Company name Toshiba Corporation
Headquarters address1-1, Shibaura 1-chome, Minato-ku, Tokyo
Founded July 1875
Paid-in capital 439.9 billion yen
Consolidated net sales 6,502.5 billion yen
Number of employees 200,260 (consolidated)
CSR-related international charters /guidelines Toshiba endorses
• UN Global Compact• Global Reporting Initiative (GRI) "Sustainability Reporting Guidelines"• Electronic Industry Citizenship Coalition (EICC) Code of Conduct• ISO26000 - Guidance on Social Responsibility
Number of shareholders
436,540
Number of shares issued
4,237,600,000 shares
Number of consolidated subsidiaries
598 (177 in Japan, 421 overseas)
Number of affiliates accounted for by the equity method
208
Stock exchange listings
Tokyo, Osaka, Nagoya
Membership in CSR-related organizationElectronic Industry Citizenship Coalition (EICC)Business for Social Responsibility (BSR)Council for Better Corporate Citizenship (CBCC)World Business Council for Sustainable Development (WBCSD)
2012 2013
Net Income
Operating Income
2009 2010 2011
(billion yen)
0
300
200
100
-100
290.8
50.8
238.7
137.8
202.6
70.1
197.7
77.4
-19.7
117.6
FY
2009
6,129.9
8,000
6,000
4,000
2,000
02010 2011 2012 2013 FY
(billion yen)
6,270.7 5,994.36,502.5
5,727.0
Toshiba Group Business Overview
Company Overview (as of March 31, 2014)
Stakeholders Amount distributed(billion yen) FY2013
Amount distributed(billion yen) FY2012
Calculation Method
Suppliers 6,211.7 5,529.3Cost of sales (excluding personnel costs) and selling, general, and administrative costs (excluding personnel costs)
Employees 291.9 286.6Data limited to Toshiba Corp. (figure derived by multiplying the total number of Toshiba Corp. employees by their average annual compensation, as mentioned in the Financial Reports)
Shareholders 39.0 42.5 “Dividends paid” on the cash flow statement
Creditors 33.7 32.7 “Interest” included in costs and expenses on the income statement
Government/Authorities
96.3 59.3 Income taxes
Society 2.8 2.9 Expenditure for corporate citizenship activities*Details can be found in “Corporate Citizenship” page
Environment 56.6 43.1 Environment-related expenditure.* Equals environmental costs in environmental accounting.
Within company 16.9 43.5 Amount of net income minus dividends paid
Financial Results (Consolidated)
Net Sales
Operating Income & Net Income
Distribution of Economic Value to Stakeholders
Consolidated financial results for FY2013 indicate increases in net sales and operating income compared to the last fiscal year
and an increase in distribution to suppliers, environment and the government/authorities.
*Amounts distributed to society and to the environment are also included in those distributed to suppliers and employees
Toshiba Group CSR Report 2014 3
companies75China
Europe*2
Asia*1 / Oceania AfricaCentral /
South America
Japan
companies78
companies27companies
108
companies127
companies6
companies177North America
Japan111,745(55.8%)
North America22,585(11.3%)
Asia*1 / Oceania28,605(14.3%)
Total 200,260
Central / South America3,091
(1.5%)
Europe*2
10,954(5.5%)
Africa811
(0.4%)
China22,469(11.2%)
Japan2,732.5(42%)
North America1,161.7(18%)
Total 6,502.5 (billion yen)
Asia / Oceania1,380.6(21%)
Others373.7(6%)
Europe*2
854.0(13%)
Toshiba Group Business Domains
Business Structure (Numbers in the Map Indicate Domestic & Overseas Consolidated Subsidiaries)
*1 Excluding Japan and China
*2 Including Russia
*1 Excluding Japan and China
*2 Including Russia
Note: Eliminations of sales among segments were
589.1 billion yen
Number of Employees by Region (as of March 31, 2014)
Number of Employees by Business Domain
(April 1, 2013 - March 31, 2014)
Sales by Business Domain
(April 1, 2013 - March 31, 2014)
Sales by Region (April 1, 2013 - March 31, 2014)
Energy & Infrastructure
55,235(28%)
Community Solutions
47,888(24%)
Total 200,260
Others23,602(12%)
Common to the Group3,263(2%)Lifestyle Products & Services25,670(13%)
Healthcare Systems & Services9,624(5%)
Electronic Devices & Components34,978(17%)
Energy & Infrastructure
1,812.2(26%)
Electronic Devices &
Components1,693.4(24%)
Total 6,502.5 (billion yen)
Others504.0(7%)
Healthcare Systems &
Services410.8(6%)
CommunitySolutions
1,357.4(19%)
Lifestyle Products & Services 1,313.8(18%)
Toshiba Group CSR Report 2014 4
CEO Commitment
Promoting CSR Management to Sustain a Safe, Secure and Comfortable Society
Our world today faces diverse social issues attendant with population growth, aging societies, fast growing demand for energy and shortages ofnatural resources, and global environmental problems. Toshiba Group is determined to actively contribute to solutions to these problems, and tosupport realization of the safe, secure and comfortable society of the Human Smart Community. Towards this end, Toshiba Group itself mustachieve steady and sustainable growth.
In order to realize Toshiba Group's unique strategy for Growth through Creativity and Innovation, we will lay down solid foundations to promoteCSR management, strong enough to support management policies that enhance business through value creation and productivity improvement.With this in mind, I will promote policies that develop diverse, talented, and creative global human resources.
Toshiba’s Vision
Toshiba Group CSR Report 2014 5
Toshiba Group Management Policy Vision
Meeting the Expectations of Our Many Stakeholders
To push forward with CSR management, my primary concerns as President and CEO are to bring together the concerted abilities of ToshibaGroup’s 200,000 employees, and to ensure that we place the highest priority on human life, safety and compliance. This will support uscollaborating with all of our stakeholders and contributing to the achievement of a sustainable society through our business activities. Recently,we have worked with independent third parties to review issues and strategies to focus on in future, and we have identified human rights, supplychain CSR management and environmental issues as CSR-related issues crucial to our further globalization.
We believe that, as a global company, we are obliged to reinforce CSR initiatives in respect of human rights, labor, occupational health andsafety, the environment and ethics. This concern covers not only group companies but extends to the suppliers in our worldwide supply chain.Acting on this conviction, we joined the Electronic Industry Citizenship Coalition (EICC)*1, an electronic industry CSR promotion organization, inJune 2011, and are promoting CSR management in line with the objectives of EICC’s code of conduct. We recognize the conflict mineralsoriginating in the Democratic Republic of the Congo and adjoining countries as a serious human rights issue. We have responded with Group-wide policies to require the use of conflict free minerals, and are requesting our suppliers to cooperate and provide sourcing information.
In support of climate change mitigation and tackling other environmental problems, we are implementing measures based on the long-termgoals defined in the Environmental Vision 2050, and on near-term targets defined in our Environmental Action Plan. In the high-priority areas forthe four Green Initiatives*2, we have set FY2015 goals at higher levels than our competitors. In FY2013, we released T-COMPASS*3 a powerfulconcept for further developing and expanding our environmental management. This visibly represents important and urgent worldwideenvironmental issues—minimization of natural resource consumption (Natural resources); mitigation of climate change (Energy); reduction ofchemical substance risk (Substance); and minimization of water consumption (Water)—as the four cardinal compass points, N, E, S and W. T-COMPASS is supporting our concerted Group-wide efforts to identify key problems and find solutions.
Through FY2013, we have continued to support the restoration of Northeast Japan from the devastating effects of the major earthquake andtsunami that stuck the region on March 11, 2011. We will continue these efforts by focusing on three core themes: human resourcedevelopment, recovery of local industries, and rebuilding communities. At the same time, we continue to cooperate in the stabilization anddecommissioning of the Fukushima Daiichi Nuclear Power Plant.
*1: Electronic Industry Citizenship Coalition: an electronic industry CSR promotion organization *2: Greening of Products, Greening by Technology, Greening of Process and Green Management *3: Toshiba Comprehensive environmental database and its Practical Application to Simplified and/or Streamlined LCA
CSR Management Supported by 200,000 Employees
I believe it is important for each and every one of Toshiba Group’s 200,000 employees to fully understand the need for compliance, to contributeto the local community, and to carry out their responsibilities with a keen sensitivity to the expectations of our stakeholders. In 2004, ToshibaGroup signed the United Nations Global Compact, which defines basic principles regarding human rights, labor, the environment and anti-corruption. To bring the spirit of the Compact into our daily business activities, we established the Toshiba Group Standards of Conduct, whichdefine the values and code of conduct that must be observed by all Toshiba Group executives and employees.
As part of our efforts to encourage and promote corporate citizenship activities at all group companies, we created a corporate citizenshipawards program, the Toshiba “ASHITA” Awards, in 2005. In FY2013, we received 1,616 nominations for the awards. In FY2013, in addition tothe existing corporate citizenship award, we created a new award for contributions to solving social problems through business.
We are also working to raise the environmental consciousness of individual employees. For example, on June 5, World Environment Day, weheld Toshiba Group Global Environmental Action events, in which Toshiba Group employees in countries around the world conductedenvironmental activities in unison.
I will continue to take the lead in concentrating the energy of the 200,000-plus people working for Toshiba Group around the world, to make it agroup of companies that provides new value to customers and contributes to society on an ongoing basis, and in which each company worksvigorously to achieve significant results. As I do so, I would greatly appreciate your continued support and cooperation.
Toshiba Group CSR Report 2014 6
Corporate Philosophy
Basic Commitment of the Toshiba Group
Toshiba Group's Corporate Philosophy emphasizes respect for people, creation of new value, and contribution to society.
The Group slogan – “Committed to People, Committed to the Future. TOSHIBA.” – expresses the essence of our corporate philosophy. We
recognize that it is our corporate social responsibility (CSR) to put our philosophy and slogan into practice in our day-to-day business activities.
In doing so, we accord the highest priority to human life and safety and to compliance.
We, Toshiba Group companies, based on our total commitment to people and to the future, are determined to help create a
higher quality of life for all people, and to do our part to help ensure that progress continues within the world community.
We endeavor to serve the needs of all people, especially our customers, shareholders, and employees, by implementingforward-looking corporate strategies while carrying out responsible and responsive business activities. As good corporatecitizens, we actively contribute to further the goals of society.
By continually developing innovative technologies centering on the fields of Electronics and Energy, we strive to create productsand services that enhance human life, and which lead to a thriving, healthy society. We constantly seek new approaches thathelp realize the goals of the world community, including ways to improve the global environment.
Framework of Toshiba Group's Management Philosophy
*UN Global Compact: A voluntary corporate citizenship initiative concerning human rights, labor, the environment, and anti-corruption proposed
by the former UN Secretary-General Kofi Annan in 1999 at the World Economic Forum. Toshiba joined the UN Global Compact in 2004
Toshiba Group CSR Report 2014 7
Toshiba Group’s CSR Management
CSR management means giving top priority to human life, safety, and legal compliance and contributing to the solution of problems in the global
society through business.
In order to meet the expectations of stakeholders, it is our responsibility to communicate with various stakeholders in promoting CSR activities.
Such activities must be supported by each and every one of Toshiba Group's 200,000 employees worldwide.
Toshiba Group CSR Report 2014 8
Then President Tadashi Okamura signed theGlobal Compact in January 2004.
Certificate
Participation in External CSR Organizations
Active Participation in and Cooperation with External CSR Organizations
Toshiba Group promotes participation and collaboration with external CSR organizations, industry associations, government, international
organizations and NGOs.
Membership in CSR-related organization
UN Global Compact
Electronic Industry Citizenship Coalition (EICC)
World Business Council for Sustainable Development (WBCSD)
World Economic Forum (WEF)
Science and Technology in Society Forum (STS Forum)
Busibess for Social Resiponsibility (BSR)
Council for Better Corporate Citizenship (CBCC)
UN Global Compact
In January 2004 Toshiba joined the United Nations Global Compact, pledging to adhere to universal
principles covering human rights, labor and the environment. The Global Compact is a voluntary
corporate citizenship initiative proposed by UN Secretary-General Kofi Annan in 1999 at the World
Economic Forum (annual meeting in Davos). The Global Compact envisages that in the course of
business, companies' fulfillment of their corporate social responsibilities through compliance with
internationally recognized principles concerning human rights, labor, the environment and anti-
corruption will lead to the emergence of a sustainable global economy.
As a participant of the United Nations Global Compact, in 2007, Toshiba participated as an advisory
to the project utilizing GRI guidelines for “Communication on Progress (COP)”, a report of the
progress on the implementation of Global Compact principles.
Toshiba clarifies the implementation progress of the ten principles of the Global Compact by
submitting a COP advanced level report once per year.
United Nations Global Compact “Communication on Progress (COP)”
United Nations Global Compact
Toshiba Group CSR Report 2014 19
10 Principles of the UN Global Compact
Human Rights1. Businesses should support and respect the protection of internationally proclaimed human rights; and
2. make sure that they are not complicit in human rights abuses.
Labor Standards3. Businesses should uphold the freedom of association and the effective recognition of the right to
collective bargaining;
4. the elimination of all forms of forced and compulsory labor;
5. the effective abolition of child labor; and
6. the elimination of discrimination in respect of employment and occupation.
Environment7. Businesses should support a precautionary approach to environmental challenges;
8. undertake initiatives to promote greater environmental responsibility; and
9. encourage the development and diffusion of environmentally friendly technologies
Anti-Corruption10. Businesses should work against all forms of corruption, including extortion and bribery.
The Ten Principles
EICC Membership
The Electronic Industry Citizenship Coalition (EICC) is the electronics industry's CSR promotion organization committed to fulfill CSR for labor,
occupational health and safety, the environment, and ethical standards throughout the supply chain. It is founded in October, 2004, and as of
June 2014 95 companies all over the world have joined. Toshiba Joined in June 2011 to promote supply chain CSR based on global standard.
