Local service - Global strengthThe Ireland IT support franchise network

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FREE ITassessmentBUSINESS

SOLUTIONS

part of the Computer Troubleshooters Franchise

SoLutionS CataLoGue

these are some of the great providerswe use to deliver our excellent service

Ranging from Home User, through SMB to Enterprise, ESET have a range of award winning products covering most platforms. ESET have more VB100 awards than any other vendor and the only antirivus vendor to NEVER miss an “In the Wild“ virus in Virus Bulletin‘s prestigious VB100 testing for over 14 years. ESET also have more av-comparatives advanced+ awards for proactive detection than any other vendor, along with many other awards and certifications.

ESET are the preferred Antivirus/Security vendor for Computer Troubleshooters, who in turn are one of ESET‘s most trusted “Silver Partners“. Contact your Computer Troubleshooter for pricing and/or more info.

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The Microsoft Office you know, powered by the cloud.

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BUSINESSSOLUTIONS

For any of our services call your Local Computer Troubleshootertoday.

CT Business Solutions simply provide you with one proactive source for managing all

of your business technology.

CT BUSINESS SOLUTIONS

Managed Service Solutions Page 4 and 5

Hosted Cloud Solutions Page 6

Office 365 Page 7

VoIP Hosted Telephony Solutions Page 8

Internet Security Solutions Page 9

Data Backup and Disaster Recovery Page 10

Troubleshooting and Repair Page 11

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Is your business technology reliable? What really happens when your technology lets you down?

MANAGED SERVICESOLUTIONS

How much staff time is wasted dealing with slow computers or system crashes?

..... and if your system crashes how do you recover your data?

If your business can’t run without technology then you need to consider proactive managed services.

Managed Services can include:• 24/7 monitoring works to keep your systems running smoothly. Reducing

technology downtime, problem prevention instead of problem rectification• Higher staff productivity with less time wasted on computer problems• Individually tailored to suit the needs and requirements of your business• Predictable expenses for easy budgeting with one fixed monthly fee• Single point of contact for all IT and technology issues• Peace of mind allowing you to work on your business while we look after your IT

AND we will respond quickly if emergencies do arise.

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What does Managed Services really mean?

MANAGED SERVICESOLUTIONS

MaintenanceAutomated Real-Time Monitoring and Alerting 24/7Automated preventative maintenance

SecuritySecurity software and licences included

Microsoft patch management

Anti-virus software update management

Firewall management

Backup management

SupportRemote support as needed

On-site support as needed

Priority support for remote and on-site services

Additional service discount for any work outside the contract

administrationIT reviews with Account Manager

Comprehensive performance reports

Managed computer and software inventory

Complete site audit including documentation

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30 dayFREE trial

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• Hosted mailboxes can give you emails synchronised on all your devices wherever you are in the world. This can also include your calendar and tasks, and with a professional email address

• Hosted email archiving stores historic emails for backup or regulatory purposes• Hosted virtual servers give you all the benefits of having your own server with

none of the headaches associated with managing your own hardware• Hosted virtual desktop allows access from anywhere, any device, anytime• File sharing and collaboration tools allows you to collaborate with colleagues

and suppliers on the same project with as many staff as necessary and have an audit trail of changes

• Private cloud solution - a dedicated resource in the cloud without losing the protection or security a traditional on-premise solutions provides

We can provide a full assessment and plan for migrating your IT systems to a hosted cloud based platform, saving you on hardware investment costs and maintenance, all for a flat monthly fee.

Cloud computing is very flexible and when combined with Office 365 can allow you and your staff to work anywhere.

HOSTED CLOUDSOLUTIONS

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With Microsoft Office 365 you can get work done virtually anywhere.

OFFICE 365

Always up-to-date - never buy a new version of office again.• Use Office on your smartphone and tablet.• Save to the cloud for backup and anywhere access.

99.9%

Fully installed Office applications Word, Excel, Powerpoint, Outlook, Publisher and Onenote on up to 5 PCs or Macs

Office on tablets and phones, full and installed on Up to 5 tablets and 5 mobiles

Online versions of office including Word, Excel and Powerpoint

File sharing and storage up to 1TB storage/user

Business-class email, calendar and contacts with a 50GB mailbox

Unlimited online meetings, IM and HD Video Conferencing including Skype for business app

Yammer to help employees collaborate across departments, locations and business apps

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Office 365 Business Premium

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Would your business benefit from a phone service that delivers affordable, incredibly advanced, business phone services over your landline or internet connection without having to purchase or change your existing equipment?

• Significant call savings on Eir, Vodafone and other carriers• Keep your existing telephone numbers• Call recording – easily record and save all telephone calls• All Calls and Lines plus 1800, 1850, 1890, 0818 and any national Area Call

numbers (e.g.: Get a local Dublin number for your business)• Remote workers and offices just an extension away• Call queueing, time of day routing and full call statistics• Bespoke Intelligent Voice Routing such as press 1 for sales, 2 for service etc.• Flexible service plans to suit your needs

Enjoy big business phone features for a fraction of the cost.

Our Virtual Office solution is a complete business phone system that delivers affordable, advanced business phone services.

VoIP, TELEPHONYAND CALL SOLUTIONS

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When businesses are so reliant on technology an IT Security system is essential. As well as protection against viruses, malware and spyware a good security system can help filter content to prevent improper use.

• Firewalls - either a hardware or internet based firewall is the first line of defence for your network

• Spam control - capture and destroy unsolicited email before it reaches your device

• Anti virus and anti malware - essential for protection against viruses, spyware and malware

• Content filtering - block internet site types or the time they can be accessed and apply restrictions as needed

• Mobile security - anti virus, password protection and anti theft with tracking can protect your mobile/tablet devices with the added ability to wipe your data remotely if the mobile is lost or stolen

• Virtual Private Networks (VPN) - allow secure access to your network from any location

Internet security protection.

INTERNET SECURITY SOLUTIONS

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Backup is an essential part of any business - our IT experts can advise you what is best for your business.

DATA BACKUP ANDDISASTER RECOVERY

• On-site scheduled backup - data backup to a local storage device at scheduled intervals

• Online scheduled backup - data backup to off premise storage device• Real-time recovery backup - continuous incremental image replication to a

local backup disaster recovery (BDR) device• Server backup - simultaneously backup users to a local windows server• Cloud backup - all backup images and files are securely transmitted to remote

servers located in secure EU data centres for maximum safety• On-site virtual server - in case of a server failure, our on-site virtual server

can be remotely configured to assume the functions of a dead machine in less than one hour

We also can help with recovery of data and systems if the unthinkable happens utilising our disaster recovery systems, some of which can have you (and your staff) back up and running within minutes of a major failure.

• Data and system recovery - Where data backup and recovery have been successful

• Data recovery - when physical damage has occurred or when traditional methods are unable to recover data we call in the specialists. The physical device is shipped to a laboratory for examination

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Keeping your business in business is our business.

TROUBLESHOOTINGAND REPAIR

• Troubleshooting - Networks, operating systems and applications• Remote access diagnostics - Many technology issues can be diagnosed and

rectified using our remote support capability• New equipment - Advice, sales and installation• Hardware - Installations, setups, repairs, routine maintenance and tune-ups• Networks - Design, installation, support and maintenance• Email and internet - setup, assistance and spam protection• Onsite services• Expert IT advice and consulting

The list is endless – talk to one of our technicians about any of your technology and IT needs.

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The Ireland IT support franchise networkLocal service - Global strength