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Custom Mobile App Support

FBBC by Samantha Taylor App

Scheduling app for Fitness Boot Camp with Samantha Taylor Fitness. You can pre-

book your workouts, check in for your workout or cancel it, all through this app. Please

see this whole document so you know of any troubleshooting answers you might need.

Before You Download the App

• You need to make sure you receive your member’s username and password

from ClubReady (click this link below for instructions of how to do this)

http://samanthataylorfitness.com/pdf_docs/club_ready_create_login.pdf

• You will need to have a compatible device with an Internet connection.

• You will need a smartphone or smart tablet device.

• If you have any additional questions please see first the trouble shooting FAQ

below to see if that answers your question, if it doesn’t our email is

support@samanthataylorfitness.com

Our App Is Available for FREE and It’s Compatible with the Following Devices:

• Apple’s iPhone/iPad – requires iOS 9.0 or later.

• Android – version 4.4 or Up.

Depending on your smartphone or tablet, you can search for

and download our app from the following app marketplaces:

• Apple’s App Store (for Apple devices)

• Google Play Store (for Android devices)

Apple Store Url:

https://itunes.apple.com/us/app/fbbc-by-samantha-taylor/id1377611428?mt=8

Google Play:

https://play.google.com/store/apps/details?id=com.fitbodybc

See more detailed instructions below for downloading the app for either one.

How to Download Our App from the Apple App Store

If you own an iPhone or iPad, here’s how you can download our app:

1. To download apps from the App store, you need an Apple Id. If you don’t have an

Apple Id, you can create one from Apple’s website: http://apple.com

You can visit the following links from your mobile device, the links will

take you straight to the app OR you can just search “FBBC by Samantha”.

The picture to the left is what the app looks like.

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2. If you have your Apple Id or after getting one, you can tap on the

App Store icon from your device.

3. Then, tap on Search icon at the bottom of the screen.

4. In the search box provided, enter “FBBC by Samantha Taylor”

5. In the search results, you’ll see the icon and the screenshots for our app. Tap on

the “Cloud with Arrow Pointing Down” Icon or “Get” button. This will install the

app on your device. Also, this may take a few minutes depending on your device

internet connection speed.

How to Download Our App from Google Play

If you own an Android device, you’ll need to visit the Google Play

store from your device.

1. From your device, tap on “Play Store” icon.

2. Type “FBBC by Samantha Taylor” in the top search box.

3. From the search results, tap on our app icon.

4. Then, tap on “Install” button. Note: this may take a few depending

seconds based on your device’s Internet connection speed.

5. After installation, tap on “Open” to open the app.

NOTE: to use our app, you’ll take the following steps, regardless of

your device (iPhone, iPad or Android). Also here is a short video you

can watch that takes you through steps BUT still read info below

because I give you some important steps you need to see.

How to Login & Access Your Account

1. After installation, you tap on “Open” button. If didn’t tap on open button, you can

tap on our app icon from your device home screen. Look where your other icon

apps are, and you should see our custom app icon:

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2. Click on it and you’ll be presented with the Login screen, you’ll need to enter your

“Username” and “Password” to see Upcoming Classes and be able to book

your workouts. This will have to be set up already in the ClubReady software by

the email I sent you. Click this link if you don’t have your password.

3. Enter your credentials you set up on ClubReady and tap on “Login” button.

Passwords are case sensitive; therefore, make sure you enter it in the proper

case.

How to Book a Workout, Check-In or Cancel a Workout

1. Once you’re logged in, you’ll see the Home tab which you’ll see the upcoming

classes only for that day.

a. Also, at the bottom of the screen, you can find:

i. Home – initial screen, which shows upcoming classes for today

only. Once you have booked a session, it will disappear from this

list and only show up in the My Schedule tab.

ii. Classes – show all available classes for a date.

1. Both the Home and Classes tab will only show the

upcoming classes left for the day so if its already passed it

won’t be on there.

iii. My Schedule – this will show workouts you’ve booked in one

location. Once you have booked a day, it will be on this page and it

will remove itself off the Home and Classes page.

iv. More – options to connect with us on social media, change

schedule location, access resource links, contact support

2. To book a workout from the Home tab or the Classes tab, click the “Book” button

for one of the classes shown. You can book 2 weeks in advance.

a. Note: for each class, you’ll see the workout date/time, instructor’s name

and location.

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3. Then, from the Classes tab, you’ll have the option to:

a. Book a Workout – you can tap on the time you want to book your

workout. Then on the next page press and it will say “Success”

when its booked. You can book up to two weeks at a time, on each day. If

you need to cancel it right after you booked it, wait until the word

“Success” goes away, then click the red cancel button.