EICC
World Business Council for Sustainable Development (WBCSD)
The World Business Council for Sustainable Development (WBCSD), led by the CEOs of about 200 global
corporations, aims to realize a sustainable future for business, society, and the environment. WBCSD
provides constructive business solutions to realize sustainable societies by displaying leadership, offering
effective opinions, and taking concerted action. Toshiba is a member of WBCSD, and Atsutoshi Nishida,
Toshiba’s Chairman, has served as a member of the WBCSD Executive Committee since 2010 and as one of its Vice Chairmen since 2012. As
a core member of the Energy & Climate focus area group and a member of the ISO Smart Community Infrastructure Work Stream, Toshiba
aims to act globally to contribute to the realization of sustainable societies.
WBCSD
Participation in the World Economic Forum
The World Economic Forum (WEF) brings together corporate CEOs, political leaders, scholars, journalists, and others who take global
leadership roles to discuss important issues facing the world such as those related to the environment, energy, and health. Toshiba is a WEF
strategic partner, and at the 2013 annual meeting in Davos, we participated in the Infrastructure & Urban Development Community Initiative,
which discusses how to achieve sustainable infrastructure and economic development. We also actively participate in regional meetings held in
various places throughout the world in order to contribute to solving problems unique to the regions concerned.
World Economic Forum
Toshiba Group CSR Report 2014 20
Participation in the STS Forum
The Science and Technology in Society (STS) forum, which aims to ensure appropriate development of science and technology, gathers
scientists, policymakers, business leaders, journalists, and others in one place to discuss and exchange opinions about issues related to
science and technology as well as society from the perspective that these are issues shared by humanity. Toshiba has participated in the STS
Forum since 2004. In addition, as a Council member, Chairman Atsutoshi Nishida is actively involved in guiding the direction of the Forum’s
activities.
STS Forum
Participation in BSR
Business for Social Responsibility (BSR) is a global nonprofit organization for CSR activities which is established in the U.S. in 1992. 250 or
more global organizations and companies had participated as a member, and Toshiba joined in 2003.
We engaged in stakeholder dialogues facilitated by BSR, and participated in Study Forums on human rights and supply chain CSR.
BSR
Participation in CBCC
Council for Better Corporate Citizenship (CBCC) is an association, established in 1989 by Keidanren (Federation of Economic Organizations),
which supports Japanese company to be accepted by regional communities as “Good corporate citizen” as well as promotes CSR activities in
practice. Toshiba joined CBCC from its establishment, and currently takes part in activity as a member of planning committee.
CBCC
Toshiba Group CSR Report 2014 21
History of CSR Activities
Concerned with environmental issues
FY2013
Organized "Business & Human Rights Workshop" for human resource managers from 9 Asian countries.
Newly established "Social Contributions by Business" category to Social Contribution Award.
Introducing T-Compass, a new concept of environmental management.
FY2012
Continued implementation of the PDCA cycle according to ISO 26000.Surveys of some 10,000 suppliers regarding their approaches to issues related to conflict minerals and CSR promotion.
Achievement of 0.67 trillion yen in sales of excellent ECPs (Environmentally Conscious Products with the industry’s highest levelof environmental performance in terms of KPIs).
Donation of LED lighting to the Golden Hall of Chusonji Temple: this lighting improvement project with the temple won the JapanLighting Award.
FY2011
Implementation of PDCA cycle of checking, identification of issues, planning, action, and evaluation based on ISO 26000.
Established Toshiba Group Conflict Mineral Policy.
Revised Toshiba Group Procurement Policy and requested that suppliers continue to promote CSR in the supply chain.
Formulation of the Fifth Environmental Action Plan.
Reviewing the BCP based on the experience of the Great East Japan Earthquake and the floods in Thailand.
FY2010
Strengthened CSR management based on the principles of ISO 26000
Initiated workplace meetings focusing on integrity
Introduction of a system for visualizing working hours
UD advisor system expanded to include non-Japanese employees
Announcement of the new concept for environmental management at a business policy briefing(Greening of Process,Greeningof Products and Greening by Technology”)
FY2009
Ending production of general-use incandescent bulbs
Formulation of Toshiba Group Biodiversity Guidelines
Establishment of Sign Language Club
Enforcement of the requirement to leave the office at the regular time for at least two days during the Family Week in Japan
FY2008
Collaboration with NPOs to promote experiential science education.(Supporting the activities of experiential science education research organizations)
1st Toshiba Cup Contest among students specializing in science and math education at teacher-training universities in China topresent their creative teaching plans.
Reorganization of home appliance call centers (change to product-wise call centers)
Implementation of on-site CSR audit (related to human rights, occupational health and safety, the environment) of suppliers inThailand.
Issue of Environmental Report.
Announcement to allow the peak out of Toshiba Group's greenhouse gas emissions in 2012 and thereafter reduce the absoluteemissions.
FY2007
Toshiba Group Environmental Vision 2050 is established.
Structures and systems for Quality Control at Toshiba Group is reinforced.
Ethical education to Technical Employees in Japan and overseas is provided.
Toshiba Group Fourth Voluntary Plan is extended from FY2010 to FY2012, with New Targets Added.
Statutory Ratio of Employment of People with Disabilities is fulfilled in all the subject Group Companies in Japan.
FY2006
Toshiba Group CSR Month is established.
Toshiba Group Standards of Conduct is revised.
The Clean Partner Line, a whistleblower system for suppliers and other business partners, is established.
Toshiba Group 1.5 Million Tree-planting Project is launched.
The New EASTER comprehensive audit system is put in place.
Toshiba Group CSR Report 2014 22
FY2005
Toshiba With Co., Ltd., a special subsidiary for employment of the disabled, is established.
Toshiba Group CSR Conference is held.
Toshiba "ASHITA" Award is established.
The philosophy, policies and criteria for universal design are established.
Standards of Conduct concerning Sales to Government and Authorities are established and thoroughly implemented.
Participates in the Eco-Products International Fair
FY2004
Toshiba Group Standards of Conduct is applied throughout the Group.
CSR report is issued.
An organization dedicated to promotion of equal opportunity is established.
Toshiba Group Procurement Policy based on CSR is established.
Toshiba Group Environmental Vision 2010 is announced.
Fourth Voluntary Environmental Plan is introduced.
FY2003
Company with committees system is adopted.
CSR Division is established.
CSR Website is opened.
Factor T, an eco-efficiency indicator, is introduced. Joins Business for Social Responsibility (BSR), an international CSRassociation based in the U.S.
Health and safety management system is introduced.
Toshiba Group Standards of Conduct is revised.
Joins UN Global Compact
FY2002Internal free agent system is introduced.
Zero emissions of waste is achieved.
FY2001 Japanese version and international version of the Standards of Business Conduct are integrated.
FY2000
Corporate risk management system is established.
Environmental accounting is introduced.
Third Voluntary Environmental Plan is introduced.
Green procurement is introduced.
FY1999
In-house company system is introduced.
Environmental report is issued. Environmental Protection & Recycling Planning Center is established.
Toshiba Customer Information Center is established.
FY1998 Executive officer system is introduced.
FY1996 Second Voluntary Environmental Plan is introduced.
FY1995 ISO 14001 certification is obtained.
FY1993 First Voluntary Environmental Plan is introduced.
FY1992ExploraVision Award is started in the U.S.
Family-care leave, child-care leave and short-time working hours systems are introduced.
FY1991Corporate Environmental Protection Council is established.
Toshiba Group Environmental Exhibition is started. Toshiba Thai Foundation is established.
FY1990
Basic Commitment of the Toshiba Group and the slogan are established.
Toshiba Standards of Business Conduct and Toshiba International Standards of Conduct are established.
Toshiba America Foundation is established.
FY1989
Basic Policy for Environmental Protection is established.
Environmental auditing is introduced.
Toshiba International Foundation is established.
FY1988 Environmental Protection Center is established.
FY1975 Toshiba Group Health and Safety Convention is introduced.
FY1973 Toshiba Management Philosophy is established.
FY1971 Consumers Department is established.
Toshiba Group CSR Report 2014 23
CSR Highlight 2014
Imp
act
on
sta
ke
ho
lde
rs’ d
eci
sio
n m
ak
ing
Impact on Toshiba Group
Human Rights
Supply Chain CSR
EnvironmentalManagement
Low
Middle
High
Low Middle High
Identifying Key IssuesIn order to achieve creative growth based on the management policy and
to realize the vision of Toshiba Group, we identify key issues (materialities) for
Toshiba Group from the perspectives of businesses and CSR management.
Businesses and High-priority Themes
To confront global social issues and to achieve a safe, secure and comfortable society,
we identify high-priority themes in each business area
Materialities in the CSR Management of Toshiba Group
Identifying high-priority themes (materialities) common to all group companies in terms of
risks and opportunities from a global perspective linked to management strategies
Toshiba Group Management Policy Vision Materialities in the CSR Management of Toshiba Group
Toshiba’s Vision Toshiba Group Businesses and Responsibilities
Materialities for Toshiba GroupCSR Highlight 2014
Toshiba Group CSR Report 2014 24
CSR Highlight 2014
Materialities in the CSR Management of Toshiba Group
Based on a third-party activity review conducted with reference to ISO 26000 core subjects, we analyzed the impact of Toshiba
Group’s businesses on society and on Toshiba Group’s business operations in order to identify high-priority themes.
The following themes were identified as materialities (high-priority themes)
for FY2013: respect for human rights, promotion of CSR management in
the supply chain and environmental management.
Opinions of stakeholdersInterests of NGOsGlobal guidelines and the industry’s standards of conductEvaluations made by investors and SRI organizations
Level of impact on
stakeholders’ decision making
Level of impact on
Toshiba Group
Evaluated from the following perspectives:
Relationship with Toshiba Group’s management strategiesRelationship with global business developmentInitiatives developed by Toshiba Group
Evaluated from the following perspectives
(risks and business opportunities):
Imp
act
on
sta
ke
ho
lde
rs’ d
eci
sio
n m
ak
ing
Impact on Toshiba Group
Human Rights
Supply Chain CSR
EnvironmentalManagement
Low
Middle
High
Low Middle High
KeyIssue Human Rights
KeyIssue Supply Chain CSR
KeyIssue
Environmental Management
Highlight Information
Toshiba Group CSR Report 2014 25
CSR Highlight 2014
Process of Materiality Identification
In FY2013, in addition to a self-evaluation based on ISO 26000, we also took into consideration a third-party activity review to identify high-priority
themes from an objective perspective and deepened the common understanding of ISO 26000 among Toshiba Group members.
Conducting a third-party activity review with reference to ISO 26000 core subjects
Process
1
CSR activity review by a third-party organization
Identification of materialities (key issues)
Incorporating the themes into CSR management
Self-evaluation based on the ISO 26000 core subjectsBy using an evaluation tool, related corporate divisions performed self-evaluation based on the items (345) of the seven ISO 26000 core subjects: organizational governance, human rights, labor practices, the environment, fair operating practices, consumer issues and community involvement and development.
Review result report from a third-party organization
Process
2Based on the results of self-evaluation performed with reference to ISO 26000 core subjects, a third-party organization conducted a CSR activity review targeting 12 related corporate divisions through interviews and evidence check. At the end of the review, we received a review report prepared by the third-party organization from an objective perspective.
By using the 345 items of ISO 26000 core subjects and by taking into consideration the activity review by the third-party organization in addition to stakeholders’ opinions, we listed themes (figure on the right) in the general order of high, medium and low priority based on the levels of impact on stakeholders’ decision making and on Toshiba Group’ s business activities.As a result, we identified the following three themes as materialities (high-priority themes) for FY2013: respect for human rights, CSR management in the supply chain and environmental management.
The identified materialities were discussed at the CSR Roundtable held once every half year by CSR officers and corporate division managers and were incorporated into the CSR management cycle by setting KPIs after being approved by the roundtable members.
Imp
act
on
sta
ke
ho
lde
rs’ d
eci
sio
n m
ak
ing
Impact on Toshiba Group
Monitoring the status of CSR practices
Activity review by third-party
Identification of issues
Implementation of plans and evaluations
The KPIs are also applied to in-house companies and group companies
Establishment of KPIs
Stakeholder engagement
Toshiba Group's CSR Management Cycle
Process
3
Process
4
Low
Middle
High
Low Middle High
Management Based on ISO 26000
Toshiba Group CSR Report 2014 26
CSR Highlight 2014
Disclosing information based on ISO 26000 draft documents
Information disclosure and enhancement of CSR management based on ISO 26000
Identification of report items based on AA1000AP*
Progress in Materiality IdentificationValidity of CSR activities and reports annually checked since FY2005
Since FY2004, Toshiba Group has published CSR Reports and identified high-priority themes for Toshiba Group through
understanding the interests of our stakeholders in order to enhance CSR management and
to ensure appropriate disclosure of information.
Conducting interviews in related divisions to review report items from the perspectives of importance, completeness and relevance
Review by a third party (third-party comments on CSR reports)
(customers, suppliers, SRIs, NGOs, students and employees)
Studying the concerns and interests of stakeholders through questionnaire surveys
Composing the CSR Report based on the seven core subjects of ISO 26000
Creating materiality check sheets (original to Toshiba Group)
The PDCA cycle was used to create a checklist based on ISO 26000, check the implementation of measures and set KPIs
Monitoring the status of CSR practices
Activity review by third-party
Identification of issues
Implementation of plans and evaluations
The KPIs are also applied to in-house companies and group companies
Establishment of KPIs
Stakeholder engagement
Toshiba Group's CSR Management Cycle
Accountability principles
Materiality Inclusivity Responsiveness
The Three Principles of the AA1000AP
Material Issues for Toshiba Stakeholders
Level of Materiality: High
Level of Materiality: High
Reported
throughly
Report in the printed report or on the website
Material Issues for Toshiba Group
2005
2006
2007
2008
2009
2010
2011
2012
2013
* AA1000AP is a series of principles, criteria, and standards issued by AccountAbility, a British NPO, to help organizations build their accountability vis-à-vis stakeholders and improve their performance.
