Criteria for selection of potential CRMI’s

Carey Edwards

LMQ

Designs CRM training sessions

• Identifies training requirements & delivery resources

• Sets Objectives

• Builds in methods of evaluating training effectiveness

• Incorporates a variety of activities in design

Designs CRM training sessions

• Identifies training requirements & delivery resources

• Sets Objectives

• Builds in methods of evaluating training effectiveness

• Incorporates a variety of activities in design

Prepares resources

• Ensures activities are practical & realistic

• Ensures facilities meet requirements

• Assists in the preparation of briefing materials

• Ensures materials are adequate and clear

Prepares resources

• Ensures activities are practical & realistic

• Ensures facilities meet requirements

• Assists in the preparation of briefing materials

• Ensures materials are adequate and clear

Integrates CRM training

• Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate

• Makes links with flight safety, customer service, company policy

Integrates CRM training

• Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate

• Makes links with flight safety, customer service, company policy

Creates a climate conducive to learning

• Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality

• Clarifies training objectives & methods

• Ascertains & supports trainees needs

Creates a climate conducive to learning

• Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality

• Clarifies training objectives & methods

• Ascertains & supports trainees needs

Presents knowledge

• Communicates clearly, accurately and adequately

• Creates and sustains realism in the detail

• Maintains interest

Presents knowledge

• Communicates clearly, accurately and adequately

• Creates and sustains realism in the detail

• Maintains interest

Facilitates learning andcoaches individuals

• Encourages trainees to get involved• Focus is on trainees not themselves• Overtly supportive of CRM

principles in word & deed (ie, role models good CRM)

• Motivating, patient, confident and assertive manner

Facilitates learning andcoaches individuals

• Encourages trainees to get involved• Focus is on trainees not themselves• Overtly supportive of CRM

principles in word & deed (ie, role models good CRM)

• Motivating, patient, confident and assertive manner

Facilitates learning andcoaches individuals (2)

• Uses exercises and activities to maximise learning

• Recognises and responds to individuals needs

• Encourages mutual support, teamwork and sharing of individual learning experiences

Facilitates learning andcoaches individuals (2)

• Uses exercises and activities to maximise learning

• Recognises and responds to individuals needs

• Encourages mutual support, teamwork and sharing of individual learning experiences

Monitors & reviews progress

• Continuously monitors and responds flexibly to the training session

• Ensures objectives are achieved

• Reviews progress with trainees against formal benchmarks

Monitors & reviews progress

• Continuously monitors and responds flexibly to the training session

• Ensures objectives are achieved

• Reviews progress with trainees against formal benchmarks

Assesses trainees performance

• Assists trainees to assess own individual and team performance against CRM standards

• Sets new or additional learning objectives

Assesses trainees performance

• Assists trainees to assess own individual and team performance against CRM standards

• Sets new or additional learning objectives

Evaluates CRM training sessions

• Elicits feedback from trainees

• Tracks training session processes against agreed criteria

• Elicits formal course evaluation from trainees

• Keeps appropriate records

Evaluates CRM training sessions

• Elicits feedback from trainees

• Tracks training session processes against agreed criteria

• Elicits formal course evaluation from trainees

• Keeps appropriate records

Evaluates & develops own practice

• Regularly reviews own performance, strengths & development needs

• Collects feedback about performance from others

• Keeps abreast of developments from Regulator, trade press, etc.

• Maintains a written development record against a development plan

Evaluates & develops own practice

• Regularly reviews own performance, strengths & development needs

• Collects feedback about performance from others

• Keeps abreast of developments from Regulator, trade press, etc.

• Maintains a written development record against a development plan

Selection Criteria

• Knowledge of CRM

• Knowledge of aviation operations

• Confidence

• Listening skills

• Questioning skills

• Respect for others

• Manage their body language

• Courage

Selection Criteria

• Knowledge of CRM

• Knowledge of aviation operations

• Confidence

• Listening skills

• Questioning skills

• Respect for others

• Manage their body language

• Courage