A presentation by Skyler D., Ethnographer/Quality EngineeringA Collaboration of Employees & Management

Inspection Technique Sheets

Creating Clarity

Errors in:• Masking• Part Mark• Part Configuration

Lead to:• Product Rejects• Escapes• Increased Cost

?

Challenge

Engineers & QAs:Create

• Tech Sheets• Shop Aids• Descriptions on Work Orders

Workers:• Encounter complicated

information daily• Have different

communication styles• Come from different

educational backgrounds• All have different skill sets,

talents, and challenges

Challenge

The people:Language Challenge

English is not the first language of some of our most talented employees.

“I have hard time with too many words. I understand this [points to the word ‘masking’] and this [points to the masking dot diameter number]. Make with pictures. Not so many words. That will help.” -Masker

Challenge

ChallengeOld, complicated masking sheet. Employees always asked for help and clarification.

The people:Language Challenge

In the mix of language and communication challenges, ASL is used by many of our employees.

“Sentences can be read and understood differently from employee to employee.” -Supervisor

Challenge

Challenge“No Paint Required” statement caused confusion and an unnecessary rejection.

The people:Newer employees

New employees often have a difficult time adapting to aerospace data and drawings, including understanding old tech sheets & shop aids.

“This shop aid is really confusing and I’m having a hard time understanding the drawing, can you help?” –Finish Inspector

Challenge

ChallengeBoth sides of part are flat. Employees always asked for clarification.

What are the main goals?

Eliminate Errors

&

Create Inspection Technique Sheets PRO-ACTIVELY rather than reactively.

Goals

Additional Goals

Goals

• Bridge the gap between Engineering and the workers who complete the work order operations

• Clarity

• Consistency

• Increased productivity & reduced cost

What’s the Solution?

SolutionCreate a communication cycle between the workers and the engineers.

Assemble a team of Quality Engineering Aidesand train them to create Inspection Tech Sheets to a single standard

Solution

• Research each job

• Ensure all information is accurate

• Review Engineering Masters

• Focus on images & symbols

• Brevity with words

• Accurate & clear photos of parts at each pertinent work instruction step

Designate a Team Lead to ensure Consistency

Solution

Clarity

Get feedback from an employee who will be using that information to complete their work.

Understand the Person AND the Process.

Focus on Images & Symbols

Solution

To help workers understand the work order operation, technical information, and drawings.

Add Inspection Check& Rejection History

Solution

To help the Quality Inspectors look at the main, identifying features.

Feedback

“This is much clearer. I understand now. Thank you.”

H.T., Masking

Feedback

“Better.” [thumbs up]

“Thank you.”

M.C., Finish Inspector

Feedback

Feedback

“It would be great if we could have video tech sheets for some of our more complicated parts.”

-Engineering

In closing…

Thank you

By having a positive, ‘can do’ attitude

we, as a team, can

help create clarity through consistentInspection Technique Sheets.

“Through responsible management and solid corporate partnerships, we create and maintain a stable, rewarding place of work, where persons

with disabilities contribute their skills.”