Management Based on ISO 26000
Toshiba Group CSR Report 2014 27
CSR Highlight 2014
Number of Companies Targeted by the Conflict Minerals Survey (Toshiba Group Suppliers)
Number of Companies Participating in the Briefing on Conflict Minerals Survey(Toshiba Group Suppliers)
440(FY2013)
Approximately
2,800(FY2013)
Respect for Human RightsWe make it our management principles to respect human rights and we put an emphasis on human rights in promotingour business activities.
Human Rights Policy
The “Toshiba Group Standards of Conduct” provide a basis for acting with respect for basic human
rights and individual diversity. In addition, as part of our procurement policy, we request our
suppliers to also consider human rights.
Identifying human rights risks
We have assessed human rights risks related to our business activities based on ISO 26000. In
FY2013, we performed an assessment of human rights risks based on the United Nations Guiding
Principles on Business and Human Rights in cooperation with Business for Social Responsibility
(BSR), a US-based CSR promotion organization.
Employee training in respect for human rights
In addition to implementing the Standards of Conduct, we periodically hold training and lecture
sessions on human rights for employees at the time of their employment or promotion. In FY2013,
we organized a workshop for human resource manager in Asia.
Grievance mechanism
We provide grievance mechanism for our employees and suppliers to remedy problems.
Action on conflict minerals issues
In FY2011 we published the "Toshiba Group Conflict Mineral Policy" and established a conflict
minerals-related internal framework. In addition, we participate in the "Public-Private Alliance for
Responsible Minerals Trade," a multi-sector initiative advocated by the U.S. government to support
supply chain solutions to conflict minerals challenges in the Democratic Republic of Congo (DRC)
and surrounding countries. In FY2013 we surveyed approximately 2,800 companies to investigate
smelters and use of conflict minerals by our suppliers.
We signed the United Nations Global Compact in January 2004 to support universal
principles regarding human rights and labor practices, including the Universal Declaration
of Human Rights.
Workshop for human resources managers in Asia Briefing on conflict minerals survey
Activity highlight
Key Issue
Toshiba Group CSR Report 2014 28
CSR Highlight 2014
Sharing the understanding of human rights and the recognition of problems
At the workshop, the lecturers explained the history and background of the United Nations Guiding Principles on Business and Human
Rights. Then, group discussions were held by country to select, from among the 30 subjects in the Universal Declaration of Human
Rights, themes that involve high risks or are likely to occur in each country and company, and to make presentations on the selected
themes in order to share the importance of human rights initiatives.
Many participants stated that they were able to recognize how their work is related to human rights and to deepen their
understanding of human rights through the workshop.
Lecture on human rights Group discussion
Presentation
45 managers from 9 countries participate in the workshop organized by a US CSR promotion organization
In February 2014, Toshiba Group hosted a human rights workshop for human resources managers in Asia to discuss business and human
rights.
As many as 45 Toshiba Group managers from 9 countries (India, Indonesia, Japan, Malaysia, the Philippines, Singapore, South Korea,
Thailand and Vietnam) participated in the workshop. We invited Jeremy Prepscius and Jaewon Kim from Business for Social
Responsibility (BSR), a US CSR promotion organization, to hold two-hour workshop.
Annual Topics
Human Rights Workshop for Human Resources Managers in Asia
Toshiba Group CSR Report 2014 29
CSR Highlight 2014
10,000
8,000
0
2,000
4,000
6,000
2009 2010 2011 2012 2013 (FY)
(companies)
Participation in briefings
Surveys (including self-checks)
On-site audits
8,400
5,600
1,100
In order that our customers can enjoy our products with comfort, and to
ensure observance of CSR in such areas as the environment, labor and
human rights, Toshiba Group promotes CSR initiatives throughout its
supply chain. Our efforts include optimization of the working environment
for our suppliers’ employees and reducing environmental impact.
Toshiba Group Procurement Policy
Toshiba Group Procurement Policy
The “Toshiba Group Procurement Policy” summarizes our requirements relating to
CSR and Toshiba Group procurement, and through this we require that our
suppliers give consideration to human rights, labor, health and safety, and the
environment, including green procurement. In FY2012, we added a request not to
use conflict minerals to the policy and distributed it across approximately 10,000
suppliers.
Membership in the EICC
In June 2011 we joined the Electronic Industry Citizenship Coalition (EICC), an
organization that promotes CSR in the electronics industry. We promote CSR in our
supply chain in line with the EICC Code of Conduct.
Partnerships with suppliers
We are striving to build healthy partnerships with our suppliers through fair trade
that complies with laws and regulations on procurement. In FY2013, we held a
briefing on the Toshiba Group policy on conflict minerals in May and also a briefing
to explain Toshiba Group’ s management and procurement policies to executives
of our 90 major suppliers in July.
Monitoring
In order to strengthen our suppliers' CSR management, we hold briefings and
monitor the implementation of CSR initiatives. In FY2013, we conducted a survey
targeting some 5,600 companies and requested them to perform self-checks. In
cases where issues were found, we provided support and guidance on how to
make improvements.
Fair trading practices
Toshiba Group provides Clean Partner Line, a system that allows suppliers to report
compliance violations. In the event of a report, we promptly conduct a survey to
confirm facts and take appropriate measures.
Promoting Supply Chain CSRWe will continue to fulfill our responsibilities to the wider society by constructing healthy partnerships with our suppliers and
requiring and supporting the promotion of CSR.
Rigorous implementation of “CSR Procurement Policy” (domestic and overseas Toshiba Group companies)
Supplier CSR Survey
Approximately
5,600companies(FY2013)
A supplier audit in the Philippines
Activity highlight
Key Issue
Toshiba Group CSR Report 2014 30
CSR Highlight 2014
Announcement of participation by
a “Big Brother”
Selection of “Little Brothers”
Project orientation
Factory inspectionImprovement guidance
Training, etc.
Final test
Signing by participating companies InspectionOrientation
Artificial respiration training Fire drill Final inspection
Overview of the Program Process
Annual Topics
Participating in the Supplier CSR Promotion Program of the Department of Labor and Employment in the Philippines
Supporting the enhancement of labor conditions at suppliers
Toshiba Information Equipment (Philippines), Inc. (TIP) is promoting the
KAPATIRAN supplier partnership program, which was introduced in 2011 by the
Philippine Department of Labor and Employment. This program aims to create a
system in which large companies ( “Big Brothers” ) guide and help small and
medium enterprises ( “Small Brothers” ) to be compliant with general labor
standards including occupational safety and health standards. TIP was the
country's first electronic company that participated in the program.
Based on the program, TIP selects 10 companies from among its suppliers each
year and educates and supports these companies for a period of one year. When
the program is over, TIP submits a report to the Department of Labor and
Employment. In addition to on-site training, TIP also invites external instructors
for a variety of training programs.
Through this program, TIP support its suppliers in promoting CSR management
and also establishes strong partnerships with them.
Toshiba Group CSR Report 2014 31
CSR Highlight 2014
In October 2011 the global population exceeded 7 billion people. Rapid population growth and urbanization are forecast for the emerging market of Asia and Africa. Alongside this, we need to deal with associated issues; issues on a global scale that are interconnected and impact on one another in a complex way, such as climate change, the depletion of minerals, metals, fossil fuels and other resources that support today’s society, as well as energy, water and food shortages. Toshiba has been integrating business management and environmental management, and aims to establish ourselves as one of the world’s foremost eco-companies.
We are now implementing our Fifth Environmental Action Plan and promoting environmental management with the four
“Greens” concepts.Toshiba Group has developed “Environmental Vision 2050” as the corporate vision under which we aim to realize a world in which people can enjoy
affluent lifestyles in harmony with the Earth by the year 2050. The vision require the Group to increase the degree of improvement in overall
eco-efficiency by ten times (Factor 10) by 2050 against the 2000 level. Toward that goal, we are now following Fifth Environmental Action Plan, which
we initiated in FY2012, under which we promote four “Green” concepts- “Greening of Process” (environmentally conscious manufacturing), “Green of
Product” (creation of Environmental Management products with the highest level of environmental performance), “Green by Technology” (low-carbon
energy technologies), and “Green Management” (continuous improvement of basic activities). In this Action Plan, we are further integrating business
management and environmental management in all business areas, and have set specific goals to ensure continuous business growth and reduce
environmental impacts.
Environmental ManagementAiming to establish ourselves as one of the world’s foremost eco-companies
Implemental various measures based on the 4 “Green” concepts
Aiming to establish ourselves as one of the world’s foremost eco- companies
Increase sales of Excellent ECPs to
¥1.8 trillion in 2015
Green of Product
Creation of products with the highest level of environmental performance
Achieving the highest level of environmental performance in all newly developed products to reduce
lifecycle environmental impacts.
Green by Technology
Deploying advanced low-carbon technologies on a global scale
Contributing to provision of a stable power supply and mitigation of climate change through low-carbon
energy technologies
Increase sales of energy-related products to
¥1.9 trillion in 2015
Green of Process
Pursuing the world’s lowest level of environmental impacts
Minimizing increases in environmental impact in production processes with high efficiency manufacturing
Increase eco-efficiency by
1.5 times against the 2000 level by 2015 (FY2015)
Green Management
Continually improving basic activities, such as human resource development,
environmental communication and conservation of biodiversity
Train 2,000
Toshiba eco-style leaders by 2015
T-COMPASS
Activity highlight
Key Issue
Toshiba Group CSR Report 2014 32
CSR Highlight 2014
2.00
1.50
0.00
0.50
1.00
2011 2012 2013 2014 (FY)
(trillion yen)
Result
0.30
Plan
0.50
Plan
0.80
Result0.67
Result1.6
Plan1.2
Results were significantly higher than the planned ¥0.8 trillion
by expanding certified products such as system solution
products.
* Products that have been certified by Toshiba as having the best
environmental performance in the industry at the time of product
release.
ECPs = Environmentally Conscious Products
¥1.6 trillion in sales
Annual Topics
Green of Product Green by Technology
Excellent ECPs*(Products with the highest level of environmental performance)
Sales of Excellent ECPs
Example of Excellent ECPs certified in FY2013
Learning Management System“Generalist®/LM”
Using LMS will help to reduce administrative work associated with management of training, use of facilities and transfers of students, and in turn, contribute to energy and resource conservation.
Geothermal power generation Flash geothermal power generation systems
No.1 share*1 in the global market in terms of total generating capacity
Realizing high performance and high reliability with moisture removal technology, coating technology, axial exhaust turbines, etc.
MRI EquipmentVantage ELAN™
No.1 in energy and resource conservation class*2 (power consumption & installation space)
Realizing a small footprint and low energy consumption while maintaining high level performance.
Elevator for Chinese marketNew ELECOSMO-E
Industry-leading*2 levels of energy saving in elevators for social housing
Reduces stand-by energy by adopting a new control system and turning off fans and lightings automatically
*1: As of June, 2013. Capacity based power generation total delivery record, based on Toshiba in-house research.
*2: At the time of product release; not intended to guarantee the current position.
Toshiba Group CSR Report 2014 33
CSR Highlight 2014
800
600
0
200
400
1990 20122011 2013 2014 (FY)
(10k tonnes CO2)
Result
676
Result
285
Plan
345
Result282
Result276
Plan
392
Plan419
By actively promoting energy-saving diagnostics and
investment, the level of emissions was lower than the planned
level of 3.92 million tonnes CO2, and has been reduced to less
than half the FY1990 level.
2.76* million tonnes CO2
Total greenhouse gas emissions Overall Emission
Green of Process
For the first time on June 5, 2013, 363 business and production
sites promoted and participated in the energy
conservation-themed, simultaneous lights-down activity, to
reduce lighting at business sites and the homes of employees.
Participation from 363 sites
Toshiba Group Global Environmental Action Lights-down at the HQ building (before and after)
Green Management
* The CO2 emission factor used in FY2013 is the FY2012 value (4.87 tonnes CO2 per 10,000 kWh)
Toshiba Group CSR Report 2014 34
CSR Highlight 2014
We are committed to continue to enhance environmental
management and have introduced T-COMPASS, a new environmental
management concept.
At Toshiba Group we develop and apply our own measures to achieve reductions
in environmental impacts. For example, in FY1993 we introduced LCA, a method
for lifecycle environmental impact assessment, and in FY2003 we introduced
“factor,” as a measure of improvement in eco-efficiency. In FY2013 we introduced a
new environmental management concept called T-Compass, in order to
strategically capture new global trends, such as widening the scope and coverage
of the environmental aspects of business.
As the environmental compass for Toshiba, T-Compass represents all
environmental issues that need addressing with the North, South, East and West
symbols of the compass. While there has been no change to our prior approach of
reducing our overall environmental impacts, by specifically identifying
environmental contributions in four main areas we believe that Toshiba Group will
be able to better share the value we are providing with both internal and external
shareholders. While taking on board leading-edge discussions, we aim to make the
environmental information that we disclose easier to understand.
Toshiba Group’s Environmental Compass: “T-COMPASS”
Visualization of Toshiba Group's environmental
contributions (uses north, south, east and west symbols)
Expansion measures aligned with regional
environmental issues
Dealing with energy and climate change
Minimization of water resource consumption
Minimization of risk from chemical
substance
Minimization of resource consumption
Toshiba Group CSR Report 2014 35
Global issues addressed by
Toshiba Group
Business areas
In addition to thermal and nuclear power generation systems and hydraulic, photovoltaic, geothermal and wind power generation systems that use natural energy, Toshiba Group offers smart grid systems, including power transmission, transformation and distribution systems and smart meters, to provide a stable supply of electricity. We also develop solutions that support social infrastructure, such as railway and automobile systems, motor drives, secondary batteries, security and automation devices, and electric wave systems.
