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10th Anniversary of the Awards
Computer Society of India Special Interest Group
on e-Governance(CSI-SIG eGov)
C/O Outreach Division, IIIT, Gachibowli, Hyderabad,
Andhra Pradesh - 500 032 Tel No 040 6653 1119
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Conveners' MessageThe 10th Anniversary of CSI-Nihilent e-Governance Awards is indeed a special event for all of us voluntarily working for the cause of promoting/recognizing e-Governance efforts in various parts of the Country. The basic objective of these awards has been to recognize and appreciate successful efforts in applying ICT for good governance for the benefit of all stakeholders.
CSI Special Interest Group on e-Gov (CSI SIG e-Gov) has been at the forefront in showcasing achievements and exemplary efforts by government agencies in making tangible and intangible difference to the lives of the citizens, businesses and other stakeholders. The CSI Nihilent e-Governance Awards are to endorse and celebrate the successful team efforts of many Government officials, staff and other agencies in achieving desired results by effective use of ICT as an enabler.
CSI-Nihilent e-Gov Awards are among the most coveted and respected because of intense background process using Analytical Hierarchy Process (AHP) model at multiple stages of evaluation and filtering. The process includes field visits of short listed entries for actual assessment.
This year, the response is very encouraging with over 120 nominees from across States and Central Government participating. The Award selection process as before was elaborate with field level assessment by Members of the selection committee / professional teams comprising representatives from local CSI chapters. We are extremely happy that there were 23 well deserving winners in all categories i.e. State, Department, Project (G2C, G2B, G2G and G2E), District and Sustainability.
The award ceremony for the year 2011-12 took place 2nd December 2012 as part of the 47th Annual Convention of CSI in Kokata.
We heartily congratulate all the winners and thank all the nominees!
As part of our commitment towards knowledge sharing, we have included select nominations in an annual compendium that is published and is being released coinciding with the 10th Anniversary of the awards ceremony.
We extend our congratulations to all the Award winners
Surendra KapoorFellow, CSI and Convener, CSI Nihilent e-Gov Awards
GSN Prabhu & Prof Nityesh BhattCo-Conveners, CSI Nihilent e-Gov Awards
"e-Gov here, there everywhere!! Keep it up India!"
10th Anniversary of the Awards
The Special Interest group (SIG) on e-Gov part of CSI, has been engaged in the following:
• Organize CSI eGov awards by following established and proven judging process. Maintain updated data bases of all relevant stake holders in this area. Nihilent Technologies have been supporting awards process for last ten years.
• Support research in selected areas like
assessment framework and Implementation for e-Governance Projects.
• Participate in various State and Central committees in e-Governance on invitation.
• Conduct National / International knowledge sharing summits in e-Governance by joining hands with other reputed institutions and engage in building a repository of e-Governance initiatives
About SIG eGov
CSI-Nihilent e-Government award is arguably one of the most coveted in the Country. The “three stage assessment” rigor through which the nominations are put-through is extremely demanding. The nominations are accepted only through a transparent –e-submission mode and the nominations are required to be authorized by a responsible Government authority. All nominations are evaluated by panel of eminent judges drawn from the academia, Government and industry. The judging process is a team effort to render the evaluation exercise completely objective.
The three stage assessment process involves
1. Assessment of online entries submitted in prescribed format from nominees and generation of the first shortlist
2. Field visit to shortlisted nominees to assess the degree to which the online submissions match the reality on the ground, followed by ranking and drawing up a list of finalists
3. Presentation by the finalists’ to Selection Committee members.
Every stage of the assessment process goes through a conscious effort to reduce individual bias and provide for checks and balances. The scoring and ranking is carried out against the backdrop of Analytical Hierarchy Processing [AHP] methods with weightage for each component of the assessment criteria debated and normalized.
Award Process
Computer Society of India Samruddhi Venture Park
Unit No.3, 4th floor, MIDCAndheri (E). Mumbai-400093
Maharashtra, IndiaPhone: 91-22-29261700
91-22-29261705/6/8Email:[email protected]
Registered Office:#302, Archana Arcade,
10-3-190, St. Johns Road,Opposite Railway Reservation
Complex, Secunderabad, Andhra Pradesh
Pin code No: 500025+91-040-27821998
Nihilent Technologies Pvt. Ltd.4th Floor, Weikfield IT Citi Infopark,
Nagar Road, Pune 411 014 India
Phone: +91 (20) 39846100
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About CSIThe Computer Society of India (CSI), is the largest association of information technology professionals in India, with over 90,000 members comprising software developers, scientists, academicians, project managers, CIOs, CTOs and IT vendors, among others. The society has 70 chapters all over India. Being closely associated with students, the Society has developed a well-established network of 418 student branches. Every year CSI conducts its annual convention in different parts of the country thereby providing platform to computer users to interact with specialists. For more information please visit www.csi-india.org
About NihilentNihilent is a global consulting and solutions integration company using a holistic and systems approach to problem solving. Headquartered in Pune, India, Nihilent has extensive experience in international consulting, IT outsourcing and IT services. Nihilent’s operations span North America, Europe, Africa and Asia. Nihilent mission “Change for Performance” encapsulates its commitment to make change happen systemically in terms of people, process, technology and knowledge for achieving sustained performance for it’s clients.
