Pre-load videos

Michelle’s Story Video link: http://youtu.be/0aBWuSIlLdwTo be played at Slide 12 Connecting First Nations Communities: Remote Patient Monitoring Video Link: http://youtu.be/RjA1nPvH40QTo be played at Slide 15

Corporate Community Investment:How Technology is Improving Social Impact

Meriko KubotaSenior Community Investment ManagerCommunity Affairs, TELUS

CSR Impact on the Business

2011 2012 2013

Likelihood to Recommend 66% 72% (+6%) 72%

Cause MarketingSales Uplift 35% 50% 39%

Acts Responsibly in SocietyMakes a difference in my community

46.5%39.9%

50.5% (+4%)44.4% (+4.5%)

60.1% (+9.6%)45.5% (+1.1%)

Influences my decision to stay 17% 35% (+18%) 51% (+16%)

DJSI score 86% 90% 100%

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TELUS Community Investment TeamNovember 29, 2012

Consumer Trends

• A growing sense that corporations are uniquely positioned to make real impacts on social issues

• 91% want to hear what companies are doing…but…70% are confused by the messages we are using

• 91% are likely to switch brands to one associated with a good cause, given comparable price and quality

• 31% believe businesses should change the way they operate to align with greater social and environmental needs

• 38% chose economic development as the best place to create change, 19% chose environment, 11% human rights, poverty and hunger

TELUS Community Investment TeamNovember 29, 2012

Consumer Trends

• A growing sense that corporations are uniquely positioned to make real impacts on social issues

• 91% want to hear what companies are doing…but…70% are confused by the messages we are using

• 91% are likely to switch brands to one associated with a good cause, given comparable price and quality

• 31% believe businesses should change the way they operate to align with greater social and environmental needs

• 38% chose economic development as the best place to create change, 19% chose environment, 11% human rights, poverty and hunger

Giving by Our Peers

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$17 M $16 M $10 M

TELUS giving in 2013 and since 2000

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$46 M $350 M Contribution by TELUS &

our team members to charities since 2000

2013 Contribution

Community Investment Strategy

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Community Grants / Boards

Community & Cause Marketing

Charitable Partnerships

Employee & Retiree Giving & Volunteering Programs

Humanitarian Relief

Youth Giving Programs

1 2 3 4 5 6

Technology Youth

We give where we live to help drive better social outcomes in our local communities across Canada.

Sport & EducationHealth & Wellbeing in the Environment Arts & Culture

We365 – A Social Platform for Social Good

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Over 25,000 youth signed up in the first month of launch!

Partnerships for Health

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Juvenile Diabetes Research Foundation

60 Minutes Kids’ Club

$7M since 2008Applied research utilizing technology & Electronic Health Records

Join us on Sun June 8th!

$500K from 2011-2015Helping K-Gr6 make healthy choices every day

TELUS Community Boards11

Victoria $350K

Vancouver$800K

*Calgary $600K*

Edmonton $500K

Toronto $700K

Ottawa $400K

Montreal $600K

Rimouski $250K

Atlantic Canada $500K

Quebec City $350K

Okanagan$300K

Nini Baird

Mel Cooper

Nancy Greene Raine

Ken King

Doug Goss

Rod Phillips

Jim Orban (Acting)

Claude Benoit

Camille Leblanc

Marc Coulombe

General Rick Hillier

Roberto GutierrezGuatemala $100K

Carlos Quintanilla SchmidtEl Salvador $100K

Rosanna Tuason-Fores Philippines $100K

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2013 Community Board AchievementsVictoria CanAssist

$20K through the University of Victoria

Developed 2 Apps to increase independence for

youth with disabilities

Ottawa Children’s Treatment Centre

$50K over three years

Technology allows youth with disabilities to

communicate

Children’s Hearing & Speech Centre of BC

$105K over 7 years

Helping deaf children how to hear, speak and sing!

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2013 Humanitarian ReliefSouthern Alberta

flooding$2M in support, free

calling, disaster recovery, comfort kits, volunteer support, relief concert

Train disaster at Lac- Megantic, Quebec

Free texting & calling, Red Cross, text to donate,

comfort kits, emergency fibre optic network

Typhoon Haiyan, Philippines

Free LD calling, Red Cross, text 2 donate, comfort

kits, food delivery, free TV, $100K contribution from Philippines Comm Board

Give Where We Live Campaign

How would you #Givewherewelive? Widespread celebrity support Over 40 million Twitter

impressions! Viral video success: Michelle

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BC Women’s Hospital Campaign

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As part of our increased focus on improving the health outcomes for all Canadians, we have entered into a 5 year, $600,000 partnership with BC Women’s Hospital, specifically to upgrade equipment in the New Born ICU

For each image posted, TELUS will give $10 to BC women’s in support of the New Born ICU.

Customers can also donate $10 by texting GIVEHOPE to 41010, the charge will appear on their cell phone bill.

SOS Response App Pilot

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Partnership with Securiguard and EVA to increase the safety of women at high risk of domestic violence

Provision of 20 smart phones and the SOS Response App in 6 BC communities (Prince George, Vernon, Courtney, Surrey, Terrace and Abbotsford)

Outcomes Increased safety for the women Increased ability to keep children safe Regular contact with victim services advocates Regular contact with support network Use of online resources (transit, healthcare, etc.) Entry or re-entry into education or job training

“The cell phone makes me feel safer.”

TELUS Health

Tackling our healthcare challenges

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TELUS is leveraging our world-class innovation to empower healthcare improvement and has invested more than $1B to bring healthcare information technology to market.

Our healthcare agenda:

Improve the flow of information through digital health records

Leverage Telehealth and remote patient monitoring to better connect patients

Drive a shift from the remediation to prevention of disease

Turning information into better health outcomes for Canadians

Thank you

Op Excellence: 2014 Strategic Evolution

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Technology Youth

We give where we live to help build a better Canada through the power of technology & innovation.

EducationHealthWe are helping to transform healthcare through the power of technology; & we

promote a healthier environment, where we inspire & celebrate love & care for animals and their habitats.

We are transforming education through the power of technology, and enabling

greater access to the internet.

TELUS Education Fund $50MTELUS Health Fund $100M

TELUS Critter Love Fund $5M Give Where We Live $50M

$200 million commitment to 2018