EKO ELECTRICITY DISTRIBUTION COMPANY (EKEDC)

CREDITED ADVANCE PAYMENT FOR

METERING IMPLEMENTATION (CAPMI)

BY

S.A.EDOHO

• One of the top priorities of Eko Electricity Distribution Company is to bridge the metering gap by ensuring that metering facility is provided for unmetered customers as soon as possible.

• Metering Gap particularly poses a serious challenge to our business and is evident by the fact that about 51% of our customers are billed on estimate.

• This has continually put strain on the much desired good and cordial relationship with our esteemed customers

• The following statistics revealed more on the metering gap.

Total Customer Population 354,048

Metered MD Customers 3,505

Metered Non-MD Customers 53,330

Prepayment Customers 115,701

Unmetered/non-functional metered MD Customer

1,959

Unmetered/non-functional metered Non-MD Customers

178,553

CHART SHOWING MD CUSTOMERS METERED AND UNMETERED PERCENTAGE

3505, 64% 1959,

36%

METERED

UNMETERED/ NON-FUNCTIONAL METERS

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CHART SHOWING NON-MD CREDIT CUSTOMERS METERED AND UNMETERED

PERCENTAGES

53,330, 23%

178,553, 77%

METERED

UNMETERED/ NON-FUNCTIONAL METERS

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TOTAL POPULATION

172,536 49%

180,512 51%

METERED

UNMETERED/ NON-FUNCTIONAL METERS

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• Consequently this has led to Huge outstanding debt due to customer’s apathy to

bill payment.

Loss of Good will, as customers see some staff of our company as being mischievous and corrupt.

Inability to deploy Transformers, Meters and other required equipment that may help to give quality service to our customers.

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• However with the window of opportunities put in place by NERC through the introduction of CAPMI.

• This allows DISCOs to accept a refundable advance

payment from willing customers for metering.

• The scheme is a metering intervention programme designed to achieve the following 1. Reduction in metering gap 2. Improvement in Revenue generation 3. Elimination of estimated Billing 4. Commercial losses reduction

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• It is with great enthusiasm that Eko keyed into this vision and has taken steps to take it to the next level.

• We have embraced the scheme fully with the sole aim of ensuring our esteemed customers’ satisfaction.

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• After series of preliminary preparation and arrangements, Eko Electricity Distribution Company officially flagged off the CAPMI scheme on the 18th July 2013.

• Presented below is the progress report of activities under the CAPMI scheme

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• Eko Electricity Distribution Company in line with the directive from Nigerian Electricity Regulatory Commission (NERC) appointed Mr. Samuel A. Edoho –(Principal Manager, Marketing) as Project Manager for CAPMI scheme with the responsibility to co-ordinate the process and implementation of the scheme.

• The company in compliance with the regulatory body opened a joint account at Ecobank to enable customers under CAPMI scheme make payment for the different categories of meters.

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• To further make this metering intervention programme a reality, various materials that would be needed were identified, designed and provided by Eko Electricity Distribution Company. Such materials include:

EKEDC Form 74,

EKEDC CAPMI stamp

CAPMI Invoice,

CAPMI seals

CAPMI Bank Tellers

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CAPMI Installation forms

CAPMI Main/installation inspection forms

Sealing certificates,

Bar code Readers

Meter requisition forms

Credit check forms

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• The Management team and core drivers of the scheme from the Business Districts were trained on the guidelines/process flow for issuance, installation and payment of meter vendors in accordance with CAPMI.

• Process flow for supply, programming of meters according to CAPMI was also discussed extensively and mode of operations communicated to vendors accordingly.

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PROCESS FLOW FOR ISSUANCE, AND INSTALLATION OF METER IN ACCORDANCE WITH CAPMI

CUSTOMER COLLECTS EKEDC Form 74, Fills and submits

Credit Check & Customer Outstanding Balance Check

Check ok?

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Customer settle outstanding

balance

Yes

No

BM instructs installation inspector to check

installation of premises

Premises installation

ok

Amend Installation

Prepares installation Report

Yes

No

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DA prepares & issues EKEDC INVOICE & CAPMI

teller to customer

Customer pays into designated account

Bank sends Payment Alert

Alert issued to trigger Amortization process

(D-Days)

(D+ 3 Days)

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Issuance of Work order by EKEDC

Installation of Meters by vendors/ Installers

(D+ 7 Days)

(D+ 28 Days)

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EKEDC generates a new set-up details

Compare customer details

with CAPMI documents

Use generated CAPMI Report to check installation

EKEDC Installs Seal Customer signs

(D+30 Days)

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Vendor request for payment

• The training programme opened forum for ventilation and exchange of ideas on the most effective way of operating CAPMI scheme.