For more information please visit www.nihilent.com
More information on SIG eGov activities can be accessed from CSI-SIG e-Gov at www.csi-sigegov.org
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Members of Selection Committee – 2011-12 Shri Ajay Sawhney Dr. Ashok Agarwal Shri Satish BabuEx. JS [eGov], DEITy, GOI Fellow, CSI, Former Chair President, CSI and Director, CSI-SIG eGov & Adjunct Prof. IC-FOSS BITS Pilan
Dr R K Bagga Dr. Nityesh Bhatt Shri Mahesh ChandraFellow, CSI, Chair, CSI-SIG eGov Institute of Management, Dy. Director General,& Advisor Outreach Division NIRMA University, NIC, New DelhiIIIT-H Ahmedabad, Co-Convener
Shri Mohan Datar Shri D.K.Dwivedi Shri Piyush GuptaCISA, CQA, DCM, FCSI, Head IT Divn & Sys Manager, AVP,NISGConsultant, Enterprise High Court Allahabad Architecture & E-Governance
Prof. M P Gupta Shri Harish P. Iyer Shri Surendra KapoorDept. of Management Studies Fellow Member, ICAI Fellow, CSI, ConvenerIIT, Delhi Ex ED CMC Ltd
Prof. Bipin Mehta Shri G S N Prabhu Prof. M L SaikumarFellow, CSI & Director, Sr. Consultant, NISG & Institute of PublicAES Institute of Computer Co-convener Enterprise, Hyderabad & Studies, Ahmedabad University Co-Chair, CSI SIG eGov
Shri Lalit Sawhney Shri L C Singh Mrs Ayaluri SrideviFellow, CSI & President & CEO Nihilent Dy GM,NISGFormer President CSI Technologies
Prof. Sanjiv D. Vaidya IIM Kolkata
PROCeSS TeAM
Shri Himanil Bose Shri K.S. Vijaya Sekhar,Manager, Corporate Communication, Asst Manager, Outreach Division, Nihilent Technologies IIIT, Hyderabad
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A Decade of e-Governance Awards JourneyComputer Society of India (CSI) has always been in the forefront of promoting the initiatives in the
use of ICT for common good. Its services to the Government Sector have spanned the entire gamut
from promotion of Department of Electronics Accreditation of Computer Course (DOEACC)
scheme for bridging the computer trained manpower gap in the early years to recognition of
major e-Government initiatives in the Government sector over the last 10 years. CSI Nihilent e-
Governance Awards came into existence in the year 2002, thanks to the Nihilent Technologies Ltd,
under the leadership of Mr L C Singh, who came forward with their support for recognizing e-
Governance initiatives in the country.
Concrete shape to this initiative was initially given by Shri Deepak Shikarpur, the then Executive
Director CSI, which was later formalized as MOU between CSI and Nihilent Technolgies by Dr
Ashok Agarwal, the then Convener of CSI Nihilent e-Governance Awards.
CSI Professionals Role in Refining Model and Frame work: Though the Information Technology Sector in India had made major strides in the last decade, the application of ICT in Government
was in still in its infancy till National e-Governance Plan (NeGP) was launched by Government
of India.
Acknowledging the major fillip that NeGP was going to give to e-Governance in the Country
and considering that e-Governance had the ability to bring about fundamental and far reaching
changes in the lives of the Citizens of the Country, Computer Society of India set for itself three
major goals – [i] to independently follow the spread of e-Governance programs across the
Government at various levels, [ii] to impartially assess the impact the initiatives were having on
various stakeholders, and [iii] to actively support the initiatives through a knowledge sharing
agenda. Instead of treating each of these goals in isolation, the e-Governance awards instituted
by the Society were seen as a unifying force which could serve as the focal point for assessment,
appreciation and aggregation.
Assessment – of e-Gov initiatives: With formation of CSI Special Interest Group in e-Governance (SIG e-Gov), a specialized pool of senior professional were enlisted to ensure that the goals it had
set for itself with respect to supporting e-Governance in India were successfully and continuously
addressed. With respect to the assessment, two important strengthening measures were introduced.
The first was the use of Analytical Hierarchy Process (AHP), and the second was the introduction
of field visits for realistic evaluation of applications in Government Departments at Centre and
States. These two measures helped in significantly differentiating the evaluation process of the CSI
Nihilent e-Governance Awards and position it as a sought after event.
Prof MP Gupta, IIT Delhi and Dr G P Sahu, MNNIT, Allahabad made major contributions in
AHP matrix for evaluation. They also assisted in formulating assessment parameters for District
evaluation. Mr Piyush Gupta, NISG further strengthened the assessment frame work by redesigning
Result & Enabler model based on his pioneering research. Prof Harish Iyer was responsible for
introducing the Value Indicator, as the third category of parameters for ensuring that changes
taking place in the World in areas such as in e-inclusion and green Governance were actively
considered for evaluation.
Appreciation – of well planned and executed e-Gov initiatives : The CSI-Nihilent e-Governance awards are given for recognizing the ICT initiatives made in e-Governance area by Government
entities at the State, Department, District and Project level. During the award cycle 2010-11, it was
decided to take a relook at past Project category winners to study how well they have performed
from a Sustainability point of view.
To promote and encourage a directional change from mere computerisation of Government
processes to grass root level Service orientation, CSI-Nihilent has, at different points in time during
it’s 10 year journey, instituted different categories of e-Governance Awards to reflect and address
both the priorities of the present and requirements for the future.
Such a dynamic approach of CSI-Nihilent awards committee backed by its uncompromising
impartiality and highest standards of professionalism has resulted in Government Sector entities
looking at the CSI-Nihilent e-Governance awards as a very special recognition of their IT
Initiatives.
Aggregation – and sharing of Knowledge in e-Governance: Commencing from year 2002-03, serious efforts were also put in place to consolidate all nominations on yearly basis and create a
database of all e-Governance application initiatives in the country to help in knowledge sharing.
With the establishment of www.csi-sigegov.org the SIG e-Gov web site and a separate web site
for the awards, the success stories and select initiatives of various Practioners were uploaded for
reference and use by researchers and e-Gov Practioners.
In addition, with the support of special editorial teams, CSI SIG also brought out and published
excellent compendiums of select nominations in the form of books. These books are also made
available for reference to the e-Gov community.
Knowledge Sharing Summit: As an additional and major knowledge sharing initiative and since 2007, CSI SIG e-Gov has started organizing an annual Knowledge Sharing Summit(KSS), where
important success stories and lesson are shared with stake holders.
It is heartening to record that SIG-eGov has been successful in organizing four such events till
date starting with the first KSS in the year 2009 at Hyderabad, followed by the second KSS in
Bhopal, Madhya Pradesh (2010), the third one in Ahmedabad, Gujarat (2011) and the recent and
the fourth one in Raipur, Chhattisgarh (2012).
