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Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey
Dear Survey Participant,
The Sustainable Infrastructure Committee (SIC) of the American Water Works Association (AWWA) is conducting a nationwide survey on current sustainable infrastructure practices among water and wastewater utilities. The primary objective is to accelerate the understanding of sustainable infrastructure principles and practices. Additionally, the SIC anticipates that the findings of this effort will also serve as the basis for additional educational efforts and publications by AWWA.
This survey should take no more than 15 minutes to complete and is intended for individuals affiliated with a water and/or wastewater utility.
The survey questions focus on how your utility incorporates sustainability into infrastructure planning, operation, decision-making, reporting, and evaluation.
Thank you in advance for your participation.
Click Next to Continue
Results will only be provided in aggregate; AWWA keeps all individual respondent/utility information CONFIDENTIAL. There are no foreseeable risks associated with your participation in this survey, nor is there any compensation for completing the survey.
Established in 1881, the American Water Works Association is the largest nonprofit, scientific and educational association dedicated to managing and treating water, the world’s most important resource. With approximately 50,000 members, AWWA provides solutions to improve public health, protect the environment, strengthen the economy and enhance our quality of life.
1. Select the title that most accurately represents your position.
Demographic & Background Information
*Executive (General Manager, Commissioner, Board Member, City Manager, Municipal Superintendent, Mayor, President, Vice President,
Owner, Partner, Director, etc.)
Management/Non-Engineering (Division Head, Section Head, Manager, Department Head, Comptroller, etc.)
Design and Engineering/Both Managerial and Non-Managerial (Chief Engineer, Civil, Mechanical, Electrical, Environmental, or Field
Engineer, Planning Manager, System Designer, etc.)
Scientific/Non-Managerial (Chemist, Biologist, Biophysicist, Researcher, Analyst, etc.)
Purchasing (Purchasing Agent, Procurement Specialist, Buyer, etc.)
Operations (Foreman, Operator, Maintenance Crewman, Service Representative, etc.)
Marketing & Sales/Non-Managerial (Market Analyst, Marketing Representative, Salesperson, Sales Representative, etc.)
Other
Page 2
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey2. Select the type of utility that you represent.
3. What state does your utility serve?
4. What population does your utility serve? Population refers to the total number ofpeople served by all service accounts.
5. How many million gallons per day does your utility treat or handle on a daily basis?Refers to the estimated average daily use or demand on a system.
My utility uses or participates in the following practices, technologies and/or strategies. Check all that apply.
*
*State:
*
Drinking water
Wastewater
Drinking Water Sustainable Infrastructure Practices
Water Services Only
Wastewater Services Only
Both Water and Wastewater Services
0 - 10,000
10,001 - 50,000
50,001 - 100,000
100,001 - 500,000
>500,001
Wholesaler, do not serve directly
Page 3
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey6. Water Infrastructure Technologies & Practices
7. Demand Management & Community Engagement
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative
billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Page 4
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey8. Energy Management & Renewable Energy
9. Other: Use the spaces below to describe other innovative sustainable infrastructurepractices or technologies used by your utility.
My utility uses the following technologies or strategies. Check all that apply.
Other
Other
Wastewater Sustainable Infrastructure Practices
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
Actively promote energy conservation within our utility
Page 5
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey10. Wastewater Treatment Infrastructure Technologies & Practices
11. Demand Management & Community Engagement
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
Side stream nutrient removal
Wetlands: subsurface flow
Real time water quality monitoring
Recycle treated water for non-potable use
Potable water reuse
Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Recycle construction materials and construction waste
Use low emission utility owned vehicles and construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
All reports to our governing body address factors related to our sustainability policy
Nutrient fees or nutrient offset fees
Water quality trading programs
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Page 6
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey12. Stormwater Management & Green Infrastructure
13. Energy Management
14. Other: Use the spaces below to describe other innovative sustainable infrastructurepractices or technologies used by your utility.
My utility uses the following technologies or strategies. Check all that apply.
Other
Other
Combined Drinking Water and Wastewater Sustainble Infrastructure Practices
Installed wetlands
Vegetative covers and/or swales
Infiltration drainfields
Manage highway and/or airplane deicing
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
Wind turbines
Combined heat and power
Anaerobic digestion for wastewater treatment
Anaerobic digestion with methane and heat recovery
Anaerobic digestion with production of fuels and/or electricity
Actively promote energy conservation within our utility
Page 7
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey15. Water Infrastructure Technologies & Practices
16. Wastewater Treatment Infrastructure Technologies & Practices
17. Stormwater Management & Green Infrastructure
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
Side stream nutrient removal
Wetlands: subsurface flow
Recycle treated water for non-potable use
Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Installed wetlands
Vegetative covers and/or swales
Infiltration drainfields
Manage highway and/or airplane deicing
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Page 8
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey18. Demand Management & Community Engagement
19. Energy Management & Renewable Energy
20. Other: Use the spaces below to describe any other innovative sustainableinfrastructure practices or technologies used by your utility.Other
Other
Other
Sustainability Reporting & Evaluation
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative
billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
Wind turbines
Combined heat and power
Anaerobic digestion for wastewater treatment
Anaerobic digestion with methane and heat recovery
Anaerobic digestion with production of fuels and/or electricity
Actively promote energy conservation within our utility
Page 9
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey21. Does your utility publish or make publically available any of the following?(Plans may be published within the same document. Check all that apply.)
22. What tool(s) does your utility use to evaluate the sustainability of your water and/orwastewater infrastructure? (Check all that apply)
Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement approved by your governing body
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability consultants
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program
EPA’s Climate Ready Water Utilities Toolbox
USGBC LEED certification
Sustainability metrics are incorporated into performance evaluations for all staff
Sustainability metrics are incorporated into performance evaluations for all executive management
Other
Page 10
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey23. What metrics does your utility track for evaluating the performance of your operations?(Check all that apply)
Sustainability Drivers & Decision Making
Infrastructure failure rates
Water consumption and/or water delivery efficiency
Water use per household/capita
Wastewater treated per household/capita
Water used for non drinking purposes
Energy consumption per unit of water served and/or treated
Greenhouse gas emissions
Proportion of waterbodies monitored for water quality
Customer satisfaction
Proportion of community engagement
Service affordability
Full life-cycle costs
Other
Page 11
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey24. Who advocates for sustainability practices in your utility? (Check all that apply)
Governing Board (e.g. Board of Directors, City Council, Board of Supervisors)
Chief executive(s) (e.g., GM, CEO, City Manager)
Executive staff (e.g. Director of Public Works, Director of Resources, Dir. of Planning, Dir. of Engineering, Dir. of Operations, Deputy GM,
Department Director)
Mid-level management
Supervisor(s)
Line-level staff
Chief sustainability officer
Sustainability coordinator
Green team
Community
Major customers
Residential customers
Local media
Business leaders
Permitting agencies
Other utilities serving your area
Other
Page 12
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey25. When your utility invests in new infrastructures, what are the most important and leastimportant factors that the utility takes into account during decision-making? Rank most important (1) to least important (9).
26. Briefly describe what you would consider to be your utility's most successfulsustainable infrastructure practice.
Community feedback
Capital cost
Service lifetime
Climate Change
Full life-cycle costs
Energy efficiency
Water use efficiency
Source water protection
Habitat protection
Page 13
Sustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices SurveySustainable Infrastructure Practices Survey27. What factors make this (i.e. your response above) the most successful sustainableinfrastructure practice? (Check all that apply)
28. If you would be willing to participate in an interview with AWWA to share more aboutyour utility’s sustainability stories and best practices, enter your name and email address here.
Thank you for your time and feedback! We look forward to seeing you at the upcoming 2014 Annual Conference & Exposition in Boston.
Thank you for sharing your sustainability best practices!
Your Name:
Utility Name:
Email Address:
Community engagement throughout the process
Stakeholder and/or board satisfaction
Cost efficiency over the lifetime of the project
Improved environmental benefits
Lower greenhouse gas emissions
Energy efficiency
Reduced potable water consumption
Minimized the impact and/or volume of stormwater
Protected fresh water availability
Protected habitats and/or wetlands
Climate change readiness
Buy-in and support from the leadership and governing body
Project met and/or exceeded legislative targets
Other
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3652
Exe
cutiv
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anag
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ater
Ser
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100,
001
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0,00
04
3195
0376
84M
anag
emen
t/Non
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inee
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50,
000
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3195
0514
08M
anag
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inee
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vice
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0,00
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031
9506
2428
Man
agem
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on-E
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eerin
g (D
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ces
Onl
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100,
001
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0,00
023
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3195
0732
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180
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03
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3195
1741
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oth
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3195
3045
14D
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3489
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4135
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oth
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0,00
031
9575
2603
Exe
cutiv
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ener
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ater
Ser
vice
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9581
3511
Exe
cutiv
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0,00
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8217
45O
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pera
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5353
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9715
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2120
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oth
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288
3196
2669
57D
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oth
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9643
9144
Ope
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3197
6232
91E
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9833
2778
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9835
9610
Man
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Ope
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3198
6062
36M
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wVA
100,
001
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0,00
032
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9975
5233
Ope
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31.
832
0207
2721
Man
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Col
lect
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3209
9748
21D
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3212
8036
91D
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oth
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3212
9662
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07.
510
3213
9774
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5524
3217
5221
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5235
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532
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4026
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03.
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1753
9637
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3217
5633
48D
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oth
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2230
3217
5793
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6135
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3217
6156
97D
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3217
6165
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000
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gd32
1764
1118
Exe
cutiv
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ener
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anag
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Ser
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138
3217
6442
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03.
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1769
2693
Exe
cutiv
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Sel
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te
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How
man
y m
illio
n ga
llons
per
day
doe
s yo
ur
utili
ty tr
eat o
r ha
ndle
on
a da
ily b
asis
? (f
ill in
the
blan
k)
Que
stio
ns 6
- 9
: 1/
10
Logi
c di
rect
ed r
espo
nden
ts fr
om W
ater
Ser
vice
s O
NLY
(ch
eck
all t
hat a
pply
). E
mpt
y ce
ll re
pres
ents
not
che
cked
.
