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Practice Support Service Agreement Valerie Jackson, Practice Improvement Advisor MMC Physician-Hospital Organization Portland, Maine
Practice Support Service Agreement
Valerie Jackson,Practice Improvement Advisor
MMC Physician-Hospital Organization
Portland, Maine
About UsThe MMC Physician-Hospital Organization is a not- for-profit that serves as a bridge between the Community Physicians of Maine and Maine Medical Center with the shared goal of delivering high quality, cost effective healthcare to our communities.
Over 1000 physicians in 338 Practices (125 Primary/213 Specialty)
Services include: Practice Support Redesign Services Primary and Specialty Care
Coordination Behavioral HealthCare Program Contracting and Payer Relations
www.mmcpho.org
Redesign ServicesPractice CoachingPCMH CoachingTargeted InterventionsEducational Workshops
Practice Improvement Advisors (2.0 FTE)
Provider Relations Manager (.3 FTE)
Resources
Need to Create a Service AgreementTo define & clarify scope of
serviceTo establish mutual
expectationsTo determine initial length of
engagement To provide a mechanism for
service review
And perhaps most importantly….
To set the overall tone of the coach-leader-practice
relationship
Sample Agreement
Use & ResultsRolled out in early spring
2011Currently using with 6 of
the 16 practices we are actively coaching
Coaches find it very helpful, particularly in the initial discussion
Leaders like the clarity and the list of services “helps us to focus on what you can do vs. what you can’t do for us”
Next Steps
Continue to solicit feedback from practices
Revisit contract vs. agreement
Consider adding to list of services
Consider adding specific component to ensure leader/coach meetings
Contact Info:Valerie Jackson, Practice Improvement
[email protected] 207-482-7077
Questions?
Comments?
