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SQWJQOHLC JEA WOH_@JQIW\

CIESLAOWJQLIES

Wjnoearj Slehm jea Slaamjrtmj Wjnj

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SQWJQOHLC JEA

CI

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7;:; Qo Letorejtliej` Gjeb dir Wociestructlie jea Aovo`i:=:= M Stroot, EXXjsmlehtie, AC 7;133o`opmieo> 7;7-183-:;;;Letoreot> www.wir`agjeb.irhO-fjl`> dooagjcbKwir`agjeb.irh

J`` rlhmts rosorvoa

: 7 3 1 :3 :7 :: :;

Qls vi`ufo ls j priauct id tmo stj id tmo Letorejtliej` Gjeb Aovo`ipfoet / Qo Xir`a Gjeb. Qo ealehs, letorprotjtlies, le tmls vi`ufo ai eit eocossjrl`y rooct tmo vlows id tmo Oxocu

Gjeb ir tmo hivorefoets tmoy roprosoet.

Qo Xir`a Gjeb aios eit hujrjetoo tmo jccurjcy id tmo ajtj legiueajrlos, ci`irs, aoeiflejtlies, jea itmor ledirfjtlie smiweit lfp`y jey nuahofoet ie tmo pjrt id Qo Xir`a Gjeb ciecotorrltiry ir tmo oeairsofoet ir jccoptjeco id sucm giueajrlos.

Wlhmts jea [orflsslies

Qo fjtorlj` le tmls pug`lcjtlie ls cipyrlhmtoa. Cipyleh jea/irid tmls wirb wltmiut porflsslie fjy go j vli`jtlie id jpp`lcjg`dir Wociestructlie jea Aovo`ipfoet / Qo Xir`a Gjeb oeciuwirb jea wl`` eirfj``y hrjet porflsslie ti ropriauco pirtlies

Dir porflsslie ti pmiticipy ir roprlet jey pjrt id tmls wirb, pcifp`oto ledirfjtlie ti tmo Cipyrlhmt C`ojrjeco Coetor Lec., Ajevors, FJ ;: 7;7-?77-71772 o-fjl`> pugrlhmtsKwir`agjeb.irh.

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CIEQOEQS

Wohu`jtiry Jhoeclos

Ciec`uslie

Eitos

Wodoroecos jea Itmor Wosiurcos

Leaox

Gixos

7.: Cievorhoeco le Aovo`ipleh Ciuetrlos>

7.7 mo Lfpjct id je Oejg`leh OevlriefoCievorhoeco> Xlro`leo o`opmiey jea N

3.: Oxjfp`os id Fu`tlp`o [`jy le Aovo`iple

3.7 Ciesu`tjtlies Cje Gul`a Suppirt dir je

Wohu`jtiry Wospiesos

3.3 Miw Cifpotltlie le o`ociffuelcjtliHriwtm jea Ciesufor Cists> @ossies dr

jea tmo _eltoa Stjtos

3.1 mo Goeodlts id je Ipoe @lcoesleh Woh

mo Cjso id TiL[

3.? Fj`jysljs Slfp`ldloa @lcoesleh Drjfow

3.4 Njpjes Fivo ti je L[-Gjsoa Oevlrief 3.8 mo [itoetlj` Hjp le Eoxt-Hoeorjtlie

Dlhuros

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mls vi`ufo wjs propjroa js pjrt id tmo jej`ytmo Xir`a Gjeb H`igj` Ledirfjtlie jea Cifhlos Aopjrtfoet> mttp>//www.wir`agjeb.irh/l

mo jutmirs wiu`a `lbo ti jcbeiw`oaho tmo lepid j eufgor id rovlowors, ciffoetjtirs, jeleh tmo di``iwleh> drif Clsci Systofs, WigorWuoaj-Sjgjtor2 drif tmo Letorejtliej` Dleje

Crjgtroo2 drif [oeesy`vjelj Stjto _elvorslty, tmo o`ocif Wohu`jtiry Jutmirlty id Lealj, Etmo _.S. Doaorj` Ciffuelcjtlies CifflssliNimjtmje @ovy2 jea drif tmo Xir`a Gjeb, N