4. Then, from the My Schedule tab, you’ll have the option to:

a. Check In – if you’ve already booked a workout, you’ll choose the option to

“Check In” or “Cancel”

i. You can only check in up to 1 hour before the workout starts and

you can check in right from your own phone! No waiting in line to

sign in. If you try to check in more than an hour before, it will say

“Problem updating your status”.

ii. The trainer will have a roster of who has checked in to compared to

who is there. They will mark those not present as absent even if

they have checked in.

b. Cancel a Workout – Click on the date you want to cancel and click

“Cancel”. You can only cancel your workout up to an hour before the boot

camp (otherwise it counts as a late cancel because that spot was reserved

for you). We ask that clients pre-book your workouts, so the trainer can

have an idea of how many people are going to be there, as well as the

member can hold their spot. This also helps members with consistency

when they are accountable to their workouts and times.

c. Other Options – you’ll see a map of our location, get directions and option

to give us a call.

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How to View My

Schedule

Here you’ll find your scheduled workouts for a day, for one location at a time.

1. Once you’ve booked your workout, from the icons/menu at the bottom of the

screen, you can tap on My Schedule.

a. You will see a “Check In” button that will allow you to check in for that

workout on the day of, no more than an hour before the workout.

b. You can tap on the calendar and select different dates to see your

schedule, so you can cancel them if you need to.

c. Unfortunately, the ClubReady software will not allow the app to show you

all your booked classes in one list, it is by the date. You can have however

see this online on ClubReady’s website after you log in there.

2. Although you can book another location on this app, you can only view at one

time the schedule for that location.

a. So, if you want to see any other schedule you have booked for another

location, you must go to the More tab in the menu and choose that

location, it will re-set the whole schedule availability for that location.

b. Anytime you want to see the schedule for a different location, you must

choose that location in the More tab.

c. The system defaults to your location that your membership is set up.

d. Since this is a new system and we didn’t want a bunch of people

accidentally booking the wrong location, we are only having people be

able to book at their membership location UNLESS you tell us you want to

book at another location. Just email us and let us know so we can add

This is the screen after you log in and will see when you click

the Home tab at the bottom of the page. These are all the

upcoming classes for that day. Click the time you want.

This is the screen you will see after you click on the class time from the list of

sessions that day. Click “BOOK” to reserve your

spot.

This is the screen you will see after you click “BOOK”, you have the option to check in an hour before the workout.

IMPT: When you check in, it will still say “Check In”. If you want to confirm you did

check in just click it again and it will say “Booking is already set to this status”.

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that access for you. Members can book at any of our locations for no

additional charge. Just email support@samanthataylorfitness.com and

please tell us:

i. Your name

ii. If you are doing boot camp or personal training

iii. Your main club location where you joined

iv. And which location you want to add as another option to train at

IMPT TIP: When you book a workout or cancel, there will be a

black box that will pop up at the bottom that tells you the outcome of

that action. Make sure you let that go away before you do the next

step, so you know it took affect in ClubReady, it only takes two seconds for it disappear.

How to View Additional Options, More Screen

1. Tap on More from the app bottom menu icons.

2. From the More screen, you’ll find the following options:

a. Follow Us on Social Media – connect with us on social media.

b. Links to our webpages in these areas:

i. Resources – helpful links you may need like the link for

ClubReady’s website, our events page, etc.

ii. Track Your Progress – access to your progress information, we

will be adding more information to this page as we get more set up

in ClubReady, but you can track your weight and your

measurements right in ClubReady.

iii. Nutrition – access to the eating plan and we will be adding many

more resources here including recipes

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iv. Videos/Seminars – quick access to watch my seminars right from

your phone! You can listen to these while you drive (not watch

them of course while driving) or do other busy work.

c. Need Help? – contact us for support.

d. Choose Schedule Location – allows you to change your schedule

location. You’ll need multiple location access, if you want to attend a

different location then your main location you need to contact

support@samanthataylorfitness.com and let us

know:

i. Your name

ii. If you are doing boot camp or personal

training

iii. Your main club location where you joined

iv. And which location you want to add as

another option to train at (there is no

extra charge for this, this being a new

system we didn’t want to give everyone

access since most won’t attend more

then one location)

e. My Information – displays your username and

email

f. Logout – allows you to sign out from the app,

however if you stay logged in, you will have

access to the app without having to log in again

and you can book workouts within seconds.

Answers to Features the App does not have yet that we know

we can’t add right now, its something within ClubReady

software that is stopping this capability:

1. I want it to show all my schedule, on the MY SCHEDULE tab, not just that

date.

• The software won’t let us do this, it can only show the date you have

chosen on the calendar. You can log into the website and see your total

schedule at a glance for the next 2 weeks in your account.

2. Why when I “check in”, does it still say “check in” on the red button when I

am already checked in?

