Copyright 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Tearra Donovan Outreach Coordinator Relay Nevada TRS Call Traffic Report Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. CapTel Call Traffic Report Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2014 2015 Contract Year Copyright 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2015 2016 Contract YTD Copyright 2010 Hamilton Relay. All rights reserved. As of September ,265 CapTel phones in use. Copyright 2010 Hamilton Relay. All rights reserved. Marketing/Outreach Briefs Quarterly Outreach Included: 5 Presentations 3 Relay Friendly Business 11 Exhibits 4 Meetings 2 Networking Copyright 2010 Hamilton Relay. All rights reserved. Quarterly Highlights Bank of America Care Coalition Health Fair Disabilities Conference Health & Senior Expo National Association of Social Workers Nevada Chapter Conference Nevada Department of Employment, Training, and Rehabilitation Spotlight Senior Networking Breakfast Marketing/Outreach Briefs Copyright 2010 Hamilton Relay. All rights reserved. Hamilton Relay Program Deaf Community Leader Award 2015 David Kelsey Jennifer Montoya Copyright 2010 Hamilton Relay. All rights reserved. Upcoming Events Spotlight Senior Expo Social Workers Conference