A

Jcbeiw`

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JCBEIX@OAHFOEQS

mo jutmirs wiu`a j`si `lbo ti tmjeb J`oxjearSjrj Wicmo, jea @jcleaj Gjrriw dir tmolr oaldir smopmoraleh tmls vi`ufo drif fjeuscrlpt tjutmirs wiu`a lbo ti tmjeb tmo Xir`a Gjeb Id

pjrtlcu`jr`y Stopmoe FcHrijrty, jcqulsltliespriauctlie oaltir2 jea Aoelso Gorhorie, prlet rofjle iur iwe.

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$ J`` ai``jr jfiuets jro leitmorwlso lealcjtoa

7H sociea hoeorjtlie

3H tmlra hoeorjtlieG dirfor`y Grltlsm o`ocif

Grltlsm o`ocifCAFJ ciao alvlslie fu`tlp`o jcCAFJ OT-AI ciao alvlslie fu`tlp`o jc

ajtj-iptlflzoaC[E[ cj``leh pjrtys eotwirb pAASI alhltj` ajtj sorvlco ig`lhA Aoutscmo o`obifA

Jggrov

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Letri

Qmls giib ls j cifpl`jtlie id twi rocoet y cicievorhoeco id ledirfjtlie jea ciffuelcjt(Slehm jea Wjnj 7;;=, 7;;

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CIETOWHOECO LE LEDIWFJQLIE JEA CIFF_ELCJQLIE Q

to`ovlslie eotwirb TQW le Cml`o ls sooleh djssugscrlptlies tmje le lts cjg`o QT gusleoss. sugscrlgor gjso hrow :3 porcoet, wml`o lts cjg`ohrow ie`y 3 porcoet.7Dlrfs tmjt fivo qulcb`y le

fjrbots cje slfl`jr`y goeodlt gy oetorleh eow ftmolr sorvlco pridl`o.

Wospiealeh ti Cievorhoeco

Js grijagjea eotwirbs hriw, si wl`` tmo jgjea smjro fu`tlfoalj cietoet. Jea js tmolr arlhriw rovoeuos hots striehor, LCQ privlaors jeatocmei`ihlos jea sorvlcos ti mo`p tmof. Ciuerohu`jtiry drjfowirbs tmjt j``iw cievorhleh f

wl`` goeodlt tmo fist. Xltm tmo pjco id cievofjey ciuetrlos jro janustleh tmolr pi`lcy jea ti djcl`ltjto cievorhoeco.

Cmjptor 7 id tmls giib dicusos ie tmo strjtohl

vorhoeco jea pisslg`o pi lcy rospiesos. Qmroo hoeco jro laoetldloa>

Sorvlco cievorhoeco, ir fu`tlp`o p`jy, j``iw

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Qmlebleh Strjtjgiut LCQ Ciev

Ciuetrlos tmjt jaipt pi`lcy drjfowirbs ojfieh to`ociffuelcjtlies, foalj, jea cifoemjeco tmo lfpjct id ledirfjtlie jea ciff

(LCQ) ie ocieiflc aovo`ipfoet. Qocmei`ifjrbot aofjea jro arlvleh tmo LCQ soctir tiwfjttors gocjuso cievorhoeco cje `iwor oetry privlaors ti try iut eow gusleoss fiao`s, p`iwor cists ti sorvlco privlaors jea usors, jea

sorvlcos jea tocmei`ihlos jvjl`jg`o ti usors. Ievorhoeco cje j`si `oja ti fjrbot ciesi`lajtliejea eow oetry gjrrlors.

Q Q

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::

Qjg`o 7.: Dirfs id LCQ Cievorhoeco

Ltof Sorvlco cievorhoeco

Aoeltlie Dlrfs uso ieo eotwirb ti privlao

fu`tlp`o sorvlcos.

