18
Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report
| Date post: | 16-Jan-2016 |
| Category: |
Documents |
| Upload: | verity-edwards |
| View: | 214 times |
| Download: | 2 times |
Copyright © 2010 Hamilton Relay. All rights reserved.
Lisa Furr – Account Manager
Tearra Donovan – Outreach Coordinator
Relay Nevada
TRS Call Traffic Report
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD
0.4 0.4 0.4 0.30.5
1.1
0.81 0.9 0.8
1.2
0
0.5
1
1.5
2
2.5
3
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
96 96 96 96 9695 95
93 93
94
90
85
90
95
100
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Workload by Inbound Call Method
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
CapTel
Call Traffic Report
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD
1.21.4
1.3
0.9
1.1 1.21.4 1.5 1.6
1.2 1.2
0
0.5
1
1.5
2
2.5
3
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
95 9596
97 9796
9594 94
96 96
85
90
95
100
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
As of May 2015...
1,255 CapTel phones
in use.
Copyright © 2010 Hamilton Relay. All rights reserved.
Updates
FCC Complaint Log •12 Month Summary of Complaints
–Includes Resolutions
•Annual Filing–To State by June 15–Submitted to FCC by July 1
2016 Outreach Plan•Develop Annual Goals•Input From CAC in October
Copyright © 2010 Hamilton Relay. All rights reserved.
Marketing/Outreach Briefs
Quarterly Outreach Included:13 Presentations3 Exhibits 2 Meetings 3 Networking
Copyright © 2010 Hamilton Relay. All rights reserved.
Quarterly Highlights Better Hearing & Speech Month and
Scholarship Ceremony Northern Nevada Veterans Resource Center Partnering for Awareness and Community
Education - Journey of Hope Seniors and Law Enforcement Together -
Senior Safety Fair Senior Services - Health & Resource Fair Spotlight Senior Services Stroke Support Groups Western Nevada College
Marketing/Outreach Briefs
Copyright © 2010 Hamilton Relay. All rights reserved.
Upcoming Events
Disabilities ConferenceHealth and Fitness ExpoMy Health and Wellness ExpoSpotlight Spectacular Expo
Marketing/Outreach Briefs
Copyright © 2010 Hamilton Relay. All rights reserved.
How can we better connect with you?
Questions?
Relay is about Connecting People