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
3193
0353
7731
9303
5938
LLow
impa
ct d
evel
opm
ent t
hat m
inim
izes
wat
er d
eman
dS
ourc
e w
ater
pro
tect
ion
plan
ning
Pot
able
wat
er r
euse
Rec
ycle
trea
ted
wat
er fo
r no
n-po
tabl
e us
eR
ain
barr
els
(e.g
. via
cus
tom
er r
ebat
es, u
tility
spo
nsor
ed in
stal
latio
ns)
3193
0359
84E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngR
ecyc
le c
onst
ruct
ion
mat
eria
ls a
nd c
onst
ruct
ion
was
teU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
Pro
vide
reg
ular
trai
ning
on
sust
aina
bilit
y pr
actic
es to
sta
ffIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
3193
0360
6731
9303
9334
3193
0499
4131
9305
6178
Rea
l tim
e w
ater
qua
lity
mon
itorin
gS
ourc
e w
ater
pro
tect
ion
plan
ning
3193
0615
2531
9306
1750
3193
0623
4231
9306
5973
3193
0671
4931
9306
8596
3193
0740
9531
9307
5306
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
en
3193
0913
03Lo
w im
pact
dev
elop
men
t tha
t min
imiz
es w
ater
dem
and
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Wat
er q
ualit
y tr
adin
gR
ecyc
le c
onst
ruct
ion
mat
eria
ls a
nd c
onst
ruct
ion
was
teU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
Pro
vide
reg
ular
trai
ning
on
sust
aina
bilit
y pr
actic
es to
sta
ffIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
3193
0942
3331
9310
3514
3193
1095
53M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3193
1494
72M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rec
ycle
con
stru
ctio
n m
ater
ials
and
con
stru
ctio
n w
aste
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3193
1555
1331
9316
0910
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
3193
1854
3831
9322
2578
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
ecyc
le c
onst
ruct
ion
mat
eria
ls a
nd c
onst
ruct
ion
was
te
3193
2729
5631
9329
9083
Wat
er In
fras
truc
ture
Tec
hnol
ogie
s &
Pra
ctic
es
Que
stio
ns 6
- 9
: 2/
10
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
3193
3171
4931
9334
4298
MMon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
er
3193
3470
8631
9341
5818
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
en
3193
4255
44E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngR
ain
barr
els
(e.g
. via
cus
tom
er r
ebat
es, u
tility
spo
nsor
ed in
stal
latio
ns)
3193
4812
86M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gS
ourc
e w
ater
pro
tect
ion
plan
ning
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Pro
vide
reg
ular
trai
ning
on
sust
aina
bilit
y pr
actic
es to
sta
ff
3193
5988
62M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Use
low
em
issi
on u
tility
ow
ned
vehi
cles
and
/or
cons
truc
tion
equi
pmen
tP
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
Incl
ude
sust
aina
bilit
y m
easu
rem
ents
rel
ated
to o
ur s
usta
inab
ility
pol
icy
in a
ll re
port
s to
our
gov
erni
ng b
ody
3193
6165
11M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
3193
6651
6931
9408
0498
3194
6000
75E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
3194
6800
83E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngP
otab
le w
ater
reu
seU
se lo
w e
mis
sion
util
ity o
wne
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es a
nd/o
r co
nstr
uctio
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ent
Em
ploy
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ateg
ies
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inim
ize
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atio
n an
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aint
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avel
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iven
Rep
urpo
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litie
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ent
Pro
vide
reg
ular
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ning
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aina
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y pr
actic
es to
sta
ffIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
3194
7174
2131
9500
1825
3195
0136
52P
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
3195
0376
8431
9505
1408
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enP
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
Incl
ude
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aina
bilit
y m
easu
rem
ents
rel
ated
to o
ur s
usta
inab
ility
pol
icy
in a
ll re
port
s to
our
gov
erni
ng b
ody
3195
0624
28R
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngG
reen
roo
fs (
e.g.
via
cus
tom
er r
ebat
es, u
tility
spo
nsor
ed in
stal
latio
ns)
Rai
n ba
rrel
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.g. v
ia c
usto
mer
reb
ates
, util
ity s
pons
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)R
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le c
onst
ruct
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mat
eria
ls a
nd c
onst
ruct
ion
was
teE
mpl
oy s
trat
egie
s to
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imiz
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erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enR
epur
pose
exi
stin
g fa
cilit
ies
and/
or e
quip
men
t
3195
0732
7131
9512
5457
3195
1741
35Lo
w im
pact
dev
elop
men
t tha
t min
imiz
es w
ater
dem
and
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erS
ourc
e w
ater
pro
tect
ion
plan
ning
Rec
ycle
con
stru
ctio
n m
ater
ials
and
con
stru
ctio
n w
aste
Use
low
em
issi
on u
tility
ow
ned
vehi
cles
and
/or
cons
truc
tion
equi
pmen
tE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
3195
3045
14R
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngU
se lo
w e
mis
sion
util
ity o
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hicl
es a
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r co
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uctio
n eq
uipm
ent
Incl
ude
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aina
bilit
y m
easu
rem
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rel
ated
to o
ur s
usta
inab
ility
pol
icy
in a
ll re
port
s to
our
gov
erni
ng b
ody
3195
3489
31P
otab
le w
ater
reu
seR
ecyc
le tr
eate
d w
ater
for
non-
pota
ble
use
3195
4135
2131
9560
2008
3195
7526
03M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Sou
rce
wat
er p
rote
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pose
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cilit
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lity
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taff
3195
8135
11M
onito
r w
ater
del
iver
y ef
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ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rec
ycle
con
stru
ctio
n m
ater
ials
and
con
stru
ctio
n w
aste
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
Wat
er In
fras
truc
ture
Tec
hnol
ogie
s &
Pra
ctic
es
Que
stio
ns 6
- 9
: 3/
10
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
3195
8217
4531
9585
5353
3195
9715
74EE
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Rea
l tim
e w
ater
qua
lity
mon
itorin
g
3196
2120
36E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
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red
uce
unac
coun
ted-
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wat
erR
ecyc
le tr
eate
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ater
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ble
use
Rec
ycle
con
stru
ctio
n m
ater
ials
and
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stru
ctio
n w
aste
Use
low
em
issi
on u
tility
ow
ned
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cles
and
/or
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tion
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pmen
tE
mpl
oy s
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egie
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imiz
e op
erat
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and
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ance
trav
el/m
iles
driv
enP
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ar tr
aini
ng o
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lity
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Incl
ude
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easu
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ents
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ated
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ur s
usta
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ility
pol
icy
in a
ll re
port
s to
our
gov
erni
ng b
ody
3196
2669
5731
9643
9144
Rea
l tim
e w
ater
qua
lity
mon
itorin
gR
epur
pose
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g fa
cilit
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men
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3197
6232
9131
9833
2778
3198
3596
1031
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2946
3198
6062
3631
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0727
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1752
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5240
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1752
4434
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngR
ecyc
le tr
eate
d w
ater
for
non-
pota
ble
use
3217
5297
7232
1753
3860
3217
5396
37M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Sou
rce
wat
er p
rote
ctio
n pl
anni
ng
3217
5633
4832
1757
9344
Wat
er In
fras
truc
ture
Tec
hnol
ogie
s &
Pra
ctic
es
Que
stio
ns 6
- 9
: 4/
10
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
3217
6135
85MM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gP
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
3217
6156
9732
1761
6597
3217
6411
1832
1764
4240
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erS
ourc
e w
ater
pro
tect
ion
plan
ning
3217
6669
1932
1769
2693
3217
7172
3232
1775
2793
3217
7655
8432
1780
0691
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enR
epur
pose
exi
stin
g fa
cilit
ies
and/
or e
quip
men
tP
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
3217
8240
9932
1784
2142
3217
8741
1232
1789
5465
3217
9643
35E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngR
ecyc
le tr
eate
d w
ater
for
non-
pota
ble
use
3217
9733
3632
1809
4751
3218
1043
19E
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enR
epur
pose
exi
stin
g fa
cilit
ies
and/
or e
quip
men
t
3218
1133
9532
1814
1777
3218
1688
12S
ourc
e w
ater
pro
tect
ion
plan
ning
Rec
ycle
con
stru
ctio
n m
ater
ials
and
con
stru
ctio
n w
aste
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3218
1757
2432
1822
8856
3218
3271
22E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erS
ourc
e w
ater
pro
tect
ion
plan
ning
Pot
able
wat
er r
euse
Rec
ycle
trea
ted
wat
er fo
r no
n-po
tabl
e us
eU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3218
5180
5832
1865
4204
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
enIn
clud
e su
stai
nabi
lity
mea
sure
men
ts r
elat
ed to
our
sus
tain
abili
ty p
olic
y in
all
repo
rts
to o
ur g
over
ning
bod
y
Wat
er In
fras
truc
ture
Tec
hnol
ogie
s &
Pra
ctic
es
Que
stio
ns 6
- 9
: 5/
10
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle treated water for non-potable use
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment
Employ strategies to minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
3218
7173
43MM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Rea
l tim
e w
ater
qua
lity
mon
itorin
gE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
en
3218
7919
44S
ourc
e w
ater
pro
tect
ion
plan
ning
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3219
1684
2532
1916
8834
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nM
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Use
low
em
issi
on u
tility
ow
ned
vehi
cles
and
/or
cons
truc
tion
equi
pmen
t
3219
2654
64P
otab
le w
ater
reu
se
3219
6710
4732
1998
6781
3220
0568
6832
2008
0042
3220
1019
1932
2010
2010
3220
2210
2732
2028
0372
3220
5470
2032
2058
3611
Em
ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
en
3221
3488
24Lo
w im
pact
dev
elop
men
t tha
t min
imiz
es w
ater
dem
and
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erS
ourc
e w
ater
pro
tect
ion
plan
ning
Rec
ycle
trea
ted
wat
er fo
r no
n-po
tabl
e us
eR
ain
barr
els
(e.g
. via
cus
tom
er r
ebat
es, u
tility
spo
nsor
ed in
stal
latio
ns)
3223
1168
33M
onito
r w
ater
del
iver
y ef
ficie
ncy
and/
or r
educ
e un
acco
unte
d-fo
r-w
ater
Sou
rce
wat
er p
rote
ctio
n pl
anni
ngU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd/o
r co
nstr
uctio
n eq
uipm
ent
Em
ploy
str
ateg
ies
to m
inim
ize
oper
atio
n an
d m
aint
enan
ce tr
avel
/mile
s dr
iven
Rep
urpo
se e
xist
ing
faci
litie
s an
d/or
equ
ipm
ent
3223
3114
19E
mpl
oy tr
ench
less
pip
e re
pair
and/
or r
ehab
ilita
tion
Mon
itor
wat
er d
eliv
ery
effic
ienc
y an
d/or
red
uce
unac
coun
ted-
for-
wat
erR
eal t
ime
wat
er q
ualit
y m
onito
ring
Use
low
em
issi
on u
tility
ow
ned
vehi
cles
and
/or
cons
truc
tion
equi
pmen
tE
mpl
oy s
trat
egie
s to
min
imiz
e op
erat
ion
and
mai
nten
ance
trav
el/m
iles
driv
en
Wat
er In
fras
truc
ture
Tec
hnol
ogie
s &
Pra
ctic
es
Que
stio
ns 6
- 9
: 6/
10
Logi
c di
rect
ed r
espo
nden
ts fr
om W
ater
Ser
vice
s O
NLY
(ch
eck
all t
hat a
pply
). E
mpt
y ce
ll re
pres
ents
not
che
cked
.