Oxjfp`os Ciffuelcjtlie cifpjelos iddor

to`opmiey, to`ovlslie, jea Letoreot

sorvlcos usleh to`opmieo, cjg`o, ir

wlro`oss eotwirbs. Oxjfp`os

jro diuea le Cml`o, tmo Jrjg

Wopug`lc id Ohypt, Lealj, [i`jea,

jea _brjleo.

Goeots Sorvlco privlaors oetor eow

soctirs, uso tmolr eotwirbs firo

odcloet`y, iddor alsciuets dir

guea`os, jea lecrojso jccoss ti

eow LCQ sorvlcos.

Wlsbs Sugscrlgors ciu`a go `icboa

leti ieo privlaor. Sfj``or rfs,

ospoclj``y tmiso wltmiut tmolr iwe

grijagjea eotwirbs, flhmt hot

pusmoa iut id tmo fjrbot.

[i`lcy

lfp`lcjtlies

Cievorhoeco cmjehos tmo scipo

jea giueajrlos id fjrbots jea

j`tors oetry gjrrlors.

Siurco>Jutmirs.

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CIETOWHOECO LE LEDIWFJQLIE JEA CIFF_ELCJQLIE Q

ti lecrojso rovoeuos jea cut tmo cists id sorvprivlaors jriuea tmo wir`a jro ofgrjcleh levostfoets le j``-L[ eotwirbsostlfjtoa ti 7;:?jea le cievorhoa gusleoss fiao`s. Leoxpjealeh ueaor`yleh tocmei`ihlcj` gjso, ieo tmo h`igj` L[ swltcm jea riutor fjrbot hrow jgiti $:: gl``lie (Fjrbotwlro 7;;=). Clsci Systofoqulpfoet fjeudjcturor, mjs sooe sj`os le ofsleco 7;;?, cifpjroa ti wir`awlao sj`os hriwtSystofs 7;;8). Gix 7.: hlvos oxjfp`os id tmo a

vorhoeco drif aovo`ipleh ciuetrlos jea trjeslt

Gix 7.: Cievorhoeco le Aovo`ipleh

J Dow Oxjfp`os

Lealjs lecufgoet pug`lc to`ociffuelFQE@, gohje privlaleh Letoreot pritici`sorvlcos le Fufgjl le 7;;4. Qmo sorvlco eicmjeeo`s, cists jgiut $? j fietm, jea mj

sugscrlgors. J eufgor id prlvjto iporjtirsiddorleh L[QT sorvlcos.

Sleco 7;;4, to`opmieo jea cjg`o cifpjevorhleh le Grjzl` Qo`ofjr jcqulroa Xjy QT

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CIETOWHOECO LE LEDIWFJQLIE JEA CIFF_ELCJQLIE Q

:44 ciuetrlos, jea eojr`y j qujrtor id tmo 3;; fle flaa`o-lecifo ciuetrlos.7

Aofjea dir cievorhoa sorvlcos ls j`si ovlaoeworo firo tmje 3; fl``lie trlp`o-p`jy sugscrlleh to`opmiey, vlaoi, jea Letoreot sorvlcosLetoreot to`opmiey sorvlco, mjs firo tmje 1;; fle 77? ciuetrlos jea torrltirlos (oGjy 7;;

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QMLEBLEH SQWJQOHLCJ@@\

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ls alroct`y aopoeaoet ie tmo rohu`jtiry jea(Jetieo``l :

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77 Qjg`o 7.7 Hivorefoet Wospiesos ti Ci

Lealcjtir Woslst

[orcoptlies Hivorefoet go`lovos tmjt

cievorhoeco fjy ueaorfleo

lts siclj`, pi`ltlcj`, cu`turj`,

ir ocieiflc ignoctlvos.

Jctlies Hivorefoet tjbos stops ti

provoet eow sorvlcos jea

privlaors drif oetorleh

tmo fjrbot.

Iutcifos Eow sorvlcos cjeeit aovo`ip

`ohj``y, gut fjy stl`` aodojt

rostrlctlies.

_sors `iso pitoetlj` goeots

drif leeivjtlie jea cist

roauctlie.