• Limitations of the existing metering system were identified and solutions proffered to guide against its re-occurrence in CAPMI.

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PROCESS FLOW FOR SUPPLY, PROGRAMMING OF METERS ACCORDING TO CAPMI

Suppliers supply meters with soft copy of group codes

Suppliers supply meters with soft copy of group codes

Suppliers supply meters with soft copy of group codes

Suppliers supply meters with soft copy of group codes

Suppliers supply meters with soft copy of group codes

Suppliers supply meters with soft copy of group codes

• Main/Installation inspectors were also trained on how to use the right instrument to conduct insulation and earth resistant test as well as other inspections to determine the load inventory of CAPMI applicants.

• At the end of the training programme, Participants pledged their total commitment to support this new metering scheme.

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• There was also Discussion /Meeting with some major

manufacturers/ Vendors /Suppliers of meters on: The Road Map of the CAPMI scheme Essence of the program The process flow The roles of the vendors/manufacturers The need for quality meters. Tested/Certification by Meter test station Oshodi Proper handling of meters in business and installation at

customer premises. Joint inspection of customer premise s with EKEDC

main/Lines inspector to ascertain readiness of customer for metering modality for payment.

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• The Company in its efforts to give CAPMI programme wide publicity and acceptance also organized public awareness through the mass media, this was carried out via: television,

radio

newspaper advertisement,

handbills,

display and demonstration of the various types of meter.

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• The main thrust of the media plan/ schedule, spanning four weeks, was to further highlight and espouse the benefits inherent in the CAPMI initiative

• In the media plan, three major national dailies, The Punch Newspaper, The Nation Newspaper and Business Day Newspaper were used for advertorial placement purposes.

• While the airwaves of the electronic media such as Channels Television, AIT/Ray power FM, Wazobia FM and Radio Lagos were also explored with the placement of public announcement, advert messages and jingles.

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PROVISION OF CAPMI MATERIALS BY EKEDC MGT. i.e 1. EKEDC Form 74. 2. EKEDC CAPMI stamp 3.CAPMI Invoice 4. CAPMI Seals 5.CAPMI Bank Teller 6.CAPMI Installation Forms 7.CAPMI main/Installation inspector forms 8.Sealing Certificates 9.Bar code Reader 10. Meter requisition forms 11.Credit check forms

ORIENTATION AND TRAINING OF BMs,SMMs, SM(F&A),MGR.

N/SERVICE, MGR. P&C AND PRO

INTRODUCTION OF CAPMI SCHEME BY NERC

PRESENTATION OF CAPMI SCHEME TO EKEDC BY NERC

APPOINTMENT OF PROJECT MANAGER BY EKEDC

OPENING OF JOINT ACCOUNT AT ECOBANK

IDENTIFICATION & DESIGN OF MATERIALS FOR CAPMI PROJECT i.e 1. EKEDC Form 74. 2. EKEDC CAPMI stamp 3.CAPMI Invoice 4. CAPMI Seals 5.CAPMI Bank Teller 6.CAPMI Installation Forms 7.CAPMI main/Installation inspector forms 8.Sealing Certificates 9.Bar code Reader 10. Meter requisition forms 11.Credit check forms

ORIENTATION AND TRAINING OF GMs, AGMs AND PMs AT

CORPORATE HEADQUARTERS EKEDC

ON THE JOB TRAINING OF CAPMI MAINS/INSTALLATION

INSPECTORS

GENERATION OF MONTHLY CAPMI INSTALLATION REPORT - CAPMI

PROJECT MANAGER

CUSTOMER AMORTISED LOAN REFUND EFFECTED THROUGH A

REBATE ON FIXED CHARGE

FLAG OFF OF CAPMI - MD/CEO EKEDC

MEDIA ADVERTISING *TV ADVERT *RADIO ADVERT *NEWSPAPER ADVERT

PUBLIC AWARENESS THROUGH MASS MEDIA

*PUBLIC RELATIONS ACTIVITIES *HANDBILLS *CUSTOMER PARLIAMENT *DISPLAY/DEMONSTRATION OF VAROIUS TYPES OF METER *CUSTOMER CONSULTATIVE FORUM

REVIEW OF CAPMI SERVICE REPORT - AGM CS- CAPMI PROJECT

MANAGER

SUBMISSION OF CAPMI PROGRESS REPORT TO NERC -

MD/CEO

Chart showing activities under CAPMI

CONCLUSION

• We are committed to ensuring the success of this programme.

• EKEDC has metered 3323 customers under CAPMI scheme as at 21st November,2013.

• The scheme is on going and we hope to reduce the metering Gap in the company as soon as possible.

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Thank you