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
Actively promote energy conservation within our utility
Other (FIB)
Other (FIB)
3193
0353
7731
9303
5938
CCon
duct
free
wat
er a
udits
for
cust
omer
s an
d/or
pro
vide
a w
ater
aud
it to
ol fo
r cu
stom
ers
Pro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
3193
0359
84O
ffer
ince
ntiv
e pr
ogra
ms
or fe
e st
ruct
ure
to r
educ
e pe
ak p
umpi
ngC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)O
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Pre
serv
e hi
stor
ic a
nd c
ultu
ral r
esou
rces
whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
Ene
rgy
audi
ts o
f util
ity fu
nctio
nsS
olar
Cel
ls o
r P
V o
r C
once
ntra
ted
Sol
arM
icro
turb
ines
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3193
0360
6731
9303
9334
3193
0499
4131
9305
6178
3193
0615
2531
9306
1750
3193
0623
4231
9306
5973
3193
0671
4931
9306
8596
3193
0740
9531
9307
5306
Pro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3193
0913
03O
ffer
ince
ntiv
e pr
ogra
ms
or fe
e st
ruct
ure
to r
educ
e pe
ak p
umpi
ngC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)O
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Pre
serv
e hi
stor
ic a
nd c
ultu
ral r
esou
rces
whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
Ene
rgy
audi
ts o
f util
ity fu
nctio
nsA
ctiv
ely
prom
ote
ener
gy c
onse
rvat
ion
with
in o
ur u
tility
3193
0942
3331
9310
3514
3193
1095
53U
se a
utom
ated
met
er r
eadi
ng
3193
1494
72U
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)E
nerg
y au
dits
of u
tility
func
tions
3193
1555
1331
9316
0910
3193
1854
3831
9322
2578
Offe
r in
cent
ive
prog
ram
s or
fee
stru
ctur
e to
red
uce
peak
pum
ping
Con
duct
free
wat
er a
udits
for
cust
omer
s an
d/or
pro
vide
a w
ater
aud
it to
ol fo
r cu
stom
ers
Pro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3193
2729
5631
9329
9083
Dem
and
Mana
gem
ent &
Com
mun
ity E
ngag
emen
ter
gy M
gmt &
Ren
ewab
le En
erO
ther
:
Que
stio
ns 6
- 9
: 7/
10
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
Actively promote energy conservation within our utility
Other (FIB)
Other (FIB)
3193
3171
4931
9334
4298
OOffe
r in
cent
ive
prog
ram
s or
fee
stru
ctur
e to
red
uce
peak
pum
ping
Ene
rgy
audi
ts o
f util
ity fu
nctio
ns
3193
3470
8631
9341
5818
Con
duct
free
wat
er a
udits
for
cust
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Ren
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nerg
yO
ther
:
Que
stio
ns 6
- 9
: 8/
10
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
Actively promote energy conservation within our utility
Other (FIB)
Other (FIB)
3195
8217
4531
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74OO
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ater
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wer
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rve
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cul
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ourc
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ells
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olar
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Que
stio
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- 9
: 9/
10
Res
pond
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ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
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Other (FIB)
Other (FIB)
3217
6135
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3217
8240
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whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ityH
ydro
3218
5180
5832
1865
4204
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Dem
and
Mana
gem
ent &
Com
mun
ity E
ngag
emen
ter
gy M
gmt &
Ren
ewab
le En
erO
ther
:
Que
stio
ns 6
- 9
: 10
/10
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Preserve historic and cultural resources when planning developments and maintenance
Energy audits of utility functions
Solar Cells or PV or Concentrated Solar
Wind turbines or other wind
Fuel cells
Microturbines
Combined Heat and Power
Actively promote energy conservation within our utility
Other (FIB)
Other (FIB)
3218
7173
43OO
ffer
ince
ntiv
e pr
ogra
ms
or fe
e st
ruct
ure
to r
educ
e pe
ak p
umpi
ngC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)U
se a
utom
ated
met
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rovi
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usto
mer
edu
catio
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ogra
ms
on w
ater
con
serv
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.g. w
ater
sav
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sugg
estio
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bill
s an
d/or
mai
lings
)A
ctiv
ely
prom
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onse
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with
in o
ur u
tility
3218
7919
44U
se a
utom
ated
met
er r
eadi
ng
3219
1684
2532
1916
8834
Offe
r in
cent
ive
prog
ram
s or
fee
stru
ctur
e to
red
uce
peak
pum
ping
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
3219
2654
64U
se a
utom
ated
met
er r
eadi
ngM
icro
turb
ines
3219
6710
4732
1998
6781
3220
0568
6832
2008
0042
3220
1019
1932
2010
2010
3220
2210
2732
2028
0372
3220
5470
2032
2058
3611
Use
aut
omat
ed m
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rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3221
3488
24C
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sU
se a
utom
ated
met
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eadi
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rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
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sugg
estio
ns in
bill
s an
d/or
mai
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nerg
y au
dits
of u
tility
func
tions
Act
ivel
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omot
e en
ergy
con
serv
atio
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ithin
our
util
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olis
tic W
ater
shed
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agem
entP
lans
for
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prot
ectio
n,co
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ddi
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wat
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uppl
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3223
1168
33EE
nerg
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dits
of u
tility
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ivel
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ithin
our
util
ity
3223
3114
19C
ondu
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ee w
ater
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r cu
stom
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and/
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wat
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ater
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cent
ive
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r cu
stom
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vide
con
sum
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ine
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er c
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rnat
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ng o
r re
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cons
umer
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plem
ent c
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ping
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rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
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ater
sav
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sugg
estio
ns in
bill
s an
d/or
mai
lings
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nerg
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dits
of u
tility
func
tions
Sol
ar C
ells
or
PV
or
Con
cent
rate
d S
olar
Mic
rotu
rbin
esA
ctiv
ely
prom
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ener
gy c
onse
rvat
ion
with
in o
ur u
tility
Dem
and
Man
agem
ent &
Com
mun
ity E
ngag
emen
tE
nerg
y M
gmt &
Ren
ewab
le E
nerg
yO
ther
:
Que
stio
ns 1
0 -
14 :
1/2
Q 1
0-14
Logi
c di
rect
ed r
espo
nden
ts fr
om W
aste
wat
er S
ervi
ces
ON
LY (
chec
k al
l tha
t app
ly).
Em
pty
cell
repr
esen
ts n
ot c
heck
ed.
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
Side stream nutrient removal
Wetlands: subsurface flow
Real time water quality monitoring
Recycle treated water for non-potable use
Potable water reuse
Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Recycle construction materials and construction waste
Use low emission utility owned vehicles and construction equipmentEmploy strategies tominimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff p ggbody address factors related to our sustainability policy
3209
9748
21LLo
w im
pact
dev
elop
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t min
imiz
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ater
dem
and
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ploy
tren
chle
ss p
ipe
repa
ir an
d/or
reh
abili
tatio
nC
ompo
stin
g fo
r bi
osol
ids
man
agem
ent
Land
app
licat
ion
as s
oil a
men
dmen
t for
bio
solid
s m
anag
emen
tR
eal t
ime
wat
er q
ualit
y m
onito
ring
Rec
ycle
trea
ted
wat
er fo
r no
n-po
tabl
e us
eS
eptic
sys
tem
man
agem
ent (
e.g.