Conclusion: To quote Dr.R.K.Bagga, Chairman of SIGeGOV, from KSS-2011, in the coming years, all computing devices will communicate and all communication devices will compute. The
blistering pace of developments in the field of ICT – with the virtualization of infrastructure,
miniaturization of devices and convergence of media – is making the e-Governance diffusion
process a rapid one. Making sense out of this complex milieu will not be an easy task – neither for
the Government nor for other stakeholders who are members of the e-Governance community.
This will only demand a greater involvement from professional bodies such as CSI.
As it completes one decade of service to the Nation, Citizens and other e-Governance stakeholders,
the CSI-Nihilent e-Governance Awards committee jointly with CSI SIG e-Gov, will have an
important role to play in guiding and assisting the country achieve a balanced growth of e-
Governance.
Sustaining this journey so far would not have been possible without the active support of SIG
e-GOV teams that planned and managed the process and the events very successfully over the
last 10 years. Kudos to all the Chairman, Conveners, core team members, the selection committee
members and all the CSI fraternity who helped in this eventful journey!
This journey also reflects the trust and value attached to the Awards by Government officials
at various levels from across the States/Central Government. CSI SIG thanks all of them from
Government & the Industry for their support and encouragement. These awards are a small step
in encouraging your efforts for e-Governance. Keep participating and help us to enrich the e-Gov
community and the e-Gov success stories knowledge base!
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Glimpses of the Awards Presentation Event over the years
Shri Chandra Babu Naidu Hon’ble Chief Minister of Andhra Pradesh receiving CSI Nihilent Award
2002-2003 at Hyderabad from Hon'ble Minister of State for IT Mrs Mahajan.
Shri Vijay Veghaya Honble Miniter IT Govt of MP releasing CSI Nihlent e-Gov Award Book 2006-
2007 during CSI annual Convention at Bangalore
Dr Vijay Bhatkar giving away CSI Nihlent e-Gov Award 2007-2008 during CSI annual Convention at Pune
Shri Philip Jose D’Souza Honourable Revenue Minister Govt of Goa giving CSI Nihilent e-Gov Award 2009-10 during CSI annual Convention at
Mumbai to Ravi Saxena IAS, Gujarat
Prof V Rajaraman CSI Life Time Achievement Awardee giving away CSI Nihilent e-Gov Award
2010-2011 during CSI annual Convention at Ahemdabad to State of Chhatisgarh
Shri Narendra Modi Hon'ble CM of Gujarat receiving CSI e-Ratna
During KSS2011 at Ahemdabad from CSI president MD Agarwal and P Thrimurthy
Chairman Awards Committee.
Dr Raman Singh Hon’ble CM Chhattisgarh receiving e-Ratna Award during KSS2012 at Raipur on 5 Nov
2012 from MD Agarwal Chairman Awards Committee
Dr Vijay Bhatkar giving away CSI Nihlent e-Gov Award 2007-2008 during CSI annual Convention at Pune
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Computer Society of India Special Interest Group
on e-Governance(CSI-SIG eGov)
C/O Outreach Division, IIIT, Gachibowli, Hyderabad,
Andhra Pradesh, 500 032 Tel No 040 6653 1119
Award Winners over the years Year Category Winners
2010-11 State State of Chattisgarh Department eGovernance at CM office, Gujarat Forest Department, Andhra Pradesh District Nanded, Maharashtra Pali, Rajasthan Rama Bai Nagar, Uttar Pradesh Project G2C e-PASS System Dept of Tribal Welfare, Andhra Pradesh Property Tax management System Kanpur Municipal Corporation, Uttar Pradesh Project SAND Thrissur , Kerala Project G2G Maharashtra Plan Scheme Management system -MPSIMS, Maharashtra Integrated Odisha Treasury Management System , Odisha Project G2B e-Governance of Mineral Admin (geology & mining ) Dept of Industries & Mining, Gujarat Special Recognition Census 2011, GOI , New Delhi National Initiatives National Portal, GOI, New Delhi Vahan Project Dept of Transport & Highways, GOI , New Delhi Special Award for e-Panjeeyan, Assam NE states Sustainability Awards e-Dhara Revenue Dept., Gujarat Bhoomi Project Revenue Dept, Karnataka Bangalore one (B1) , Karnataka
2009-10 State State of Gujarat Department Dept of Settlement & land Record, Goa Dept of Sales Tax , Maharashtra District Shahid Bhagat Singh Nagar, Punjab Jhansi, Uttar Pradesh Gwalior, Madhya Pradesh Project G2C MP online, Madhya Pradesh CHOICE roll out , Chhattisgarh Project G2G Integrated Financial & Forestry works Management, Madhya Pradesh Project G2B e-Tax Administration Programme , Kerala Special Jury Award Dept Category Prison Dept, Goa Project Category G2G National Centre for Antarctic & Ocean Research , Min of Earth Sciences, Goa Special Recognition -Specific Areas Public Distribution Dept of Food & Civil Supplies, Uttar Pradesh Law & Judiciary Police Department , Himanchal Pradesh Environment Gujarat Pollution Control Board , Gujarat Research Council of Scientific & Industrial Research , Govt of India
2008-09 State Madhya Pradesh Department Education Dept, MP; Finance dept Gujarat; Directorate of Accounts , Goa District Jalgaon Maharashtra; Kannur Kerala; Jodhpur Rajasthan Project G2C Arogyashri health Insurance AP HSCAPNIC Higher Secondary Centralised allotment Processing , Kerala Project G2 E TWADnest , Tamil Nadu HRMS Kerala Project G2B e-Procurement , Karnataka; e-Krishi Kerala Project G2G Sulekha , Kerala; GIS Chhattisgarh Project G2G& G2C CIC online , Delhi; Prison Management System, Goa ICT in Judiciary , Gujarat Special recognition Awards District Category Sagar , MP; Junagadh, Gujarat Project Category Energy Billing System , Tripura Information security Management system , Gujarat Special Jury Award INCOIS GOI New Delhi
