v
Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
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liable for any damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR USE OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO.,
LTD. shall not be liable for errors contained herein nor for incidental or consequential damages
in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
vii
To avoid potential effects on the environment and human health as a result of the presence
of hazardous substances in electrical and electronic equipment, end users of electrical and
electronic equipment should understand the meaning of the crossed-out wheeled bin
symbol. WEEE must not be regarded as unsorted municipal waste and must be collected
and disposed of separately by a competent authority.
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].
Yealink VC400 video conferencing system firmware contains third-party software under the GNU General
Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for
the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
v
Thank you for choosing the Yealink VC400 full HD video conferencing system. It supports
1080P full-HD video conferencing and includes outstanding features such as good
compatibility, easy deployment and intelligent network adaptability. This makes it the
perfect choice for SMEs.
The Yealink VC400 full-HD video conferencing system is designed to help enterprises
organize video conferences easily and efficiently. Users can expect to enjoy the
high-quality video conferencing experience very cost-effectively.
This guide provides everything you need to start using your new video conferencing
system. First, verify with your system administrator that the IP network is ready for
system configuration. Also be sure to read the Overview and Getting Started
sections in this guide before you set up and use the VC400 video conferencing system.
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing the VC400 Video Conferencing System
Chapter 4 Using the VC400 Video Conferencing System
Chapter 5 Troubleshooting
User Guide for the VC400 Video Conferencing System
vi
Table of Contents
vii
About This Guide ...................................................................... v
In This Guide..................................................................................................................... v
Table of Contents .....................................................................vii
Overview .................................................................................. 1
Packaging Contents ......................................................................................................... 1 Optional Accessory ...................................................................................................... 3
System Component Instructions ...................................................................................... 4 VC400 Codec ................................................................................................................ 4 VCC18 HD Camera ....................................................................................................... 5 VCP40 Video Conferencing Phone ............................................................................... 6 VCR10 Remote Control.................................................................................................. 9
Icon Instructions.............................................................................................................. 11 Icons on Display Device ............................................................................................. 11 Icons on VCP40 Video Conferencing Phone .............................................................. 12
LED Instructions .............................................................................................................. 13 User Interfaces ............................................................................................................... 14
Remote Control ........................................................................................................... 14 Web User Interface ..................................................................................................... 15
Documents...................................................................................................................... 16
Getting Started ....................................................................... 17
System Installation ......................................................................................................... 17 Installing the VC400 Video Conferencing System ..................................................... 18 Installing the Camera ................................................................................................. 19 Installing Batteries for the Remote Control ................................................................ 20 Connecting the CPE80 Expansion Microphone ......................................................... 21
Powering the System On or Off ..................................................................................... 21 Setup Wizard .................................................................................................................. 22 Registration .................................................................................................................... 25 Idle Screen Display ........................................................................................................ 26 Navigating Menus on the Display Device .................................................................... 27 Entering Data and Editing Fields .................................................................................. 28 System Status ................................................................................................................. 29
Customizing the VC400 Video Conferencing System ............ 33
General Settings ............................................................................................................ 33 Automatic Sleep Time................................................................................................. 33 Backlight ...................................................................................................................... 34 Site Name.................................................................................................................... 35 Language .................................................................................................................... 36 Time & Date ................................................................................................................. 37 Key Tone ...................................................................................................................... 39 Audio Settings ............................................................................................................. 40
Local Directory ............................................................................................................... 42 Call History Management ............................................................................................. 54
User Guide for the VC400 Video Conferencing System
viii
Call Type ......................................................................................................................... 59 Bandwidth Settings ........................................................................................................ 60 Audio Setting .................................................................................................................. 61
Audio Output Device .................................................................................................. 61 Audio Input Device ..................................................................................................... 62
Far-end Camera Control ............................................................................................... 63
Using the VC400 Video Conferencing System ....................... 65
Placing Calls ................................................................................................................... 65 Placing a Call Using the Remote Control................................................................... 66 Placing a Call Using the VCP40 Phone ...................................................................... 67 Placing a Call via the Web User Interface ................................................................ 67 Placing Multiple Calls ................................................................................................. 67
Answering or Rejecting Calls......................................................................................... 69 Auto Answer ................................................................................................................ 69 Do Not Disturb (DND) ................................................................................................. 70
Ending Calls ................................................................................................................... 72 Call Management.......................................................................................................... 74
Call Mute ..................................................................................................................... 74 Call Statistics ............................................................................................................... 74 Presentation ................................................................................................................ 75 Changing the Video Layout........................................................................................ 76 Controlling the Camera .............................................................................................. 79 Changing the Video Input Source .............................................................................. 81 Video Recording.......................................................................................................... 82 Screenshot................................................................................................................... 84
Troubleshooting ...................................................................... 87
System Diagnostics ........................................................................................................ 87 General Issues ............................................................................................................... 88 Camera Issues ............................................................................................................... 89 Display Issues ................................................................................................................. 90 Video & Audio Issues ..................................................................................................... 90 System Maintenance ..................................................................................................... 91
Regulatory Notices ................................................................. 97
Service Agreements ...................................................................................................... 97 Limitations of Liability..................................................................................................... 97 Safety Instructions .......................................................................................................... 97 Restriction of Hazardous Substances ............................................................................ 99
Appendix A - Time Zones ..................................................... 101
Index ..................................................................................... 105
Overview
1
This chapter provides an overview of the VC400 video conferencing system. Topics
include:
Packaging Contents
System Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documents
If you require additional information, or assistance to help you use your new system,
contact your system administrator.
The following items are included in your package. If you find that anything is missing,
contact your system administrator.
VC400 Codec
VCC18 HD Camera
User Guide for the VC400 Video Conferencing System
2
VCP40 Video Conferencing Phone
L-Bracket (for installing the camera)
Camera Mounting Accessories
VCR10 Remote Control
2 AAA Batteries
Power Adapter
Overview
3
Cables
7 Cable Ties
Quick Start Guide
Check the list before installation. If you find that anything is missing, contact your system
administrator.
The following item is optional. You should purchase it separately if necessary.
The CPE80 expansion microphone is used for expanding the audio pickup range.
CPE80 Expansion Microphone
User Guide for the VC400 Video Conferencing System
4
Before installing and using theVC400 video conferencing system, you need to be
familiar with the following system components:
VC400 codec compresses outgoing video and audio data, transmits this information to
the far end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It
can be compatible with different audio output devices, and can adapt to the display
devices automatically.
You do not need to change the VC400 codec once it has been installed properly in your
environment.
VC400 codec front panel
Overview
5
VC400 codec back panel
Port Name Description
① Power Button Powers the system on or off
② LED Indicator Indicates different system statuses
③ USB Inserts a USB flash drive to the port for storing
screenshots and recording videos
④ PC Connects to a PC for sharing documents or videos
during a conference call
⑤ Camera Connects to a camera
⑥ Display1
Connects to a display device for displaying video
images
When connecting only one display device to the
VC400 codec, Display1 port is the only available port.
⑦ Display2 Connects to another display device for displaying
video images
⑧ Line In Connects to an audio input device using the supplied
audio cable
⑨ Line Out Connects to an audio output device using the supplied
audio cable
⑩ Audio In Connects to the VCP40 video conferencing phone
⑪ Internet Connects to the network devices
⑫ DC19V Connects to the power adapter
⑬ Reset Key Resets the system to factory defaults
⑭ Security Slot
Allows you to connect a universal security cable to
VC400 codec, so you can lock it down. The system
cannot be removed when locked.
The VCC18 HD camera supports 18x optical zoom, white balance and automatic gain.
You can place the camera on the table or mount it on a wall. The LED indicator in front of
User Guide for the VC400 Video Conferencing System
6
the camera indicates different statuses of the system. For more information, refer to LED
Instructions on page 13.
You can use the remote control to adjust the position or focus of the camera. The VCC18
camera can be panned (± 100 degrees range), tilted (± 30 degrees range).
Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the
camera IR sensor to operate the unit.
The VCP40 video conferencing phone supports 360-degree audio pickup to achieve
ultra-HD voice.
Overview
7
Connect the VCP40 phone to the VC400 codec. It can work as an audio device for the
system. You can also place calls, answer calls or view directory and history on the
VCP40 phone.
User Guide for the VC400 Video Conferencing System
8
System component instructions of the VCP40 phone are:
Item Description
① LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—call duration
• Icons (for example, )
• Missed call information
• Time and date
② Soft Keys Label automatically to identity their context-sensitive
features.
③ On-hook Key Rejects or ends a call or returns to the previous screen.
④ Scrolls upwards through the displayed information.
⑤ Enters list or answers incoming calls.
⑥ Scrolls downwards through the displayed information.
⑦ Keypad Provides the digits and symbol characters “.” ”#”.
⑧ Off-hook Key Initiates a call or answers a call.
⑨ Presentation Key Enables or disables presentation.
⑩ Mute Key Toggles the mute feature.
⑪ Volume Key Adjusts the volume of the speakerphone and ringer.
⑫ Microphone Picks up voice.
⑬ LED Indicators Indicate phone and call statuses.
⑭ Speakerphone Provides ringer and hands-free (speakerphone) audio
output.
⑮ MIC Port Connects to a CPE80 expansion microphone.
⑯ Security Slot
Allows you to connect a universal security cable to lock
down your phone. The phone cannot be removed when
locked.
⑰ Audio Out Port
Connects to the VCP40 phone using the Ethernet cable
labeled Audio in.
Provides the power supply for the VCP40 phone.
Overview
9
The VCR10 remote control provides 3 shortcut keys. It can help users to organize
conference easily with intuitive and efficient operation in all screens.
Hardware components of the remote control:
Item Description
① Sleep Key Puts the system to sleep or wakes the system up.
② Red Shortcut Key
Located at the bottom left of the screen. Label
automatically identifies context-sensitive features.
In the idle screen, this is used to enter main menu screen,
corresponds to the Menu soft key.
③ Yellow Shortcut Key
Located at the bottom of the screen. Label automatically
identifies context-sensitive features.
In the idle screen, this is used to enter the pre-dialing
screen, and corresponds to the Call soft key.
User Guide for the VC400 Video Conferencing System
10
Item Description
④ Blue Shortcut Key
Located at the bottom right of the screen. Label
automatically identifies context-sensitive features.
In the idle screen, this is used to save and check the
camera preset position, and corresponds to the Preset
soft key.
⑤ Vol+ Increases the system volume.
⑥ Vol- Decreases the system volume.
⑦ Zoom out Key Zooms the camera out.
⑧ Zoom in Key Zooms the camera in.
⑨ OK Key Confirms actions or answers incoming calls.
⑩ Navigation Key
In the menu screen, press or to switch menus,
press or to select items.
In the idle screen, pan and tilt the camera to adjust
the viewing angle.
⑪ Mute Key Toggles the mute feature.
