
Govt. Departments (various) Misconduct – inappropriate access of confidential information for private purposes.
LGA’s Misconduct – fraudulent claiming of entitlements relating to workers’ compensation claim. Misconduct – fraudulent claiming payment for work when no work undertaken.
ASX 200 industrial client Allegations of bullying, harassment and sexual harassment of employee reported to General Counsel under Whistleblower provisions.
