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Copyright © 1995-2004 Open Text Inc. All rights reserved.
Libraries and Institutional Content Management Systems
Carol Knoblauch, Product Manager,
Open Text, Inc.
18 March 2005
Computers in Libraries 2005Session C302
Slide 2
Abstract
Enterprise Content Management (ECM) is a comprehensive set of principles, processes and tools applied to controlling the lifecycle of an information resource from creation, approval, publication, and maintenance, to archiving and destruction. ECM is an integrated platform that consolidates content related activities like search, document management, and Web content management with collaboration activities like Web meetings, e-mail, and Communities of Practice.
In 2004, KMWorld Magazine announced that “the checkbook is open for ECM”. In addition to the usual motivators for investing in technology, addressing information overload and increasing productivity, the biggest impact on the ECM market comes from the growing demands of regulatory compliance.
As organizations adopt systems to support compliance initiatives and connect various content, collaboration and process-centric programs, the integrated ECM system will be the destination of choice for most employees. Information Professionals should join them. There are many roles for Information Professionals in ECM: as a user advocate to articulate information needs and requirements; as a content advocate to apply search and categorization to add value to authenticated content; and as a moderator and knowledge broker in an online community.
Slide 3
Topics
Enterprise Content Management (ECM) Elements of ECM
- Search- Document Management- Collaboration- Business Process Management- Document Lifecycle Management- Web Content Management- Portal Technology
Differentiating Content – Roles for Information Professionals
Slide 5
Working with Information
Structured Tasks | Collaborative Workflow | Flexible Collaboration
Structured Data
Rich Content
Documents
Forms
Images
Slide 6
ERP vs. ECM – Very Different
Unstructured Data
ECM - Word Index
Structured Data
ERP - Database
Slide 7
Market Consolidates from Point Solutions
Structured Tasks | Collaborative Workflow | Flexible Collaboration
Structured Data
Rich Content
Documents
Forms
Images
Document Management
IM
ImagingWorkflow
Groupware
Knowledge Management
Search
Web Content Management
BPM
OnlineMeetings
Web Conferencing
ContentArchiving
Portal
Classification
DAM
Projects
RecordsManagement
Slide 8
ECM Becomes Essential
DMSDMS19851985DMSDMS19851985
WCMWCM19951995WCMWCM19951995
ECMECM20012001ECMECM20012001
ECM ECM KillerKillerApp App 20032003
ECM ECM KillerKillerApp App 20032003
BroadBroadMarketMarketAwarenessAwareness20052005
BroadBroadMarketMarketAwarenessAwareness20052005
Market Size: $19BMarket Size: $19BSource: OvumSource: OvumMarket Size: $19BMarket Size: $19BSource: OvumSource: Ovum
Business Challenge:• Cost Savings (application consolidation)
• Compliance (control all content)
Compliance
2007200720072007
Slide 9
Enterprise Search
Advanced Search Options Boolean, stemming Proximity, adjacency Linguistic & semantic
analysis Natural language
processing Categorization,
classification, taxonomy, thesaurus
Result Set Options Sort and relevance ranking Hit-highlighting and
navigation Intelligent summarization Entity extraction Analysis and visualization Guided navigation
Slide 10
Document Management (DM)
Electronic Document Management
Security (repository vs shared drives)
Workflow for review and approval
Version control and audit trails
Linking documents
Production Business Document Management
Image management and archiving
Workflow for sharing and tracking
Metadata definition and identification
Optical character recognition (OCR)
Tools to control document creation, review, authorization, publication and storage
Slide 15
I don‘t want to learn new tools and it better be
easy to use!
Web Content Management
Webmaster
Business Owner Graphic
Designer
ApplicationDeveloper
Authors
Marketing Mgr
Project Mgr
IT Manager
Technically DrivenBusiness Driven
I want to quickly setup a site and I
want to reuse content from my
DMS. I want a productivity tool and I don‘t want
to program.
I want a solution which works
seamlessly with my development environment
WebContent
I need to communicate internally and externally to all sorts of different
constituents. Its driving me mad!!!
I need full control over Corporate
Identity and design
The WCM system must fit into my
overall technology and ECM vision
Slide 17
More ECM Technologies
Multimedia – voice and video Digital asset management Digital rights management Unified communications E-learning
- Skills management- Expertise location
Integrated document archiving and retrieval Customer relationship management (CRM)