Community Solutions Group
By using ICT and cloud technology, we provide a wide variety of community solutions, including urban infrastructure solutions for energy and water management; building solutions, such as air conditioning and lighting systems that provide high energy-saving performance and are environmentally efficient and elevators that transport people safely and comfortably; and home solutions that support comfortable lifestyles.
Healthcare Systems & Services Group
With a view to realizing a society in which all people can lead healthy and active lives, we make the most of Toshiba Group’s technologies to provide products and services in a wide range of areas, from medical diagnosis and treatment products used to promptly discover diseases and to alleviate the burdens of patients to prevention products that reduce the risk of diseases and prevent progress of disease, as well as prognosis and care products for the after-treatment of disease and injury, and health promotion products that protect the safety of living environments, including food, water and air, and support physical and mental health.
Electronic Devices & Components Group
Taking simultaneous advantage of developing NAND, HDD and SSD technologies, we cope with storage demand that becomes ever more diversified by providing storage systems that best meet the individual needs of customers. We also develop a variety of technologies, such as power devices that control electricity consumption and other discrete semiconductor products as well as system LSI products, to support the worldwide evolution of electronic equipment.
Lifestyle Products & Services Group
By combining technologies for reducing the size and weight of products and high-definition and high sound-quality technologies, we develop high-quality TVs, Blu-ray disc recorders that do not require setting the timer for video recording, PCs, tablets and other advanced products, to provide customers with media content that brings joy and comfort. Also, in the area of home electric products such as refrigerators and washing machines, we provide environmentally conscious products that make our lifestyles more comfortable in accordance with local characteristics.
Note: The pie charts represent percentages of total consolidated sales and total employees by business area (FY2013).(Percentage of employees common to all group companies and other: 14%; percentage of other sales: 7%)
Energy & Infrastructure GroupResources and energy
• Rapid increase in demand in developing countries
• Preservation and provision of resources required to maintain life in poverty-stricken regions
Population increase and aging
• Population increase in developing countries
• Fertility decline and population aging in developed countries
• Development of medical care and education
• Development of social welfare systems
Information society
• Handling of large quantities of data
• Assurance of information security
• Support for acceleration of communication and expansion of network communities
• Elimination of digital divide
Consideration for human rights
• Improvement of human rights and working conditions in the supply chain
• Protection of human rights in conflict regions
Environmental considerations
• Mitigation of climate change• Effective use of
sustainable resources
Prevention of natural disasters
• Business continuity plan for large-scale disasters
• Support for recovery from the Great East Japan Earthquake
• Stabilization of the operation of nuclear power plants
Percentage of total sales
Percentage of total employees
28%
26%
Percentage of total sales
Percentage of total employees
24%
19%
Percentage of total sales
Percentage of total employees
5%
6%
Percentage of total sales
Percentage of total employees
17%
24%
Percentage of total sales
Percentage of total employees
13%
18%
Toshiba Group Businesses and Resposibilities
Toshiba Group CSR Report 2014 36
Expected themesMajor products Solutions
Stable energy supply
Efficient utilization of energy
CO2 emission reduction
Development of safe and secure communities
Efficient utilization of energy
CO2 emission reduction
Safe water and air
Creation of a safe, convenient and economically prosperous society
Human-friendly medical care
Individualized disease prevention
Support for home medical care and nursing care
Safe, secure and comfortable lifestyles
Contribution to the development of an advanced information society
Reduction in environmental impact during manufacturing
Consideration for human rights in the supply chain
Safe, secure and comfortable lifestyles
Improvement of customer satisfaction
Environmentally conscious products
Fair advertising and commercial messages
Development of technologies designed to achieve an optimal balance in the use of thermal, nuclear, hydraulic and photovoltaic power generation
Achievement of the best mix of energy sources
Development of organizations and systems for quickly responding to large-scale disasters and for quick recovery from failures
Enhancement of the Business Continuity Plan (BCP)
Provision of safe and convenient transportation systemsDevelopment of safe communities
Provision of a variety of community solutions, such as energy, water, building, home, commerce and retail solutions
Realization of a smart community
Contribution to the development of safe and secure communities using cutting-edge sensing technologies for predicting and mitigating disaster damage
Development of safe communities
Thailand’s Bangkok Urban Railway car
Thermal power generation turbine
TEPCO Ukishima Photovoltaic Power Generation Plant
Large capacity, 5 TB, nearline HDD
Discrete semiconductor products
NAND flash-memory devices that use 15 nm processes
MRI system designed to greatly reduce burdens during medical tests
Sensing devices for disease prevention, prognosis and care monitoring
Heavy ion radiotherapy system that treats cancer without surgery
REGZA, an LCD TV that supports 4K resolution
ZABOON, a heat-pump drum washing machine
Dynabook, equipped with a high-resolution WQHD LCD with a touch panel
Lyon Smart Community Project
©Asylum-SPL LyonConfluence
LED illumination of the five-story pagoda of Toji Temple
Energy-saving, environmentally conscious, earthquake-resistant elevator
Meeting data storage demand by developing NAND flash-memory devices and by increasing the speed, capacity, energy-saving efficiency and installation performance of SSDs
Increase in capacity, speed and energy-saving efficiency
Saving energy consumption for clean rooms and manufacturing facilities and reducing chemicals, waste and water consumption
Development of green factories
Improvement in product labeling and implementation of advertising standards to meet local needs based on the results of customer satisfaction surveys and the voices of customers
Provision of safe, secure and user-friendly products and services
Increasing energy and resource-saving efficiency, reducing chemicals contained in products and producing products designed to be easily recycledCreation of products with the highest environmental performance (Excellent ECPs)
Development of products with high environmental performance
Promotion of universal design
More comfortable lifestyles
Conducting surveys on the use of conflict minerals and on the promotion of CSR management at suppliers and implementing due diligence measures
Non-use of conflict minerals and promotion of CSR management in the supply chain
Development and spread of radiation exposure reduction technologiesDevelopment of methods for breast cancer screening with less pain and for early detection and treatmentProvision of heavy ion radiotherapy systems that treat cancer without surgery
Reduction in the burdens of patients and medical care staff
Development and utilization of sensing technologies and promotion of big data analysisDevelopment of products and services that support home medical and nursing careDevelopment of home services for seniors
Enhancement of businesses for disease prevention, prognosis, care and health promotion
CSR Highlight 2014
Toshiba Group CSR Report 2014 37
CSR Highlight 2014
Europe
2companies
China
20companies Japan
63companies
Asia
13companies
Americas
3companies
Trends in the Number and Ratio of Female Workers (Toshiba Corp., Manager and Above)
FY2004
42 289FY2013
(0.9%) (3.8%)
Getting the best out of our employees’ strengths and their diverse individuality creates
innovation and leads to the growth of the company. On the basis of this philosophy,
Toshiba Group has long positioned diversity as a “management philosophy,” and from
top management down, we are committed to diversity, both internally and externally.
In FY2013 we identified “training and utilization of diverse human resources” as a
management policy, and in addition to initiatives in HR planning and HR development
we are also accelerate activities to promote diversity. We have set targets for raising the
ratio of female executive officers to above 5.0% in FY2015. In FY2012, 11 women held
senior positions (nine at the general manager class, two chief technology auditor), and
we propose to triple that number. in FY2015.
1 Exhibiting diverse individuality and expertise
Promoting Diversity
Toshiba Group lists “Commitment to People” as one of its management philosophy and
conducts business activities while placing the highest priority on human life, safety and
compliance.
In order to ensure the safety of our employees we have acquired third-party certification
to International Occupational Health and Safety Management System OHSAS 18001
standard since FY2007. Based on the system, we continue to reduce health and safety
risks through risk assessments and maintain and manage compliance with laws and
regulations.
In addition, in order to implement strict compliance, we have produced and distributed
the “Toshiba Group Standards of Conduct” in 16 languages, and provide training.
Various compliance programs, training including the “Toshiba Group Standards of
Conduct,” are incorporated into level-based training, occupation-based training and
senior management seminars. On top of this, all employees undergo repeated training
via e-learning. In FY2013 our e-learning themes included bribery, fraudulent
transactions and improper expenses, and we continue to work to ensure Group
compliance with laws and regulations.
2 Highest priority on human life, safety and compliance
Development of Corporate Culture
Consolidated Companies that Have Attained OHSAS 18001, by Region
Different country editions of the “Toshiba Standards of Conduct”
Note: As of the end of March 2014
Toshiba Group’s CSR is supported by the activities of each and every one of 200,000 Toshiba Group employees. We will continue to act as a
corporate group that maintains a high level of motivation among its employees to further enhance CSR initiatives and increase corporate value.
Global Executive Forum Maintenance of public park by Toshiba Social Infrastructure Systems South America, Inc.
CSR Supported by 200,000 EmployeesCSR Highlight 2014
Toshiba Group CSR Report 2014 38
CSR Highlight 2014
China
3%
Europe
2%
Asia
5%
Americas
13%
Japan (Toshiba Corp.)
13%
Total number of activities:
1,616
Number of participants: Approximately
127,000
Japan(Toshiba Group)
64%
Industrial developmentSupporting the reconstruction of local industry
Human developmentDeveloping human resources for the nexgeneration
Community developmentProviding safe, secure and comfortable lives
With employee-organized fundraising and labor union activities taking the lead, we
continue to dispatch volunteers to the affected areas. In addition, specialty goods
from the affected areas are on sale at shops in Toshiba HQ and our factories, and
local foods are used in the canteen menu. Since FY2012, as part of their initial
training, new employees of Toshiba and other Group companies assist the shipping
of seaweed from the affected region."
Continuing support activities for reconstruction after the Great East Japan Earthquake
We continue to support the reconstruction of the Tohoku region from the perspectives of human development, manufacturing (industrial development), and community development, toward helping the affected region and the people affected by the disaster recover as soon as possible. In addition, we continue to cooperate and support the stable maintenance and decommissioning of the Fukushima Daiichi Nuclear Power Station.
Toshiba Group’ s mid- to long-term commitment to support recovery from the Great East Japan Earthquake
New employees providing reconstruction support activities (April, 2014)
Supporting rural communities with donations of lighting and solar panels
Colleen Smith serves as a director of “Power 2 The People” (P2TP), an NGO that promotes the
spread of solar power generation in developing countries. Since coming into contact with this
NGO in 2009 she has participated in individual P2TP activities, and has travelled to Nicaragua
on four occasions at her own expense to install solar power generating equipment, etc.
FY2013 Toshiba "ASHITA" Award Winners Corporate Citizenship Activities by Employee
Supporting intellectually disabled people in finding work and becoming self-reliant
Toshiba With was established in February 2005 as a special subsidiary company. Employees
with intellectual disabilities are put to work throughout Toshiba Group on tasks such as
printing, cleaning, mail duties and healthcare, and through this we hope that they can
experience the responsibility, reward and joy of working, learn self-reliance and at the same
time learn how to cope with society. We are working closely with support organizations and
the families of people with disabilities to build an integral support system.
FY2013 Toshiba "ASHITA" Award Winners Social Contributions by Business
Colleen SmithToshiba America Electronic Components, Inc.
Toshiba With Corporation
“Toshiba ‘ASHITA’ Award”
3 The combined power of individuals and organizations
Social Contributions of Toshiba Group’s 200,000 Employees
Breakdown of Number of Entries for Toshiba “ASHITA” Award
Seeking to stimulate activities that contribute to society, we initiated the “Toshiba
‘ASHITA’ Award” in FY2005, to recognize social contribution activities. Every year, we
invite individuals and companies throughout Toshiba Group to submit their social
contribution activities. In FY2013, the 9th year of the event, we received 1,616 entries
from a total of approximately 127,000 participants. To complement the current
“Corporate Citizenship Award” category, we have established a new category “Social
Contributions by Business” to promote contributions to social issues. Based on
recommendations from business departments, we selected programs by reflecting the
opinions of evaluators from NGOs and other external organizations. We are actively
working to promote the involvement of all 200,000 employees in these activities.
Scholarships for college students in the Tohoku region
Cooperation with NPO, ETIC (Entrepreneurial Training for Innovative Communities)
New employee reconstruction support activities
Employees’ volunteer activities"
Nippon Paper Industries Co., Ltd.: procurement of copier paper from Ishinomaki Mill
Purchases of sports support goods
Providing foods from the quake-hit region in staff canteens (including suppliers)"
Developing the smart community business (Iitate, Ishinomaki and Kuji, etc.)
Fukushima Airport mega solar project
Minamisoma Solar Agri-Park Project"
Toshiba Group CSR Report 2014 39
CSR PerformanceMajor Achievements and Targets & Plans (KPI)
In our CSR activities, Toshiba Group establishes medium-term key performance indicators (KPIs) according to the ISO 26000 core subjects. In
FY2013, we placed particular emphasis on select KPIs and set quantitative targets.
Organizational Governance
Organizational GovernanceFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of directors(GRI G4-34、G4-38)
14 - 16 -
Number of directors not concurrentlyserving as executive officers(GRI G4-38)
7(Half of all directors) (Half of all directors) 8(Half of all directors) (Half of all directors)
Number of female directors(ISO26000 6.2、GRI G4-38)
1 Over 1- 1 Over 1
Attendance of outsider directors atboard meetings(GRI G4-38)
90-100%(Out of 10-12
meetings)- 90-100%
(Out of 13 meetings)-
Corporate Governance
Penetration of the CSRManagement to all employees
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of Workplace CSR meetings; Number of cumulative participants(ISO26000 6.2 、GRI G4- LA9)
3 meetings/yr;280,000
3 meetings/yr;290,000
3 meetings/yr;280,000
2 meetings/yr;180,000
In FY2013, total of 280,000 employees in Japan cumulatively participated in meetings (ToshibaGroup has approx. 110,000 employees in Japan). Major topics taken up during such meetings were“Corporate Social Responsibility”, “Work-style Innovation”, and “Engineering Ethics”. Translatinglearning tools into English for non-Japanese employees working in our operations in Japan to getbetter understanding,In FY2014, number of meetings to be held under the company-wide common themes will be twice ayear, but in-house companies will also conduct meetings on individual themes for enhancement. Inaddition, consider the implementation of workplace CSR meetings at our overseas subsidiaries.