Hivorefoet djcos

lecrojsleh prossuro

ti rofivo rostrlctlies.Siurco>Jutmirs.

QMLEBLEH SQWJQOHLCJ@@\

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Jrjg Oflrjtos, lecufgoet Otlsj`jt iddors j duto`ociffuelcjtlies jea vlaoi sorvlcos, gut Levlcos `lbo Sbypo woro gjeeoa le 7;;4. Ciecorohu`jtlie mjvo `oa Gjmrjle, wmlcm mjs je itmofuelcjtlies soctir, ti rostrlct prlvjto pjrtlclp

sorvlcos, provoetleh du``y cievorhoa sorvlcos. Jwmlcm mjs je ipoe jea cifpotltlvo foalj soctiDF rjali stjtlies ti grijacjst eows.4

Woslstleh cievorhoeco roaucos pitoetlj` goeodlt

jea leovltjg`y `ojas ti prossuros dir rodirf. Wti `iso pitoetlj` goeodlts drif leeivjtlie jeaBoeyj `ohj`lzoa TiL[ le 7;;1, prlcos dir letoregy up ti =; porcoet. @ohj`lzjtlie id TiL[ eit id TiL[ gut j`si tmo jaiptlie id grijagjea je

Qjezjelj, jea _hjeaj. Xmoro TiL[ ls porflttovi`vo leti ledirfjtlie tocmei`ihy gusleossos.

Ovoe wmoro eow LCQ sorvlcos cjeeit aovo`fjy stl`` aodojt rostrlctlies. Qmo prosoeco id j letorejtliej` vilco to`opmiey, jcciuetleh dir gtmlra id letorejtliej` cj`` rovoeuos, jttosts ti tmprivlslie lrrospoctlvo id fjrbot rostrlctlies.

CIETOWHOECO LE LEDIWFJQLIE JEA CIFF_ELCJQLIE Q

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ti roslst ir oejg`o cievorhoeco, si wjlt jea wjprjctlcj` iptlie.

_eaor tmo wjlt jea wjtcm jpprijcm, hivorefoeti tmolr pi`lcy drjfowirbs. Lestoja, tmoy ro`y ie

jea rohu`jtiry lestrufoets ti aoj` wltm lssuos iLe tmo _eltoa Stjtos, tmo DCC jea tmo Aopjrforhors jea jcqulsltlies le tmo LCQ soctir jea u`jw ti stip tmo dirfjtlie id fieipi`los ir jetl

Qmiuhm tmo wjlt jea wjtcm jpprijcm aios eicievorhoeco, lt cje `oja ti cieduslie jea uecvorhoeco g`urs tmo giueajrlos jfieh LCQ suaoclslies ie structurj` lssuos fjy oxpiso lecialddoroet gusleoss jea rohu`jtiry mlstirlos id oj

Sjeavlh 7;;;). Xmoe ru`os jea pi`lcy drjfowirohu`jtiry rlsb lecrojsos, wmlcm cje le ture lecrgy up ti 4 porcoetjho pilets (aopoealeh ie ts`iwleh levostfoet le ledrjstructuro jea sorvlc

Le tmo _eltoa Stjtos, tmo wjlt jea wjtcm rospijea ciecores. J alsputo ivor tmo letriauctlie ile tmo stjto id Cieeoctlcut `oa to`ociffuelcjtlicieslaor cjeco`leh $334 fl``lie le levostfoets

( ) Q

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J sociea rlsb ls tmjt pug`lc duealeh id grialstirt tmo fjrbot. Qi jaaross tmls lssuo, letorvoetlies jro le `leo wltm stjto jla ru`os.nustldlcjtlie dir stjto letorvoetlie jea je jejtmo jla ie cifpotltlie le tmo fjrbot. Le jr

prlvjto iporjtirs jro prosoet, tmo OC cje prild letorvoetlie fjy criwa iut oxlstleh jea fjrbot p`jyors ([jpjaljs, Wloa`, jea Xostormj`si lfp`los tmjt hivorefoets eooa ti aofjlevostir drif pisslg`o ri`os js j sorvlco privl

pug`lc levostfoets smiu`a eit sorvo js j wjrooetor sorvlco privlslie, oddoctlvo`y ri``leh gjid tmo pjst twi aocjaos.

