Date post: | 06-May-2015 |
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Technology |
Upload: | correlsense |
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Seven Innovative Ways to Measure, Manage and Improve Service Levels
Wednesday July, 27 2011
Featured Speakers
Phil WestCIOGainsco Insurance
Dan JuengstVP, Solutions EngineeringCorrelsense
Housekeeping
• Presentation will last 30 minutes• Feel free to submit questions via the Q&A Section• Slides will be made available tomorrow
Agenda
1. Background2. Seven best practices3. SharePath demo4. Q&A
Big Application Modernization Project
• Significant upgrade in the .NET framework• Data normalization• Cross browser compliance• Re-design
#1 Look at The Deltas
#2 Be Proactive About SLAs – Go Beyond the Numbers
#3 Go Beyond Load Testing
#4 Look at Your Live Topology
#5 Look at Desktop Response TimesCustomer Facing ApplicationsMobile and Web
Fat Client
Browser Based
Hosting ServicesTerminal Based(Citrix/RDP)
Amazon EC2
Business Applications Datacenter, Cloud
Public CloudHosting Services
Rackspace
Datacenter
#6 Look at all of the Components that Make up a Transaction
Network Firewall
Proxy
VirtualWeb
ServersDirectory
Server
Load Balancer
App Servers DB Server
Mainframe
Partner App
CloudWeb Services
Msg. Broker
Firewall
VirtualWeb
Servers
App Servers Shared
Service
SharedDatabase
#7 Keep an on Your Top Ten Killers
SharePath Demo
Open for Questions
Get your free copy SharePath RUM
today!
More information:
www.correlsense.com/demo
Free real user monitoring tool: www.real-user-monitoring.com