• One limitation ClubReady has on their app is they don’t have what is

called “status update” on their app access. So, when you check in, we can

see it on the computer that you are checked in and when you click check

in again, it will say you are “member is already checked into this class”.

That way you will know for sure you are checked in.

• We are sorry for this inconvenience, trust me, I worked on this for weeks

to try to get it to turn to say “checked in” but it just won’t do it. We almost

didn’t build the app for this reason but felt it was worth having it still, even

if this feature was not going to update.

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Answers about what a Certain Screen Mean

1. What if it says I have 0 credits and I can’t book sessions?

• That is mostly likely just a glitch from when the accounts were transferred

over, please contact us and we will investigate it right away. Remember

though you can still show up for your session even if we don’t get it fixed

within the few hours you want to work out.

• Email support@samanthataylorfitness.com or you can call 813-377-2255

2. The app I am seeing doesn’t look like yours or the pictures in this

document.

• Chances are if it looks like this, you downloaded the

wrong app. ClubReady has its own app but we did

like this, so we built our own! So, if you see screens

that look like this, that is not the right app. Uninstall

that app and back to the first page of these notes to

see how to find our app. : )

3. I’m logged in to the app, but I don’t see any upcoming classes

• If you don’t see any upcoming classes from the Home screen, chances

are classes for that day has already passed. Same goes for the Classes

screen. In this case, you may want to select a different date from the

calendar.

• Or if you are on the Home or Classes screen and you don’t see the

upcoming time you want, you might have already booked it because it

disappears from these screens when its booked.

• It can also be possible that you may not be connected to the internet and

we’re not able to pull the class list for that day. Please verify your internet

connection.

• You may also want to logout from your account and try login in again.

i. To logout, from the app, tap on More screen, then tap on “Logout”

button and confirm. You’ll be taken to login screen, where you’re

able to log back in.

4. I am on a particular date and it says “no classes

available on selected date”

• If you know there are sessions this day, this could

just be a glitch. Log back out and log back in, it

should re-set. Let us know if it doesn’t.

• OR you are already booked for any remaining

sessions look on your MY SCHEDULE tab to

see if you are.

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5. What does it mean where there are two dates chosen on the calendar?

• When you see two dates like this, that means you have chosen a different

day then the current date. The blue date means that is the day it currently

is, the red date is what day you have chosen for the schedule that is listed

below that calendar.

6. Why does it still say “Book” when I click on a class under My Schedule that

I have already booked?

• That doesn’t mean you haven’t booked the class. If you click on “Book”

and it says, “Member is already booked into this class”, that means you

are booked. Most of the time when you book the workout, the screen will

change to “Check In” or “Cancel”, like the 3rd picture. But I have seen a

few times where it stays on the 2nd picture where it says book, until about

an hour before the class starts.

• See pictures on the next page.

7. Why does it still say “Check In” when I have already checked in an hour or

less before the session starts?

• That doesn’t mean you aren’t checked in. If you click on “Check In” and it

and it says, “Booking is already set to this Status”, that means you are

checked in to the class. Unfortunately, ClubReady doesn’t update on the

apps the “status” of the check in. So yes, it should say checked in but its

within ClubReady’s software that is not letting us have that “status” on the

button that you are checked in. Frustrating I know but it was one of the

only issues we found with this company and how it would function in the

app.

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8. Why can I only see one week of the schedule on the Classes or My

Schedule tab?

• It was made that way to have less on the

screen, all you do is swipe down and the

whole month will show.

9. Why does it say, “booking policy violation?”

• Because on this app we only have people book out 2 weeks in advance.

If we let people book months in advance when they aren’t used to this

system, they can have workouts in there they don’t remember booking

and we can have lots of slots taken that aren’t being used. So, we are

testing it out keeping it fresh with scheduling every two weeks.

• I recommend setting a reminder on your phone to go in and pre-book your

workouts every week, so you are always a week ahead of scheduling.

Meaning don’t wait until Sunday to book the next week because as we get

busier, you are going to wait to make sure you get the time slot you want.

10. How do I get to the next month?

• Just swipe to the left on the calendar and it will slide to the next month.

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More Support Questions

1. I forgot my username and password

a. If you forgot your username/password (you must enter your email that was

given when you joined) choose “forgot your username or password” click

this link to re-set your password.