⑫ Home Key Returns to the idle screen when in the menu screen.
Enters the pre-dialing screen during a call.
⑬ Video Source Key Selects video input sources.
⑭ Off-hook Key
Enters the pre-dialing screen.
Places a call.
Answers a call.
⑮ Delete key Deletes the entered characters.
⑯ On-hook Key Ends a call or exits from a conference call.
Returns to the previous screen when not in a call.
⑰ Keypad
Enters digits.
Enters the pre-dialing screen.
Stores the preset position of the camera.
⑱ Video Recording
Key
Provides the special characters “*” or “.”.
Starts/Stops recording video when the phone is idle.
⑲ Snapshot Key Provides the pound key (#).
Overview
11
Item Description
Captures the on-screen image of the display device
when the phone is idle.
Icons appearing on the display device are described in the following table:
Icon Description
(flashing) Network is disconnected
Network is available
Packet loss
(flashing)
VCP40 video conferencing phone is not
connected
(flashing) Camera is not connected
SIP account is registered
H.323 account is registered
Lowercase letters input mode of the
on-screen keyboard
Uppercase letters input mode of the
on-screen keyboard
Symbol input mode of the on-screen
keyboard
Auto answer
Missed calls
Volume is 0
Do not disturb
Do not disturb during a call
User Guide for the VC400 Video Conferencing System
12
Icon Description
Call mute
Call encryption
The content of the local camera
Focus content
Camera position
Record a video
Dialed calls
Received calls
Missed calls
Dual screen mode
Dual video sources (when a PC is
connected to the PC port on the VC400
codec)
A USB flash drive is inserted to the USB port
on the VC400 codec
Local contact
Conference contact
VPN is enabled
Icons appearing on the VCP40 LCD screen are described in the following table:
Icon Description
(Flashing) Network is unavailable
SIP account is registered (the icon flashes
when the SIP account is not registered
successfully)
Overview
13
Icon Description
H.323 account is registered (the icon flashes
when the H.323 account is not registered
successfully)
Auto answer
Do not disturb
Call is muted
Volume is 0
A USB flash drive is inserted in the port on
the VC400 codec
Record a video
Local contact
Conference contact
Conference call
Received calls
Dialed calls
Missed calls
Indicator LED on the codec:
LED Status Description
Solid green The VC400 codec is powered on.
Flashing red The VC400 codec is upgrading firmware.
Solid red The VC400 codec is in sleep mode.
Solid orange System exception (e.g., network unavailable, update
failure).
Off The VC400 codec is powered off, or is not connect to
the power adapter.
User Guide for the VC400 Video Conferencing System
14
Indicator LED on the camera:
LED Status Description
Solid green The camera is properly connected to the codec, and
the VC400 codec is powered on.
Solid red The VC400 codec is in sleep mode.
Flashing green Press the key on the remote control.
Off The camera is not connected properly to the VC400
codec, or the VC400 codec is powered off.
Indicator LED on the VCP40:
LED Status Description
Solid red The phone is initializing.
The call is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
Off The phone is idle.
There are two ways to customize the configurations of your VC400 video conferencing
system:
Remote control
The user interface in a web browser on your PC.
Note
You can use the remote control and display device to configure and use the VC400
video conferencing system.
For more information about the function of each key on the remote control, refer to
VCR10 Remote Control on page 9.
The Advanced option is only accessible to the administrator. The default administrator
password is “0000”. For more information about how to view, enter and edit the menu
settings on the display device, refer to Navigating Menus on the Display Device on
page 27 and Entering Data and Editing Fields on page 28.
The display device and remote control constitute the system user interface. This allows
the user to execute all call operation tasks and basic configuration changes directly.
Detailed operational steps will be explained in the feature section.
Overview
15
You can customize your system via the web user interface. To access the web user
interface, you need to know the IP address of your new system.
To obtain the IP address, do one of the following:
The IP address of the system is shown on the top right corner of the display device.
Press (Menu soft key) on your remote control and select Status ->Network.
The display device shows network information about the system.
Press on the VCP40 phone when the phone is idle and select Network.
The LCD screen of the phone displays the network information of the system.
Log into the web user interface:
1. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of
a web browser on your PC, and then press the Enter key.
2. Enter the administrator user name and password.
The default user name is “admin” (case-sensitive), and the default password is
“0000”.
3. Click Login.
After you log into the web user interface successfully, you can click Logout on the top
right corner of the web interface to log out.
User Guide for the VC400 Video Conferencing System
16
The following table shows documents available for the VC400 video conferencing
system.
Name Contents Where found Language
Yealink VC Series
Video Conferencing
System Quick Start
Guide
System installation
and network
configuration
In the package
English/Chinese
On the website
Yealink VC400 Video
Conferencing
System User Guide
System/Web user
interface settings
Customizing and
using the system
On the website English/Chinese
Yealink Video
Conferencing
System Conference
Room Deployment
Solution
Conference room
layout,
environmental
requirements and
installation
recommendations
for the system
On the website English/Chinese
Yealink Video
Conferencing
System Network
Deployment
Solution
Network
deployment for the
VCS under various
scenarios
On the website English/Chinese
Note You can also download the latest documents online: http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142
Getting Started
17
This chapter provides the following basic installation instructions and information for
achieving the best performance from your VC400 video conferencing system. Topics
include:
System Installation
Powering the System On or Off
Setup Wizard
Registration
Idle Screen Display
Navigating Menus on the Display Device
Entering Data and Editing Fields
System Status
If you require additional information, or assistance to help you use your new phone,
contact your system administrator.
This section introduces the following:
Installing the VC400 video conferencing system
Mounting the camera on your TV
Mounting the camera on a wall
Installing batteries in the remote control
Connecting the CPE80 expansion microphone
Note
Up to two display devices can be connected to the VC400 codec. Because the display
device is not included in the package, you need to purchase it separately if required.
Ensure that the purchased display device supports HDMI input.
When connecting only one display device to the VC400 codec, Display1 port is the only
available port. If dual screen mode is required, you can connect another display device
to the Display2 port.
Because DVI cable is tailor-made, please use the Yealink-supplied DVI cable.
To prevent shock, do not connect the power adapter and turn on the power before
connecting all system components.
User Guide for the VC400 Video Conferencing System
18
Do the following:
1. Connect the supplied 2m Ethernet cable to the Internet port on the VC400 codec
and the switch/hub device port.
2. Connect the DVI cable to the Camera port on the VC400 codec and the camera.
3. Connect the supplied Ethernet cable with Audio In label to the Audio In port on the
VC400 codec and Audio Out port on the VC400 phone.
4. Connect the HDMI cable to the Display1 port on the VC400 codec and the HDMI
port on the display device.
5. Connect the power line for the display device.
6. (Optional.) Connect the VGA cable to the PC port on the VC400 codec and a PC.
7. Connect the power adapter to the DC19V port on the VC400 codec and power
outlet.
You can fasten all cables with cable ties after all devices are connected.
Getting Started
19
You can choose to mount the camera on your TV or a wall, depending on your actual
needs.
a) Mounting the camera on a TV
When your TV is less than 120 mm thick, you can mount the camera on your TV.
Do the following:
1. Lock the camera to the L-bracket.
2. Tear out the sticker on the L-bracket.
3. Put the L-bracket on the top of the TV.
4. Adjust the L-bracket to ensure close adhesion to the back of the TV.
b) Mounting the camera on a wall
You can also decide to mount the camera on the wall. The recommended height for
camera positioning is 1.5m-1.8m above the ground.
Do the following:
1. Punch holes into the wall and then insert the expansion bolts.
Installation location of the expansion bolts and punching requirement are shown
User Guide for the VC400 Video Conferencing System
20
above.
2. Lock the L-bracket with the M3× 8 screws.
3. Move the setscrews on the L-bracket to the left holes.
4. Lock the L-bracket to the wall with T4× 30 screws.
5. Connect one end of the DVI cable to the camera and put the other end of the cable
through the L-bracket.
6. Lock the camera to the L-bracket, and then connect the other end of the DVI cable
to the VC400 codec.
Do the following:
1. Open the battery cover on the back of the remote control.
2. Insert the batteries with correct polarity.
Getting Started
21
3. Replace the battery cover.
Note
If your video conferencing room is large, you can add an extra CPE80 expansion
microphone to the MIC port on the VCP40 phone to expand the audio range of the
conference phone. VCP40 phone has two MIC ports. This allows you to connect a CPE80
expansion microphone to one of the ports, depending on the location of the speaker.
CPE80 is a directional microphone. Its coverage range is a 60 degree. Always ensure
that the speaker faces the expansion microphone.
Note
Dispose of waste batteries properly.
Remove the batteries if they are not in use for a long period of time.
Caution! In order to avoid corrupting the system, you should always power off the system
using the power button on the codec. After turning the power off in this way, wait at least
15 seconds before you unplug the system from its power source. This helps ensure that
the system powers off correctly.
User Guide for the VC400 Video Conferencing System
22
To power on the system:
After all components are connected, press on the VC400 codec. The indicator LED
on the VC400 codec then illuminates solid green.
To power off the system:
Do one of the following:
– Long press on the VC400 codec.
– Short press , the display device will prompt” Press the power button to turn off
the system. Press any button on remote control to cancel”.
Press again to power off the system or press any button on the remote control
to cancel.
When you first start up, or upgrade or reset the system, the display device will display
the setup wizard.
To configure the setup wizard via the remote control:
1. Set the language displayed on the display device.
The default language is English.
2. Press (Next soft key) to continue.
Getting Started
23
3. Set the date and time.
4. Press (Next soft key) to continue or press (Previous soft key) to return to
the previous screen.
5. Edit the site name.
The default site name is” Yealink VC400”.
6. Press (Next soft key) to continue or press (Previous soft key) to return to
the previous screen.
7. Change the administrator password.
User Guide for the VC400 Video Conferencing System
24
The default administrator password is “0000”.
8. Press (Next soft key) to continue or press (Previous soft key) to return to
the previous screen.
The display device shows firewall port mapping information.
9. Press (Next soft key) to continue or press (Previous soft key) to return to
the previous screen.
10. Configure network settings.
Getting Started
25
The phone will attempt contact a DHCP server in your network to obtain an IP
address, subnet mask, default gateway address and DNS address by default. If
you uncheck the DHCP checkbox, you will then need to configure network settings
manually.
11. Press (Complete soft key) to complete the setup wizard.
For more information about how to configure system features using the remote control,
refer to Navigating Menus on the Display Device on page 27 and Entering Data and
Editing Fields on page 28. For more information about how to configure language, time
and date, refer to Customizing the VC400 Video Conferencing System on page 33.
Note
Generally, your system administrator will configure the system account beforehand, so
that after you start up the system, the system will already be registered and ready for
use. If your system is not registered, you may have to register it. For more information
about how to register an account for the system, refer to
Yealink_VC_Series_Video_Conferencing_System_Administrator_Guide.