CSR Management
Human Rights
In the Supply Chain(Conflict
minerals issue)
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of companies surveyed aboutconflict minerals(ISO26000 6.3.5、GRI G4-LA14、 G4-HR9-11)
10,000suppliers intotal were surveyedabout their potential
use of conflict minerals
Approx. 6,000suppliers to be
surveyed about theirpotential use of conflict
minerals
Approx.2,800suppliers to be
surveyed usingEICC/GeSI ConflictMinerals Reporting
Template
Approx.2,000suppliers to be
surveyed usingEICC/GeSI ConflictMinerals Reporting
Template
Toshiba Group conducted a survey on the use of conflict minerals and about smelters for some 2,800Toshiba Group suppliers that could have been using 3TG conflict minerals using the EICC/GeSIConflict Minerals Reporting Template (CMRT).Toshiba Group participated in JEITA’s Responsible Minerals Trade Working Group.In FY2014, the Group will conduct a survey only for suppliers identified that they use 3TG using theEICC/GeSI Conflict Minerals Reporting Template (CMRT). For high risk suppliers, the Group willcarry out due diligence by conducting an additional survey. The Group also joined the Conflict FreeSourcing Working Group within the Responsible Minerals Trade Working Group of JEITA.
Addressing the Conflict Minerals Issue
Abbreviation of four minerals, tin, tungsten, tantalum and gold, which are specified as “Conflict Minerals”.
Toshiba Group CSR Report 2014 42
Labor Practices
Promotion of DiversityFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Employment rate of people withdisabilities (Toshiba Corp.)(ISO26000 6.3.7、GRI G4-LA12)
2.05% 2.00% 2.09% 2.00%
Employment rate of people withdisabilities (Toshiba Group in Japan) (ISO26000 6.3.7、GRI G4-LA12)
2.24% 2.00% 2.37% 2.00%
Continuing to operate "Toshiba With", a special subsidiary company. Aiming to achieve anemployment rate of 2.0% for all Group companies mainly by cooperating with the national and localgovernments’ employment support agencies as well as by using employment support firmseffectively. Promoting diversity in workplace environments.
Rate of top managers at majoroutside Japan subsidiaries(GRI G4-EC6)
61% - 61% -
Aiming 66% in FY2016 as midterm management plan.
Number / rate of female managers(Toshiba Corp.)(GRI G4-LA12)
270 (3.8%)
- 289(3.8%)
-
Aiming over 5.0% in FY2015 as midterm management plan.
Number of female recruits(Toshiba Corp.)(GRI G4-LA1)
Administratives:51%Technicals: 20%
Administratives: 50%Technicals:25%
Administratives:51%Technicals: 19%
Administratives:50%Technicals: 25%
While the percentage of female students in science and technology departments is only slightlyabove 10%, Toshiba Corp. has promoted efforts to recruit more female engineers by implementingvarious measures. These numbers consist of recruit activities of the year, joining company in nextApril.
Employee male-female rate(Toshiba Corp.)(GRI G4-10)
Male :88.5%Female : 11.5%
- Male :88.5%Female : 11.5%
-
Promotion of Diversity
Support for Diverse Work StylesFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of years with company(Toshiba Corp.)
Ave. 17.3 yrs(Male :17.6 yrs,
Female : 15.6 yrs)-
Ave. 17.7 yrs(Male : 17.9 yrs,
Female : 16.0 yrs)-
Rate of getting leave(Toshiba Corp.)
83% - as of 25 June 2014Under counting
-
This data is counted by Toshiba Union making questionnaire investigation to their members. Resultcomes out at the end of June.
Number to use Childcare leave(Toshiba Corp.)(ISO26000 6.4.4、GRI G4-LA3)
Male : 12Female : 296
- Male : 8Female : 336
-
Until the end of the month when the child turns 3 years old. Possible to apply up to three times perchild.Handbook focusing on system and application procedure were distributed for promotion.
Number to use Paternity leave(Toshiba Corp.)(ISO26000 6.4.4、GRI G4-LA3)
423 - 384 -
Up to 5 paid holidays (100%) consecutively or separately, including the day of birth, within 6 weeks ofthe birth.
Number to use Family care leave(Toshiba Corp.)(ISO26000 6.4.4)
Male : 6Female : 6
- Male : 6Female : 10
-
Up to 365 days in total per person requiring nursing care.Handbook focusing on system and application procedure were distributed for promotion. In FY2013, a system explanation meeting was held, and taken up as a theme of workplace CSRmeeting.
Number to use Short-time shift(Toshiba Corp.)(ISO26000 6.4.4)
Male : 9Female : 409
- Male : 9Female : 417
-
Employees who are raising children who have not yet completed elementary school.
Satisfaction rate of employees(Toshiba Corp.)
81.75/100 - 82/100 -
Converting the result of in-depth survey of employee, TEAM Survey, to the score out of 100 points.
Support for Diverse Work Styles
Toshiba Group CSR Report 2014 43
Health and Safety Managementin the Workplace
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of Groupcompanies(manufacturing) that haveacquired OHSAS18001 certification(ISO26000 6.4.6、GRI G4-LA5)
106 - 101 -
Toshiba Group assessed risks related to OHSAS18001 and took measures to reduce such risks.100% of domestic bases have acquired. Number of companies has been changed by elimination andconsolidation.
Number of work-related accidents(Toshiba Group in Japan)(Frequency of accidents per millionwork hours resulting in death or injurythat require one or more days offwork)(ISO26000 6.4.6、GRI G4-LA6)
0.23 - 0.20 -
Result of our performance is less than average for all industry in Japan, manufacturing industry inJapan, electrical appliance manufacturing industry in Japan of industrial accident statistics issued bythe Ministry of Health, Labor and Welfare.
Occupational Health and Safety
The Environment
Toshiba Group Fifth Environmental Action Plan: Greening of Products (creation of products with the highest level of environmentalperformance) and Greening by Technology (low-carbon energy technologies)
Increasing Overall Eco-efficiencyFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Improvement of overall eco-efficiency(compared to FY2000 levels)(ISO26000 6.5、GRI G4-EN6-7)
2.59 times 2.7 times 2.72 times 2.9 times
In order to improve overall eco-efficiency, Toshiba Group actively promoted Greening of Products,Greening by Technology, and Greening of Process initiatives.Toshiba Group will continue to systematically carry out Greening of Products, Greening byTechnology, and Greening of Process initiatives.
Progress in the Fifth Environmental Action Plan
Increasing Eco-efficiency forProducts and Processes
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Improvement of product eco-efficiency (compared toFY2000levels)(ISO26000 6.5、GRI G4-EN7)
2.89 times 3.0 times 3.04 times 3.2 times
In order to improve product eco-efficiency, Toshiba Group actively carried out Greening of Productsand Greening by Technology initiatives.Toshiba Group will continue to systematically carry out Greening of Products and Greening byTechnology initiatives.
Improvement of business processeco-efficiency (compared to FY2000levels)(ISO26000 6.5、GRI G4-EN3-4、G4-EN6)
1.39 times 1.44 times 1.48 times 1.47 times
In order to improve business process eco-efficiency, Toshiba Group actively carried out Greening ofProcess initiatives.Toshiba Group will continue to systematically carry out Greening of Process initiatives.
Creation of Excellent ECPsHigh-efficiency Manufacturing
Overall SalesFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Increasing sales of excellent ECPs(Greening of Products)(ISO26000 6.5、GRI G4-EN7、G4-EN27)
0.67 trillion yen 0.8 trillion yen 1.6 trillion yen 1.5 trillion yen
In order to increase sales of excellent ECPs, Toshiba Group inspected 100% of its eco-targets for allproduct lineups and confirmed the status of their implementations during audits of environmentaltechnologies for products. Toshiba Group will strive to create more excellent ECPs for the massmarket and accelerate the creation of excellent ECPs by making products tailored to specificcustomer needs, systems, and solutions.
Increasing sales amounts of energy-related products(Greening by Technology)(ISO26000 6.5、GRI G4-EN7、G4-EN27)
1.32 trillion yen 1.49 trillion yen 1.47 trillion yen 1.66 trillion yen
In order to increase sales of energy-related products, Toshiba Group continued to support thebusiness in regards to environmental aspects.Also, Toshiba Group will continue to support energy-related businesses in regards to environmentalaspects.
Creation of Excellent ECPsHigh-efficiency Manufacturing
Toshiba Group CSR Report 2014 44
Mitigation of Climate ChangeFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Reduction of CO2 emissions due touse of eco-products 1 (Greening of Products)(ISO26000 6.5.5、GRI G4-EN17、G4-EN19)
6.8 million tons 9 million tons 10.39 million tons 12 million tons
In order to reduce CO2 emissions through the use of eco-products, Toshiba Group continued tocreate excellent ECPs and increase the sales thereof.Toshiba Group will apply energy conservation technologies to mass market products as well associal infrastructure systems.
Reduction of CO2 2emissions due touse of energy-related products 2
(Greening by Technology)(ISO26000 6.5.5、GRI G4-EN19)
450 million tons 460 million tons 440 million tons 480 million tons
Toshiba Group continued to reduce CO2 emissions resulting from the use of energy-related productsby continuing to systematically operate overseas nuclear power generation systems.Toshiba Group will apply energy conservation technologies to mass market products as well associal infrastructure systems.
Mitigation of Climate ChangeReducing energy-derived CO2 emissions
Efficient Use of ResourcesFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Percentage of resource savings 3
(ISO26000 6.5.4、GRI G4-EN1、G4-EN30)
29% 35% 70% 43%
In order to increase the percentage of resources saved for products, Toshiba Group continued toreduce the weight and size of ECPs and prolong their service lives.Toshiba Group will expand the range of recycled plastics used in products.
Percentage of use of recycled plasticsfor products 4
(ISO26000 6.5.4、GRI G4-EN2)
4.7% 2.8% 6.2% 2.9%
In order to increase the percentage of recycled plastics used, Toshiba Group improved thepercentage of recycled plastics used in each model and used recycled plastics in a wider range ofmodels (application to other product lines).Toshiba Group will improve the percentage of recycled plastics used for each product so thatrecycled products are uniformly used for all products.
Efficient Use of Resources
Management of ChemicalsFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Reduction of Specified ChemicalSubstances contained in products(Reduction of PVC 5 /BFRs 5 )(ISO26000 6.5.3)
17product groups6
30product groups6
32product groups6
50product groups6
We achieved the goal by mainly reducing PVC/BFR for society's infrastructure system products.
Management of Chemicals in Products
*1 [CO2 emissions of assumed substitute products] [CO2 emissions of shipped products] (Compares annual emissions during the usagestage and cumulates emissions for half the product life.)*2 Compared with CO2 emissions (rate to net production output) for average thermal power of the same fuel type; for nuclear power andrenewable energy, compared with CO2 emissions (rate to net production output) for average thermal power of all types.*3 The rate of increase in the amount of resources saved (compared to 2010 levels) *4 [Amount of recyclable plastics] / [amount of plastics used for products] 100*5 Polyvinyl chloride (PVC) is one of the most common plastics and is used in a wide range of products. However, there is concern over thegeneration of hazardous substances due to inappropriate treatment at disposal, as well as the toxicity of certain plasticizers (e.g., phthalateesters) added to PVCs. Brominated flame retardants (BFRs) are used for plastics to make them noncombustible. Some BFRs are raisinghealth concerns while others persist in the environment or are bioaccumulative. There is also concern over the generation of hazardoussubstances due to inappropriate treatment at disposal. *6 Special uses are excluded.
Toshiba Group CSR Report 2014 45
Greening of Process (Environmentally Conscious Manufacturing)*7
Mitigation of Climate ChangeFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Reduction of total greenhouse gasemissions*7 (compared to FY1990levels) (ISO26000 6.5.5、GRI G4-EN19)
2.76 million tons<42%>
3.92 million tons<60%>
2.76 million tons<41%>
4.19 million tons<58%>
Improve were made mainly in energy conservation investments, energy-saving diagnosis, etc.
Reduction of total greenhouse gasemissions*7 (compared to FY2010levels)(ISO26000 6.5.5、GRI G4-EN30)
90% 94% 86% 92%
Improvement in total CO2 emissionsresulting from product logistics perunit production (compared to 2010levels)(ISO26000 6.5.5、GRI G4-EN18)
90% 97% 88% 96%
We achieved the goal mainly by improving load factors and restructuring logistic center.
Reducing total GHG emissionsReducing energy-derived CO2 emissions
Reducing CO2 emissions associated with product logistics
Efficient Use of ResourcesFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Reduction of wasteemissions*8 (compared to FY2000levels)(ISO26000 6.5.3、6.5.4、GRI G4-EN23)
92,000 tons<48%>
112,000 tons<59%>
84,000 tons<50%>
116,000 tons<65%>
More waste was turn into valuables due to all-out efforts to sort it upon discharge.
Improvement in the total volume ofwaste generated per unit production(compared to FY2010 levels)(ISO26000 6.5.3、6.5.4、GRI G4-EN23)
96% 96% 96% 93%
Percentage of final wastedisposal*9 (relative to Toshiba Grouptotal emissions)(ISO26000 6.5.3、6.5.4)
1.7% 1.5% 1.6% 1.0%
Improvement in the volume of waterreceived per unit production(compared to FY2010 levels)(ISO26000 6.5.4、GRI G4-EN8)
87% 94% 86% 92%
We made improvement at semiconductor plants where large volumes of water are used.