pum
p-ou
ts, r
epai
r pr
ogra
ms)
Dec
entr
aliz
ed w
aste
wat
er tr
eatm
ent s
yste
mR
ecyc
le c
onst
ruct
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mat
eria
ls a
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was
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w e
mis
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mpl
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and
mai
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el/m
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epur
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stin
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cilit
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and/
or e
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men
tP
rovi
de r
egul
ar tr
aini
ng o
n su
stai
nabi
lity
prac
tices
to s
taff
All
repo
rts
toou
r go
vern
ing
body
add
ress
fact
ors
rela
ted
toou
r su
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lity
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3217
7655
84EE
mpl
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ench
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anag
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tLa
nd a
pplic
atio
n as
soi
l am
endm
ent f
or b
ioso
lids
man
agem
ent
Sid
e st
ream
nut
rient
rem
oval
Wet
land
s: s
ubsu
rfac
e flo
wR
eal t
ime
wat
er q
ualit
y m
onito
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Rec
ycle
trea
ted
wat
er fo
r no
n-po
tabl
e us
eP
otab
le w
ater
reu
seU
se lo
w e
mis
sion
util
ity o
wne
d ve
hicl
es a
nd c
onst
ruct
ion
equi
pmen
tA
ll re
port
s to
our
gove
rnin
gbo
dy a
ddre
ss fa
ctor
s re
late
dto
our
sust
aina
bilit
y po
licy
3218
5180
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2005
6868
3193
0353
77th
roug
h32
1280
3691
thro
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3217
8006
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h32
1865
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thro
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3220
0800
42th
roug
h
Res
pond
ent
ID
Nutrient fees or nutrient offset fees
Water quality trading programs
Agricultural pollution management programs or plansRebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads) Preserve historic and culturalresources when planning developments and maintenance
Installed wetlands
Vegetative covers and/or swales
Manage highway and/or airplane deicing
Green roofs (e.g. via customer rebates, utility sponsored installations)
Infiltration drainfields
Rain barrels (e.g. via customer rebates, utility sponsored installations)
3209
9748
21NN
utrie
nt fe
es o
r nu
trie
nt o
ffset
fees
RReb
ate
or in
cent
ive
prog
ram
s to
min
imiz
e w
aste
wat
er (
e.g.
toile
ts, w
ashe
rs, s
how
erhe
ads)
Pre
serv
e hi
stor
ic a
nd c
ultu
ral r
esou
rces
whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
Veg
etat
ive
cove
rs a
nd/o
r sw
ales
Gre
en r
oofs
(e.
g. v
ia c
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reb
ates
, util
ity s
pons
ored
inst
alla
tions
)In
filtr
atio
n dr
ainf
ield
sR
ain
barr
els
(e.g
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cus
tom
er r
ebat
es, u
tility
spo
nsor
ed in
stal
latio
ns)
3217
7655
8432
1851
8058
3220
0568
68
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y w
ere
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aste
wat
er u
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1775
2793
had
no r
espo
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ere
not w
aste
wat
er u
tiliti
es32
1832
7122
had
no r
espo
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ere
not w
aste
wat
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tiliti
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1998
6781
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ere
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aste
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2331
1419
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ere
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aste
wat
er u
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Dem
and
Man
agem
ent &
Com
mun
ity
Eng
agem
ent
Sto
rmw
ater
Man
agem
ent &
Gre
en
Infr
astr
uctu
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Was
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ater
Tre
atm
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nfra
stru
ctur
e T
echn
olog
ies
& P
ract
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3202
0727
21
Que
stio
ns 1
0 -
14 :
2/2
Logi
c di
rect
ed r
espo
nden
ts fr
om W
aste
wat
er S
ervi
ces
ON
LY (
chec
k al
l tha
t app
ly).
Em
pty
cell
repr
esen
ts n
ot c
heck
ed.
Res
pond
ent
ID
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
Wind turbines
Combined heat and power
Anaerobic digestion for wastewater treatment
Anaerobic digestion with methane and heat recoveryAnaerobic digestion withproduction of fuels and/or electricityActively promote energy conservation within our utility
Other (FIB)
Other (FIB)
3209
9748
21EE
nerg
y au
dits
of u
tility
func
tions
Fue
l cel
lsC
ombi
ned
heat
and
pow
erA
naer
obic
dig
estio
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r w
aste
wat
er tr
eatm
ent
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erob
ic d
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with
met
hane
and
hea
t rec
over
yA
naer
obic
dig
estio
n w
ith p
rodu
ctio
n of
fuel
s an
d/or
ele
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ityA
ctiv
ely
prom
ote
ener
gy c
onse
rvat
ion
with
in o
ur u
tility
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tain
abili
ty S
core
card
s fo
r al
l cap
ital p
roej
cts
and
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tain
abili
ty T
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ate
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nge
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and
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n P
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3217
7655
8432
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3220
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agem
ent
Que
stio
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c di
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espo
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om C
ombi
ned
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er a
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aste
wat
er S
ervi
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ck a
ll th
at a
pply
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mpt
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ll re
pres
ents
not
che
cked
.
Res
pond
ent
ID
Low impact development that minimizes water demand
Employ trenchless pipe repair and/or rehabilitation
Monitor water delivery efficiency and/or reduce unaccounted-for-water
Real time water quality monitoring
Water quality trading
Source water protection planning
Potable water reuse
Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment py g minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
Installed wetlands
Vegetative covers and/or swales
Infiltration drainfields
Manage highway and/or airplane deicing
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
3193
0353
77LLo
w im
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t min
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ater
dem
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d/or
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coun
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for-
wat
erIn
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led
wet
land
s
3193
0359
3831
9303
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0360
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ater
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ater
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ning
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er r
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con
stru
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ater
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and
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n w
aste
Pro
vide
reg
ular
trai
ning
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sust
aina
bilit
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actic
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ff
3193
0393
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mpl
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Mon
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wat
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3193
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ater
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3193
0617
50E
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ates
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3193
0623
4231
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ater
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ater
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ater
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ater
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ater
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ater
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ater
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3193
0753
0631
9309
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3193
0942
33Lo
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ater
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Recycle construction materials and construction waste
Use low emission utility owned vehicles and/or construction equipment py g minimize operation and maintenance travel/miles driven
Repurpose existing facilities and/or equipment
Provide regular training on sustainability practices to staff
Include sustainability measurements related to our sustainability policy in all reports to our governing body
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Vegetative covers and/or swales
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Manage highway and/or airplane deicing
Green roofs (e.g. via customer rebates, utility sponsored installations)
Rain barrels (e.g. via customer rebates, utility sponsored installations)
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7/15
Res
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ID
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
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Decentralized wastewater treatment system
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
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Que
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5 -
20 :
8/15
Res
pond
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ID
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
Side stream nutrient removal
Wetlands: subsurface flow
Recycle treated water for non-potable use
Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
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Que
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5 -
20 :
9/15
Res
pond
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ID
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
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Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
Wind turbines
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Que
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5 -
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Res
pond
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ID
Composting for biosolids management
Incineration for biosolids management
Land application as soil amendment for biosolids management
Side stream nutrient removal
Wetlands: subsurface flow
Recycle treated water for non-potable use
Septic system management (e.g. pump-outs, repair programs)
Decentralized wastewater treatment system
Energy audits of utility functions
Fuel cells
Low head hydropower from wastewater
Microturbines
Solar cells or PV or concentrated solar
Wind turbines
Combined heat and power
Anaerobic digestion for wastewater treatment
Anaerobic digestion with methane and heat recovery
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tem
man
agem
ent (
e.g.
pum
p-ou
ts, r
epai
r pr
ogra
ms)
Dec
entr
aliz
ed w
aste
wat
er tr
eatm
ent s
yste
mE
nerg
y au
dits
of u
tility
func
tions
Low
hea
d hy
drop
ower
from
was
tew
ater
Com
bine
d he
at a
nd p
ower
Ana
erob
ic d
iges
tion
for
was
tew
ater
trea
tmen
tA
naer
obic
dig
estio
n w
ith m
etha
ne a
nd h
eat r
ecov
ery
Ana
erob
ic d
iges
tion
with
pro
duct
ion
of fu
els
and/
or e
lect
ricity
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3220
2210
27La
nd a
pplic
atio
n as
soi
l am
endm
ent f
or b
ioso
lids
man
agem
ent
Act
ivel
y pr
omot
e en
ergy
con
serv
atio
n w
ithin
our
util
ity
3220
2803
7232
2054
7020
Sol
ar c
ells
or
PV
or
conc
entr
ated
sol
arA
ctiv
ely
prom
ote
ener
gy c
onse
rvat
ion
with
in o
ur u
tility
3220
5836
1132
2134
8824
3223
1168
3332
2331
1419
Was
tew
ater
Tre
atm
ent I
nfr.
Tec
h &
Pra
ctic
esE
nerg
y M
anag
emen
t & R
enew
able
Ene
rgy
Que
stio
ns 1
5 -
20 :
11/1
5
Logi
c di
rect
ed r
espo
nden
ts fr
om C
ombi
ned
Wat
er a
nd W
aste
wat
er S
ervi
ces
(che
ck a
ll th
at a
pply
). E
mpt
y ce
ll re
pres
ents
not
che
cked
.