Wrong network settings may result in the inaccessibility of your system. They may also
have an impact on your network performance. For more information on these
parameters, contact your system administrator.
User Guide for the VC400 Video Conferencing System
26
Idle screen of the display device
If the system has successfully started up, the idle screen will be shown. The following
figure is an example of what is displayed on the LCD screen:
Name Description
Time and Date The phone‟s time and date are displayed on the
left of the status bar.
Site name The site name of the system.
Status icon Status icons are displayed in the center of the
status bar.
System IP address
and registered
account
IP address and registered account are
displayed on the right of the status bar.
Video image Video image is displayed.
Soft keys
The display device shows the names of shortcut
keys, and users can press these shortcut keys on
the remote control to execute corresponding
Getting Started
27
Name Description
action.
Idle screen of the VCP40 phone
Name Description
Status icon Displays the phone‟s status.
Soft Keys
Displays four soft keys.
History: Enters the History screen
Directory: Enters the Directory screen
DND: Enables or disables the Do Not
Disturb mode
Redial: Redials the last dialed number
Site name Displays the site name.
Time and Date Displays the time and date.
You can press the keys on remote control to enter the main menu screen, and view the
items on the display device.
Note
To navigate menus and fields, you can:
If you want to You can
Enter the main menu. Press .
Return to the idle screen. Press .
Go back to the previous menu. Press or .
The menu system will automatically return to the idle screen after 60 seconds of inactivity.
User Guide for the VC400 Video Conferencing System
28
If you want to You can
Navigate through menus. Press or to select a menu.
Press or to select an item.
Expand pull-down menu Press or to expand a pull-down list
Select an option from the
pull-down list
From the pull-down list, Press or to scroll
to the setting and then press .
Enable or disable features Press .
You can enter data and edit fields using the keypad on the remote control or the
on-screen keyboard on the display device:
To enter or edit data:
1. Select the field.
2. Do one of the following:
If you want to You can
Entering numbers Press the digit keys on the remote control.
Entering letters
1. Press to open the on-screen
keyboard.
In the dialing screen, press to open
the on-screen keyboard.
2. Press the navigation keys on the remote
control to select desired letters.
3. Press .
You can press to switch input method or
press to exit from the on-screen
keyboard.
Entering special characters
1. Press to open the on-screen
keyboard.
In the dialing interface, press to
open the on-screen keyboard.
2. Press to switch the input method to
@#%.
3. Press the navigation keys on the remote
control to select desired characters.
4. Press .
Getting Started
29
If you want to You can
5. You can press to exit from the
on-screen keyboard.
Delete text you entered.
Select the field, press to delete the
entered text, or you can long press for 2
seconds to delete the entire field of text.
3. Press to save.
When the system is idle, you can view its status via the remote control, VCP40 phone or
web user interface.
Available system status information includes:
System information (device model, firmware, hardware version, product ID and
serial number)
Network status (LAN type, IP address, MAC, subnet mask, gateway and DNS server,
public IP address can also be viewed if the static NAT is enabled)
Account status (register status of SIP account and H.323 account)
Camera (status, device model, SPEC, hardware version and serial number)
Audio (the active audio input and output devices)
VCS Phone (status, device model, hardware version and serial number)
To view the system status via the remote control:
1. Press (Menu soft key).
The display device shows the Status menu.
User Guide for the VC400 Video Conferencing System
30
2. Press or to select the desired list.
3. Press to view the specific information.
To view the system status via the web user interface:
1. Click Status.
The system status is displayed on the web user interface.
Getting Started
31
To view the system status via phone user interface:
1. Press .
2. Press or to select the desired list.
3. Press or the Enter soft key to view the specific information.
User Guide for the VC400 Video Conferencing System
32
Customizing the VC400 Video Conferencing System
33
You can customize your VC400 video conferencing system by personally configuring
certain settings, for example, site name, time & date and language. You can add
contacts to the local directory manually or from the call history.
This chapter provides basic operating instructions for customizing your system. Topics
include:
General Settings
Local Directory
Call History Management
Call Type
Bandwidth Settings
Audio Setting
Far-end Camera Control
If you require additional information or assistance with your new system, contact your
system administrator.
The system will enter the sleep mode automatically when it has been inactive for a
period of time (the default period is 10 minutes).
When the system is in sleep mode, it will still accept incoming calls. The display device
will prompt” No Signal”, and the VCP40 phone LCD screen prompts “Sleeping Press any
key to resume”. You can press any key on the remote control or VCP40 phone to wake
the system up. When receiving a call, the system will be woken up automatically.
You can change the automatic sleep time via the remote control or web user interface.
You can also press the sleep key on the remote control to make the system sleep
immediately.
To configure the automatic sleep time via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
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34
3. Press or to scroll to Automatic Sleep Time, and then press .
4. Select desired time from the pull-down list of Automatic Sleep Time.
If Always On is selected, the system will not enter the sleep mode automatically.
5. Press (Save soft key) to accept the change.
Automatic sleep time can be configured via the web user interface at the path
Setting->General->Automatic Sleep Time.
The backlight of the VCP40 phone is always on by default. You can configure backlight
time for the VCP40 phone‟s LCD screen via the web user interface.
You can configure the LCD screen„s backlight time in the following formats:
Always On: Backlight is on permanently.
15s, 30s, 1 Min, 2 Min, 5 Min, 10 Min, 30 Min: Backlight goes out when the phone
has been inactive for the time you set.
To configure the backlight via the web user interface:
1. Click on Setting ->General.
Customizing the VC400 Video Conferencing System
35
2. Select the desired value from the pull-down list of Backlight Time.
3. Click Confirm to accept the change.
Site name is displayed on the status bar of the display device and VCP40 phone. When
you make an IP address call to the other party, the site name will be displayed on the
remote display device. Site names can consist of letters, numbers or special characters.
Site name can be configured via the remote control or web user interface.
To configure the site name via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
3. Press or to scroll to Site Name.
4. Edit the site name.
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36
5. Press (Save soft key) to accept the change.
Site name can be configured via the web user interface at the path
Setting->General->Site Name.
The default language of the display device is English, and you can change it via the
remote control. The VCP40 phone will detect and use the same language as which of
the display device.
The default language of the web user interface is English. You can change the web user
interface via web user interface language. The available languages for the system are
English, Chinese_S, Chinese_T, French, German, Italian, Polish, Portuguese, Spanish,
Turkish and Russian.
To change the language on the display device via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
3. Press or to scroll to Language , and then press .
4. Select the desired language from the pull-down list of Language.
5. Press (Save soft key) to accept the change.
Text displayed on the display device and VCP40 phone LCD screen will change to
the selected language.
To change the language for the web user interface:
1. Click on Language at the top right corner of the web page.
Customizing the VC400 Video Conferencing System
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2. Select the desired language from the pull-down list of Language.
Text displayed on the web user interface will change to the selected language.
The time and date are displayed on the LCD screen of the VCP40 phone and display
device. You can configure the system to obtain the time and date from the SNTP (Simple
Network Time Protocol) server automatically.
If the phone cannot take the time and date from the SNTP server, you can configure the
time and date manually, or contact your system administrator for more information.
There are 7 available date formats. For example, for the date format “WWW DD MMM”,
“WWW” represents the abbreviation of week. “DD” represents the two-digit day, and
“MMM” represents the first three letters of the month.
The available date formats you need to know are:
Date Format Example (2015-1-28)
WWW MMM DD Wed Jan 28
DD-MMM-YY 28-Jan-15
YYYY-MM-DD 2015-01-28
DD/MM/YYYY 28/01/2015
MM/DD/YY 01/28/15
DD MM YYYY 28 Jan 2015
WWW DD MMM Wed 28 Jan
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38
To configure the NTP server and date & time format via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
3. Press or to scroll to Date & Time, and then press .
4. Select the desired time format from the pull-down list of Time.
5. Select the desired date format from the pull-down list of Date.
6. Select SNTP Settings from the pull-down list of Time Type.
7. Select the time zone that applies to your area from the pull-down list of Time Zone.
The default time zone is "+8 China(Beijing)".
8. Enter the domain names or IP addresses in the NTP Primary Server and NTP
Secondary Server fields respectively.
9. Select the desired value from the Daylight Saving Time field.
When Automatic is selected, the system will use daylight saving time corresponding
to the selected time zone.
10. Press (Save soft key) to accept the change.
Note
To configure the time and date manually via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
3. Press or to scroll to Date & Time, and then press .
4. Select the Manual Settings from the pull-down list of Time Type.
Please refer to Appendix A - Time Zones for the list of available time zones on the system.
Customizing the VC400 Video Conferencing System
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5. Select the desired year from the pull-down list of Year.
6. Select the desired month from the pull-down list of Month.
7. Select the desired day from the pull-down list of Day.
8. Select the desired hour from the pull-down list of Hour.
9. Select the desired minute from the pull-down list of Minute.
10. Select the desired second from the pull-down list of Second.
11. Press (Save soft key) to accept the change.
Time and date can be configured via the web user interface at the path Setting->Date.
You can switch on the key tone feature for the system to play a key tone when you press
the key on the remote control.
Key tone can be configured via the remote control or web user interface. Key tone
feature is enabled by default.
To configure the key tone via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Basic menu.
User Guide for the VC400 Video Conferencing System
40
3. Press or to scroll to Key Tone, and then press to enable or disable this
feature.
4. Press (Save soft key) to accept the change.
Key tone can be configured via the web user interface at the path
Setting->General->Key Tone.
You can use the remote control or VCP40 phone to adjust the ringer volume of the system.
You can also adjust the receiver volume of engaged audio devices when the system is
in use.
To adjust the volume when the system is idle:
Do one of the following:
- Press or on the remote control to adjust the ringer volume of the system.
Customizing the VC400 Video Conferencing System
41
The current ringer volume of the system is displayed on the left of the display
device.
- Press on the VCP40 phone to adjust the ringer volume.
The LCD screen of the VCP40 phone displays the current ringer volume.
The display device will display the ringer volume simultaneously.
Note
To adjust the volume when the system during a call:
- Press or on the remote control to adjust the receiver volume of the system.
If ringer volume is adjusted to 0, the icon will appear on the display device. The
icon will appear on the LCD screen of the VCP40 phone.
User Guide for the VC400 Video Conferencing System
42
The current receiver volume of the system is displayed on the left of the display
device.
- Press to adjust the receiver volume.
The LCD screen of the VCP40 phone displays the current receiver volume.
The display device will display the receiver volume simultaneously.
Note
You can add local contact and conference contact information to the system.
Conference contact consists of one or more local contacts (at least one, at most three).
You can create a conference with other parties (up to 4 parties, including yourself).
VC400 system can store up to 500 local contacts and 100 conference contacts. You can
manage the local directory via the remote control or web user interface.