Reducing the total waste volumeEfficient use of water resources
Management of ChemicalsFY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Reduction of the total volume ofchemicals discharged (compared toFY2000 levels)(ISO26000 6.5.3、GRI G4-EN1)
1,393t<55%>
1,625t<65%>
1,390t<55%>
1,763t<70%>
We achieved the goal mainly by installing equipment for removing volatile organic compound.
Improvement of the amount ofchemicals handled per unit production(compared to FY2010 levels)
94% 97% 92% 97%
Reducing emissions of chemical substancesReduction in the amount handled
*7 4.87 t-CO2 /10-thousand kWh is used for the power factor in Japan, and GHG Protocol data is used overseas.*8 The volume of waste emitted is obtained by subtracting the volume of valuables from the total volume of waste generated (excluding that ofwaste disposal and power generation sites). *9 Toshiba Group's definition of “zero emissions” of waste is that the amount of landfill waste after treatment is equivalent to less than 0.5%for manufacturing sites and 1.0% for nonmanufacturing sites of the total amount of by-products and other items generated (total amount ofwaste discharged) as a result of business activities (excluding the sites with restrictions under laws and administrative guidance).
Toshiba Group CSR Report 2014 46
Green Management(Upgrading Basic Activities Continuously)
Conservation of Biodiversity Development of Ecosystem Networkswith Production Sites Playing aCentral Role in Collaboration withLocal Communities
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Percentage of major production sitesat which the biodiversity survey isconducted(ISO26000 6.5.6、GRI G4-EN11-14)
Percentage of surveyconducted
81%Percentage of indexes
selected-
Percentage of surveyconducted
100%Percentage of indexes
selected50%
Percentage of surveyconducted
100%Percentage of indexes
selected91%
Percentage of surveyconducted
100%Percentage of indexes
selected100%
64 sites surveyed achieved the goal by completing biodiversity surveys.
Conservation of Biodiversity
Environmental Education/HumanResources Development
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Development of Toshiba eco-styleleaders
230 leaders 400 leaders 443 leaders 800 leaders
In Japan, 443 Toshiba Group employees registered as eco-style leaders. In addition, eco-styleleaders offered guided tours at environmental exhibitions, and organized meeting of eco-styleleaders.
Environmental Education/Human Resources Development
Fair Operating Practices
Grasping the Status of Labor,Safety, and the Environment atSuppliers
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of suppliers at which theCSR survey is conducted(ISO26000 6.3.5、6.4.3、6.6.6、GRI G4-HR1、HR4-6、G4-SO9-10)
Approx. 6,600 Approx. 6,000 Approx. 5,600 Approx. 6,000
Toshiba Group included the needs to consider labor, safety, and the environment as well as toprohibit child labor in our CSR promotion guidebook for suppliers and in our CSR procurement policy.Through the annual CSR survey, Toshiba Group will confirm how suppliers are complying with theCSR procurement policy.In 2014, Toshiba will require its suppliers in the electronic device sectors to comply with EICC Codesof Conduct.
CSR Management in the Supply Chain
Ensuring ThoroughCompliance(Provision of Audit etc.)
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Percentage of self-audits conductedat Group companies based on "anti-bribery guidelines" and "guidelines oncontacts with competitors"(ISO26000 6.6.3、GRI G4-SO3、SO7-8)
100% 100% 100% 100%
Visited major subsidiaries in Asia to ensure compliance. Posting a manager of legal affairs in each global region. Toshiba Group diagnosed the risk management systems of overseas subsidiaries using third parties. In FY2014, the Group will develop a monitoring function and a system to address violations foroverseas subsidiaries.
Self-audits on information security100% 100% 100% 100%
All divisions in charge perform self-audits of the status of compliance with the internal rules everyyear, and the Risk Management Division assesses the results and provides guidance.
Self-audits on appropriatemanagement of purchased packagesoftware licenses(ISO26000 6.6.7)
100% 100% 100% 100%
Toshiba Group conducted self-audits on appropriate management of purchased package softwarelicenses.In order to prevent delays in conducting self-audits of purchased package software licenses, ToshibaGroup will take steps to confirm the progress of such audits midway.
Number of reports received by thewhistle blower system "Risk Hotline" (GRI G4-49、G4-53、G4-57-58、G4-LA16、G4-HR12、G4-SO7、G4-SO11)
64 reports - 61 reports -
Calls reporting inappropriate situations or concerns about inappropriate situations were reported tothe relevant division so that instructions for improvement could be provided or alerts could be issued.
Risk Management and Compliance
Toshiba Group CSR Report 2014 47
Ensuring ThoroughCompliance(Provision of Education)
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Education for “Toshiba GroupStandards of Conduct” (e-learning) (Toshiba group)(ISO26000 6.6.3、6.6.4、6.6.5、GRI G4-HR2)
- 100%99%
(Approx. 55,000persons)
100%
“Toshiba Group Standards of Conduct” is published in 16 different languages, and various educationprograms are provided such as education based on the needs of different organizational levels andjob functions, as well as seminars on compliance topics for top executives.
Education for export controls (e-learning) (Toshiba Corp.)(ISO26000 6.6.5、GRI G4-LA9)
86.7%(Approx. 30,000
persons)100%
99.8%(Approx. 30,000
persons)100%
e-learning is conducted to all Toshiba employees every year.Employees on temporary retirement or dispatched are not included.
Education for information security andpersonal information protection (e-learning)(Toshiba group)(ISO26000 6.7.7、GRI G4-LA9)
91%(Approx. 180,000
persons)100%
90%(Approx. 190,000
persons)100%
e-learning education was conducted at Toshiba and all Group companies. At some overseas Groupcompanies, the percentage of employees who attended the education remained low because theeducation program did not match their education schedules.In FY2014, we will complete the education within the year.
Education for protection of intellectualproperty (e-learning) (Toshiba Corp.)(ISO26000 6.6.7、GRI G4-LA9)
99.6%(Approx. 30,000
persons)100%
99.6%(Approx. 30,000
persons)100%
e-learning is conducted to all Toshiba employees every year.
Risk Management and Compliance
Customers (Consumer Issues)
False Statements andExaggerated Expressions inAdvertising and InformationCommunicated Externally
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of violations of the Actagainst Unjustifiable Premiums andMisleading Representations(ISO26000 6.7.4、GRI G4-SO8、G4-PR4、G4-PR6-7、G4-PR9)
0 0 0 0
In March 2013, Toshiba Group held a meeting for 150 managers of in-house companies and majorGroup companies to study advertising and labeling, thus ensuring full compliance with advertisingand labeling regulations. In 2014, we will strengthen prior checking functions to the overseassubsidiaries on advertising expression.
Quality Control
Improvement of QualityManagement/Level
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Results of JUSE Quality ManagementLevel Research survey. (GRI ProductLiability Management Approach) (GRI G4-PR1)
First placeThird place or
higher-
Third place orhigher
Toshiba Group conducted 21 kinds of study sessions on quality worldwide.Toshiba Group began to measure training effects.In FY2013, JUSE Quality Management Level Research was not conducted. In FY2014 ToshibaGroup will expand its training programs to foster keener quality awareness among its employees, andwill maintain or improve the rankings of external quality assessments.
Quality Control
Compliance with regulations andstandards for product safety
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Number of violations of the ElectricalAppliance and Material Safety Law E-learning attendance rate (ISO26000 6.7.4、GRI G4-LA9、G4-PR2、G4-PR9)
0、99.99%(Approx. 103,000
persons)0、100%
0、99.96% (Approx. 105,000
persons)0、100%
Toshiba Group conducted simultaneous inspections to confirm whether our products conformed tothe appropriate technical standards of the Electrical Appliance and Material Safety Law, and whetherour businesses had been appropriately submitted in accordance with the Law.Toshiba Group will continue to maintain the number of violations of the Electrical Appliance andMaterial Safety Law at zero.Toshiba Group will make preparations to comply with a FY2014 revision to the Law and provide e-learning courses to familiarize its employees with the revised Law.
Ensuring Product Safety
Toshiba Group CSR Report 2014 48
System for retrieving products,announcements, and productrecalls
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Percentage of information on seriousaccidents disclosed in accordancewith the Consumer Product Safety Act(ISO26000 6.7.4、GRI G4-PR2)
100% 100% 100% 100%
Toshiba Group reported serious product accidents to the competent authorities (the ConsumerAffairs Agency) within the period stipulated by the Act.Toshiba Group disclosed accident information.Toshiba Group will report serious product accidents within the period stipulated by the ConsumerProduct Safety Act and disclose accident information in accordance with the Act.Toshiba Group will increase the percentage of recalled products collected.
Ensuring Product Safety
Community Involvement and Development
Promotion of Social ContributionActivities
FY2012 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Expenditures for CorporateCitizenship Activities(ISO26000 6.8.3、GRI G4-SO1)
2.9 billion yen - 2.82 billion yen -
Number of participants in socialcontribution activities(ISO26000 6.8.3、GRI G4-SO1)
Approx. 110,000persons
- Approx. 130,000persons
-
Number of social contributionprograms(ISO26000 6.8.3、GRI G4-SO1)
1,449 programs - 1,616 programs -
In FY2013, Toshiba newly established the Social Contribution by Business as one social contributionaward(Toshiba "ASHITA" Award)recognized as a President’s Award.In North America, Toshiba has sponsored a K-12 student science contest for 21 years (as of June2013).About 1,700 people participate in the Toshiba Group 1.5 Million Tree-Planting Project throughout theyear.In FY2014, Toshiba will further expand its social contribution programs in emerging economies.
Accumulated number of 1.5 millionafforestation activities(ISO26000 6.8.3、GRI G4-SO1)
1.06 million 1.08 million 1.08 million 1.12 million
In FY2013, Toshiba Group promoted forest maintenance by planting some 24,000 trees. In FY2014,the Group plans to plant some 45,000 trees (25,000 trees in Japan + 20,000 trees overseas).
Number of collaboration withNPOs/NGOs(ISO26000 6.8.3、GRI G4-SO1)
16 associations - 17 associationsOver 20
associations
In FY2014, Toshiba Group will select partners to promote its social contribution programs inemerging countries.
Corporate Citizenship Activities
Support for Recovery from theGreat East Japan Earthquake
FY2013 FY2013 FY2013 FY2014
Achievements Targets Achievements Targets
Total amount of support(ISO26000 6.8.3、GRI G4-SO1)
500 million yen - 250 million yen -
Toshiba Group terminated support in the form of provision of products and relief supplies and supportfor buildings in FY2012. The Group will focus on support for scholarships and economic activities inFY2013 and beyond.
Support for Disaster Recovery
Toshiba Group CSR Report 2014 49
CSR PerformanceFY2013 Topics
Organizational Governance
CSR Management
A total of 280,000 employees in Japan participated in CSR workplace meetings.
The CSR Conference was held during CSR Month (December).
Selected for the 14th consecutive year to be a member of the Dow Jones Sustainability World Index (DJSI World), which contains approx.300 leading sustainability leaders worldwide.
Corporate Governance
Appointment of 16 directors and reappointment of a female outside director for further expansion of the global business
Human Rights
Respect for Human Rights
Workshop on Business and Human Rights for human resources managers from nine countries in Asia
Labor Practices
Promotion of Diversity
Toshiba Group explicitly specified the active development and utilization of diverse human resources as one of its management policy.
Support for Diverse Work Styles
Toshiba Group held a nursing care seminar for its employees.
Occupational Health and Safety
Number of Toshiba Group companies that have acquired OHSAS 18001 certification: 101
Frequency of work-related accidents at Toshiba and its Group companies in Japan (frequency of accidents per million work hours resultingin death or injuries that require one or more days off work): 0.20
The Environment
The Environment
1.6 trillion yen of excellent ECPs (Environmentally Conscious Products) sold (target: 0.8 trillion yen).
Reduced total greenhouse gas emissions to 2.76 million tons (target: 3.92 million tons or less).
363 sites participated in Toshiba Group Global Environmental Action
Introduced T-COMPASS, a new environmental management concept
Toshiba Group CSR Report 2014 50
Fair Operating Practices
Risk Management and Compliance
Placed managers of legal affairs in major overseas regions as a measure to enhance global compliance
CSR Management in the Supply Chain
Conducted a survey on the use of conflict minerals for some 2,800 Toshiba Group suppliers that could have been using “3TG” conflictminerals.
Customers
Quality Control
Promoted initiatives to prevent product defects in upstream design processes (enhancement of capabilities to ensure product quality)
Ensuring Product Safety
Launched a Group-wide Safety No. 1 Working Group to enhance product safety initiatives
Information on Product Safety
Continued to enhance efforts to accelerate the collection of products subject to recall
Customer Service and Support
Comprehensive manner training for call centers in order to improve customer satisfaction with after-sales services in emerging countries
Universal Design
Released a lightweight and user friendly cleaner
Universal design at the Toshiba Science Museum
Community Involvement and Development
Support for Local Community Development
Development of a weather radar for forecasting the occurrence of heavy rainfall and tornadoes
Serving seafood produced in Miyagi Prefecture at company cafeterias to support the recovery of the areas affected by the Great EastJapan Earthquake
Toshiba Science Museum opened
Science and Technology Competition for Children in the U.S. and Canada
Establishing Toshiba Carrier Air Conditioning (China)
Starting Collaborative Research with IIT Madras in India
Experimental program for the improvement of local life in India
Sending doctors and dentists to areas around a factory in the Philippines
Training electric locomotive maintenance engineers in South Africa
Community Relations
We actively organized facility tours and other events at many business sites to hold dialogues with local community residents.
Toshiba Group CSR Report 2014 51
Stakeholders
Toshiba Group's business activities involve relationships with diverse stakeholders. Here we clarify definition of each stakeholder, points of
communication, and responsibilities of Toshiba group.
Major Stakeholders
Toshiba Group CSR Report 2014 158
Key responsibilities
Supplying products in a stable manner
Providing safe, secure products and services that offergreat value
Creating environmentally conscious products andservices
Promoting universal design
Providing appropriate product information
Offering excellent customer relations and support
Managing customer information appropriately
Major means of identifying stakeholders' views andrequests
Routine sales activities
Call center (via phone, email, etc.)
