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From initial device deployment to long-term maintenance and repair, the CradleCare Support Agreement offers the resources and expertise to keep your edge network humming.

Protectcustomerdatawithregularfirmwareupdates

MaintainPCICompliancewithup-to-daterouterand modemfirmware

Maximizerevenuethroughalways-onuptimeand responsetimes

Savetimewithaccesstoknowledgeableenterprise technicalstaffandonlinetools

The CradleCare Support Agreement is nearly 50% less costly than the industry average for comparable support agreements.1

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CRADLEPOINT // CRADLEPOINT SUPPORT AGREEMENT

Manage & Optimize

Keepdeploymentsrunningwithlesstimeandeffort.TheCradleCareSupportAgreementgivesITprofessionalsaccesstoadedicatedCradlePointSupportEngineer,whoprovidesconsultationonnetworkdesign,workswithmultipleparties—includingwirelessoperators—totriageandaddressissues,andtoserveasonepointofcontactwithguaranteedresponsetimes.

INCLUDES ADVANCED HARDWARE REPLACEMENT

Eventhemostdurableofdevicesmustbereplacedfromtimetotime.TakeadvantageoftheCradleCareSupportAgreement’sextendedwarranty,whichguaranteesfree,next-dayreplacementofanyfaileddevices.

CradleCareSupportAgreementThe Peace of Mind Plan

Instead of spending extra money warehousing spare parts, save up to 90% of hardware costs by purchasing the CradleCare Support Agreement with advanced replacement.1

In the absence of a CradleCare Support Agreement, IT personnel will deal with up to four additional points of contact to resolve each issue, tripling time to resolution.1

©2014 CradlePoint Technology. All rights reserved | cradlepoint.com | +1.855.813.3385

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CradleCare Basic CradleCare

PCI COMPLIANCE & A FULLY OPTIMIZED NETWORK

Stayaheadofregulatorychangesandyearlycomplianceaudits.FirmwareupdatesandsecuritypatcheshelppreventbreachesandensurePCICompliance.Optimizationsandbugfixesboostreturnoninvestmentbyproducingfasterspeedsandbetterconnectionsacrossadeployment.

PCI non-compliance and security breaches can cost an enterprise anywhere from $5,000 per month to $100,000 per day in fines.2

1 According to CradlePoint internal research.2 Litan, Avivah. “Changes Will Improve PCI Security, But Not Enough.” Gartner. September 14, 2006. https://www.gartner.com/doc/ 496498?ref=SiteSearch&sthkw=PCI%20noncompliance&fnl=search

“PCI Noncompliant Consequences.” Focus on PCI. 2009. http://www.focusonpci.com/site/index.php/PCI-101/pci-noncompliant-consequences.html

What’s Included with Your CradlePoint Product:One-Year Warranty

AccesstoCradlePointOnline EnterpriseServicesKnowledge Base and documentation

Hardwarerepair/replacementwiththree-tofive-dayshipping

Softwarebugfixesonly

Oneyearwithextendedoptions fortwo,three,andfiveyears

Proof Is In The Planning: CradlePoint Site Survey

InadditiontoCradleCareSupportAgreements,CradlePointofferssitesurveyandinstallationservicestoensuresmoothdeployment.CradlePointengineersuseproprietarysitesurveytoolstocreateacomprehensivereportofuniquereceptionneedsandinstallationrecommendations.Bydirectinginstallationanddeploymentbestpracticesandcoordinatingallvendors,ourengineersensurethatCradlePointsolutionsareoptimallyinstalledthefirsttime,reducingfuturetruckrollsandincreasingvelocityoftheoveralldeployment.

Installations done using CradlePoint’s established protocols have a 98% success rate.1 For 1000 device deployments, that could save up to $100,000.

12x5 phone support

Router firmware upgrades & bug fixes

Modem firmware upgrades

Qualified 24x7 technical phone support

Support Response SLA

Extended hardware warranty with next business day replacement (max 5-yrs from purchase of hardware)

Assigned Enterprise Support Engineer (for deployments of 50 routers or greater)

Enterprise engineering resources for network design and best practices implementation—as your needs evolve

Priority consideration of future feature requests and beta trials

CradleCare Support Agreement

Enterprise Cloud ManagerNetwork Management & Application Platform

Global Leader in 4G LTE Network Solutions

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Rapidly deploy and dynamically manage networks at geographically distributed locations with Enterprise Cloud

Manager, Cradlepoint’s network management and application platform. Improve productivity, reduce costs,

and enhance the intelligence of your network and business operations.