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2007-08 State Chhattisgarh Progressive States Madhya Pradesh, Kerala Department Motor Vehicles Dept Kerala Food Civil Supplies & Consumer Protection , Chhattisgarh Board of Revenue , Uttar Pradesh District Palakkad, Kerala; Hardoi , Uttar Pradesh Projects e-Gram Viswa Gram, Gujarat; Integrated Prison Management , Jharkhand Rojgar Vahini, Maharashtra; e-Procurement , Chhattisgarh Message, Kerala; IWSPA-AICTE, Haryana Property Tax , New Delhi; Computerization of Mantralaya , MP KM-ATOM, AP; e-Enabled Employee, Integral Coach Factory, Min of Railways Special Jury Awards e-Arik, Arunachal Pradesh; Ever Alert , Lakshadweep Outstanding Emergency management and Research Institute, AP National Effort
2006-07 State Gujarat Progressive States Goa; Jharkhand; Kerala Department Health and Family Welfare , Gujarat Electricity Department , Lakshadweep Special Jury Award Dept. of Education, New Delhi Projects e-Procurement , Gujarat; VAT, Gujarat; PESO, Nagpur ChRis Samadhan , MP; Parakh, MP; IISFM (FCI) New Delhi CAPNIC
2005-06 State Gujarat and Karnataka Future Potential Jharkhand State Project e-Sagu Joint Runner up Bhoomi Joint Runner up e-Dhara, Joint Runner up Khajane Service Orientation Banglore One Technology - National Portal of India Sustainability - PIMS Special Jury Award - e-Abhiyan
2004-05 State Chandigarh (UT) Policy Framework & Andhra Pradesh State e-Readiness Citizen Facilitation Gujarat State Project Karnataka valuation & e-Registration (KAVERI), Karnataka e-Krishi Vipanan, MP Service e-Governance and Citizen charter, Gujarat citizen friendly services of transport dept, AP Technology PKI project, Gujarat Municipal Corporation Resource Planning , (MCRP) MP Sustainability Student Jawahar fora and Jawahar Knowledge Centre , AP e-gram suvidha MP Cost Effectiveness e-village chiluvuru, Günter, AP Chief Minister's Office Management System , Hyderabad , AP Best Technical Company ABM Knowledgeware Ltd Mumbai Client Satisfaction Co-option Technology Ltd Hyderabad ,AP
2003-04 State Maharashtra Project CARD AP Best Technical Company CDAC
2002-03 State Andhra Pradesh Project Setu , Maharashtra Mahiti Shakti, Gujarat Best Technical Company Mumbai Naval DockYard
Year Category Winners
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Award Events over the yearsYear Place Highlights
2002-03 Hyderabad A special e-Gov Award ceremony was held at Administrative Staff College of India (ACSI), Hyderabad. Hon’ble Chief Minister of Andhra Pradesh Shri N Chandrababu Naidu was presented with the State Category award by Srimathi S Mahajan, Minister of IT, GOI in the presence of many dignitaries and officials including the then IT Secretary Mr J Satyanarayana. Mr Phatak President CSI, Mr MR Datar, convenor and other CSI members graced the proceedings.
2003-04 Pune The event was presided by the then President CSI Mr Phatak. . Officials from the State of Maharashtra received the State category Award in the presence of many dignitaries and guests.
2004-05 Hyderabad The event was conducted along with the CSI 2005 Annual convention. Chief Guest of the day was Genl. K V Krishna Rao Ex. Governor and Ex. Chief of Army Staff. The State category award was presented to Chandigarh (UT). A special book was released during the event entitled ‘State IT and Development’ edited by RK Bagga, Kenneth Kenistan, R R Madhur. As convener of the CSI convention Dr Ashok Agarwal played a key role.
2005-06 Kolkata Held in the Science City of Kolkata, as part of CSI Annual Convention. The State category award was presented to both Gujarat and Karnataka States in the presence of several dignitaries led by the Minister of IT of West Bengal, Secretary IT West Bengal and others
2006-07 Bengaluru The awards event took place as part of the CSI Annual convention with any guests participating. Hon’ble Minister of IT, Govt. of MP Shri. Vijay Veghaya, gave away the awards in the presence of Dr Muthu Krishnan, the then President of CSI, Prof Sadgopan IIM, Bangalore and others. Gujarat State bagged the State category award again. The first book in the series of compendiums of e-Governance initiatives edited by Shri Piyush Gupta and Dr R K Bagga was released during the event.
2007-08 New Delhi The event was held as part of International Conference on e-Governance (ICEG). Dr B K Gairola, DG of National Informatics center (NIC) was the Chief Guest and gave away the awards. Prof M P Gupta of IIT Delhi conducted the proceedings which was well attended. Chhattisgarh State representatives were presented with the State category Award.
2008-09 Pune Mr Laith Sawhney, President CSI was the Chief Guest and the program was organized in honor of Late Phatak, Ex President CSI. The state of Madhya Pradesh bagged the State category award and Sr. officials graced the occasion and collected the award.
A book titled ‘Fostering e-Governance’ edited by Shri Piyush Gupta, Dr R K Bagga, Ms Ayaluri Sridevi was released on the occasion.
2009-10 Mumbai Chief Guest of the event was Dr Vijay Bhatkar, the then ex CMD CDAC. Prof P Thrimurthy President of CSI presided over the event, which was well attended by many officials and guests. The top category State Award went to Gujarat State. Mr Phiilp Jose De Souza , Revenue Minister of Goa. Presented the award to Senior Gujarat officials.
2010-11 Ahmedabad Held as part of the CSI Annual convention the event had Prof Rajaraman as the Chief guest who also distributed the awards along with President of CSI Mr M D Agarwal, Maj General (Retd.) A Balasubramanian and others. The State of Chhattisgarh was the recipient of the state category Award. Annual compendium titled ‘Widening e-Governance; edited by Shri S Kapoor, Shri Prabhu Gollamudi and Dr Nityesh Bhatt was also released.