2. Where do I go to install your app?

a. Depending on your device, iPhone/iPad or Android device, you’ll need to

visit your devices’ app store (App Store or Google Play). Once you’re in

the app store, do a search for “FBBC by Samantha Taylor” to look for our

app. Optionally, you can also type “Samantha Taylor” or “FBBC”.

b. Both app stores will require you to have an account to download and

install apps. You’ll need to make sure you’re logged in to your account or

create a new account (if you don’t have one).

c. App Requirements:

i. iPhone/iPad – requires iOS 9.0 or later.

ii. Android – Version 4.4 and Up

3. I can’t install the app on my device

a. To install our app, you must have a supported device (Apple’s

iPhone/iPad or Android device). Also, please make sure your phone is up-

to-date with the latest updates. If you don’t know how to do the latest

updates on your phone, you will need to call your phone’s tech support.

For we will not know how to do updates on your specific phone.

4. I’m not able to login to the app after I downloaded it

a. If you’re getting an invalid login entered message, chances are you’re

entering an invalid username/email or incorrect password. Passwords are

case sensitive, make sure you enter it in the proper case.

b. You also want to check your phone’s internet connection. You need to

make sure you’re connected to your phone’s 3-4G connection or a WiFi

connection.

c. First try going and re-setting your password by clicking this link. It takes a

minute to an hour or so to get this email from ClubReady.

d. If its saying it doesn’t recognize your email or is not finding you in

ClubReady, please email or call us so we can make sure you are in the

system.

i. If you just joined that day, you might not have been added yet.

ii. Or if you are an existing member and its not recognizing your email,

we may have a different email on file then you are entering. So

please do contact us and let us know. Email

support@samanthataylorfitness.com or you can call 813-377-2255

5. My screen is freezing and I’m not able to see or do anything within the app

a. Try closing the app and re-opening.

b. If this persists after a few times, power down your phone and turn it back

on.

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c. If it persists, try uninstalling the app and reinstalling it. These above few

things usually fixes the problem.

d. If the problem persists, please send us a message at

support@samanthataylorfitness.com and we’ll get in touch with you as

soon as possible to see if we can help. But you do want to try these above

things mentioned first because that is the only thing we are going to be

able to walk you through as well.

6. I tried to book a workout and I’m getting an error message.

a. Possible reasons:

i. You may have already booked this class. Try selecting a different

class or go to My Schedule to verify.

ii. You may not have access to book a workout in your selected

location. Tap on More icon from the bottom menu and verify you

have selected the proper location. If you’re not sure, give us a call.

iii. You may not be connected to the Internet from your device.

7. I already booked a workout and now I’m trying to check-in but no luck. It’s

not working for me.

a. You will get an error if you’re trying to check in for a class more than an

hour ahead of the class start time. Most people just check in right before

they get there.

b. You may have already checked in for this class.

c. Verify you’re connected to the Internet.

d. If it says, “problem updating booking status”, that means you are trying to

check in more than hour before the workout starts.

8. What do I do if I can’t pre-book my workouts on the app?

a. Here is where you can pre-book your workouts on this webpage:

i. Click on the location you train when on this page but please know,

you canNOT change the location when inside it, you have to go

back to these links on this page:

www.samanthataylorfitness.com/members/book

ii. So don’t try to change locations here where this dropdown menu is,

it will say “no classes scheduled for this day”. You have to go to

the above link and choose the location if you want to switch.

b. When you click the red button that says: “book now” it will take you to this

screen and you still have to choose “make booking” at the first picture.

Then when you do, you will see this next picture:

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c. If for some reason you still can’t pre-book your workouts on the app OR on

the website, you can show up for the workout. Be there at least 5 minutes

early so before the workout starts, you can go up to the trainer to tell her

that you need her to book you in the session.

i. We have a tablet there that the trainer can log you in, however this

is only for temporary use in a situation where you can’t pre-book

your workouts for some reason. You can let support know you are

having issues logging in and we will get it fixed within a few days,

but we still want you to just show up for your workouts until its fixed.

d. You can always go directly to the website and log in and pre-book your

workouts there. You can enter your log info here and get into the website

directly, its just not the most mobile friendly webpage, that is why we

created our own custom app. If you go into this one, when you get into

your account, click tab that says “Bookings”

i. You can log into ClubReady’s site here:

https://www.samanthataylorfitness.com/crlogin

9. I’ve gone through all your FAQs, but I can’t find a solution to my problem.

a. If you’re still having issues downloading, installing or using our app, please

send us a message at support@samanthataylorfitness.com and we’ll be

more than happy to see if we can assist you. Or you can call 813-377-

2255 but please try the other things first including speaking to your phone

provider because chances are, there either may be a setting on your

phone or an issue there that we cannot fix, or trouble shoot.

b. Also just go ahead and show up to the workout even if you can’t book it.

We will work on the solution when you let us know but also still go

workout, the trainer can put you in the system when you get there.

Most of all, don’t you worry…the reason we had this app developed was to make it easy for people to

book their workouts and check in that they are there, but we understand there may be some hiccups here

and there. We will get it figured out, you just get to your workouts. : )