+ Zero-touch Deployment: Configure devices by groups or individually, and update firmware easily with a few clicks.

+ Simplified Management: Monitor device statuses in real-time and set proactive alerts for optimized 3G/4G data usage and network uptime.

+ Instant Insights: Always connected, real-time network analytics to manage data usage, performance, and costs.

DEPLOY & MANAGE THE INTELLIGENT NETWORK

KEY FEATURES + Tier 4 datacenter,

SSAE Type II (SAS 70) compliance compliance

+ Centralized management

+ WAN access over 3G/4G and wired Ethernet connections

+ Configure groups and individual devices

+ Remotely update firmware

+ Manage user access

+ Create alerts (downtime, security, & data usage)

+ Group & device reporting

+ Secure device registration and authentication

+ Efficient, bi-directional management protocols

+ Open API

Location services and geo-fencing only available in Enterprise Cloud Manager PRIME

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Proactive alerts and reporting enable you to better manage devices across your organization.

+ Robust analytics to manage performance, data usage, and costs

+ Application aware policies for intelligent WAN selection and optimization

+ Manage networks intelligently with real-time QoE analytics

+ Set alerts for 3G/4G modem connectivity issues, data usage, failed login attempts, modem removal, unauthorized users or configuration changes

Protect mission-critical applications – improve network uptime and performance while reducing costs:

+ Using cloud secure access, extend manage-ment capability to any primary router out-of-band without a static IP (ECM PRIME only)

+ Perform remote diagnostics — status reports and error logs

+ Troubleshoot without onsite IT support

+ Monitor 3G/4G data usage, avoid overages

+ Reduce truck rolls, saving time and money

+ Prevent poor customer experiences and lost revenue caused by Internet downtime

INSTANT INSIGHTS & INTELLIGENT MANAGEMENT

LOWER THE TOTAL COST OF OWNERSHIP

BusinessContinuity

InteractiveKiosks

DigitalSignage WiFi Transportation

BranchOffices

Location-based analytics

Cloud-based Out-of-Band Management (3rd party router CLI access)

+ Zero-touch configuration at installation for rapid deployment

+ Deliver services and applications for increased security and capabilities

+ Integrate easily with enterprise applications using Cradlepoint’s Open API

+ Cloud-managed instant scalability with no capital infrastructure costs

SCALE FASTER

+ Secure data transactions with advanced VPN options

+ Integrate Zscaler Internet Security to inspect and filter “direct to internet” traffic with near-zero latency

+ Unified Threat Management (IPS/IDS) security options

+ Enterprise class Tier 4 datacenter, SSAE Type II (SAS 70) compliance

+ Upgrade firmware remotely — ensure up-to-date security and PCI compliance

PROTECT YOUR NETWORK

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Rogue AP detection

Upgrade firmware for devices & groups

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LEARN MORE AT CRADLEPOINT.COM/ECM

ZSCALER INTERNET SECURITY

Configured in minutes, best-in-breed Zscaler Internet Security protects your organization from web-based threats.

CP SECURE THREAT MANAGEMENT

A comprehensive intrusion prevention and detection system (IPS/IDS) that is powered by Trend Micro’s industry leading DPI engine.

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Functionality Standard PRIME

Aggregate Data Usage

Cellular Data Usage

Troubleshooting (Ping & Traceroute)

Location Services

+ Map Location

+ Geo-fence

Linked Router Management (LLDP)

Advanced Enterprise Routing

+ OSPF / BGP / RIP

+ VRRP

+ STP

+ NHRP

Advanced VPN & Tunneling Protocols

+ OpenVPN (SSL VPN)

+ L2TP

NEMO/DMNR Primary

NEMO/DMNR Failover

Console

+ Command Line Interface (CLI)

+ Out-of-Band Management

Historical Data

Multi-Carrier Software Defined Radio

Modem Firmware Updates

Group Dashboard

Create / Manage Groups

Configuration & Monitoring

Router Firmware Updates

Alerts Management

Analytics Dashboard

Cloud-based network management for distributed enterprises

Advanced, location-based all device network management

Real-time Configuration & Monitoring

Modems

Groups

Reporting

30 days 90 days

Advanced Location-Based Management

Alerts