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Remote Diagnostic Services Increased availability for maximized productivity Crane and Harbor Services
Remote Diagnostic ServicesIncreased availability for maximized productivity
Crane and Harbor Services
Maximizing cargo throughput
Container terminals are faced with the challenge of keeping the time for unloading/loading cargo to a minimum. This means high expectations for efficient and uninterrupted production – top level performance when it matters. Regardless of the size of the terminal, ABB’s Remote Diagnostic Services (RDS) help terminal operators increase the availability of cranes ensuring high throughput of cargo for minimized berthing time of container vessels.
Focus on preventing potential problemsAutomation is a key factor in ensuring the fast and accurate handling of cargo in crane and terminal operations. ABB’s electrification and automation systems fulfill the highest reliability requirements in crane operations. However, sometimes unexpected situations with cranes can occur. The Remote Diagnostic Services help you to act fast to resolve issues. And the valuable analysis of the crane data, and recommendations from our specialists included in the service allow corrective measures to be taken to prevent problems from occurring in the first place.
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Knowing the status of the valuable assets in your terminal is vital to ensure optimized performance. In the past, collecting fault statistics and making comprehensive analyses has been very time consuming. The periodical reporting included in ABB’s RDS package provides detailed information about events, warnings and faults for each crane during a defined period. Using this information, our experienced engineers can detect potential issues, make root cause analyses and provide recommendations for further actions.
For example, ABB’s specialists can identify ways to improve performance by optimizing parameter settings. Terminal operators can follow the improvement of crane operations through agreed key performance indicators, such as crane productivity, mean moves between failures (MMBF), crane availability and crane cycle time.
Improve terminal performanceThe periodical reports containing in-depth analysis of the crane data also help terminal operators and maintenance personnel understand how terminal performance can be improved. The reports provide a valuable contribution to maintenance plans, and enable corrective measures to be taken to ensure safety, and prevent losses in production. If larger improvement needs are identified, ABB as your partner can help you execute the relevant projects.
A proactive approach ensures optimized results
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Remote troubleshooting contributes to reliable crane operationABB’s 24/7 remote troubleshooting service enables a fast response if a critical situation with cranes should occur.
Instead of sending a service engineer to the site, the experienced and highly skilled engineer in ABB Cranes RDS center connects to the terminal’s system to acquire data from the Crane Information Management System (CIMS). Our engineers have comprehensive knowledge of the system and its components. This allows them to immediately analyze the root cause of the failure and, in many cases, propose fast, corrective measures.
If the problem requires actions to be taken on site, such as replacing a faulty component, the engineer on duty can quickly dispatch an ABB service engineer, or support the terminal’s maintenance crew in taking the necessary actions.
A secure and reliable remote connectionTo ensure privacy of information, several security measures are in place when using ABB’s Remote Diagnostic Services.
A secure VPN connection is used when ABB’s RDS Center connects to your CIMS. Access to the system is only possible when permission has been given by a named contact person in your organization.
To further ensure the security of the remote connection, all procedures, such as times for uploading data, are defined in detail with you in advance.
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Improving performance while reducing costs in crane operations
• Increased crane availability• Maximized productivity for all sizes of terminals• Optimized maintenance plans• Improved information and opportunities for competence development for on-site personnel
• Quick 24/7 remote troubleshooting from ABB’s Crane RDS Center - Immediate support by professionals in critical situations - Fault tracing and guidance for corrective actions - Case report after support from RDS Center
• Secure and reliable remote connection - Crane RDS Center access control according to terminal’s network policy
• Periodical reporting - Periodical production, maintenance and terminal performance analysis - Root cause analysis of critical faults and warnings - Analysis of statistics on, for example, events and warnings for early detection of trends and potential failures - Key performance indicators to follow up crane performance improvement - Recommendations for improvement activities
Main features of ABB’s Remote Diagnostic Services
Contact us
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[email protected]+46 21 32 50 00
[email protected]+31 10 407 8867
[email protected]+34 91 5819393
[email protected]+30 210 289 1500
[email protected]+1 262 785 32 00
[email protected]+65 6776 5711
[email protected]+400 820 9696 053
[email protected]+886 2 8512 7301
[email protected]+82 51 621 2560
www.abb.com/craneservices
Note:We reserve the right to make technical changes or modify the contents of this document without prior notice. With regard to purchase orders, the agreed particulars shall prevail. ABB Crane and Harbor Services does not accept any responsibility whatsoever for potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein. Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB Crane and Harbor Services.
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