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Other (FIB)
Other (FIB)
Other (FIB)
3193
0353
77PP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)n/
an/
an/
a31
9303
5938
3193
0359
8431
9303
6067
CCon
duct
free
wat
er a
udits
for
cust
omer
s an
d/or
pro
vide
a w
ater
aud
it to
ol fo
r cu
stom
ers
PPro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Offe
r lo
w-in
com
e bi
lling
ass
ista
nce
prog
ram
sP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)R
ebat
e or
ince
ntiv
e pr
ogra
ms
to m
inim
ize
was
tew
ater
(e.
g. to
ilets
, was
hers
, sho
wer
head
s)P
rese
rve
hist
oric
and
cul
tura
l res
ourc
es w
hen
plan
ning
dev
elop
men
ts a
nd m
aint
enan
ce
3193
0393
34U
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3193
0499
4131
9305
6178
3193
0615
25O
ffer
ince
ntiv
e pr
ogra
ms
or fe
e st
ruct
ure
to r
educ
e pe
ak p
umpi
ngC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)U
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3193
0617
50C
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sO
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
3193
0623
4231
9306
5973
3193
0671
49U
se a
utom
ated
met
er r
eadi
ng
3193
0685
96U
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3193
0740
95U
se a
utom
ated
met
er r
eadi
ng
3193
0753
0631
9309
1303
3193
0942
33C
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)P
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)R
ebat
e or
ince
ntiv
e pr
ogra
ms
to m
inim
ize
was
tew
ater
(e.
g. to
ilets
, was
hers
, sho
wer
head
s)
3193
1035
14U
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)N
utrie
nt fe
es o
r nu
trie
nt o
ffset
fees
3193
1095
5331
9314
9472
3193
1555
13P
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)O
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Pre
serv
e hi
stor
ic a
nd c
ultu
ral r
esou
rces
whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
3193
1609
1031
9318
5438
Use
aut
omat
ed m
eter
rea
ding
3193
2225
7831
9327
2956
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
3193
2990
83
Dem
and
Man
agem
ent &
Com
mun
ity E
ngag
emen
tO
ther
:
Que
stio
ns 1
5 -
20 :
12/1
5
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Other (FIB)
Other (FIB)
Other (FIB)
3193
3171
49CC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sU
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3193
3442
9831
9334
7086
Offe
r in
cent
ive
prog
ram
s or
fee
stru
ctur
e to
red
uce
peak
pum
ping
Use
aut
omat
ed m
eter
rea
ding
3193
4158
1831
9342
5544
3193
4812
8631
9359
8862
3193
6165
1131
9366
5169
PPro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Use
aut
omat
ed m
eter
rea
ding
Reb
ate
or in
cent
ive
prog
ram
s to
min
imiz
e w
aste
wat
er (
e.g.
toile
ts, w
ashe
rs, s
how
erhe
ads)
3194
0804
98O
ffer
ince
ntiv
e pr
ogra
ms
or fe
e st
ruct
ure
to r
educ
e pe
ak p
umpi
ngC
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sP
rovi
de w
ater
con
serv
atio
n in
cent
ive
prog
ram
s fo
r cu
stom
ers
(e.g
. pro
vide
con
sum
ers
with
onl
ine
wat
er c
onsu
mpt
ion
tool
, alte
rnat
ive
billi
ng o
r re
bate
s if
cons
umer
s im
plem
ent c
onse
rvat
ion
stra
tegi
es li
ke lo
w fl
ow to
ilets
, was
hers
, sho
wer
head
s xe
risca
ping
, etc
)O
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
Pre
serv
e hi
stor
ic a
nd c
ultu
ral r
esou
rces
whe
n pl
anni
ng d
evel
opm
ents
and
mai
nten
ance
Dee
p ro
ck tu
nnel
3194
6000
7531
9468
0083
3194
7174
21C
ondu
ct fr
ee w
ater
aud
its fo
r cu
stom
ers
and/
or p
rovi
de a
wat
er a
udit
tool
for
cust
omer
sU
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)R
ebat
e or
ince
ntiv
e pr
ogra
ms
to m
inim
ize
was
tew
ater
(e.
g. to
ilets
, was
hers
, sho
wer
head
s)A
dmin
istr
ativ
e B
ldg
Gol
d Le
eds
Cer
tific
atio
n
3195
0018
2531
9501
3652
3195
0376
8431
9505
1408
3195
0624
2831
9507
3271
Offe
r lo
w-in
com
e bi
lling
ass
ista
nce
prog
ram
sP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)P
rese
rve
hist
oric
and
cul
tura
l res
ourc
es w
hen
plan
ning
dev
elop
men
ts a
nd m
aint
enan
ce
3195
1254
57O
ffer
low
-inco
me
billi
ng a
ssis
tanc
e pr
ogra
ms
3195
1741
3531
9530
4514
3195
3489
3131
9541
3521
Pro
vide
wat
er c
onse
rvat
ion
ince
ntiv
e pr
ogra
ms
for
cust
omer
s (e
.g. p
rovi
de c
onsu
mer
s w
ith o
nlin
e w
ater
con
sum
ptio
n to
ol, a
ltern
ativ
e bi
lling
or
reba
tes
if co
nsum
ers
impl
emen
t con
serv
atio
n st
rate
gies
like
low
flow
toile
ts, w
ashe
rs, s
how
erhe
ads
xeris
capi
ng, e
tc)
Offe
r lo
w-in
com
e bi
lling
ass
ista
nce
prog
ram
sP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)R
ebat
e or
ince
ntiv
e pr
ogra
ms
to m
inim
ize
was
tew
ater
(e.
g. to
ilets
, was
hers
, sho
wer
head
s)P
rese
rve
hist
oric
and
cul
tura
l res
ourc
es w
hen
plan
ning
dev
elop
men
ts a
nd m
aint
enan
ce
3195
6020
0831
9575
2603
3195
8135
11
Dem
and
Man
agem
ent &
Com
mun
ity E
ngag
emen
tO
ther
:
Que
stio
ns 1
5 -
20 :
13/1
5
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Other (FIB)
Other (FIB)
Other (FIB)
3195
8217
45UU
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3195
8553
5331
9597
1574
3196
2120
3631
9626
6957
Use
aut
omat
ed m
eter
rea
ding
Pro
vide
cus
tom
er e
duca
tion
prog
ram
s on
wat
er c
onse
rvat
ion
(e.g
. wat
er s
avin
g su
gges
tions
in b
ills
and/
or m
ailin
gs)
3196
4391
4431
9762
3291
Offe
r lo
w-in
com
e bi
lling
ass
ista
nce
prog
ram
sU
se a
utom
ated
met
er r
eadi
ngP
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3198
3327
7831
9835
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3198
5229
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8036
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9413
59CC
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ater
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ills
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9662
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9774
00C
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3217
5221
2332
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5240
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3217
5244
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3217
5338
6032
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3217
5633
48C
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ater
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3217
5793
44O
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Dem
and
Man
agem
ent &
Com
mun
ity E
ngag
emen
tO
ther
:
Que
stio
ns 1
5 -
20 :
14/1
5
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Other (FIB)
Other (FIB)
Other (FIB)
3217
6135
8532
1761
5697
PPro
vide
wat
er c
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rvat
ion
ince
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ogra
ms
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omer
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rovi
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ater
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ars
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3217
6165
97P
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ater
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g su
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ills
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imiz
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aste
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Pre
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3217
6411
1832
1764
4240
3217
6669
1932
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2693
Use
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eter
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3217
7172
32P
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ater
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plem
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Dem
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3217
7527
9332
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5584
3217
8006
9132
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4099
3217
8421
42C
ondu
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ater
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ater
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ills
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aste
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Pre
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3217
8741
12U
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utom
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ater
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ater
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ater
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3217
8954
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9733
36P
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ater
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ater
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ater
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3218
0947
5132
1810
4319
3218
1133
9532
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1777
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onsu
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s w
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nlin
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ater
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lling
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flow
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tura
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aint
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3218
1688
1232
1817
5724
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ater
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ater
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tom
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s on
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er s
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g su
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ills
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ate
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s to
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imiz
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aste
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er (
e.g.
toile
ts, w
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rs, s
how
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3218
2288
56U
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3218
3271
2232
1851
8058
3218
6542
04
Dem
and
Man
agem
ent &
Com
mun
ity E
ngag
emen
tO
ther
:
Que
stio
ns 1
5 -
20 :
15/1
5
Res
pond
ent
ID
Offer incentive programs or fee structure to reduce peak pumping
Conduct free water audits for customers and/or provide a water audit tool for customers
Provide water conservation incentive programs for customers (e.g. provide consumers with online water consumption tool, alternative billing or rebates if consumers implement conservation strategies like low flow toilets, washers, showerheads xeriscaping, etc)
Offer low-income billing assistance programs
Use automated meter reading
Provide customer education programs on water conservation (e.g. water saving suggestions in bills and/or mailings)
Nutrient fees or nutrient offset fees
Agricultural pollution management programs or plans
Rebate or incentive programs to minimize wastewater (e.g. toilets, washers, showerheads)
Preserve historic and cultural resources when planning developments and maintenance
Other (FIB)
Other (FIB)
Other (FIB)
3218
7173
4332
1879
1944
3219
1684
25OO
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ntiv
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ogra
ms
or fe
e st
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to r
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se a
utom
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met
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utrie
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ffset
fees
Pre
serv
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nd c
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3219
1688
3432
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9867
81O
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3220
0568
6832
2008
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3220
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ater
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ater
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sum
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with
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rnat
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billi
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r re
bate
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cons
umer
s im
plem
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rvat
ion
stra
tegi
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ke lo
w fl
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ilets
, was
hers
, sho
wer
head
s xe
risca
ping
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ffer
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me
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ssis
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Use
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tom
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prog
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s on
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ills
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n pl
anni
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evel
opm
ents
and
mai
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3220
1020
10O
ffer
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or fe
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ure
to r
educ
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ak p
umpi
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ondu
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its fo
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stom
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and/
or p
rovi
de a
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tool
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low
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ssis
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ogra
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Use
aut
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Pro
vide
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prog
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wat
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Agr
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anag
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gram
s or
pla
nsP
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rve
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and
cul
tura
l res
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es w
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plan
ning
dev
elop
men
ts a
nd m
aint
enan
ce
3220
2210
27P
rovi
de c
usto
mer
edu
catio
n pr
ogra
ms
on w
ater
con
serv
atio
n (e
.g. w
ater
sav
ing
sugg
estio
ns in
bill
s an
d/or
mai
lings
)
3220
2803
7232
2054
7020
Offe
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cent
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prog
ram
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fee
stru
ctur
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pum
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Con
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wat
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cust
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d/or
pro
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a w
ater
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it to
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stom
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Pro
vide
wat
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ince
ntiv
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ogra
ms
for
cust
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.g. p
rovi
de c
onsu
mer
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ith o
nlin
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con
sum
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ol, a
ltern
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or
reba
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if co
nsum
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impl
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how
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Pro
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wat
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avin
g su
gges
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Reb
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cent
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prog
ram
s to
min
imiz
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aste
wat
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e.g.