2011-12 Kolkata The event is held as part of the CSI annual convention under the guidance of Shri Satish Babu. President, CSI The State of Bihar received the Award of Excellence under state category. Padmasree Prof. PVS Rao, ex-TIFR, past president CSI, graced the occasion as chief guest & presented the awards. A Compendium of select e-Governance initiatives titled ‘Inclusive Growth through e-Governance’ edited by Shri Surendra Kapoor, Shri Prabhu Gollamudi, Dr Nityesh Bhatt and Shri P Harish Iyer was released.
CSI-Nihilent e-GovernanceAwards 2011-12
Winners
Computer Society of India
Presented by Supported by
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StateDistrict
DepartmentProjects
Sustainablity
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Information Technology is the backbone of any modern and efficient management system, more so for a Government.
Bihar Government has placed IT agenda on the top of its priority list for efficiency in Government, transparency in processes and speed in Citizen centric service delivery. The IT vision of the State is aimed at bridging “the digital divide which separates the citizens in urban areas from those in rural areas by creating an unparalleled IT infrastructure & deliver online service to every citizen in the state”.
With over two crore transactions effected within the timelines provided under the Bihar Right to Services Act 2011, and with twenty one high volume citizen services under its purview, Bihar has excelled in monitoring the timelines of service delivery to Citizens.
The State’s outlay on ICT has been increasing
over the years with an average 20% growth
every year. With an outlay in excess of Rs 180
crores, the IT enablement initiatives of the
State have focused on the strategic areas of
IT Infrastructure, e-Governance , IT Access
for Masses, Human Resources Development,
and IT Parks Infrastructure Development &
IT Industry promotion.
The numerous high impact e-Gov programs
including those aimed at capacity building
[e.g establishment of five IT training centres
per district], inclusiveness [e.g ICT@Madrasa
program], and green e-Governance [such as
the special training sessions on Green IT],
are but a reflection of Government of Bihar’s
mature approach to e-Governance.
Award of ExcellenceState of Bihar
StateCategory
Arun Kumar SinghPrincipal SecretaryDepartment of Information TechnologyGovernment of [email protected]
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Green e-Governance - State of OdishaIn the field of e-Governance, the Government of Odisha has been following a methodical approach by preparing overarching policies aimed at citizen centric service delivery.
The State however deserves special commendation for promoting Green e-Governance.
A comprehensive e-waste collection and recycling system is being promoted by the State for the disposal of IT products and State level Awards have also been instituted for demonstrated, efficient natural resource management by IT units.
The Green e-Government policy which directs giving preference to firms that have an expressed end-of-life product take-back policy and e-waste recycling processes deserves special attention.
Capacity Building - State of RajasthanThe State of Rajasthan’s e-Governance vision is aimed at
leveraging Information & Communication Technology not
only as a tool for improving governance and employment
opportunities, but also more significantly as a means to
enhance the quality of life and bridging the socio-economic
divide in the state.
As the State which achieved the highest ever leap in the
Literacy rates in India –from 38% in 1991 to 60% in 2001
[and 67% in 2011], it should not be surprising that the State has laid considerable emphasis on
capacity building in the domain of e-Governance as one of the effective ways of bridging socio-
economic divide.
Jury Appreciation - NCT of DelhiThe e-governance initiatives in Delhi State have been identified for various sectors like health, education, welfare, infrastructure, finance, revenue, support and administration. A noteworthy initiative of Delhi is the coverage of 96 services reaching out to 17 million citizens and provided by 13 provincial departments, 2 federal departments, and 4 local bodies under an electronic service level agreement [e-SLA].
The e-Government initiatives of Delhi reflect the intention of the Government to provide citizens with an end to end service delivery mechanism.
Award of Appreciation
StateCategory
Aditya MohapatraUnder SecretaryDepartment of ITGovt.Of [email protected]
Sanjay MalhotraSecretary to Government of RajasthanDepartment of Information Technology & CommunicationGovt.Of [email protected]
Rajendra KumarSecretaryDepartment of [email protected]
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J P GuptaCommissioner of TransportGovernment of [email protected]
A driving licence is a much coveted document and upward of 25,000 citizens visit RTOs
every day in Gujarat. The license application procedures too are quite involved.
What makes SWARNIM e-Gov stand out is the holistic manner in which the entire
set of License application processes were isolated, simplified, speeded up and rendered
transparent. The initiative has been characterized by many innovative features as single
window service, combining of multiple application forms into one, high-back chairs
for obtaining high-quality photographs, secure Computerised knowledge tests, and
provision of automated driving test tracks at 34 locations across Gujarat.
DepartmentCategory
Award of Excellence SWARNIM-RTO: A New Service Paradigm,
Government of Gujarat
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Rohit GuptaCollectorDistrict Jhalawar [email protected]
Gulshan BamraCollectorDistrict JabalpurMadhya [email protected]
Award of Appreciation
DistrictCategory
District Jhalawar is a part of the State of Rajasthan, situated at approximately 330 kilometres from its capital Jaipur. Over 80% of its population of 14,11,327 is rural and agrarian. Jhalawar’s e-Governance initiatives are reflective of demography of the region and have transparent and easy access to Government services [such as through e-Mitra] and grievance redressal [such as through e-Sugam] as their key focus area.
Notwithstanding the difficulties in physically accessing the district, the administration of the district has ensured participation of the residents of the area in the decision making processes by periodically engaging with them through video conferencing.
District Jhalawar, Rajasthan District Jabalpur, Madhya Pradesh
The district of Jabalpur has been endeavouring to further e-governance objectives by actively implementing the state level schemes, innovating in the usage of the software through new workflow models and business models. The district has used ICT infrastructure to deliver citizen centric services for the benefit of the common citizen as well as to improve government process in an effort to promote excellence and transparency in administration.
The district has distinguished itself through successful implementation of several Central and State level e-Gov initiatives including e-Court, e-District, and e-Panchayat.
In its own right, software development is also being carried out in the district where automation is found to be of use in expediting the work.
