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©2010 SugarCRM Inc. All rights reserved.
04/10/2023
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What’s New in Sugar 6.2
©2010 SugarCRM Inc. All rights reserved.
Sugar as a Platform
CRM Made Global
CRM Made Mobile
CRM Made Social
04/10/2023
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What’s New: Sugar as a Platform
©2010 SugarCRM Inc. All rights reserved.
Simplified CustomizationsSugar Logic™
Sugar Studio™
Greater ChoiceSupport for Oracle 11g
BitRock’s BitNami
B2B and B2C configuration
Quality and Stability
Simplified Customizations: Sugar Logic
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Calculated Fields support for Date and Datetime fields and functions
Dependent Fields to display/hide fields based on formulas
Simplified Customizations: Sugar Studio
04/10/2023
©2010 SugarCRM Inc. All rights reserved. 6
Copy/Sync EditView and DetailView
Create custom Relate fields to relate records to Users
Search for records using date and number ranges
04/10/2023
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Greater Choice: More Deployment Options
©2010 SugarCRM Inc. All rights reserved.
Support for Oracle 11g
BitRock’s BitNamiSimplifies deployment of Sugar on Amazon EC2
B2B vs B2CB2B - Account module required
B2C - Account module not required
Module Loader loadable module
04/10/2023
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What’s New: CRM Made Global
©2010 SugarCRM Inc. All rights reserved.
22 languagesAdmin can set which languages are available to users
Support for right to left languages
Will allow for Hebrew and Arabic language translations
04/10/2023
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What’s New: CRM Made Mobile
©2010 SugarCRM Inc. All rights reserved.
Sugar Mobile for Android
New Charting Engine
Sugar Mobile for Android
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Support for Android OSUI designed to fit AndroidSame functionality as Sugar Mobile for iPhone
Additional functionalityImport contacts and leads from phone address bookEmail reports and quotes using phone email client
New Charting Engine
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Bolder, brighter colors
Additional capabilities
HTML5iPad compatible!
Charts for Sugar Mobilein next Mobile release
04/10/2023
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What’s New: CRM Made Social
©2010 SugarCRM Inc. All rights reserved.
Social CollaborationLotusLive Meetings and Files
Google Docs
Cisco WebEx
GoToMeeting
InsideView
Sugar Activity Streams*Reply to and delete posts
View user pictures
Better filtering
Follow Twitter feed
Read Facebook news feed
Administrative control
* Formerly known as My Sugar Feed
Social Collaboration: LotusLive
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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LotusLive MeetingsQuickly schedule LotusLive meetings without leaving Sugar
Send LotusLive meeting invitations to Sugar users and other people outside the system
Click buttons in Sugar to host and to join LotusLive meetings
Social Collaboration: LotusLive
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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LotusLive FilesUpload files to LotusLive without leaving Sugar
Access LotusLive files without leaving Sugar
Share and collaborate on files with Sugar users and other people outside Sugar through LotusLive
Social Collaboration: Google Docs
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Google Docs Upload documents to Google Docs directly from Sugar
Access Google Docs files directly from Sugar
Share and collaborate on documents with Sugar users and customers and partners
Social Collaboration: Cisco WebEx and GoToMeeting
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Cisco WebEx & GoToMeetingSchedule, edit, start and join Cisco WebEx and GoToMeeting directly from within Sugar
Send invitations to Cisco WebEx and GoToMeeting to other Sugar users and external attendees.
Social Collaboration: InsideView
04/10/2023
©2010 SugarCRM Inc. All rights reserved. 17
Sales intelligence solution
Data aggregator from print and online media
International data
“InsideView for Sales Free” is pre-built into Sugar
Upsell to subscription service
6.2.x (not in Beta or RC)
Sugar Activity Streams
04/10/2023
©2010 SugarCRM Inc. All rights reserved.
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Activity Stream DashletIncreased collaboration
Reply to internal posts
Delete internal posts
View user-provided profile pictures within posts
Social Media IntegrationView Facebook feed
View Twitter feed
Administrative Control
04/10/2023
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6.2 Matters To You…
©2010 SugarCRM Inc. All rights reserved.
PartnerPlatform to easily customize and extend to other applications
Fit & Finish
Oracle 11g support
Easier deployment to Amazon EC2
CustomerSimplified configurations
Additional language support
Android support
Charts on iPad
Social CRMSocial collaboration
Social profile
Release Schedule
04/10/2023
©2010 SugarCRM Inc. All rights reserved. 20
Weekly Betas
Release Candidates
GA
March April May June
SugarCon On-Demand
Upgrades