toile
ts, w
ashe
rs, s
how
erhe
ads)
3220
5836
1132
2134
8824
3223
1168
3332
2331
1419
Dem
and
Man
agem
ent &
Com
mun
ity E
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tO
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:
Que
stio
ns 2
1 -
25 :
1/15
SSur
vey
Que
stio
n 21
-25
(row
)
Res
pond
ent
ID (
colu
mn)
Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program EPAs Climate Ready Water Utilities Toolbox
USGBC LEED certificationy are incorporated into performance y are incorporated into performance
Other (FIB)
3193
0353
7731
9303
5938
3193
0359
84SS
usta
inab
ility
pla
nSS
usta
inab
ility
pol
icy
or v
isio
n st
atem
ent a
ppro
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by y
our
gove
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dyS
core
card
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ped
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lyE
nvis
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atin
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Ene
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audi
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ater
aud
its a
nd/o
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ater
foot
prin
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fe C
ycle
Ana
lysi
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Cos
ting
EP
A’s
Wat
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ense
labe
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prog
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US
GB
C L
EE
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Sus
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corp
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tope
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Sus
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corp
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tope
rfor
man
ceev
alua
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for
all e
xecu
tive
man
agem
ent
3193
0360
67SS
usta
inab
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pla
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limat
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ady
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ourc
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ater
pro
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plan
SSus
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abili
ty p
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y or
vis
ion
stat
emen
t app
rove
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you
r go
vern
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body
Ene
rgy
audi
tsW
ater
aud
its a
nd/o
r w
ater
foot
prin
tsLi
fe C
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Ana
lysi
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PA
’s W
ater
Sen
se la
belin
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mE
PA
’s C
limat
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Wat
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tiliti
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3193
0393
3431
9304
9941
3193
0561
78S
ourc
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ater
pro
tect
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plan
3193
0615
25W
ater
aud
its a
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ater
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prin
ts
3193
0617
50S
ourc
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pro
tect
ion
plan
Ene
rgy
audi
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aud
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ater
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ts
3193
0623
4231
9306
5973
Ene
rgy
audi
tsE
PA
’s W
ater
Sen
se la
belin
g pr
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m
3193
0671
4931
9306
8596
3193
0740
95E
nerg
y au
dits
3193
0753
06C
limat
e re
ady
actio
n pl
anS
ourc
e w
ater
pro
tect
ion
plan
3193
0913
03S
usta
inab
ility
pla
nS
ourc
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ater
pro
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plan
Com
mun
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e bo
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ater
aud
its a
nd/o
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fe C
ycle
Ana
lysi
sLi
fe C
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Cos
ting
US
GB
C L
EE
D c
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3193
0942
33E
nerg
y au
dits
Wat
er a
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and
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wat
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otpr
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3193
1035
14S
ourc
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pro
tect
ion
plan
Sus
tain
abili
ty p
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vis
ion
stat
emen
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d by
you
r go
vern
ing
body
Ext
erna
l sus
tain
abili
ty c
onsu
ltant
sE
nerg
y au
dits
3193
1095
53W
ater
aud
its a
nd/o
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ater
foot
prin
ts
3193
1494
72S
ourc
e w
ater
pro
tect
ion
plan
3193
1555
1331
9316
0910
3193
1854
3831
9322
2578
3193
2729
56E
nerg
y au
dits
Sus
tain
abili
ty m
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s ar
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corp
orat
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tope
rfor
man
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taff
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s ar
ein
corp
orat
edin
tope
rfor
man
ceev
alua
tions
for
all e
xecu
tive
man
agem
ent
3193
2990
83
Doe
s yo
ur u
tility
pub
lish
or m
ake
publ
ical
ly a
vaila
ble
any
of th
e fo
llow
ing?
(P
lans
may
be
publ
ishe
d w
ithin
the
sam
e do
cum
ent.
Che
ck a
ll th
at a
pply
.)W
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ool(s
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luat
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nd/o
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aste
wat
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fras
truc
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? (C
heck
all
that
app
ly)
Que
stio
ns 2
1 -
25 :
2/15
SSur
vey
Que
stio
n (r
ow)
Res
pond
ent
ID (
colu
mn)
Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program EPAs Climate Ready Water Utilities Toolbox
USGBC LEED certificationy are incorporated into performance y are incorporated into performance
Other (FIB)
3193
3171
49EE
nerg
y au
dits
3193
3442
9831
9334
7086
3193
4158
18S
ourc
e w
ater
pro
tect
ion
plan
Sco
reca
rds
that
we
deve
lope
d in
tern
ally
Ene
rgy
audi
ts
3193
4255
44S
ourc
e w
ater
pro
tect
ion
plan
SSus
tain
abili
ty p
olic
y or
vis
ion
stat
emen
t app
rove
d by
you
r go
vern
ing
body
Wat
er a
udits
and
/or
wat
er fo
otpr
ints
3193
4812
86S
ourc
e w
ater
pro
tect
ion
plan
Sus
tain
abili
ty p
olic
y or
vis
ion
stat
emen
t app
rove
d by
you
r go
vern
ing
body
Ext
erna
l sus
tain
abili
ty c
onsu
ltant
sE
nerg
y au
dits
Wat
er a
udits
and
/or
wat
er fo
otpr
ints
Life
Cyc
le A
naly
sis
Life
Cyc
le C
ostin
gE
PA
’s W
ater
Sen
se la
belin
g pr
ogra
mS
usta
inab
ility
met
rics
are
inco
rpor
ated
into
perf
orm
ance
eval
uatio
ns fo
r al
l exe
cutiv
em
anag
emen
t
3193
5988
62W
ater
aud
its a
nd/o
r w
ater
foot
prin
tsLi
fe C
ycle
Ana
lysi
s
3193
6165
1131
9366
5169
Sou
rce
wat
er p
rote
ctio
n pl
an
3194
0804
98S
usta
inab
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pla
nG
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hous
e ga
s m
itiga
tion
plan
Sou
rce
wat
er p
rote
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fford
abili
ty p
lan
Com
mun
ity e
ngag
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nS
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inab
ility
pol
icy
or v
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by y
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gove
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core
card
s th
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e de
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ped
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core
card
s th
at w
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xter
nal s
usta
inab
ility
con
sulta
nts
Ene
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audi
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ater
aud
its a
nd/o
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ater
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colo
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l Foo
tprin
tsLi
fe C
ycle
Ana
lysi
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PA
’s W
ater
Sen
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belin
g pr
ogra
mU
SG
BC
LE
ED
cer
tific
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ility
met
rics
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inco
rpor
ated
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perf
orm
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eval
uatio
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ffS
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rics
are
inco
rpor
ated
into
perf
orm
ance
eval
uatio
ns fo
r al
l exe
cutiv
em
anag
emen
t
3194
6000
75E
nerg
y au
dits
3194
6800
83S
usta
inab
ility
pla
nS
usta
inab
ility
pol
icy
or v
isio
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e de
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ped
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lyE
nerg
y au
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GB
C L
EE
D c
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icat
ion
3194
7174
21E
nerg
y au
dits
US
GB
C L
EE
D c
ertif
icat
ion
Ene
rgy
met
rics
have
been
deve
lope
dan
dw
ill b
em
aint
aine
dm
ovin
gfo
rwar
d
3195
0018
2531
9501
3652
3195
0376
8431
9505
1408
Sus
tain
abili
ty p
lan
Sco
reca
rds
that
we
deve
lope
d in
tern
ally
Env
isio
nTM
che
cklis
tE
nvis
ionT
M r
atin
g sy
stem
Wat
er a
udits
and
/or
wat
er fo
otpr
ints
3195
0624
28S
ourc
e w
ater
pro
tect
ion
plan
EP
A’s
Wat
erS
ense
labe
ling
prog
ram
3195
0732
71S
usta
inab
ility
pla
nS
ourc
e w
ater
pro
tect
ion
plan
Com
mun
ity e
ngag
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t pla
nE
nerg
y au
dits
Wat
er a
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and
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wat
er fo
otpr
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Life
Cyc
le A
naly
sis
3195
1254
57S
ourc
e w
ater
pro
tect
ion
plan
3195
1741
35S
usta
inab
ility
pla
nC
limat
e re
ady
actio
n pl
anS
ourc
e w
ater
pro
tect
ion
plan
Sus
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abili
ty p
olic
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stat
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t app
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vern
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body
Sco
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that
we
deve
lope
d in
tern
ally
Life
Cyc
le A
naly
sis
Life
Cyc
le C
ostin
g
3195
3045
1431
9534
8931
Clim
ate
read
y ac
tion
plan
Gre
enho
use
gas
miti
gatio
n pl
anE
nerg
y au
dits
3195
4135
21E
nerg
y au
dits
3195
6020
0831
9575
2603
Sou
rce
wat
er p
rote
ctio
n pl
anW
ater
aud
its a
nd/o
r w
ater
foot
prin
ts
Doe
s yo
ur u
tility
pub
lish
or m
ake
publ
ical
ly a
vaila
ble
any
of th
e fo
llow
ing?
(P
lans
may
be
publ
ishe
d w
ithin
the
sam
e do
cum
ent.