The Passport Seva Project provides an innovative approach to delivering passport and related
services to the citizens of India. Traditionally, paper applications were submitted and the entire
process for granting of passport was manual. The digitisation was done post facto mainly for
record purposes. This led to lack of transparency, delays and errors in passport issuance.
In the new ICT enabled system, the entire process has been automated with complete
digitisation of the application and supporting documents.
The Passport Seva Project is one of the largest mission mode projects of the Government of
India under the National e-Governance Plan (NeGP). The project is being executed in the
public–private partnership (PPP) mode.
Project Category -
GOI
Mr. Niraj K. PawanDistrict Collector, PaliRevenue Dept, Govt. of Rajasthan Collectorate, Pali Rajasthan 306 401Tel: 02932-252801Fax: 02932-252675 Mobile: 94141-19911e-mail: [email protected]
Mayur Maheshwari, IASCollector & District MagistrateRamabainagarGovernment of Uttar Pradesh7/52, Tilak Nagar,Kanpur 208002Uttar PradeshTel: 0512-2554738/2556786Fax: 0512-2556786Mobile: 94150 00026, 94155 00014e-mail: [email protected]
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Award of Excellence Passport Seva Project
Muktesh Kumar PardeshiJS (PSP) and Chief Passport OfficerMinistry of External AffairsNew [email protected]
The long range identification and tracking (LRIT) of ships was established as an international system by International Maritime Organization [IMO].
Although COTS solutions were available, Directorate General of Shipping [DGS] of India decided to develop an indigenous solution with the objectives to develop national capacity for ICT utilisation in coastal surveillance and self reliance. DGS collaborated with ISRO for achieving this goal which took the responsibility for high level design, critical analysis and issue resolutions, and for ensuring thorough testing for LRIT standard compliance.
DGS extended the scope of LRIT to provide value added services to the Navy, Coast Guard, port authorities and shipping companies. It was also decided to extend the LRIT service to other countries for strategic benefits. Shri Raymond Peter, IAS
Principal Secretary to Government,Social Welfare Department,R.No.153, Ground Floor,D-Block, A.P. Secretariat,Hyderabad 500 022.Offi. Tele: 040 - 23450226 / 23454919Mobile: 95735-38899. email: [email protected] [email protected]
10th Anniversary of the Awards
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Award of Appreciation Indian National Data Centre For Long Range Identification
and Tracking
Capt. S. K. ShuklaDeputy Nautical Advisor to the Government of India(Principal LRIT coordinator)Nautical Branch Directorate General of [email protected]
Project Category -
GOI
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Anthony De SaAdditional Chief Secretary,Department of Food, Civil Supplies and Consumer ProtectionBhopalMadhya [email protected]
Saurabh Gupta State Informatics Officer and Senior Technical Director,National Informatics Centre, Govt. of Himachal [email protected]
Project Category -
G2B
The e-Uparjan (e-procurement) system is an initiative of the Department of Food, Civil Supplies and Consumer Protection, Government of Madhya Pradesh.
The objectives of the Project include bringing transparency and efficiency in procurement of wheat at minimum support price, creation of a unified database of farmers of the state, and development of a near real time reporting mechanism at different levels and a decision support system for enhancing the forecasting, monitoring and tracking capabilities of the department.
Over 15 lakh farmers of Madhya Pradesh are benefiting from e-Uparjan – a system developed entirely in the local language—Hindi
Manav Sampada -a green governance tool for Human Resource Management, - is an advanced solution for managing Human resource in Government efficiently and effectively.
It caters to a manpower of 2,33,285 employees of 146 Government departments posted in 27,918 offices of Government of Himachal Pradesh and it provides integration with various applications as e-Salary, e-Gatg , e-Samadhan , e-Sameesha, e-Attendance, e-Sanchalan, e-PDS along with user authentication and master data of offices, vacancy position, employee strength, online transactions etc.
Thus, Manav Sampada is not only a solution for manpower planning, its integration with 17 other applications has extended its ambit to various other Government G2G,G2E and G2C services.
Award of Excellencee-Uparjan, Madhya Pradesh
Project Category -
G2E
Award of Excellence Manav Sampada
A Green Governance tool for Human Resource Management, Himachal Pradesh
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Vikas SheelSecretaryDept. of Food, Civil Supplies and Consumer [email protected]
Ajay BhadooCommissionerRajkot Municipal Corporation Gujarat,[email protected]
Project Category -
G2C
Rajkot Municipal Corporation (RMC) has successfully implemented e-governance solutions in almost all service areas. However given the low penetration of Internet in a city like Rajkot, RMC decided to use mobile technology to achieve higher levels of reach.
RMC now provides more than 25 m-governance Services covering more than 1.3 million people. m-Governance offers point-to-point delivery of government services in a personalised manner, which has reduced the distance a citizen has to travel to avail municipal corporation related services. With m-governance, transparency/credibility is increased, searching time is reduced, queues are eliminated and wherever possible human intervention is removed.
m-Governance, Rajkot Municipal Corporation,
Gujarat
Award of Excellence
COREPDS has proved to be a game changer in PDS operations as it empowers the beneficiary to chose the Fair Price Shop of his or her choice as against the earlier situation of binding beneficiaries to a fixed FPS whether they like the service at that FPS or not. The convenience that technology has given to a bank account holder to withdraw money from any ATM, is being offered to a poor BPL beneficiary in COREPDS.
COREPDS is designed for bio-metric authentication of the beneficiary using either the Aadhaar infrastructure or Rashtriya Swasthya Beema Yojana (RSBY) bio-metrics.
COREPDS has as its objectives improvement in service delivery, reduction in diversion, and weeding out of inefficient FPS.
