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Creating a Dashboard for Frontline Staff to Improve Performance

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Creating a Dashboard for Frontline Staff to Improve Performance. Training Institutes 2010 Shannon Van Deman, MBA Knute Rotto, ACSW. Agenda. Introduce ourselves Why use dashboards? Who should use dashboards? Go through the steps involved in creating a dashboard Small group work - PowerPoint PPT Presentation
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Creating a Dashboard for Frontline Staff to Improve Performance

Training Institutes 2010Shannon Van Deman, MBAKnute Rotto, ACSW

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AgendaIntroduce ourselvesWhy use dashboards? Who should use dashboards?Go through the steps involved in creating a dashboardSmall group workIntroduce Choices dashboardLessons learned and next steps2

Choices, Inc.Non profit care management organization created in 1997Developed around a community need: high cost youth out of stateBlended system of care principles with wraparound values and managed care technology.3

2201801008020Indianapolis Indiana (1997)Cincinnati Ohio (2002) Rockville Maryland (2005)Baltimore County Maryland (2006)Washington DC (2008)Choices Care Management Over 150 Employees$36 Million Annual BudgetOver 600 youth served in Child Family Teams dailyWorking across ALL child serving systems 60% CW4

PLANChild WelfareTeacherFamilyPastorFriendMental Health/Substance AbuseCare CoordinatorCare CoordinationCase RateProvider Network5

Why Use a Dashboard?Simple presentation of informationAvailable as neededCommon languageImproves performance6

Who Should Use a Dashboard?Board of DirectorsGrowing focusedExecutive managementImprovement focusedFrontline staffOperations focused7

Steps to Build a DashboardIdentify key performance metrics8

Choices Dashboard: Key Performance MetricsYouth and family functioningTime spent with youth and familiesDollars spent on youth and familiesService mix9

Steps to Build a DashboardIdentify key performance metricsFigure out how to capture the information10

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Steps to Build a DashboardIdentify key performance metricsFigure out how to capture the informationFigure out how to deliver the information12

Dashboards13

Dashboards

Dashboards

Dashboards

Dashboards

Steps to Build a DashboardIdentify key performance metricsFigure out how to capture the informationFigure out how to deliver the informationIntroduce the dashboard to staff- Lesson Learned - Roll out is KEY!18

Next Steps: Fun Future DirectionsTicker TapesBusiness School

Corporate Names19

Visualizing Demographics

Visualizing Strengths & Needs

SummaryIntroduced ourselvesWhy should you use dashboards? Who should use dashboards?Went through the steps involved in creating a dashboardSmall group workIntroduced Choices dashboardLessons learned and next steps22

ConclusionsDashboards are beneficial for frontline staffThey manage huge amounts of tax payer dollarsThey work across systems and facilitate meetingsThey are responsible for the children and families they serveCan help advance childrens mental health 23

Thank You!www.ChoicesTeam.orgChoices, Inc.4701 N. Keystone Ave.Suite 150Indianapolis, IN 46205(317) 726-2121

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