Che
ck a
ll th
at a
pply
.)W
hat t
ool(s
) do
es y
our
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ty u
se to
eva
luat
e th
e su
stai
nabi
lity
of y
our
wat
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nd/o
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aste
wat
er in
fras
truc
ture
? (C
heck
all
that
app
ly)
Que
stio
ns 2
1 -
25 :
3/15
SSur
vey
Que
stio
n (r
ow)
Res
pond
ent
ID (
colu
mn)
Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program EPAs Climate Ready Water Utilities Toolbox
USGBC LEED certificationy are incorporated into performance y are incorporated into performance
Other (FIB)
3195
8135
1131
9582
1745
SSou
rce
wat
er p
rote
ctio
n pl
anE
nerg
y au
dits
3195
8553
5331
9597
1574
Sus
tain
abili
ty p
lan
Clim
ate
read
y ac
tion
plan
Sou
rce
wat
er p
rote
ctio
n pl
anE
nerg
y au
dits
3196
2120
36C
limat
e re
ady
actio
n pl
anS
ourc
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ater
pro
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plan
SSus
tain
abili
ty p
olic
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vis
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stat
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rove
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r go
vern
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body
Sco
reca
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we
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lope
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tern
ally
Ene
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audi
tsW
ater
aud
its a
nd/o
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ater
foot
prin
tsLi
fe C
ycle
Ana
lysi
sLi
fe C
ycle
Cos
ting
US
GB
C L
EE
D c
ertif
icat
ion
Sus
tain
abili
ty m
etric
s ar
ein
corp
orat
edin
tope
rfor
man
ceev
alua
tions
for
all s
taff
3196
2669
57SS
ourc
e w
ater
pro
tect
ion
plan
Com
mun
ity e
ngag
emen
t pla
nE
nerg
y au
dits
Life
Cyc
le A
naly
sis
Life
Cyc
le C
ostin
g
3196
4391
4431
9762
3291
Ene
rgy
audi
tsLi
fe C
ycle
Ana
lysi
s
3198
3327
7831
9835
9610
3198
5229
4631
9860
6236
Life
Cyc
le A
naly
sis
Life
Cyc
le C
ostin
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3199
7552
33S
usta
inab
ility
pla
nS
ourc
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ater
pro
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plan
SSus
tain
abili
ty p
olic
y or
vis
ion
stat
emen
t app
rove
d by
you
r go
vern
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body
Ext
erna
l sus
tain
abili
ty c
onsu
ltant
sE
nerg
y au
dits
Wat
er a
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and
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wat
er fo
otpr
ints
Eco
logi
cal F
ootp
rints
Life
Cyc
le A
naly
sis
Life
Cyc
le C
ostin
g
3202
0727
2132
0997
4821
Sus
tain
abili
ty p
lan
Clim
ate
read
y ac
tion
plan
Gre
enho
use
gas
miti
gatio
n pl
anS
ourc
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ater
pro
tect
ion
plan
Ser
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affo
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pla
nC
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Sus
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abili
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stat
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vern
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body
Sco
reca
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lope
d in
tern
ally
Env
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nTM
che
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nvis
ionT
M r
atin
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Ext
erna
l sus
tain
abili
ty c
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sE
nerg
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dits
Wat
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and
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wat
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Life
Cyc
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ostin
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PA
’s C
limat
e R
eady
Wat
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tiliti
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SG
BC
LE
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tific
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8036
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SSur
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Que
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Res
pond
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ID (
colu
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Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program EPAs Climate Ready Water Utilities Toolbox
USGBC LEED certificationy are incorporated into performance y are incorporated into performance
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0947
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3218
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3218
1688
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3218
1757
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3218
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1 -
25 :
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SSur
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Que
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Res
pond
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ID (
colu
mn)
Sustainability plan
Climate ready action plan
Greenhouse gas mitigation plan
Source water protection plan
Service affordability plan
Community engagement plan
Sustainability policy or vision statement
Scorecards that we developed internally
Scorecards that we borrowed from others
EnvisionTM checklist
EnvisionTM rating system
External sustainability
Energy audits
Water audits and/or water footprints
Ecological Footprints
The Natural Step
Life Cycle Analysis
Life Cycle Costing
EPA’s WaterSense labeling program EPAs Climate Ready Water Utilities Toolbox
USGBC LEED certificationy are incorporated into performance y are incorporated into performance
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3218
3271
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SSur
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Res
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3193
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3171
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3195
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ty?
(Che
ck a
ll th
at a
pply
)
Que
stio
ns 2
1 -
25 :
13/1
5
SSur
vey
Que
stio
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Res
pond
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ID (
colu
mn)
Governing Board (e.g. Board of
Chief executive(s) (e.g., GM, CEO, City
Executive staff (e.g. Director of Public
Mid-level management
Supervisor(s)
Line-level staff
Chief sustainability officer
Sustainability coordinator
Green team
Community
Major customers
Residential customers
Local media
Business leaders
Permitting agencies
Other utilities serving your area
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3195
8135
1131
9582
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3195
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5331
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our
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Que
stio
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1 -
25 :
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Executive staff (e.g. Director of Public
Mid-level management
Supervisor(s)
Line-level staff
Chief sustainability officer
Sustainability coordinator
Green team
Community
Major customers
Residential customers
Local media
Business leaders
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Other utilities serving your area
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3217
5633
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3217
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3217
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3217
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3218
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lity
prac
tices
in y
our
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ty?
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ll th
at a
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Que
stio
ns 2
1 -
25 :
15/1
5
SSur
vey
Que
stio
n (r
ow)
Res
pond
ent
ID (
colu
mn)
Governing Board (e.g. Board of
Chief executive(s) (e.g., GM, CEO, City
Executive staff (e.g. Director of Public
Mid-level management
Supervisor(s)
Line-level staff
Chief sustainability officer
Sustainability coordinator
Green team
Community
Major customers
Residential customers
Local media
Business leaders
Permitting agencies
Other utilities serving your area
Other (FIB)
3218
3271
22GG
reen
team
3218
5180
5832
1865
4204
3218
7173
4332
1879
1944
Exe
cutiv
est
aff(
e.g.
Dire
ctor
ofP
ublic
Wor
ks,D
irect
or o
fRes
ourc
es,D
ir.of
Pla
nnin
g,D
ir.of
Eng
inee
ring,
Dir.
ofO
pera
tions
,Dep
uty
GM
,Dep
artm
entD
irect
or)
Sup
ervi
sor(
s)
3219
1684
25CC
hief
exe
cutiv
e(s)
(e.
g., G
M, C
EO
, City
Man
ager
)
Exe
cutiv
est
aff(
e.g.
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ctor
ofP
ublic
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ks,D
irect
or o
fRes
ourc
es,D
ir.of
Pla
nnin
g,D
ir.of
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inee
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ofO
pera
tions
,Dep
uty
GM
,Dep
artm
entD
irect
or)
Mid
-leve
l man
agem
ent
Sup
ervi
sor(
s)Li
ne-le
vel s
taff
Com
mun
ityM
ajor
cus
tom
ers
3219
1688
34GG
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
Chi
ef e
xecu
tive(
s) (
e.g.
, GM
, CE
O, C
ity M
anag
er)
Exe
cutiv
est
aff(
e.g.
Dire
ctor
ofP
ublic
Wor
ks,D
irect
or o
fRes
ourc
es,D
ir.of
Pla
nnin
g,D
ir.of
Eng
inee
ring,
Dir.
ofO
pera
tions
,Dep
uty
GM
,Dep
artm
entD
irect
or)
Loca
l med
ia
3219
2654
64CC
hief
sus
tain
abili
ty o
ffice
r
3219
6710
47GG
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
3219
9867
81G
over
ning
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rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
3220
0568
6832
2008
0042
3220
1019
19C
hief
exe
cutiv
e(s)
(e.
g., G
M, C
EO
, City
Man
ager
)E
xecu
tive
staf
f (e.
g. D
irect
or o
f Pub
lic W
orks
, Dire
ctor
of R
esou
rces
, Dir.
of P
lann
ing,
Dir.
of E
ngin
eerin
g, D
ir. o
f Ope
ratio
ns, D
eput
y G
M, D
epar
tmen
t Dire
ctor
)M
id-le
vel m
anag
emen
tS
uper
viso
r(s)
Line
-leve
l sta
ffG
reen
team
Com
mun
ity
3220
1020
10G
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
Chi
ef e
xecu
tive(
s) (
e.g.
, GM
, CE
O, C
ity M
anag
er)
Exe
cutiv
e st
aff (
e.g.
Dire
ctor
of P
ublic
Wor
ks, D
irect
or o
f Res
ourc
es, D
ir. o
f Pla
nnin
g, D
ir. o
f Eng
inee
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Dir.
of O
pera
tions
, Dep
uty
GM
, Dep
artm
ent D
irect
or)
Mid
-leve
l man
agem
ent
Sup
ervi
sor(
s)Li
ne-le
vel s
taff
Com
mun
ityR
esid
entia
l cus
tom
ers
Oth
er u
tiliti
es s
ervi
ng y
our
area
3220
2210
27G
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
3220
2803
72S
uper
viso
r(s)
3220
5470
20E
xecu
tive
staf
f (e.
g. D
irect
or o
f Pub
lic W
orks
, Dire
ctor
of R
esou
rces
, Dir.
of P
lann
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Dir.
of E
ngin
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ir. o
f Ope
ratio
ns, D
eput
y G
M, D
epar
tmen
t Dire
ctor
)M
id-le
vel m
anag
emen
t
3220
5836
11C
hief
exe
cutiv
e(s)
(e.
g., G
M, C
EO
, City
Man
ager
)
3221
3488
24G
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
Chi
ef e
xecu
tive(
s) (
e.g.
, GM
, CE
O, C
ity M
anag
er)
Mid
-leve
l man
agem
ent
Com
mun
ity
3223
1168
33M
id-le
vel m
anag
emen
tLi
ne-le
vel s
taff
3223
3114
19G
over
ning
Boa
rd (
e.g.
Boa
rd o
f Dire
ctor
s, C
ity C
ounc
il, B
oard
of S
uper
viso
rs)
Chi
ef e
xecu
tive(
s) (
e.g.
, GM
, CE
O, C
ity M
anag
er)
Exe
cutiv
e st
aff (
e.g.
Dire
ctor
of P
ublic
Wor
ks, D
irect
or o
f Res
ourc
es, D
ir. o
f Pla
nnin
g, D
ir. o
f Eng
inee
ring,
Dir.
of O
pera
tions
, Dep
uty
GM
, Dep
artm
ent D
irect
or)
Mid
-leve
l man
agem
ent
Sup
ervi
sor(
s)Li
ne-le
vel s
taff
Who
adv
ocat
es fo
r su
stai
nabi
lity
prac
tices
in y
our
utili
ty?