COREPDS (Centralised Online Real-time Electronic PDS),
Chhattisgarh
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10th year of Service to the Nation
Raj KumarPrincipal Secretary, Food, Civil Supplies and Consumer Affairs Department, Gandhinagar, [email protected]
C Jayasankar PrasadDirectorKerala State IT MissionTrivandrum, [email protected]
One study of the Planning Commission concluded that 58% of subsidised food grains do not reach the below poverty line (BPL) families because of identification errors , non-transparent operations and unethical practices in the implementation of PDS. Since 2010, Gujarat has moved ahead and developed its own model of a Targeted Public Distribution System [TPDS} reform solution that is simple, scalable and cost effective.
Gujarat’s TPDS solution is essentially a closed loop governance framework which uses Food coupon based delivery mechanism combined with bar coded ration cards, both of which are managed through ICT enabled online monitoring and supervision processes.
Targeted Public Distribution System, Gujarat
e-District Kerala is a mission mode project under NeGP (National e-Governance Plan).
The ability to define workflows in the e-District application combined with its built-in dashboard facility facilitates office-wise monitoring of Performance. SLA (Service level agreement) is also built into e-District ICT system to monitor and comply with the citizen charter and ensure timely delivery of services. Digitally signed certificates are issued through the CSCs.
The objective of bringing government services to the doorstep of the citizen in a secure manner is being achieved through this implementation. Such has been the response for the project that over 10 lakh applications were processed during the first phase of the project itself.
Project Category -
G2C
e-District, Kerala
Award of Excellence
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10th year of Service to the Nation
The poll monitoring system (PMS), Goa is the first of its kind in India. The PMS involves the use of technology to qualitatively improve the electoral process on the day polls are held. The system facilitates online tracking of voting, automatic generation of statutory reports and helps prevent impersonation / bogus voting.
It was implemented successfully on March 3, 2012. The PMS worked with great success on the polling day and Goa had the highest voter turnout that day as compared to previous elections.
The success of PMS has encouraged the Election Commission of India to think on the lines of issuing SMART EPIC. This has made it possible to visualise a time when pooling booths may not be necessary for the election process.
Project Category -
G2C
The workflow based property registration information system (HARIS) and land records information system (HALRIS) of Haryana have been standardised, stabilised and dynamically integrated to provide authenticated and secure Record Of Right services to the citizens.
With a view to ensuring that real benefits accrue to the Citizens from these ICT interventions, the project aimed at and successfully integrated the textual records of rights with spatial cadastral maps. Further, this initiative saw complete integrated end-to-end solution being developed for delivery of a bucket of e-services to the citizens with greater transparency, authenticity and ease of e-service delivery.
Poll Monitoring System, Goa Dynamic integration of Property Registration, Land Records and Cadastral Maps,
Haryana
Award of Excellence Award of Appreciation
R Mihir Vardhan District Election Officer Goa, [email protected]
Ashok Khemka Director GeneralHaryana Land Records DepartmentChandigarh, Haryana [email protected]
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Sustain-ability
Awards
Sustainability Awards
As early as in 2004 – the pre-NeGP-formative years for e-Governance in India CSI-Nihilent
Awards committee had instituted award for recognition of Sustainable e-Government
projects. Having already underscored over 8 years ago, the need for e-Gov practitioners to
provide in their initiatives, processes and controls which will contribute to their long term
survival and growth, the awards committee decided in 2010-11 that projects which were
diligently addressing the goal of sustainability should be recognised.
CSI-Nihilent Awards 2011-12 – the special 10th anniversary year of the Awards - too laid
special emphasis on the goal of Sustainability. With a view to celebrating Projects which
had performed well on this count, winners of project category of awards during 2006-
07 were invited to showcase how, during the intervening five year period [from 2006-07
to 2011-12], they had managed themselves to remain sustainable. The project category
winners from 2006-07 were invited to answer a specialised assessment form that evaluated
them on a set of parameters considered important from sustainability point of view by
a specially formed CSI-Nihilent Sustainability awards task group. Field visits too were
organised to each of the invited participants to try and match the documented responses
of the invitees with the realities on the ground.
Based on composite opinion formed by the Awards committee based documented
responses and field visit assessments, the following six Projects which were winners of
CSI-Nihilent Awards under Project category in 2006-07 were identified for the receipt of
Sustainability Awards 2011-12.
1. eProcurement, Gujarat
2. VAT Information System, Gujarat
3. Samadhan Ek Din Mein , Madhya Pradesh
4. DC* Suite – Suite of Applications for e-Collectorate, Kerala
5. Integrated Information System for Foodgrains Management, NIC Dept of IT , New Delhi
6. eGovernance in Petroleum and Explosives Safety Organisation (PESO), Govt. of India, Nagpur
eProcurementShri Jagdeep Singh KocharExecutive [email protected]
VAT Information System (VATIS), [email protected]
Samadhan Ek Din MeinShri Gulshan BamraJabalpur, Madhya [email protected]
DC SuiteDr KS [email protected]
IISFM, FCIDr KS [email protected]
PESOShri T.R. [email protected]
About the 2011-12 PublicationFocusing on learning if e-Governance
is aiding inclusive growth objective
this compendium has selected
initiatives from across several
nominations received during the year.
A number of selected nominations
have been documented along with
interesting invited articles for the
benefit of readers. The book is
available for ordering and interested
organizations/ researchers can contact
the SIG Secretariat. Copy of the book
will also be made available on the awards website.
- Editors
InclusiveGrowththrough
e-Governance
Inclu
siv
e G
row
thth
rough e
-Go
vern
ance
Selected e-Governance Initiatives in India
Sele
cted
e-G
overn
an
ce
Init
iativ
es in
Ind
ia
Surendra Kapoor
Prabhu Gollamudi
Nityesh Bhatt
Harish P Iyer
Ka
po
or e
t al.
This rich repertoire of materials on
e-governance marks an important
milestone achieved by the Computer
Society of India’s Special Interest Group
on e-Governance (SIGeGOV)—the
10th anniversary of the CSI–Nihilent
e-Governance Awards. It includes expert
papers and e-governance initiatives of
various states, departments, and
districts of India, selected from the
nominations received.