If the VCP40 phone is not the active audio device of the system, you can still use it to
adjust the system volume.
Customizing the VC400 Video Conferencing System
43
This chapter provides operating instructions for the local directory. Topics include:
Adding Contacts
Placing Calls to Contacts
Editing Contacts
Deleting Contacts
Searching for Contacts
Search Source List in Dialing
Importing/Exporting Contact Lists
You can add local contact and conference contact information to the system via the
remote control or web user interface.
To add a local contact via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press (New Contact soft key).
4. Enter contact name in the Name field.
5. Enter contact number or IP address in the Number field.
6. Press or to scroll to Add New Number, and then press to add more
numbers.
Up to 3 numbers can be added to a contact.
7. Enter the second number of the contact in the Number 2 field.
User Guide for the VC400 Video Conferencing System
44
You can repeat step 6 to add the third number to the contact, and enter the third
number in the Number 3 field.
8. Press (Save soft key) to save the local contact.
Note
To add a conference contact via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press (New Conference soft key).
4. Enter conference name in the Name field.
5. Press or to scroll to Add Member.
6. Enter a few characters of the contact name or the contact number in the Add
Member field.
Contacts whose name or number matches the characters entered will appear on
the screen.
7. Press or to select the desired local contact.
8. Press to add the desired local contact to the Member List.
Repeat steps 7 to 8 to add more contact to the Member List.
If the contact already exists in the directory, the display device will prompt “Contact
already exists!”.
Customizing the VC400 Video Conferencing System
45
You can also add conference contacts directly without searching action: press or
to select the desired local contact, and then press to add the desired local
contact to the Member List.
9. Press (Save soft key) to save the conference contact.
Adding contacts can be configured via the web user interface at the path
Account->Register.
You can place calls to local contacts or conference contacts via the remote control,
VCP40 phone or web user interface.
To place a call to a local contact via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the desired local contact.
4. Press .
- If only one number is stored for the contact, the contact number will be dialed
out directly.
- If multiple numbers are stored for the contact, press or to highlight the
desired number, and then press or to dial out the number.
To place a call to a conference contact and create a conference:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the conference contact.
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46
You can also select Conference from the pull-down list of All Contacts, and then
press or to highlight the conference contact
4. Press or .
The system will call the first member of the conference contact. When the first
member answers the call, the system will call the second member and repeat this
until all conference members have joined to the conference.
When the system set up a conference successfully, the display device is shown as
below:
To place a call to a local contact via the VCP40 phone:
1. Press the Directory soft key to enter the Directory list.
2. Press or to select the desired directory list (All Contacts or Local).
3. Press the Enter soft key or to view the contacts in the selected directory.
4. Press or to select the desired contact.
You can press the or soft key to switch the directory list.
5. Do one of the following:
- If only one number is stored for the contact, press the Send soft key, or
to call the contact.
- If multiple numbers are stored for the contact, press the Enter soft key or
to view the contact numbers.
Press or to highlight the desired number.
Press the Send soft key, or to call the contact.
To place a call to conference contact via the VCP40 phone:
1. Press the Directory soft key to enter the Directory list.
Customizing the VC400 Video Conferencing System
47
2. Press or to select the desired directory list (All Contacts or Conference).
3. Press the Enter soft key or to view the contacts in the selected directory.
4. Press or to highlight the desired contact.
5. Press the Send soft key, or .
The system will call the first member of the conference contacts. When the first
member answers the call, the system will call the second member and repeat this
until all conference members have joined the conference, and the system has set
up a conference successfully.
Placing calls to contacts can be configured via the web user interface at the path
Directory->Local.
You can edit local contacts or conference contacts via the remote control or web user
interface:
To edit a contact via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the desired local contact.
4. Press (Detail soft key).
5. Edit contact information.
You can select Add New Number to add new numbers for the contact.
6. Press (Save soft key) to accept the change or press (Back soft key) to
cancel.
To edit a conference contact via the remote control:
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48
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the desired conference contact.
4. Press (Detail soft key).
5. Edit contact information.
7. Press (Save soft key) to accept the change or press (Back soft key) to
cancel.
Editing contacts can be configured via the web user interface at the path
Directory->Local.
You can delete local contacts or conference contacts via the remote control or web user
interface.
To delete local contact via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the desired local contact.
4. Press (Detail soft key).
5. Press or to highlight the Delete This Contact, and then press .
The display device prompts ”Delete this contact?”
6. Press or to highlight OK.
7. Press to delete the local contact.
Deleting contacts can be configured via the web user interface at the path
Customizing the VC400 Video Conferencing System
49
Directory->Local.
You can search local contacts or conference contacts via the remote control or web user
interface.
To search contacts via the remote control:
1. Press (Call soft key).
2. Press or to select the Directory menu.
3. Press or to select the searching box.
You can select the desired contact type from the pull-down list of the All Contacts
first.
4. Enter a few or all characters of the contact name or numbers.
The contacts whose names or phone numbers match the characters entered will
appear on the display device.
5. You can press or to select the desired contact, and then call or edit the
contact.
You can search for a contact from the desired lists when the phone is in the pre-dialing
screen. The lists can be Local Directory, History and LDAP.
In the pre-dialing screen, when you enter a few characters, the system will search the
matched contacts from the enabled search source lists, and display the result in the
dialing screen.
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If you want to match the LADP list, make sure LDAP is configured already. For more
information about how to configure LDAP, contact your system administrator.
To configure search source list in dialing via the web user interface:
1. Click on Directory->Setting.
2. In the Search Source List In Dialing block, select the desired list from the Disabled
column and click .
The selected list appears in the Enabled column.
3. Repeat step 2 to add more lists to the Enabled column.
4. (Optional.) To remove a list from the Enabled column, select the desired list and
then click .
5. To adjust the display order of the enabled list, select the desired list, and click
or .
6. Click Confirm to accept the change.
Note
To place a call via search source lists:
1. Press (Call soft key).
2. Enter a few or all characters of the contact name or numbers.
The contacts whose names or phone numbers match the characters entered will
appear on the display device.
Search source list in dialing is only configurable via the web user interface.
Customizing the VC400 Video Conferencing System
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3. Press or to select the desired contact, and then press or to call the
contact.
You can import or export the contact list to share contacts between different systems or
between system and application software (e.g., Outlook).
The VC400 video conferencing system only supports the XML and CSV format contact
lists. You can only import or export the contact list via the web user interface.
To import an XML file of contact lists via the web user interface:
1. Click on Directory->Local Directory.
2. Click Import/Export.
3. Click Import.
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4. Click Browse to locate a contact list file (file format must be *.xml) from your local
system.
5. Click Confirm to import the contact list.
The web user interface prompts "The original contact will be covered, continue?".
6. Click Confirm to complete importing the contact list.
The web user interface prompts "Contacts imported successfully!".
To import a CSV file of contact lists via the web user interface:
1. Click on Directory->Local Directory.
2. Click Import/Export.
3. Click Import.
4. Click Browse to locate a contact list file (file format must be *.csv) from your local
system.
5. Click Confirm.
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The web user interface is shown as below:
6. (Optional.) Check the The first line as the title checkbox.
It will prevent importing the title of the contact information which is located in the
first line of the CSV file.
7. (Optional.) Check the Delete Old Contacts checkbox.
It will delete all existing contacts while importing the contact list.
8. Select the desired value from the pull-down list.
- If Ignore is selected, this column will not be imported to the system.
- If Display Name is selected, this column will be imported to the system as the
contact‟s name.
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- If number1/2/3 is selected, this column will be imported to the system as the
contact‟s number.
9. Click Confirm to complete importing the contact list.
The web user interface prompts "Contacts imported successfully!".
Note
To export a contact list via the web user interface:
1. Click on Directory->Local Directory.
2. Click Import/Export.
3. Click Export XML or Export CSV.
4. The contact list is saved to your local system.
The VC400 video conferencing system maintains call history lists of All Calls, Missed
Calls, Placed Calls and Received Calls. The system supports up to 400 history lists. You
can view the call history, place a call or delete an entry from the call history list.
To save call history on the system, you need to enable the history record feature in
advance. The history record feature is enabled by default, and you can configure it via
the remote control or web user interface.
To configure the history record feature via the remote control:
1. Press (Menu soft key) to enter main menu.
The display name must be imported to the terminal. If not, the CSV file cannot be imported.
Customizing the VC400 Video Conferencing System
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2. Press or to select the Call Features menu.
3. Press or to scroll to History record, and then press to enable or disable
this feature.
4. Press (Save soft key) to accept the change.
The history record feature can be configured via the web user interface at the path
Setting->Call Features->History Record.
You can view call history via the remote control, VCP40 phone or web user interface.
To view call history via the remote control:
1. Press (Call soft key).
2. Press or to select the History menu.
The display device shows recent call history.
3. Press to open the pull-down list of All Calls.
4. Press or to select the desired call history list, and then press .
5. Press or to view the desired call history.
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If the call history is more than one page, you can press or to turn pages.
To view call history via the VCP40 phone:
1. Press the History soft key.
Recent call history is displayed on the LCD screen of the VCP40 phone.
2. Press or soft key to switch call history list.
3. Press or to view the desired call history.
You can place a call from the call history list via the remote control, VCP40 phone or web
user interface.
To place a call from the call history list via the remote control:
1. Press (Call soft key).
2. Press or to select the History menu.
The display device shows recent call history.
3. Select the desired call history list from the pull-down list of All Calls, and then press
.
4. Press or to select the desired call history.
If the call history is more than one page, you can press or to turn pages.
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5. Press or .
To place a call from the call history list via the VCP40 phone:
1. Press the History soft key.
Recent call history is displayed on the LCD screen of the VCP40 phone.
2. Press or soft key to switch call history list.
3. Press or to select the desired call history.
4. Press the Send soft key, or .
You can delete an entry from the call history list via the remote control or web user
interface.
To delete an entry from the call history list via the remote control:
1. Press (Call soft key).
2. Press or to select the History menu.
The display device shows recent call history.
3. Press or to select the desired call history.
If the call history is more than one page, you can press or to turn pages.
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4. Press (Delete soft key) to delete the entry.
To clear call history via the remote control:
1. Press (Call soft key).
2. Press or to select the History menu.
The display device shows recent call history.
3. Press (Clear soft key).
You can also select the call history list you want to clear from the pull-down list of All
Calls, and then press (Clear soft key) to clear the call history in the selected
list.
The display device prompt”Delete all records?”.
5. Press or to select OK.
6. Press to clear the call history.
1. Press (Call soft key).
2. Press or to select the History menu.
The display device shows recent call history.
3. Press or to select the desired call history.
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If the call history is more than one page, you can press or to turn pages.
4. Press (Add to Contact soft key).
Enter contact name in the Name field.
You can add more than one number for the contact. For more information, refer to
Adding Contacts on page 43.
5. Press (Save soft key)to save the contact.
Call history management feature can be configured via the web user interface at the
path Directory->History.