(Che
ck a
ll th
at a
pply
)
Que
stio
ns 2
6 -
27 :
1/8
SSur
vey
Que
stio
n Q
26
-27(
row
)
Brie
fly d
escr
ibe
wha
t you
wou
ld
cons
ider
to b
e yo
ur u
tility
's m
ost
succ
essf
ul s
usta
inab
le in
fras
truc
ture
pr
actic
e.
Res
pond
ent
ID (
colu
mn)
Ope
n-E
nded
Res
pons
e
Community engagement
Stakeholder and/or board satisfaction
Cost efficiency over the lifetime of the project
Improved environmental benefits
Lower greenhouse gas emissions
Energy efficiency
Reduced potable water consumption
Minimized the impact and/or volume of stormwater
Protected fresh water availability
Protected habitats and/or wetlands
Climate change readiness
Buy-in and support from the leadership and governing body
Project met and/or exceeded legislative targets
Other
3193
0353
7731
9303
5938
Low
Impa
ct D
evel
opm
ent
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Impr
oved
env
ironm
enta
l ben
efits
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Min
imiz
ed th
e im
pact
and
/or
volu
me
of s
torm
wat
erP
rote
cted
hab
itats
and
/or
wet
land
s
3193
0359
84U
se o
f Env
isio
n ra
ting
syst
em o
n tw
o of
the
bigg
est p
roje
cts
we
have
eve
r un
dert
aken
. Thi
s sy
stem
gui
des
us
thro
ugh
look
ing
at p
roje
cts
holis
tical
ly,
with
a T
BL
pers
pect
ive
CCom
mun
ity e
ngag
emen
t thr
ough
out t
he p
roce
ssS
take
hold
er a
nd/o
r bo
ard
satis
fact
ion
Cos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tIm
prov
ed e
nviro
nmen
tal b
enef
itsLo
wer
gre
enho
use
gas
emis
sion
sE
nerg
y ef
ficie
ncy
Pro
tect
ed h
abita
ts a
nd/o
r w
etla
nds
Clim
ate
chan
ge r
eadi
ness
Buy
-in a
nd s
uppo
rt fr
om th
e le
ader
ship
and
gov
erni
ng b
ody
3193
0360
67re
use
of e
xcav
ated
soi
ls fr
om p
ipel
ine
repl
acem
ent
CCos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tIm
prov
ed e
nviro
nmen
tal b
enef
itsLo
wer
gre
enho
use
gas
emis
sion
s
3193
0393
34C
omm
unity
eng
agem
ent t
hrou
ghou
t the
pro
cess
Cos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
t
3193
0499
4131
9305
6178
cost
to o
pera
te a
s se
t for
th b
y th
e P
ublic
Wor
ks D
irect
orEE
nerg
y ef
ficie
ncy
Pro
ject
met
and
/or
exce
eded
legi
slat
ive
targ
ets
3193
0615
2511
CCos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
t
3193
0617
5031
9306
2342
3193
0659
73so
lar
pane
lsCC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Impr
oved
env
ironm
enta
l ben
efits
Low
er g
reen
hous
e ga
s em
issi
ons
Ene
rgy
effic
ienc
y
3193
0671
4931
9306
8596
Rec
laim
ed w
ater
from
our
Was
tew
ater
pl
ant w
here
dur
ing
the
mon
ths
of M
ay
thro
ugh
Oct
ober
, the
re is
no
disc
harg
e fr
om o
ur p
lant
as
it is
all
used
for
irrig
atio
n.SS
take
hold
er a
nd/o
r bo
ard
satis
fact
ion
Cos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tIm
prov
ed e
nviro
nmen
tal b
enef
itsR
educ
ed p
otab
le w
ater
con
sum
ptio
nB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
3193
0740
95R
egul
ar m
aint
enan
ce o
f exi
stin
g in
fras
truc
ture
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Pro
tect
ed fr
esh
wat
er a
vaila
bilit
y
3193
0753
06
Wha
t fac
tors
mak
e th
is (
i.e. y
our
resp
onse
abo
ve)
the
mos
t suc
cess
ful s
usta
inab
le in
fras
truc
ture
pr
actic
e? (
Che
ck a
ll th
at a
pply
)
Que
stio
ns 2
6 -
27 :
2/8
SSur
vey
Que
stio
n (r
ow)
Brie
fly d
escr
ibe
wha
t you
wou
ld
cons
ider
to b
e yo
ur u
tility
's m
ost
succ
essf
ul s
usta
inab
le in
fras
truc
ture
pr
actic
e.
Res
pond
ent
ID (
colu
mn)
Ope
n-E
nded
Res
pons
e
Community engagement
Stakeholder and/or board satisfaction
Cost efficiency over the lifetime of the project
Improved environmental benefits
Lower greenhouse gas emissions
Energy efficiency
Reduced potable water consumption
Minimized the impact and/or volume of stormwater
Protected fresh water availability
Protected habitats and/or wetlands
Climate change readiness
Buy-in and support from the leadership and governing body
Project met and/or exceeded legislative targets
Other
3193
0913
03T
iere
d ra
te w
ater
str
uctu
re.
CCom
mun
ity e
ngag
emen
t thr
ough
out t
he p
roce
ssS
take
hold
er a
nd/o
r bo
ard
satis
fact
ion
Cos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tIm
prov
ed e
nviro
nmen
tal b
enef
itsLo
wer
gre
enho
use
gas
emis
sion
sE
nerg
y ef
ficie
ncy
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Min
imiz
ed th
e im
pact
and
/or
volu
me
of s
torm
wat
erP
rote
cted
fres
h w
ater
ava
ilabi
lity
Buy
-in a
nd s
uppo
rt fr
om th
e le
ader
ship
and
gov
erni
ng b
ody
Pro
ject
met
and
/or
exce
eded
legi
slat
ive
targ
ets
3193
0942
33W
aste
wat
er r
euse
at g
olf c
ours
e, c
ity
ballf
ield
s, e
tc.
CCos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tE
nerg
y ef
ficie
ncy
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Pro
tect
ed fr
esh
wat
er a
vaila
bilit
yB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
3193
1035
14E
nerg
y ef
ficie
ncy
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Pro
tect
ed fr
esh
wat
er a
vaila
bilit
y
3193
1095
5331
9314
9472
The
cus
tom
er is
#1.
Tak
ing
care
of
infr
astr
uctu
re is
sues
for
long
term
fix
es, i
nste
ad o
f sho
rt te
rm r
epai
rs.
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nE
nerg
y ef
ficie
ncy
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Pro
ject
met
and
/or
exce
eded
legi
slat
ive
targ
ets
3193
1555
1331
9316
0910
3193
1854
38B
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
3193
2225
7831
9327
2956
Cos
t effi
cien
cy o
ver
the
lifet
ime
of th
e pr
ojec
tE
nerg
y ef
ficie
ncy
Red
uced
pot
able
wat
er c
onsu
mpt
ion
Pro
tect
ed fr
esh
wat
er a
vaila
bilit
yB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
yP
roje
ct m
et a
nd/o
r ex
ceed
ed le
gisl
ativ
e ta
rget
s
3193
2990
8331
9331
7149
Non
-rev
enue
wat
erBB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
3193
3442
98de
sign
and
con
stru
ctio
n of
wat
er
wel
ls.
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Pro
ject
met
and
/or
exce
eded
legi
slat
ive
targ
ets
3193
3470
8631
9341
5818
A 1
.4 m
illio
n ki
low
att-
hour
s of
ene
rgy
per
year
sol
ar fi
eld
at o
ne o
f our
w
ellfi
elds
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Impr
oved
env
ironm
enta
l ben
efits
Low
er g
reen
hous
e ga
s em
issi
ons
Ene
rgy
effic
ienc
y
3193
4255
44A
nnua
l rat
e ad
just
men
ts b
ased
on
infr
astr
uctu
re im
prov
emen
t cos
tsCC
omm
unity
eng
agem
ent t
hrou
ghou
t the
pro
cess
Sta
keho
lder
and
/or
boar
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tisfa
ctio
nB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
3193
4812
86re
habi
litat
ion
of o
lder
faci
lties
with
en
ergy
effi
cien
cy in
corp
orat
ed in
to
over
all p
roje
ct s
ucce
ss.
SSta
keho
lder
and
/or
boar
d sa
tisfa
ctio
nC
ost e
ffici
ency
ove
r th
e lif
etim
e of
the
proj
ect
Impr
oved
env
ironm
enta
l ben
efits
Low
er g
reen
hous
e ga
s em
issi
ons
Ene
rgy
effic
ienc
yB
uy-in
and
sup
port
from
the
lead
ersh
ip a
nd g
over
ning
bod
y
Wha
t fac
tors
mak
e th
is (
i.e. y
our
resp
onse
abo
ve)
the
mos
t suc
cess
ful s
usta
inab
le in
fras
truc
ture
pr
actic
e? (
Che
ck a
ll th
at a
pply
)
Que
stio
ns 2
6 -
27 :
3/8
SSur
vey
Que
stio
n (r
ow)
Brie
fly d
escr
ibe
wha
t you
wou
ld
cons
ider
to b
e yo
ur u
tility
's m
ost
succ
essf
ul s
usta
inab
le in
fras
truc
ture
pr
actic
e.
Res
pond
ent
ID (
colu
mn)
Ope
n-E
nded
Res
pons
e
Community engagement
Stakeholder and/or board satisfaction
Cost efficiency over the lifetime of the project
Improved environmental benefits
Lower greenhouse gas emissions
Energy efficiency
Reduced potable water consumption
Minimized the impact and/or volume of stormwater
Protected fresh water availability
Protected habitats and/or wetlands
Climate change readiness
Buy-in and support from the leadership and governing body
Project met and/or exceeded legislative targets
Other
3193
5988
6231
9361
6511
3193
6651
6931
9408
0498
Dee
p ro
ck tu
nnel
CCom
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3218
1043
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3223
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