Monitoring system
Customer satisfaction (CS) survey
Toshiba PC customer support
Key responsibilities
Disclosing information in a timely and appropriate way
Providing an appropriate return of profits
Maintaining and enhancing corporate value
Responding to the needs of SRI organizations
Major means of identifying stakeholders' views andrequests
General Meeting of Shareholders
Meetings with investors
Questionnaire survey
Investor Relations (IR) website
Examples of Communications
Customers
Communication with Customer [Point of contact: Customer Satisfaction Division]
Utilization of customer voices
We receive comments and requests for products and services in our daily operations, which are shared
among related personnel including top management, and use them to improve product quality and repair
services.
Utilization of customer voices
Framework for Reflecting VOC in Business Activities
Shareholders/Investors
Communication with Shareholders [Point of contact: Legal Affairs Division and Corporate Communications Office]
Toshiba Group CSR Report 2014 159
Key responsibilities
Selecting suppliers fairly and engaging in fair tradingpractices
Respecting human rights in the supply chain
Promoting environmental management in the supplychain
Major means of identifying stakeholders' views andrequests
Routine procurement activities
Briefing session on procurement policy
CSR survey
Publication of Shareholder Newsletters
Toshiba Group strives to communicate with individual shareholders through our shareholder newsletters and also gave lectures on our solar
power business at the seminar hosted by IR support companies.
Shareholder Newsletter (Japanese)
Enhancement of IR Website
We posted a video message from the President on our corporate investor relations website. Also, among of our efforts to improve the English
language website, we started an English e-mail distribution service to provide registered users with e-mail notification about financial reporting.
IR website
Questionnaire survey on the IR website
General Meeting of Shareholders
We held the General Meeting of Shareholders at Tokyo on June 25, 2013. The meeting was attended by 5,740 shareholders. We will continue
to enhance our communication with our shareholders through such meetings.!
At the site, there were exhibition corners set up to easily explain to the shareholders about various Toshiba products such as electronic devices,
social infrastructure systems, digital products, home appliances and medical equipment. Also, booklets of Toshiba Group Annual Report 2013
were distributed at the meeting.
Communication with Investors [Point of contact: Corporate Communications Office]
Communication with Institutional Investors and Securities Analysts
Throughout the year, Toshiba works to promote communication with institutional investors and securities analysts by attending seminars hosted
by securities firms, visiting investors in Japan and overseas and hosting interviews about Toshiba. In FY2013, in addition to annual financial and
management policy briefings, we also held meetings to explain our healthcare business strategies and gave a tour of Toshiba’s Yokkaichi
Factory in response to investors’ requests. Working in collaboration with securities firms, Toshiba’s executive officers in charge explained our
semiconductor and storage business strategies for investors in Japan and overseas, creating opportunities to promote their understanding of
Toshiba Group’s high-priority businesses.!
Since FY2013, we have also visited overseas institutional investors to explain our ESG (Environment, Society and Governance) factors used to
measure investments in companies and businesses, and we have heard a variety of opinions from such investors, including their thoughts on
challenges and expectations.
Communication with Shareholders and Investors
Suppliers
Communication with Suppliers [Point of contact: Procurement Division]
We ask suppliers to promote CSR management through regular meetings to explain procurement policy and daily procurement operations. In
FY2012, we revised our procurement policy so that the priority requirement when choosing new suppliers upon starting or continuing business
relationships is to comply with laws and ordinances as well as social codes, and we made this revision fully known to each of Toshiba Group's
more than 10,000 suppliers in Japan.
Explaining about the new procurement policy
Toshiba Group CSR Report 2014 160
Key responsibilities
Conducting fair assessment and treatment
Respecting human rights and diversity
Optimizing human resources and promoting their growth
Supporting diverse working styles
Maintaining and enhancing skills and capabilities
Ensuring occupational health and safety
Major means of identifying stakeholders' views andrequests
Employee morale survey (TEAM Survey)
Dialogues, information exchange meetings
Top Executive Innovation Visit
Key responsibilities
Respecting different customs and cultures
Engaging in corporate citizenship activities in localcommunities
Preventing accidents and disasters at business sites
Supporting neighboring communities in case of a disaster
Major means of identifying stakeholders' views andrequests
Dialogues, information exchange meetings
Factory visits
Employees' participation in community activities
Employees
Communication with Employees [Point of contact: Innovation Promotion Division / Human Resources and Administration Division /Diversity Development Division]
Visits by top to business sites
We actively provide opportunities for direct exchange of opinions between top management and
employees. In FY2013 we organized 25 “Top Executive Innovation Visits,” which involved top executives
visiting manufacturing sites and other facilities to talk directly with employees in Japan and overseas.
Kirameki Forum
With diversity as its main theme, since 2005, the Kirameki Forum provides the President and employees with an opportunity to communicate
directly with each other.
Kirameki Forum
Local communities
Communication with Local Communities [Point of contact: Each company and business site]
Environmental communication
We organize plant tours, hold meetings, and communicate information to enable a broad range of stakeholders such as communities around
plants and offices, schools, customers, businesses, and students to learn about Toshiba Group’s activities, and to invite them to think about the
environment.
Environment Website
Community Relations
Toshiba Group CSR Report 2014 161
Key responsibilities
Complying with laws and regulations, and paying taxes
Supporting government policies toward solving socialissues
Major means of identifying stakeholders' views andrequests
Dialogues and proposals via economic associations andindustry associations
Key responsibilities
Providing support to solve diverse global issues
Collaborating with and helping local communities solvetheir social problems
Collaborating on our priority areas of corporate citizenship
Major means of identifying stakeholders' views andrequests
Dialogue through collaboration
Exchange of views at stakeholder dialogues
Governments and public bodies
Communication with Governments[Point of contact: Each company, business site, and Corporate Communications Office]
Collaboration with Government and Authorities
Throughout our worldwide operations, Toshiba Group seeks to collaborate with national and local governments as well as industry. We also
offer appropriate opinions and proposals as well as make approaches as a responsible corporate citizen in order to help improve conditions and
resolve issues confronting society.
Government and Authorities Relations
NPO・NGO
Communication with NPOs and NGOs [Point of contact: CSR Office and Corporate Environment Management Division]
Support for and collaboration with NPOs and NGOs
We are making the most of our strengths to establish partnerships with NPOs and NGOs across a wide range of areas such as environmental
protection, human rights, and social contribution by holding active dialogues with such organizations.
We review our support for and collaboration with NPOs and NGOs based on criteria such as the degree of contribution to solving social
problems, relationships with Toshiba's priority business sectors, creativity, pioneer spirit, and relations with local communities.
Support for and collaboration with NPOs and NGOs
Dialogue with environmental NGO
Reflecting feedback from environmental NGOs in promoting our environmental management by holding periodic stakeholder dialogues with
them.
Environmental Stakeholder Dialogue
Global environment
Key responsibilities
Mitigating climate change
Reducing waste discharges
Reducing release of chemicals
Conserving biodiversity
Environment
Toshiba Group CSR Report 2014 162
Stakeholder Dialogue in FY2013
Date February 18, 2014
PlaceToshiba Information Equipment (Philippines), Inc.,Manila, the Philippines
Theme CSR activities in general
Toshiba Information Equipment (Philippines), Inc. (TIP),
Toshiba’s hard disk drive (HHD) manufacturing base, has
approximately 8,000 employees. It has been proactive in
CSR activities as demonstrated by the fact that it became
Asia’s first electronics company to acquire SA8000
certification, in 2002.
A dialogue took place between Corazon Bunag, Vice
President of TIP, and Jeremy Prepscius, Asia Director at
Business for Social Responsibility (BSR) regarding CSR
activities.
Main comments from the dialogue
Corazon: TIP’s important stakeholders are its employees, its supply chain, its customers, its
shareholders, local communities, and mediating and global stakeholders.
We identified the concerns and interests of the respective stakeholders covering three focus areas:
Economic, Ecology, and Equity. As a strategy, our CSR Activities should improve the context of our
competitiveness and address relevant social issues; that is to say, they must contribute to value
chain activities and must seek the potential to create new business.
Our guiding principle as a company with integrity has lead us to acquire SA8000, ISO14001,
OHSAS18001, and other global certifications. Social Accountability (SA) 8000 is a set of international
standards for labor and human rights; and TIP became the Philippines’ first electronics appliance
manufacturer to acquire SA8000 certification. Maintaining this certification requires ongoing efforts
and is time-consuming, but such efforts lead to having a competitive edge in business. Therefore, we
are proactively working to do so.
Jeremy: I was impressed to hear that through their CSR activities in various regions of the
Philippines, such as support for restoring devastated areas, donating products, and providing
educational programs, TIP has many opportunities to share the same issues and concerns that local
communities face, and their network of contacts is expanding. Engaging in such activities may
provide many hints on opening new markets; and by working closely with the marketing and sales
units, it is possible to build new business models that suit the circumstances of local communities.
Corazon: TIP sees that targeted economic engagement—particularly in the affected areas—as the means of achieving poverty reduction and
longer term development through initiatives that provide these people with socially beneficial products and services that directly improve the
quality of their lives or where they are directly involved as producer .
TIP aims to support the development of social enterprises that are driven by a strong social purpose to enable the marginalized population to
integrate into the mainstream economy. TIP aims to participate in an environment for business interactions that create value.
We also believe that supplier audits should lead to clarifying the fundamental causes of problems and measures for improving. Ideally, the
relationship between customers and suppliers should be one that encourages both parties to grow as partners through such activities as the top
managers of both parties discussing how their mutual business ought to be carried out.
Jeremy: One way of coping with problems that individual companies cannot easily resolve alone is to resolve them through industry
cooperation. There are several examples of successes among the projects BSR is advancing—including the HER Project, which educates
female workers in emerging economies in health care and hygiene maintenance, and the Clean Cargo Project, which helps the transport
industry to reduce its CO2 emissions.
Toshiba Group CSR Report 2014 163
CSR Reporting Policy
2014Our effort to report on the priority issues for our stakeholders and those for Toshiba Group
In editing the CSR Report, we examine and take into consideration the issues material for both our stakeholders as well as the Group, then
verify the results using a Toshiba-specific index for determining materiality. Based on this, we have edited this CSR Report 2014 with the two
new features described below.
The 2014 edition reports on the process of identifying materiality (key issues) and incorporating them into CSR management.
Materiality for Toshiba Group
The 2014 edition reports on materiality (key issues)—Respect for Human Rights, Promotion of CSR Management in the Supply Chain andEnvironmental Management—as highlights of the year.
Key Issue: Respect for Human Rights
Key Issue: Promoting Supply Chain CSR
Key Issue: Environmental Management
Starting in FY2013, we made our website the major medium for our CSR reports; we strive to provide easy-to-understand information and
update the same in a timely manner, mainly by offering links to related information.
The CSR Report 2014 is available only from our website, which offers PDF files that can be downloaded by selecting the digest and sections to
examine.
Organizations covered in this report
In principle, Toshiba Group (Toshiba Corporation and its 598 consolidated subsidiaries in Japan and overseas) are covered in this report, but
individual entities are indicated in cases where information does not pertain to Toshiba Group.
Note:“Toshiba” in this report refers to Toshiba Corporation.
Reporting period
This report focuses on the results of activities in FY2013 (from April 1, 2013 to March 31, 2014), but also includes some activities continuing
from the past as well as more recent ones.
The content of the CSR Report 2014 in PDF format is current as of the end of June 2014. Items added or updated on the CSR website after July
2014 will have notes to that effect.
Significant changes during the reporting period
In May 2013, Toshiba Finance Corporation was removed as a consolidated subsidiary as a result of all shares of the corporation being sold toAEON Financial Service Co., Ltd.
A new company (currently, Toshiba Transmission & Distribution Systems India Pvt. Ltd.) was founded to acquire the power distributiontransformer and switch business of the Indian corporation, Vijai Electricals Ltd.; the business was acquired in December 2013.
In January 2014, Toshiba Consumer Electronics Holdings Corporation was merged into Toshiba Corporation and dissolved.
Publication
Current issue: August 2014 (next issue scheduled for August 2015; previous issue: August 2013)
Reference Guidelines
GRI (Global Reporting Initiative)Sustainability Reporting Guidelines ver. 4This report contains Standard Disclosures from the GRI Sustainability Reporting Guidelines.
United Nations Global Compact [COP(Communication on Progress) Advanced level]
Environmental Reportting Guidelines 2012, Ministry of the Environment of Japan
Environmental Accounting Guidelines 2005, Ministry of the Environment of Japan
ISO 26000
Toshiba Group CSR Report 2014 166
Annual Report(Issued in August 2014)
IR website
Key reporting items (IR website) IR News
Management Policy
Financial Data
IR Library
Stock and Bond Information
For individual investors
Environmental Report (PDFfile)
Environment website
Key reporting items(Environment website)Topics
Green of Product
Green by Technology
Green of Process
Green Management
Reporting Media and Disclosure Items on the Corporate Website
Toshiba Group provides our stakeholders with non-financial information in our CSR Report and financial information in our Annual Report.
Recognizing our responsibility to provide detailed non-financial information, especially on environmental issues, we also publish the
Environmental Report separately from the CSR Report.
We also provide the latest information on related matters in a timely manner through our corporate website.
Annual Report/Investor Relations (IR) Website
In the Annual Report, we primarily report on Toshiba Group's business performance as of the end of the fiscal year and on our three-year
midterm management plan.
We have referred to the IIRC's International Integrated Reporting Framework, and in order to provide information essential as an
integrated report, we have expanded nonfinantial information and the ESG section.
On the IR website, we aim to provide Toshiba's corporate information in a timely manner. An IR website optimized for mobile phone
access is also available.
Environmental Report/Environment Website
On the environment website, we provide not only information on the Group's environmental activities in a timely manner, but also
environmental reports on our production sites and Group companies.