The VC400 video conferencing system supports SIP and H.323 call types. You can
configure which type to be used when the system is making calls. When the Auto call
type is used, the system preferentially uses the H.323 protocol to place calls. If there is
no available H.323 account on the system, the system will switch to the SIP protocol. You
can also specify the desired protocol for the system to place calls via the remote control
or web user interface.
Note
To configure the call type via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Call Features menu.
Before configuring call type, ensure the remote system supports the call type too. For more information, contact your system administrator.
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3. Press or to scroll to Call Type, and then press .
4. Select desired type or Auto from the pull-down list of Call Type.
5. Press (Save soft key)to accept the change.
Call type can be configured via the web user interface at the path Setting->Call
Features-> Call Type.
By default, the system automatically detects the available bandwidth and uses this
connection speed.
You can specify the uplink and downlink bandwidths for the system to achieve the best
result. The uplink bandwidth refers to the max transmitting bandwidth. The downlink
bandwidth refers to the max receiving bandwidth.
Available bandwidths for the system are: Auto, 256kb/s, 384kb/s, 512 kb/s, 640 kb/s, 768
kb/s, 1024kb/s, 1280kb/s, 1500kb/s, 2000kb/s, 3000kb/s, 4000kb/s, 5000kb/s, 6000kb/s. You
can configure which bandwidth is to be used when in the dialing screen. The optional
maximum bandwidth in dialing screen is the uplink bandwidth.
You can configure the uplink and downlink bandwidth of the system via the remote
control or web user interface.
Note
To configure the uplink and downlink bandwidth via the remote control:
1. Press (Menu soft key) to enter main menu.
The actual resolution depends on the performance of the remote system, and is affected
by the quality of the communication channel.
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2. Press or to select the Call Features menu.
3. Press or to scroll to Bandwidth Settings, and then press .
4. Select desired bandwidth from the pull-down list of Uplink Bandwidth.
If Auto is selected, the system will select the appropriate bandwidth automatically.
5. Select desired bandwidth from the pull-down list of Downlink Bandwidth.
If Auto is selected, the system will select the appropriate bandwidth automatically.
6. Press (Save soft key)to accept the change.
Bandwidth can be configured via the web user interface at the path Setting->Call
Features->Uplink Bandwidth/Downlink Bandwidth.
By default, the system automatically selects the available audio output devices. If the
VCP40 phone is connected to the Audio In port on the VC400 codec, the system will use
the VCP40 phone as the audio output device.
If many available audio output devices have been connected to the system, the system
will select the audio output device with higher priority, and the priority is: VCP40
Phone>Line Output>HDMI. You can also specify which audio output device is to be
used according to the current environment. The system supports the following audio
devices:
Auto (audio output device with higher priority is selected automatically)
HDMI (built-in speakerphone of the display device)
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Line Output (speakerphone connected to the Line Out port on the VC400 codec)
VCS Phone (VCP40 phone)
Line out+HDMI (speakerphone connected to the Line Out port on the VC400
codec+ built-in speakerphone of the display device)
To configure the audio output device via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Video & Audio menu.
3. Press or to scroll to Audio Settings, and then press .
4. Select desired audio output device from the pull-down list of Audio Output.
5. Press (Save soft key) to accept the change.
Audio output device can be configured via the web user interface at the path
Setting->Video & Audio->Audio Output.
By default, Auto is selected as the audio input device. All available audio input devices
can be used during a call. If the VCS phone is selected as the audio input device and
the Audio In port on the VC400 codec is connected to the VCP40 phone, the system will
use the VCP40 phone as audio input device. You can configure which audio input device
is to be used according to the current environment. The system supports the following
audio input devices:
Auto (use all available audio input devices)
Line Input (microphone connected to the Line In port on the VC400 codec)
VCS Phone (VCP40 phone)
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To configure the audio output device via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Video & Audio menu.
3. Press or to scroll to Audio Setting, and then press .
4. Select desired audio output device from the pull-down list of Audio Input.
6. Press (Save soft key) to accept the change.
Audio input device can be configured via the web user interface at the path
Setting->Video & Audio->Audio Input.
Local video is shown on the remote display device during a call. You can enable the
far-end camera control feature allowing the far-end to control the local camera angles
and focus and show local video better on the remote display device. You can also
configure whether to allow the remote system to use or save the presets of the local
camera.
You can configure the far-end camera control feature via the remote control or web user
interface.
Note
To configure Far-end Camera Control via the remote control:
1. Press (Menu soft key) to enter main menu.
If the remote system enables the far-end camera control feature, you can control the
remote camera. For more information, refer to Controlling the Camera on page 79.
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2. Press or to select the Video & Audio menu.
3. Press or to scroll to Far-end Camera Control, and then press .
4. Press or to scroll to Far Control of Near Camera, and then press to enable
or disable this feature.
5. Press or to scroll to Far Set of Near Camera Presets, and then press to
enable or disable this feature.
If you enable this feature, when the remote system completes adjusting local
camera, it can save the presets of the local camera.
6. Press or to scroll to Far Move to Near Camera Presets, and then press .
If you enable this feature, the remote system can use the saved presets of the local
camera during a call.
7. Press (Save soft key) to accept the change.
Far-end Camera Control can be configured via the web user interface at the path
Setting->Video & Audio-> Far Control Near Camera/ Far Set of Camera Presets/
Far Move to Camera Presets.
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The VC400 video conferencing system can be used to place calls, answer calls, or
conduct a conference call. You can switch layout, record videos or capture screenshots
during a call.
This chapter provides basic operating instructions for the VC400 video conferencing
system. Topics include:
Placing Calls
Answering or Rejecting Calls
Call Management
Ending Calls
If you require additional information or assistance to help you use your new phone,
contact your system administrator.
You can place a call in three ways using your VC400 video conferencing system:
Using the remote control
Using the VCP40 phone
Via the web user interface
The VC400 video conferencing system supports two call types:
Voice Call
Video Call
When you place a call, you can select the desired call type and bandwidth.
Note
You can search and dial a contact from the call history or local directory. For more
information, refer to Local Directory on page 42 and Call History Management on page
54.
The system supports placing calls using contact numbers, SIP URI, IP address, H. 323
account or extension. SIP URI and IP addresses can be up to 32 characters. For example: SIP URI:[email protected], IP: 192.168.1.15.
For more information, contact your system administrator.
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If the system fails to call, you can troubleshoot the problems according to the following
prompts:
Prompts Description
Call Failed Busy here The remote system rejects the incoming
call.
Network disconnected Local network is disconnected.
Call Failed No Response Remote system network anomaly or it is
powered off.
Maximum number of sessions reached The system has reached maximum
sessions.
During a call, the call duration, plus the video of remote and local system are displayed
on the display device.
To place a call using the remote control:
1. Press (Call soft key), or any numeric key to enter the dialing screen.
You can select the desired bandwidth from the pull-down list of Bandwidth before
calling.
2. Enter the desired number using the keypad or the on-screen keyboard.
You can also select the desired contact from the recent call history.
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3. Press (Voice/Video soft key) to switch call type.
4. Press or .
To place a call using the VCP40 phone:
1. Enter the desired number using the keypad.
2. Press , or the Send soft key.
To place a call via the web user interface:
1. Log into the web user interface.
2. Click Home.
3. Enter the desired number in the Enter Number field.
4. (Optional.) Select the desired bandwidth from the pull-down list of Auto.
5. Click Video Call or Voice Call.
The VC400 video conferencing system can support up to 5 parties (4 video calls and 1
voice call, including the conference initiator) in a conference call. You can use the
remote control, VCP40 phone or web user interface to place multiple calls.
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To place a multiple call via the remote control:
1. Place a call to the first party.
2. When the first party answers the call, press (More soft key) to open More
window.
3. Press or to scroll to New Call, and then press to place a new call.
4. Enter the number of the second party, and then press or .
When the second party answers the call, you have created a three-way
conference.
5. Repeat the steps 2 to 4 to invite more parties to join the conference.
When the fourth party answers the call, you have created a five-way conference
call.
Note
To place a multiple call via the VCP40 phone:
1. Enter the desired number using the keypad.
2. When the first party answers the call, press New Call soft key to place a new call.
3. Enter the number of the second party, and then press , or the Send soft
key.
When the second party answers the call, you have created a three-way
conference
4. Repeat the steps 2 to 3 to invite more parties to join the conference.
When the fourth party answers the call, you have created a five -way conference.
To place a multiple call via the web user interface:
1. Log into the web user interface.
2. Click Home.
3. Enter the number of the first party in the Enter Number field, and then click Video
Call or Voice Call.
When the first party answers the call, the call is established.
4. Enter the number of the second party in the Enter Number field, and then click
Video Call or Voice Call.
When the second party answers the call, you have created a three-way
conference.
5. Enter the number of the third party in the Enter Number field, and then click Video
Call or Voice Call.
When the third party answers the call, you have created a four-way conference.
You can press or to enter the pre-dialing screen during a call.
When you try to invite a new party during the five-way conference, the system will
prompt” Maximum number of sessions reached!”.
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6. Enter the number of the third party in the Enter Number field, and then click Video
Call or Voice Call.
When the fourth party answers the call, you have created a five-way conference.
When the system is receiving a call, you can answer or reject the call in the following
ways:
Using the remote control
Using the VCP40 phone
If the system receives multiple calls, a conference call will be established.
To answer a call:
Do one of the following:
- Press or on the remote control.
- Press , or the Answer soft key on the VCP40 phone.
To reject a call:
Do one of the following:
- Press or select Reject first, and then press on the remote control.
- Press or the Reject soft key on the VCP40 phone.
You can enable the auto answer feature for the system to automatically answer the first
incoming call.
You can also enable the auto answer mute feature for the system to turn off the
microphone when an incoming call is answered automatically. The auto answer mute
feature can be enabled only when the auto answer feature is enabled.
You can enable the auto answer multiway feature for the system to answer a new
incoming call automatically during an active call. The auto answer multiway feature can
be enabled only when the auto waiting feature is enabled.
Auto answer can be configured via the remote control or web user interface.
To configure auto answer via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Call Features menu.
3. Press or to scroll to Auto Answer, and then press to enable or disable this
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feature.
4. Press or to scroll to Auto Answer Mute, and then press to enable or
disable this feature.
If you disable this feature, the system will disable the auto answer mute feature.
5. Press or to scroll to Auto Answer Multiway, and then press to enable or
disable this feature.
6. Press (Save soft key) to accept the change.
If the auto answer feature is enabled, the icon will appear on the status bar of the
display device. The icon will appear on the LCD screen of the VCP40 Phone.
Auto answer can be configured via the web user interface at the path Setting-> Call
Features->Auto Answer/Auto Answer Mute/Auto Answer Multiway.
You can use DND to reject incoming calls automatically on the system. Callers will
receive a busy message.