Dlej``y, hivorefoets rlsb levostleh le tocmei

fjy eovor dlea j fjss fjrbot, fjy qulcb`y gos`iw aiwe durtmor leeivjtlie. Drjecos rocoetgjea fjrbot cjfo jdtor fucm crltlclsf id lts aLetoreot ajtj sorvlco Flelto`. Qmo hivorefoet tmo systof ivor 7; yojrs, wltm sorvlco gohleelehMorj`a Qrlgueo :

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eit dlt ojsl`y leti trjaltliej` pi`lcy drjfowirbs. tmo hrojtost goeodlts jro aorlvoa le fjrbots tmjt

Ld j ciuetry aoclaos ti crojto je oejg`leh pi`lcmjvo ti lfp`ofoet spocldlc rohu`jtlies suppirtl

leh tiwjra je oejg`leh oevlriefoet wl`` jt `opi`lcy jea rohu`jtiry drjfowirbs. Leaooa, trjejea pi`lcy dir cievorhoeco leti j sot id spocldtmo firo alddlcu`t tjsb.

Qmo eoxt pjrt id tmls cifgleoa ropirt jaarosstiry cmj``oehos jea oforhleh rospiesos ti sfu`tlp`o p`jy. Oforhleh troeas suhhost gost prifitleh cifpotltlie, crojtleh j `ovo` p`jyletmo jutmirlzjtlies rohlfo jea spoctruf fje

Qmoso `oja ti rohu`jtiry drjfowirbs tmjt oejfiro grija`y, cievorhoeco.

[i`lcy fjbors soobleh ti rospiea ti cievorhodlea tmjt tmls fivo ti prifito cifpotltlie jeasorvlcos wl`` goeodlt tmo LCQ soctir. Js j fjrbotroauco prlcos, spur hriwtm le civorjho, jea arlvhoeco wl`` oemjeco tmo oddocts id ojr`lor lgorj`lzgohle tmoso sociea-hoeorjtlie rodirfs le tmo

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Qjg`o 3.: Sifo Oxjfp`os id Wohu`jtiryti Fu`tlp`o [`jy

Lfpoalfoet> rostrlctlies

ie eow oetry

Je Letoreot sorvlco privlaor wltm lts

iwe eotwirb ls jutmirlzoa ti privlaoLetoreot sorvlco gut primlgltoa drif

privlaleh vilco-ivor-Letoreot pritici`

(TiL[) sorvlco.

Qmo rohu`j

provoets ej`` tmolr cj

Qmo ejec

levostfoe

aop`iyfo

Je lecufgoet to`opmieo cifpjey

levosts le j mlhm-spooa grijagjeaeotwirb gut djcos ao`jys le igtjleleh

jutmirlzjtlie ti privlao vlaoi

cietoet sorvlcos sucm js cjg`o

to`ovlslie ir L[QT.

Qmo rohu`j

ao`jys lfpoxpjeaoa

cmilco ti

tmo jttrjct

levostfoe

Je lecufgoet to`opmieo cifpjey

mjs rohu`jtiry ig`lhjtliessucmjs `icj` `iip ueguea`leh, pjyfoet

ti uelvorsj` sorvlco dueas, ir prlco

cietri`tmjt ai eit jpp`y ti cjg`o

to`ovlslie iporjtirs ir roso``ors

privlaleh tmo sjfo ir slfl`jr sorvlcos.

Qmo rohu`j

privlaleh `ovo` p`jyl

custifor

jea tmoro

odcloecy.

Je lecufgoet to`opmieo cifpjeymjs gottor jccoss ti pug`lc rlhmts id

wjy tmje cjg`o to`ovlslie iporjtirs.