In the Environmental Report, we provide a detailed description of the global environmental activities of Toshiba Group as a whole.
Toshiba Group CSR Report 2014 167
Evaluation of CSR by External Parties
Awarding entity / Name of the award Evaluation Recipient Period
General CSR Activities-Related (Including Socially Responsible Investing)
CSR ratingDow Jones Sustainability Indices Selected as a member of the Dow Jones
World Sustainability Index, which tracksapprox. 300 sustainability leaders(selected for the 14th consecutive yearsince 2000).
ToshibaCorporation
September 2013
CSR ratingEuronext Vigeo World 120 index
Selected as a member of the 120 mostadvanced companies at the global level(17 Japanese companies among them)
ToshibaCorporation
June 2014
CSR ratingoekom research AG (Germany)
Toshiba ranked Prime among the world's19 major IT manufacturers
ToshibaCorporation
June 2011
IntegreX (Japan)Survey of Corporate Integrity and TransparencyReference website: IntegreX
5th place overall (among 498 listedcompanies) 1st place in industry (among65 companies)
ToshibaCorporation
March 2014
Japan Corporate Governance Research Institute,Inc.Twelfth (FY2013) Corporate Governance Index(JCGIndex) SurveyReference: Japan Corporate Governance ResearchInstitute’s website
7th placeToshibaCorporation
November 2013
CSR survey conducted by Toyo Kezai, Inc. amongapprox. 1000 companies (Japan)
TOYO KEIZAI CSR ONLINE
10th place in FY2013 overall (1st place interms of CSR field)
ToshibaCorporation
March 2014
2013 Golden Bee CSR Reports Honor Roll Award(China)
Exellent CSR report in foreign capitalcategory
Toshiba ChinaCo., Ltd.
December 2013
IR-Related
Morning Star Japan k. k.Gomez IR Site Raking (surveyed: 3,583 Japanese companies)
IR Site Ranking (Japanese)
Excellent Company: Gold AwardToshibaCorporation
June 2014
Toshiba Group CSR Report 2014 186
Daiwa Investor Relations Co, Ltd.Internet IR Best Company Award 2013 (surveyed: 3,602 companies)
Internet IR Ranking(Japanese)
Grand Prix (Best Company Award fornine consecutive years)
ToshibaCorporation
November 2013
Nikko Investor Relations Co. Ltd. FY2013 Ranking of Listed Companies’ Websites(surveyed: 3,556 companies)
Reference website: Ranking of Listed Companies’Websites (Japanese)
2nd place in the overall rankingToshibaCorporation
November 2013
Quality-Related
Union of Japanese Scientists and Engineers (JUSE)(cosponsored by Nikkei inc.)JUSE Quality Management Level Research
Reference website: JUSE
1st place overall Toshiba Group October 2012
Customer Related
GOOD DESIGN AWARD 2013 Good Design Gold AwardDrum-type washer dryer [TOSHIBA TW-Z96X1]Refrigerator [TOSHIBA GR-G XV series]Toshiba Handwriting Apprication forTablet PC [Toshiba Excite Write/TruNote]Good Design AwardLCD TV [TOSHIBA REGZA J7 Series(50J7, 40J7, 32J7)] and other 20 cases
ToshibaCorporation
October 2013
iF DESIGN AWARD 2014
Drum-type washer dryer [TOSHIBA TW-Z96X1] and other 8 cases
ToshibaCorporation
February 2014
Red Dot Award : Product Design 2014LCD TV [TOSHIBA REGZA Z8/J8Series, L7400 Series] and other 4 cases
ToshibaCorporation
March 2014
Employee-Related
Diversity Management Selection 100 by METI (Ministry of Economy, Trade and Industry)
Reference website:METI Diversity ManagementSelection 100
Toshiba chosen as one of the awardwinners
ToshibaCorporation
March 2013
Toshiba Group CSR Report 2014 187
Commendation by the Director of the LabourStandards Bureau of the Ministry of Health, Labourand Welfare
Toshiba TEC Corporation ShizuokaBusiness Center commended forachieving "Type-5 no accident record"(35.5 million hours)
Toshiba TECShizuoka BusinessCenter
May 2012
Supply Chain
2012 Hong Kong Awards for EnvironmentalExcellence
Gold Award in the Export Sectoral Awards
ToshibaInternationalProcurement HongKong Ltd.
FY2012
Environment Related
17th Nikkei Environmental Management SurveyCompany Ranking
1st place (Manufacturing industrycategory)
ToshibaCorporation
FY2013
CDP Japan 500 Climate Change Report 2013Disclosure score is 98/100, 3rd placeamong Japanese companies, andperformance is classed to the 'A' band.
ToshibaCorporation
FY2013
10th Eco-Products Awards
Eco-Products CategoryMinister's Prize, the Ministry of Economy,Trade and IndustryGreen Concept Elevator 「SPACEL-GR」「ELCRUISE」
Toshiba Elevatorand BuildingSystemsCorporation
FY2013
10th Eco-Products Awards
Eco-Service CategoryMinister's Prize, the Ministry of Economy,Trade and IndustryThe next-generation lighting controlsystem adapting smart eye sensor
Toshiba Lighting &TechnologyCorporation, andToshibaCorporation
FY2013
Ministry of the EnvironmentClimate Change Actions FY2013
Development and productization of GreenConcept Elevator
Toshiba Elevatorand BuildingSystemsCorporation
FY2013
Ministry of the EnvironmentClimate Change Actions FY2013
Development of Universal Smart X RUA-SP series, Air-cooled Heat-Pump ChillingSystem
Toshiba CarrierCorporation
FY2013
FY2013 Energy Conservation Grand Prize
Products and Business Models CategoryChairman's Prize of EneergyConservation Center of JapanDrum-type washer-dryer ZABOON
Toshiba HomeAppliancesCorporation
FY2013
"CHO" MONODZUKURI Innovative Parts andComponents Award 2013
Paper Reusing System "Loops" withEracable Toner and Low TemperatureFuser Unit
Toshiba TECCorporation
FY2013
10th LCA Society of Japan Awards Honorable Award of 10th AnniversaryToshibaCorporation
FY2013
Green IT Award 2013
Category of Social energy saving by ITMinister's Prize, the Ministry of Economy,Trade and Industry"Loops" paper reuse system
Toshiba TECCorporation
FY2013
Green IT Award 2013
Category of Social energy saving of ITCheif of Bureau's Prize, Commerce andInformation Policy Bureau, the Ministry ofEconomy, Trade and IndustryInnovative SSD/HDD for enterprizecorresponds to trend of big data
ToshibaCorporation
FY2013
10th Eco-Products Awards
Example of energy savingChairman's prize, The EnergyCoservation CenterFuel reduction by exhaust heatrecovering
Iwate ToshibaElectronics Co.,Ltd.
FY2013
FY2013 3Rs (Reduce, Reuse, and Recycle)Promotion Merit Awards
Chairman prizeResource recycling manufacturing ofNAND flash memory
ToshibaCorporationSemiconductor &Storage ProductsCompanyYokkaichiOperations
FY2013
Toshiba Group CSR Report 2014 188
FY2013 3Rs (Reduce, Reuse, and Recycle)Promotion Merit Awards
Chairman prizeEffective utilizattion of effluent and 3Ractivity's promotion to all employees
ToshibaCorporationSemiconductor &Storage ProductsCompany OitaOperations
FY2013
FY2013 3Rs (Reduce, Reuse, and Recycle)Promotion Merit Awards
Chairman prizeReduction of waste substance,improvement of zero emission by recycle,and implement of educational activity
ToshibaCorporationSemiconductor &Storage ProductsCompany HimejiOperations
FY2013
ASEAN Best Practice for Energy ManagementCategory of Buildings and IndustriesEnergy efficiency as a whole - it includedtechnology and systems
ToshibaInformationEquipment(Philippines), Inc.
FY2013
Asean Corporate Sustainability Summit EnergyManagement Award
Energy efficiency as a whole - it includedtechnology and systems
ToshibaInformationEquipment(Philippines), Inc.
FY2013
Singapore Packaging Agreement 3RPackagingAwards 2013
Excellent AwardApproarch to Reduce Packing Materials
Toshiba TECSingapore Pte Ltd
FY2013
Don Emilio Abello Energy Efficiency AwardEnergy efficiency as a whole - it includedtechnology and systems
ToshibaInformationEquipment(Philippines), Inc.
FY2013
Mother Nature Award
Environment Activities mainly BiodiversityManagement and Waste ManagementPrograms - included activities,technologies and communication
ToshibaInformationEquipment(Philippines), Inc.
FY2013
Green Industry Certificate (Level 3, Green System)Promotion of Environmental ManagementSystem
ToshibaSemiconductor(Thailand) Co.,Ltd.
FY2013
Awarding of Excellent Energy ConservationPromotion Manager
Director-General of Energy ConservationCenter, Japan Tokai Branch
ToshibaCorporationSemiconductor &Storage ProductsCompanyYokkaichiOperations
FY2013
17th Environmental Communication AwardsPrize for Excellence in EnvironmentalReporting
ToshibaCorporation
FY2013
Advertising
42nd Fuji Sankei Group Advertisement Awards
Category of Media MixExcellent awardLED lamps (Louvre Museum series)
ToshibaCorporation
April 2013
Category of Media, TVGrand Prix LED lamp (Louvre Museum series)
Category of Media, NewspaperGran PrixLED lamp (Night scene of LouvreMuseum)
Category of Media, NewspaperGran PrixLED lamp (Night scene of LouvreMuseum)
Toshiba Group CSR Report 2014 189
66th Dentsu Advertising Awards
Category of TV, home applianceGranPrixLED lamp (LED 10 years live)
ToshibaCorporation
July 2013
Category of newspaper, livingware, homeapplianceExcellent awardRefreigerator (Yukishitayasai)
Category of magazine, serializationCleaner (Torneo)
Category of poster on trainSolar power system (Teruterubozu)
33rd Newspaper Advertising AwardsNewspaper Advertising AwardsLED lamp (Louvre Museum Series,Konjikido Chuson-Ji)
ToshibaCorporation
October 2013
53rd ACC CM FESTIVAL
Category of marketing effectivenessMedalistLED lamp (Louvre Museum series) Toshiba
CorporationNovember 2013
Category of TVBronzeLED lamp (LED 10 years live)
56th Japan Magazine Advertising Award4th category, series adGrand PrixLED lamp (Louvre Museum series)
ToshibaCorporation
November 2013
48th Japan Industrial Advertisement Award
Grand PrixBiometric identification system (ACBioseries)
ToshibaCorporation
November 2013Category of newspaperBiometric identification system(ACBio series)
Category of newspaperAir-cooled Heat-Pump Chilling System(Universal Smart X series)
52nd Business Advertising AwardsBusiness Advertising AwardWireless electric power transmissionseries
ToshibaCorporation
November 2013
53rd Contest for Advertisement Enlightening forConsumers
Category of magazineJAA prizeLED lamp (Louvre museum series) Toshiba
CorporationNovember 2013
Category of newspaperBrona prize of D blockCT scanner (Series ad)
The 62nd 2013 Nikkei Advertising AwardCategory of corporate brandExcellent AwardLED lamp (Louvre museum series)
ToshibaCorporation
December 2013
43rd Fuji Sankei Group Advertisement Awards
Category of Media, NewspaperGran PrixLED lamp (10 years with LED) Toshiba
CorporationApril 2014
Category of Public, NewspaperExcellent awardLED lamp (10 years with LED)
81st Mainichi Advertising Design Award LED lamp (Louvre museum series)ToshibaCorporation
April 2014
Toshiba Group CSR Report 2014 190
Product and Technology Related
FY2013 Ministry of Education Commendation in thefield of Science and Technology Culture, Sports, Science and Technology
Science and Technology Award(Development Category)Development of mobile biological agentdetection system
ToshibaCorporation and NagasakiUniversity
April 2014
FY2013 Ministry of Education Commendation in thefield of Science and Technology Culture, Sports, Science and Technology
Science and Technology Award(Development Category)Development of a Phased Array weatherradar
ToshibaCorporation, Osaka Universityand NationalInstitute ofInformation andCommunicationsTechnology
April 2014
FY2013 Ministry of Education Commendation in thefield of Science and Technology Culture, Sports, Science and Technology
Science and Technology Award (Scienceand Technology Promotion Category)Promotion of Human interface technologyin document processing
ToshibaCorporation
April 2014
Japan Institute of Invention and InnovationFY2013 National Commendation for Invention
The Prize of Chairman of Japan BusinessFederationInvention of Chemical decontaminationmethod using ozone
ToshibaCorporation
June 2013
The Promotion Foundation for Electrical Scienceand Engineering61st Electrical Science and Engineering PromotionAward
Electrical Science and EngineeringPromotion AwardDevelopment of Copt-SiO2 granularperpendicular magnetic recording media
ToshibaCorporation
November 2013
The Japan Electrical Manufacturers' Association63rd JEMA TECHNICAL AWARD
Heavy electric machinery categoryExcellent awardDevelopment of world 1st technology tocheck and measure reliability andeconomic efficiency of atomic powerplant
ToshibaCorporation
April 2014
Japan Institute of Invention and InnovationFY2013 Regional Commendation for Invention
Chairman prize of Kanagawa institute ofinvention and innovationFaster technology of NAND flashmemory
ToshibaCorporation
November 2013
Toshiba Group CSR Report 2014 191
The CSR Report is available on the Toshiba websiteURL http://www.toshiba.co.jp/csr/en/
1-1, Shibaura 1-chome, Minato-ku, Tokyo,
105-8001, Japan
Corporate Social Responsibility Division(about CSR Report)
Inquiry page on Toshiba website (general inquiries)
URL http://www.toshiba.co.jp/csr/en/contact/
Tel: +81-3-3457-2395 Fax: +81-3-5444-9222
Digest (2nd edition)
Published in September 2014