You can enable/disable DND for the system via the remote control, VCP40 phone or web
user interface. You can also enable DND for the system to reject incoming call
automatically during an active call.
To enable the DND mode via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Call Features menu.
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3. Press or to scroll to DND, and then press to enable this feature.
4. Press (Save soft key) to accept the change.
The icon will appear on the status bar of display device, and “DND ON!” will
be prompted at intervals. The icon will appear on the LCD screen of the
VCP40 phone.
The system will reject all incoming calls automatically, and the icon and numbers of
missed calls are displayed on the status bar of the display device. If the system places a
call, after the call is established, the DND mode will be disabled automatically.
When VCP40 phone is idle, you can also press the DND soft key to enable or disable this
feature.
DND can be configured via the web user interface at the path Setting->Call
Features->DND.
DND during an active call
You can use the DND mode to reject incoming calls automatically during an active call.
You can enable/disable the DND mode for the system via the remote control, VCP40
phone or web user interface. The DND mode will be disabled after the call.
To enable the DND mode during an active call via the remote control:
1. Press (More soft key) during an active call.
2. Press or to scroll to DND, and then press to enable this feature.
The icon will appear on the status bar of display device, the icon will
appear on the LCD screen of the VCP40 phone.
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3. Press (Back soft key) to return.
You can also press the DND soft key on the VCP40 phone to enable or disable DND
feature during an active all.
DND during an active all feature can be configured via the web user interface at the
path Home->DND.
During a two-way call, do one of the following to end the call.
- Press on the remote control.
- Press or the End Call soft key on the VCP40 phone.
- Click Hang Up All button on the web user interface.
The interface prompts ”Hang up?”
Click Confirm to end the call.
During a multi-way call, do one of the following to end the call.
- Press on the remote control.
The display device prompts ”End all active calls?”
Select Yes, and then press .
- Press or the End Call soft key on the VCP40 phone.
The LCD screen of the VCP40 phone prompts ”End All Active Calls?”
Press or the Yes sort key to end all calls.
- Click Hang Up All button on the web user interface.
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The interface prompts ”Hang up?”
Click Confirm to end the call.
During a multi-way call, you can remove any party via the remote control or web user
interface.
To remove any party via the remote control:
1. Press (More soft key) during a multi-way call.
2. Press or to scroll to Remove, and then press .
3. Select the party you want to remove, and then press .
4. Press (Remove soft key).
To remove any party from a multi-way call via the web user interface, at the path Home
(Hover your cursor over of the number of remote system, and then click ).
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You can enable mute mode, record video, control the video and change video layout
during an active call.
You can enable mute mode to mute the microphone of the active audio device during
an active call, and then the other party cannot hear you.
To mute a call:
Do one of the following:
- Press on the remote control.
The icon will appear on the local video.
- Press on the VCP40 phone.
The LED indicators on the VCP40 phone will illuminate solid red, the LCD screen is
shown as below:
- Login to the web user interface, check the Mute checkbox.
The icon will appear on the local video of the web user interface.
If voice quality is poor during a call, you can enter the Call Statistics screen to view the
current status of the call to find out why.
Codec, bandwidth, total packet lost and other parameters about presentation are
included in the call statistics. For example, when a delay occurs or the video has a
„mosaic‟ look, you can view the total packet loss to check whether the packet has been
lost.
Call statistics can be configured via the remote control or web user interface.
To view call statistics via the remote control:
1. Press (More soft key) during an active call.
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75
2. Press or to scroll to Call Statistics, and then press to enter the Call
Statistics screen.
3. Press (More soft key) to return.
To view call statistics via the web user interface, at the path Home (Hover your cursor
over the registered account, and then click ).
The system supports video and documents presentation. During a call, if a PC is
connected to the VC400 codec, the system will start presentation automatically. Both
local and remote display devices will share presentations.
You can also start/end presentation during a call via the remote control or VCP40 phone
(ensure a PC is connected to the VC400 codec). If you disconnect the PC, the
presentation will end automatically.
Only one presentation can be shared at a time. A presentation started later will replace
the previous presentation.
To start/end presentation during a call:
Do one of the following:
- Press (Presentation soft key) on the remote control.
Press again to end the presentation.
- Press on the VCP40 phone.
Press again to end the presentation.
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To start/end presentation during a call by changing the video input source:
1. Press .
The display device shows Camera, Camera and PC and PC input sources.
- If you select Camera and PC or PC, the display device will share presentation.
- If you select Camera, the display device will end share presentation.
Note
During a conference call, local and remote video images are displayed on the display
device. You can change the screen layout. The system supports three screen layouts.
One big, other small ( ): The selected video image is shown in a big size
format, the other video images along the right side of the screen are shown in
small sizes.
Full screen ( ): The selected video image is shown in full size.
Same size ( ): All video images are shown in the same size.
If one display device is connected to the VC400 codec (single screen), the default
screen layout during a call is:
If there is one active call and local system does not start the presentation, the
remote video image is shown in big size, the local video image along the right side
of the screen is shown in small size.
If there are multiple active calls and the local system does not start the
presentation, both local and remote video image are shown in the same size.
For more information on changing video input source, refer to Changing the Video Input Source on page 81.
Far end Local
Far end 1
Local
Far end 2
Far end 3
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If the local system is sharing a presentation, presentation will be shown in big size,
and other video images will be shown in small sizes.
If two display devices are connected to the VC400 codec (dual screen), the default
screen layout during a call is:
If there is one active call and local system does not start the presentation.
The main display device shows the remote video image.
The second display device shows the local video image.
Main display device Second display device
If there are multiple active calls and local system does not start the presentation.
The main display device shows local and remote video images in the same size.
The second display device shows the local video image in full size.
Main display device Second display device
Local
Far end
PC presentation
Far end Local
Far end 1
Far end 2
Far end 3
Local
Local
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If there is one active call and local system is sharing the presentation.
In the main display device, the remote video image is shown in big size, the local
video image along the right side of the screen is shown in small size.
In the second display device, the presentation is shown in full size.
Main display device Second display device
If there are multiple active calls and local system is sharing the presentation.
In the main display device, both the local and remote video images are shown in
same size. In the second display device, the presentation is shown in full size.
Main display device Second display device
To change screen layout via the remote control:
1. Press (Layout soft key) during an active call.
The display device shows all video thumbnails and three layout soft keys.
PC presentation
Local
Far end
Far end 1
Far end 2
Far end 3
Local
PC presentation
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2. Press or to select a video.
3. Press the desired layout soft key.
The selected video will be shown in the selected layout.
Before placing a video call, you need to be familiar with how to adjust the angle and
focus of the camera. After any adjustment, you can long press number keys 0-9 to save
the new position of the camera.
Up to 10 presets can be saved to the system. You can also adjust the angle and focus of
the cameral and save the preset to a number key during the video call via the remote
control or web user interface. This means that you can adjust the camera to the preset
position by pressing a saved key.
If the remote system enables the Far Set of Near Camera Presets feature, you can
control the remote camera during the video call via the remote control.
Note
To control the camera when the system is idle via the remote control:
1. Press or to adjust the angle of the camera.
Avoid physically adjusting the camera to prevent damaging it. Always use the remote
control to control the camera.
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The display device shows the current angle of the camera.
2. Long press or to adjust the focus of the camera.
The display device shows the focus of the camera.
To save the preset of the camera:
1. Press (Preset soft key).
2. Long press any number key (0-9) on the remote control until the screen
prompts ”Preset Key „X‟ successfully saved”, (“X” stands for the saved key).
3. Current camera position is saved to the key. You can change the position of the
camera to the preset quickly by pressing the saved key during a call.
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To control local camera via the remote control during a video call:
- Press or to adjust the angle of the camera or long press or to adjust the
focus of the camera.
- Long press any number key (0-9) to save the current preset position of the camera.
If preset has been saved to the key, the new preset will be saved to the key.
- Change the position of the camera to the preset by short pressing the saved key.
To control the local camera during a video call via the web user interface, at the path
Home (Hover your cursor over the registered account, click , and then control the
camera in the pop-up window).
To control remote camera via the remote control during a video call:
1. Press (More soft key) during an active call.
2. Press or to scroll to Near/Far Camera, and then press .
3. Select the remote video, and then press .
4. You can do the following:
- Press or to adjust the angle of the remote camera or long press or
to adjust the focus of the remote camera.
- Long press any number key (0-9) to save the current preset position of the
remote camera.
- Change the position of the remote camera to the preset by press the saved
key.
Note
VC400 video conferencing system supports two video input sources: camera and PC.
When the camera and PC are connected to the VC400 codec, the display device
displays the presentation on the connected PC. If two display devices are connected to
the VC400 codec, the video image is shown on the main display device, and the
presentation on the PC is shown on the second display device.
During a call, the display device will display differently depending on whether it has
connected to a second display device or the selected video input source.
You can change the video input source via the remote control and web user interface.
To change video input when the system is idle via the remote control:
1. Press .
The display device shows Camera and PC input sources.
2. Press or to select the desired input source, and then press .
You cannot control the remote camera if only the Far Control Set of Near Camera feature
is enabled.
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The display device shows the selected source.
To change video input during a call:
1. Press .
The display device shows Camera, Camera and PC and PC input sources.
2. Press or to select the desired input source, and then press .
The display device shows the selected source.
Video input can be configured via the web user interface at the path Home->Input.
You can record local video via the remote control when the system is idle. During a call,
the video and presentation which are shown on the display device can be recorded via
the remote control and VCP40 phone.
Before recording video, you need to insert a USB flash drive into the USB port on the
VC400 codec to store recorded video. The recorded video will be saved in .mkv format
and named as the recorded time and date. You can view or delete the recorded video
via the remote control.
Note
To record video when the system is idle via the remote control:
1. Press to start recording.
The display device shows and the recording time.
2. Press again to end stop recording.
The recording icon disappears from the screen and the display device prompts
”Successfully video recording!”.
To record video during a call via the remote control:
Do one of the following:
- Press on the remote control to start recording.
- Press the Start REC soft key on the VCP40 phone to start recording.
The system only supports USB flash drive in FAT32 format.
After the USB flash drive is inserted to the USB port on the VC400 codec, the display
device will prompt "USB device available, press * to record or press # to screenshot".
The icon will appear on the status bar of the display device, and the icon will
appear on the LCD screen of the VCP40 phone.
You can play the recorded videos in a computer with a player supports .mkv format.
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The display device shows and the recording time. The LCD screen of the
VCP40 phone is shown as below:
,
Press on the remote control or press the Stop REC soft key on the VCP40
phone to stop recording.
The recording icon disappears from the screen, and the display device
prompts ”Successfully video recording!”.
Ending the call will stop recording video automatically.
To view recorded video via the remote control:
Insert the USB flash drive with the recorded video.
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Record menu.