The expert papers dwell on several
important topics, including the
Government of India’s views on cloud
computing, the evolution of technology-
driven smart cities and the growing
influence of social media on
e-governance from the perspective of
the academia and the industry. The
e-governance success stories are from
fields as diverse as food, agriculture,
transport, finance, social security and
forestry, and have been detailed along
three critical dimensions:
. The
descriptions adhere to the attributes
prescribed by the awards assessment
norms, making it easy for the discerning
reader to identity commonalities and
differences among them.
This book will be an invaluable
reference for all e-governance
practitioners and researchers looking to
either fine-tune their e-government
initiatives or plan their operations.
results,
enablers and values indicators
Surendra Kapoor
Prabhu Gollamudi
Nityesh Bhatt
Harish P. Iyer
has four decades of
experience working in the IT field. He
began his career at IIT Kanpur in 1964,
followed by a 23-year long association
with CMC Ltd., including as its Executive
Director. He is a CSI Fellow and
Convener, CSI–Nihilent e-Governance
Awards 2011–12.
has been associated
with the ICT initiatives of National Dairy
Development Board, Anand, CMC Ltd.,
and CMC Informatics UK, and is
currently a member of the capacity
building and knowledge management
team of National Institute for Smart
Government (NISG). He has been an
active member of the SIGeGOV for
many years.
, Senior Associate
Professor and Chairperson, Institute of
Management, Nirma University,
Ahmedabad, has more than 14 years of
work experience. He holds an MBA and
PhD degrees, and is credited with 30
research papers and six co-edited
books. Since year 2007 he has been a
member of the SIGeGov group.
holds a Masters degree in
management and is a Fellow of the
Institute of Chartered Accountants of
India. He has been associated with the
domain of e-governance since 1988.
Iyer was the coordinator of the first
one-year full time program on
e-governance jointly offered by NISG
and TAPMI, Manipal.
Universities Press
Surendra Kapoor, Prabhu Gollamudi, Nityesh Bhatt and Harish P Iyer:
Inclusive Growth through e-Governance
www.universitiespress.com
Cover design: OSDATA, Hyderabad
ISBN 978 81 7371 839 7
9 788173 718397
Special Interest Group
on e-Governance
CSI SIG Publications- A RecapSynchronizing with the objective of sharing information and knowledge presented in several of the nominations received CSI SIG has been bringing out publications over the last many years. So far seven books (Listed below) mostly in the form of compendiums have been published under the banner of SIG e-Gov.
1. ‘eGovernance Case Studies’ Editor: Ashok Agarwal Universities Press (2006).
2. ‘Compendium of e-Governance Initiatives in India’ Editors: Dr R K Bagga and Piyush Gupta University Press (2007)
3. Transforming Government: e-Governance Initiatives in India’ Editors: Dr R K Bagga and Piyush Gupta ICFAI University Press (2008)
4. ‘Fostering e-Governance: Compendium of Selected Indian Initiatives’ Editors: Piyush Gupta, R K Bagga and Ayaluri Sridevi ICFAI University Press (2009)
5. ‘enablers of Change: Selected e-Governance Initiatives in India’ Editors: Piyush Gupta, R K Bagga and Ayaluri Sridevi ICFAI University Press (2010)
6. ‘Widening e-Governance Canvas: Selected e-Governance Initiatives in India’ Editors: Surendra Kapoor, GSN Prabhu and Nityesh Bhatt ICFAI University Press (2011)
7. ‘Inclusive Growth in e-Governance: Selected e-Governance Initiatives” Editors: Surendra Kapoor, GSN Prabhu, Dr Nttyesh Bhatt and Harish P. Iyer Universities Press (India) (2012)
10th Anniversary of the Awards
CSI - Nihilent
e-Gov Awards 2011-1
2
10th year of Service to the Nation
CSI-Nihilent e-GovernanceAward Winners 2011-12
A Decade of Serving the cause of e-Governance
CSI - Nihilent
e-Gov Awards 2011-1
210th year of Service to the Nation
STATe CATeGORY
Award of Excellence: State of Bihar
Awards of Appreciation:
State of Odisha - Green e-Governance
State of Rajasthan - Capacity Building
State of Delhi - Jury Appreciation:
DePARTMeNT CATeGORY
Award of ExcellenceSWARNIM-RTO: A New Service Paradigm, Ports & Transport Department, Govt. of Gujarat
DISTRICT CATGeORY
Award of Appreciation (Joint):
District Jhalawar, Govt. of Rajasthan and
District Jabalpur – Govt. of Madhya Pradesh
PROjeCTS CATeGORY - GOVeRNMeNT OF INDIA
Award of Excellence:
Passport Seva Project, Ministry of External Affairs, Govt. of India
Appreciation Award
Indian National Data Centre for Long range Identification & Tracking, Directorate General of Shipping, Govt. of India, Mumbai
PROjeCTS CATeGORY- G2B
Award of Excellence eUparjan, Civil Supplies Department, Govt. of Madhya Pradesh
PROjeCTS CATeGORY - G2e
Award of ExcellenceManava Sampada (A Green Governance Tool for Human Resource Management), Govt. of Himachal Pradesh
PROjeCTS CATeGORY - G2C
Award of ExcellenceCentralized Online Real-time Electronic (CORE) PDS, Govt. of Chhattisgarh
Using Technology for strengthening Targeted Public Distribution System, Govt. of Gujarat
m-Governance, Rajkot Municipal Corporation, Govt. of Gujarat
eDistrict, Govt. of Kerala
PROjeCTS CATeGORY - G2G
Award of ExcellencePoll Monitoring System, Govt. of Goa
Appreciation AwardDynamic integration of Property, Land Records and Cadastral Maps, Govt of Haryana
APPReCIATION FOR SUSTeNANCe
1. eProcurement, Gujarat
2. VAT Information System, Gujarat
3. Samadhan Ek Din Mein , Madhya Pradesh
4. DC* Suite – Suite of Applications for e-Collectorate, Kerala
5. Integrated Information System for Foodgrains Management, NIC Dept of IT , New Delhi
6. eGovernance in Petroleum and Explosives Safety Organisation (PESO), Govt. of India, Nagpur