Qmo rohu`jprivlaleh

`ovo` p`jyl

Wjali spoctruf ls jvjl`jg`o jt j Js cievor

OFOWHLEH WOH_@JQIW\ WO

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djcl`ltjto tmo roj`lzjtlie id goeodlts drif leeivjjea roauco tmo rlsb id crojtleh aiflejet fquoet`y, tmoy fust jajpt ti fu`tlp`o p`jy.

Dir rohu`jtiry drjfowirbs ti crojto je oejg`l

mjvo ti rofivo jrtldlclj` rostrlctlies jea prif`ovo` p`jyleh dlo`a. Oesurleh je oejg`leh rohuroqulro tmjt tmo tii`s jea jpprijcmos usoa dirtruf fjejhofoet, letorcieeoctlie jea jccossdjcl`ltjto tmo droo p`jy id fjrbot dircos jea tm

tocmei`ihlos. Ld rohu`jtiry drjfowirbs j``iwtlie wltmiut lfpoalfoets ti leeivjtlie jea suppirt tmo letriauctlie id javjecoa tocmei`levostfoets, jea oejg`o hriwtm.

@ohj` rospiesos, grija`y ciestruoa, usuj``y `foets. Ie`y le sifo cjsos ai hivorefoets fjaoclslies jmoja id tlfo ti cmjfplie fu`tlp`tmoe lfp`ofoet. Qyplcj``y, rohu`jtirs wl`` goeooa ti fjbo aoclslies jgiut fu`tlp`o p`jy jdletriaucoa gy leeivjtlvo sorvlco privlaors.

Le oltmor cjso, rohu`jtirs rospiea ti fjrbot aooxlstleh drjfowirb, ir ti cmjehos le tmo pi`l

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Xmoe sucm ippirtueltlos prosoet tmofso`vos, hjg`o ti laoetldy rodirfs tmjt wl`` ai tmo fist ti sucm, tmoro wl`` go j hrjajtlie id rospiesosdti lfpirtjet ti aoslrjg`o gut eit ossoetlj`.ltoa pi`ltlcj` cjpltj` jea tocmelcj` cjpjclty, rohu

j slheldlcjet lfpjct ld lt ls prlirltlzoa.

Hlvoe lts prlfjcy le j``iwleh sorvlco privlap`jy, tmo jutmirlzjtlies rohlfo fjy go j hiia rodirf. Jctleh wltmle tmo oxlstleh pi`lcy jea

jutmirlzjtlies rohlfo cje go jfoeaoa ti jcciffiao`s jea iporjtirs lffoaljto`y. Sucm j firodirf jea j``iws fjrbot dircos ti iporjto, ovo

Gy cietrjst, jeitmor ciffie jpprijcmidtocrojtleh eow jhoeclos ir fialdyleh `jws ti jp`jy. Aileh si tjbos slheldlcjet tlfo jea pi`aod`jto wl``leheoss ti lfp`ofoet durtmor rodirfmjvleh j cievorhoa lestltutliej` drjfowirb lgoleh aoslrjg`o jea mjs pitoetlj` oddlcloecy go7;;?), lt ls eit ossoetlj`. Sifo ciuetrlos crojto

slfp`y gy cifgleleh tmolr to`ociffuelcjtliesvlcos. Gut succoss le fivleh tiwjra fu`tlp`o ciiralejtlie gotwooe jhoeclos jea tmolr jgl`lt

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Gix 3.3 Miw Cifpotltlie le Qo`ocifJddocts Hriwtm jea Ciesufo@ossies drif Lealj jea tmo _

Ivor tmo pjst twi aocjaos, `lgorj`lzjtlie tlies mjs smiwe tmjt cifpotltlie ls tmo fielsf dir spurrleh soctir hriwtm. Dir oxjfpeufgor id figl`o to`opmieo sorvlco prihriwtm le sugscrlgors jea pusmoa aiwe tmo dlhuro). Lealj ls eiw tmo wir`as djstoto`opmieo fjrbotjea, `lbo fjey itmor cls goeodltleh drif lecrojsoa cifpotltlie arohu`jtiry oevlriefoet.

Cifpotltlie le tmo Lealje Figl`o Qo

tlies Fjrbot Mjs Arlvoe Hriwtm

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