3. Press or to scroll to Videos, and then press .
4. Press or to select the desired Video.
5. Press or (Play soft key).
You can do the following:
- Press or to rewind or skip the video.
Each press will rewind the video 8 seconds or skip the video forward 8
seconds.
- Press (Stop soft key) to stop playing video.
- Press (Pause soft key) to pause Video.
When receiving an incoming call while you are playing record, the system will stop
playing video automatically.
To delete recorded video via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Record menu.
3. Press or to scroll to Videos, and then press .
4. Press or to select the desired Video.
5. Press (Delete soft key).
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The display device prompts ”Delete this video?”
6. Select OK, and then press to delete the video.
You can capture the screenshot from the camera via the remote control or web user
interface. Before capturing the screenshot, you need to insert a USB flash drive to the
USB port on the VC400 codec to store screenshots. You can view, delete or scale the
screenshots via the remote control.
When you capture a screenshot via the web user interface, you can save the
screenshots to the computer. The stored screenshot will be saved in .jpg format and
named after the captured time and date.
Note
To capture screenshots via the remote control:
1. Press when the system is idle or during a call.
The icon shows a “+1” animated effects.
The system only supports USB flash drive in FAT32 format.
After the USB flash drive is inserted into the USB port on the VC400 codec, the display
device will prompt "USB device available, press * to record or press # to screenshot".
The icon will appear on the status bar of the display device, and the icon will
appear on the LCD screen of the VCP40 phone.
The system supports capturing one screenshot per second.
You can play the recorded videos in a computer.
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To view screenshots via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Record menu.
3. Press or to scroll to Screenshots, and then press .
4. Press or to select desired screenshots.
5. Press or (View soft key).
You can do one of the following:
- Press or to view previous or next screenshot.
- Press or to zoom in or zoom out the screenshot.
- Press (Original size soft key) to view the original size of the screenshot.
To delete screenshots via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Record menu.
3. Press or to scroll to Screenshots, and then press .
4. Press or to select desired screenshots.
5. Press (Delete soft key).
The display device prompts ”Delete this screenshot?”
6. Select OK, and then press to delete the screenshot.
Capture the screenshot via the web user interface at the path Home->Screenshot.
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87
This chapter provides general troubleshooting information to help you solve problems
you might encounter when using your VC400 system.
If you require additional information or assistance to help you use your new phone,
contact your system administrator.
Diagnostic menus include:
Audio Diagnose: Check whether the audio output device can pick up voice and
play audio normally.
Camera Diagnose: Check whether the camera can pan and change focus
normally.
Ping: Check whether the network between the local and the remote system is
connected.
Trace Route: Check every network node between the local and the remote system,
and the time cost between every two network nodes.
Audio Diagnose:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Diagnose menu.
3. Press or to scroll to Audio Diagnose, and then press .
4. Speak into the microphone.
5. Check whether the microphone can pick up audio normally.
If the microphone picks up audio and plays back audio normally, it means that the
audio works well.
6. Press to stop audio diagnostics.
Camera Diagnose:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Diagnose menu.
3. Press or to scroll to Camera Diagnose, and then press .
4. Press or to adjust the camera position.
5. Long press or to adjust the focus.
If the camera can move and zoom normally, it means that the camera is working
well.
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6. Press (Back soft key) to stop camera diagnostics.
Network diagnosis:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Diagnose menu.
3. Press or to scroll to Ping, and then press .
4. Enter IP address (for example, the IP address of the remote system)
5. Press or to select Start, and then press .
6. Press (Back soft key) to return to Diagnose menu.
Trace Route:
1. Press (Menu soft key) to enter main menu.
2. Press or to select the Diagnose menu.
3. Press or to scroll to Trace Route, and then press .
4. Enter IP address (for example, the IP address of the remote system)
5. Press or to select Start, and then press .
6. Press (Back soft key) to return to Diagnose menu.
Why can‟t the system place a call?
Check the network is available.
When making a call using an account, check that the account is registered.
Ensure the remote system supports the same call type as the local system. If you
want to place a call using another type, refer to Call Type on page 59.
Why can‟t the system receive calls?
Check the network is available.
When receiving a call using an account, check that the account is registered.
Check that DND (Do Not Disturb) mode is deactivated on your system. Refer to Do
Not Disturb (DND) on page 70.
Why doesn‟t the display device display the time and date correctly?
Check whether you have configured the system to obtain the time and date from the
SNTP server automatically. If the system fails to connect to the SNTP server, contact your
system administrator for more information. You can also configure the time and date
manually. For more information, refer to Time & Date on page 37.
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How to obtain the IP address of the system?
Three are three ways to obtain the IP address of the system:
The IP address of the system is shown on the top right corner of the display device.
Press (Menu soft key) on your remote control and select Network.
The display device shows the network information about the system.
Press on the VCP40 phone when the phone is idle and select Network.
The LCD screen of the phone displays the network information about the system.
Why the system fails to conduct a video conference?
Check the network is configured correctly and available, and that the display
device doesn‟t create a network anomaly.
Ensure that the local system can ping the IP address of the remote system.
Ensure that the entered call information is correct.
Ensure that the called party is powered on.
Ensure that a call can be established between the local and the remote system.
Troubleshoot the problem according to the prompts.
How to adjust room lighting?
You can alter the environmental lighting and background colors of your environment to
obtain the best video quality. If light levels are too low you may consider adding
artificial lighting. Reflected light from pale walls often produces excellent results.
Avoid the following situations:
Direct sunlight on the display device, the background, or the camera lens which
creates harsh contrasts.
Colored lighting.
Why can‟t I adjust the camera angle and focus?
You can adjust the camera when the system is idle or during a call. The camera
cannot be adjusted when the system is in the menu screen.
Ensure that the batteries in the remote control are in good working condition, and
installed correctly.
Aim the remote control at the sensor when you perform a task.
Ensure that no objects are obstructing the sensor on the front of the camera.
Ensure that the LED on the front of the camera flashes red when you use the remote
User Guide for the VC400 Video Conferencing System
90
control to perform a task.
Ensure that what you are controlling is the local camera.
Reboot the system.
If the above suggestions cannot solve your problem, perhaps the remote control is
broken. You can contact your system administrator for help.
Why is the video quality bad?
Ensure that the display device has suitable resolution.
Check whether the packet has been lost. For more information about packet loss,
refer to Call Statistics on page 74.
Contact your administrator to adjust the camera brightness and white balance.
Why is there no video on the display device?
Ensure that the display device is turned on.
Ensure that the display device is properly connected to VC400codec.
Ensure that the VC400 codec is turned on.
Ensure that you have selected the correct video input source.
Why can‟t the display device share a presentation?
Ensure that the PC is properly connected to the VC400 codec.
Ensure that the VC400 codec is turned on.
Contact your administrator for help.
Why can‟t I hear the audio during a call?
Ensure that the system has selected an available audio output device.
If you select VCS Phone as the audio output device, ensure that the VCP40 phone is
connected to the VC400 codec, and LED indicators on the phone illuminate solid
green.
Ensure the proper volume level on the system.
Ensure that the microphone on the remote system is not muted.
Troubleshooting
91
Why can‟t I hear a ring tone when receiving a call?
Ensure that the system has selected an available audio output device.
If you select VCS Phone as the audio output device, ensure that the VCP40 phone is
connected to the VC400 codec, and LED indicators on the phone illuminate solid
green.
Ensure that the ring volume is not set to 0. If it is, the icon will appear on the
status bar of display device, and the icon will appear on the LCD screen of the
VCP40 phone.
Adjust the ring volume when the system is idle via the remote control or VCP40
phone. For more information, refer to Audio Settings on page 40.
Ensure that the microphone of the remote system is not muted.
How to reboot the phone?
1. Press (Menu soft key) to enter main menu.
2. Press or to scroll to the Advanced menu.
3. Enter admin password (default password: 0000) in the Admin Password field.
4. Press or press (Enter soft key).
5. Press or to scroll to Reboot & Reset, and then press .
6. Press or to scroll to Reboot, and then press .
The display device prompts ”Reboot the system?”.
7. Select OK, and then press .
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92
You can reboot the system via the web user interface at the path Setting->Upgrade.
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem. Exporting
PCAP trace is only configurable via the web user interface.
To export a PCAP trace via the web user interface:
1. Click on Settings->Configuration.
2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open the file download window, and then save the file to your local
system.
How to export system log?
We may need you to provide your phone configurations to help analyze your problems.
You can export the system log to the local system or designated log server.
To export the system log to a local PC via the web user interface:
1. Click on Settings->Configuration.
2. Mark the Local radio box in the Export System Log field.
3. Select 9 from the pull-down list of System Log Level.
Troubleshooting
93
The default system log level is 9.
4. Click Confirm to accept the change.
The web user interface prompts “Operating…Please wait…”.
Export the system log referring to the following steps.
5. Recreate the error to be documented in the trace.
6. Click Export to save the file to your local system.
How to export/import the system configurations?
We may need you to provide your system configurations to help analyze problems. In
some instance, you may need to import configurations to your system.
To export the system configurations via the web user interface:
1. Click on Setting->Configuration.
2. Check or uncheck the Export Passwords checkbox according to actual demand.
3. Click Export.
If you check the Export Passwords checkbox, the web user interface is shown as
below:
User Guide for the VC400 Video Conferencing System
94
4. Click Confirm to export the configurations.
To import the phone configurations via the web user interface:
1. Click on Setting->Configuration.
2. Click Browse to locate a configuration file from your local system.
3. Click Import to import the configuration file.
Note
How to upgrade firmware?
To upgrade firmware via the web user interface:
1. Click on Setting->Upgrade.
2. Click Browse to locate the firmware from your local system.
3. Click Upgrade to upgrade the firmware.
The browser pops up the dialog box “Firmware of the video conference system will
be updated. It will take 5 minutes to complete. Please don't power off!”.
4. Click Confirm to confirm upgrading.
The file format of configuration file must be *.bin.
Troubleshooting
95
The web user interface is shown as below:
How to reset the system?
Reset the system to factory configurations after you have tried all appropriate
troubleshooting suggestions but have still do not solved the problem. You need to note
that all customized settings will be overwritten after reset. You can reset the system via
the remote control or web user interface.
To reset the system via the remote control:
1. Press (Menu soft key) to enter main menu.
2. Press or to scroll to the Advanced menu.
3. Enter admin password (default password: 0000) in the Admin Password field.
4. Press or Press (Enter soft key).
5. Press or to scroll to Reboot & Reset, and then press .
6. Press or to scroll to Reset, and then press .
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96
The display device prompts ”Reset to Factory? ”
7. Select OK, and then press .
The system reboots automatically, the LCD screen of the VCP40 phone
prompts ”Rebooting Please wait…”. The phone will be reset to factory sucessfully
after startup.
Note
Resetting the system can be configured via the web user interface at the path
Setting->Upgrade->Reset to Factory.
Reset of the system may take a few minutes. Do not power off until the phone starts up
successfully.
Regulatory Notices
97
Contact your Yealink Authorized Reseller for information about service agreements
applicable to your product.
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELF AND ITS
SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF YEALINK OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT
YEALINK‟S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Save these instructions. Read these safety instructions before use!
The following basic safety precautions should always be followed to reduce the risk of
fire, electrical shock, and other personal injury.
General Requirements
Before you install and use the device, read the safety instructions carefully
and monitor the situation during operation.
During the process of storage, transportation, and operation, please always
keep the device dry and clean.
During the process of storage, transportation, and operation, please avoid
collision and an impact to the device.
Please do not attempt to dismantle the device by yourself. In case of any
discrepancy, please contact the appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted to
make any change to the structure or the safety design of the device. Yealink
is under no circumstance liable to consequences or legal issues caused by
such changes.
Please refer to the relevant laws and statutes while using the device. The
legal rights of others should be respected as well.
User Guide for the VC400 Video Conferencing System
98
Environmental Requirements
Place the device in a well-ventilated place. Do not expose the device to
direct sunlight.
Keep the device dry and free of dust.
Place the device on a stable and level platform.
Please do not place any heavy objects on the device in case of damageand
and deformation caused by the heavy load.
Keep at least 10 cm between the device and the closest object for heat
dissipation.
Do not place the device on or near any inflammable or fire-vulnerable object,
such as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle or
an electric heater.
Keep the device away from any household appliance with a strong
magnetic field or electromagnetic field, such as a microwave oven or a
refrigerator.
Operating Requirements
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of accidental
swallowing.
Please only use accessories provided or authorized by the manufacturer
only.
The power supply of the device shall meet the requirements of the input
voltage of the device. Please only use the surge protection power socket
provided.
Before plugging or unplugging any cable, ensure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet basement
or near a swimming pool.
Do not tread on, pull, or over-bend any cable in case of malfunction of the
device.
During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital Subscriber
Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.
If the device is left unused for a rather long time, disconnect it from the power
supply and unplug the power plug.
When smoke or an abnormal noise or smell is emitted from the device,
disconnect the device from the power supply, and unplug the power plug
immediately. Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
Before connecting a cable, connect the grounding cable of the device first.
Do not disconnect the grounding cable until you disconnect all other cables.
Regulatory Notices
99
Cleaning Requirements
Before cleaning the device, stop using it and disconnect it from the power
supply.
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may
lead to electric shock or other perils.
Restriction of Hazardous Substances (RoHS) is a Chinese government regulation which
aims to restrict certain dangerous substances commonly used in electronic and
electronic equipment.
The following table lists the names and content of toxic and hazardous substances or
elements probably contained in the products:
Parts Name
Toxic or Hazardous Substance and Elements
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
Chromium
(Cr+6)
Polybrominated
Biphenyls
(PBB)
Polybrominated
Diphenyl Ethers
(PDBE)
Plastic and
Polymeric
Parts
O O O O O O
Metal Parts X O O O O O
PCBA X O O O O O
Cables and
Cable
Assemblies
O O O O O O
LCD Screen O O O O O O
Batteries O O O O O O
Packing
Material O O O O O O
O: Indicates that toxic substances contained in all homogeneous materials in this
product are below the limit requirement in GB/T26572-2011 standard.
X: Indicates that toxic substances contained in all homogeneous materials in this
product are above the limit requirement in GB/T26572-2011 standard.
This table lists the toxic and hazardous substances contained in the machine. Based on
the material type, the data is provided by the supplier and has already been validated
by Yealink company.
Some harmful substances contained in the material cannot be replaced according to
the current technology. We constantly strive to improve our products.
User Guide for the VC400 Video Conferencing System
100
Appendix A - Time Zones
101
Time Zone Time Zone Name
−11:00 Samoa
−10:00 United States-Hawaii-Aleutian
−10:00 United States-Alaska-Aleutian
−09:00 United States-Alaska Time
−08:00 Canada(Vancouver, Whitehorse)
−08:00 Mexico(Tijuana, Mexicali)
−08:00 United States-Pacific Time
−07:00 Canada(Edmonton, Calgary)
−07:00 Mexico(Mazatlan, Chihuahua)
−07:00 United States-Mountain Time
−07:00 United States-MST no DST
−06:00 Canada-Manitoba(Winnipeg)
−06:00 Chile(Easter Islands)
−06:00 Mexico(Mexico City, Acapulco)
−06:00 United States-Central Time
−05:00 Bahamas(Nassau)
−05:00 Canada(Montreal, Ottawa, Quebec)
−05:00 Cuba(Havana)
−05:00 United States-Eastern Time
−04:30 Venezuela(Caracas)
−04:00 Canada(Halifax, Saint John)
−04:00 Chile(Santiago)
−04:00 Paraguay(Asuncion)
−04:00 United Kingdom-Bermuda(Bermuda)
−04:00 United Kingdom(Falkland Islands)
−04:00 Trinidad&Tobago
−03:30 Canada-New Foundland(St.Johns)
−03:00 Denmark-Greenland(Nuuk)
−03:00 Argentina(Buenos Aires)
−03:00 Brazil(no DST)
−03:00 Brazil(DST)
−02:00 Brazil(no DST)
−01:00 Portugal(Azores)
0 GMT
0 Greenland
0 Denmark-Faroe Islands(Torshavn)
0 Ireland(Dublin)
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102
Time Zone Time Zone Name
0 Portugal(Lisboa, Porto, Funchal)
0 Spain-Canary Islands(Las Palmas)
0 United Kingdom(London)
0 Morocco
+01:00 Albania(Tirane)
+01:00 Austria(Vienna)
+01:00 Belgium(Brussels)
+01:00 Caicos
+01:00 Chad
+01:00 Spain(Madrid)
+01:00 Croatia(Zagreb)
+01:00 Czech Republic(Prague)
+01:00 Denmark(Kopenhagen)
+01:00 France(Paris)
+01:00 Germany(Berlin)
+01:00 Hungary(Budapest)
+01:00 Italy(Rome)
+01:00 Luxembourg(Luxembourg)
+01:00 Macedonia(Skopje)
+01:00 Netherlands(Amsterdam)
+01:00 Namibia(Windhoek)
+02:00 Estonia(Tallinn)
+02:00 Finland(Helsinki)
+02:00 Gaza Strip(Gaza)
+02:00 Greece(Athens)
+02:00 Israel(Tel Aviv)
+02:00 Jordan(Amman)
+02:00 Latvia(Riga)
+02:00 Lebanon(Beirut)
+02:00 Moldova(Kishinev)
+02:00 Russia(Kaliningrad)
+02:00 Romania(Bucharest)
+02:00 Syria(Damascus)
+02:00 Turkey(Ankara)
+02:00 Ukraine(Kyiv, Odessa)
+03:00 East Africa Time
+03:00 Iraq(Baghdad)
+03:00 Russia(Moscow)
+03:30 Iran(Teheran)
+04:00 Armenia(Yerevan)
+04:00 Azerbaijan(Baku)
+04:00 Georgia(Tbilisi)
Appendix A - Time Zones
103
Time Zone Time Zone Name
+04:00 Kazakhstan(Aktau)
+04:00 Russia(Samara)
+04:30 Afghanistan
+05:00 Kazakhstan(Aqtobe)
+05:00 Kyrgyzstan(Bishkek)
+05:00 Pakistan(Islamabad)
+05:00 Russia(Chelyabinsk)
+05:30 India(Calcutta)
+06:00 Kazakhstan(Astana, Almaty)
+06:00 Russia(Novosibirsk, Omsk)
+07:00 Russia(Krasnoyarsk)
+07:00 Thailand(Bangkok)
+08:00 China(Beijing)
+08:00 Singapore(Singapore)
+08:00 Australia(Perth)
+09:00 Korea(Seoul)
+09:00 Japan(Tokyo)
+09:30 Australia(Adelaide)
+09:30 Australia(Darwin)
+10:00 Australia(Sydney, Melbourne, Canberra)
+10:00 Australia(Brisbane)
+10:00 Australia(Hobart)
+10:00 Russia(Vladivostok)
+10:30 Australia(Lord Howe Islands)
+11:00 New Caledonia(Noumea)
+12:00 New Zealand(Wellington, Auckland)
+12:45 New Zealand(Chatham Islands)
+13:00 Tonga(Nukualofa)
User Guide for the VC400 Video Conferencing System
104
Index
105
A
About This Guide v
Automatic Sleep Time 33
Adding Contacts 43
Audio Settings 40
Auto Answer 69
Audio Setting 40
Audio Input Device 62
Audio Output Device 61
Adding a contact from the call history list
58
Answering or Rejecting Calls 69
Appendix A - Time Zones 101
B
Backlight 34
Bandwidth Settings 60
C
Customizing VC400 Video Conferencing
System 33
Call Type 59
Call History Management 54
Call Statistics 74
Call Mute 74
Call Statistics 74
Changing Video Layout 76
Controlling the Camera 79
Contact Management 74
Changing Video Input Source 81
Camera Issues 89
D
Declaration of Conformity vi
Deleting Contacts 48
Do Not Disturb (DND) 70
Documents 16
Deleting Contacts 48
Deleting an entry from the call history list 57
Display Issues 90
E
Editing Contacts 47
Ending Calls 72
Entering Data and Editing Fields 28
G
General Settings 33
Getting Started 17
General Issues 88
H
System Component Instructions 4
I
Icon Instructions 11
Importing/Exporting Contact lists 51
In This Guide v
Idle Screen Display 26
K
Key Tone 39
L
Language 36
LED Instructions 13
Limitation of Liability 97
Local Directory 42
User Guide for the VC400 Video Conferencing System
106
N
Network Connection 14
Navigating Menus on the Display Device 27
P
Packaging Contents 1
Presentation 75
Placing Calls 65
Place a call from the call history list 56
O
Overview 1
R
Remote Control 14
Registration 25
Regulatory Notices 97
Restriction of Hazardous Substances 99
S
Safety Instructions 97
Setup Wizard 22
Change Video Input Source 81
Search Source List in Dialing 49
System Installation 17
System Status 29
Site Name 35
System Diagnostics 87
System Maintenance 91
Searching for Contacts 49
Service Agreements 97
Screenshot 84
T
Time & Date 37
Troubleshooting 87
Placing a Call Using the Remote Control 66
Placing a Call Using the VCP40 IP Phone 67
Placing a Call via the web user interface 67
Place Multiple Calls 67
U
User Interfaces 14
Using VC400 Video Conferencing System 65
V
V400 Codec 4
Viewing Call History 55
VCC18 HD Camera 5
VCP40 Conferencing Phone 6
VCR10 Remote Control 9
Video Recording 82
Video & Audio Issues 90
W
Warranty vi
Web User Interface 15
WEEE Warning vii