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Dale Carnegie Training
Personal Leadership
®
ISO-405-PD-EV-1001-V1.0
Regional AAHAM Meeting
Sponsored by the Keystone and Philadelphia Chapters of AAHAM
Today’s Business Reality
More...
Better...
Faster...
With Less!
What Makes for a What Makes for a Successful Leader?Successful Leader?
• When you think about successful Leaders you know, what attributes
about them come to mind immediately?
• Please write 3-5 attributes
Triangle of SuccessTriangle of Success
Attitude
AttitudeSkills
Skills
KnowledgeKnowledge
85%85%
15%15%
Communication skills
Leadership
Job knowledge
People Skills Flexible
Team player
Integrity
Strong work ethic
Industry knowledge
Technical skills
Courage
Humor
Analytical skills
Leadership
Leadership is creating environments that influence others to achieve group
goals
People support a world they help create
Management
Management is the creation, implementation and monitoring of
processes
People support a process that helps them succeed
Interactive Communication
Sender Receiver
Message
Feedback
Relationship
Filter Filter
FilterFilter
Levels of Listening
Empathetic
Selective
Attentive
Pretend
IgnoreLi
sten
ing
The 4 Problem Solving Questions
11 What is the problem?
22 What are the causes of the problem?
33What are the possible solutions?
44 What is the best solution?
Connect with Others
Genuine InterestGenuine Interest
HelpfulnessHelpfulness
UnderstandingUnderstanding
RespectRespect
Feedforward
5Thank
3
Describe2
Pick one behavior1
44
Feedforward
Feedforward
FocusFocus
Ask for two suggestions for the future
Ask for two suggestions for the future
Connect with Others
1. Don’t criticize, condemn, or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in the other person.
5. Smile.
Connect with Others
6. Remember that a person’s name is, to that person, the sweetest and most important sound in any language.
7. Be a good listener. Encourage others to talk about themselves.
8. Talk in terms of the other person’s interests.
9. Make the other person feel important, and do it sincerely.
“Innerview” Perspectives
PurposesPurposes
ResultsResults
ConversationBuilding
CommonGround
Networking
Common Needs & Opportunities
TrustBuilding
Common Values
The “Innerview” Process
Discuss w/ Your Partner:
1. 2 most useful ideas today
2. What action steps will you take to become a stronger Leader?
Leadership Action Plan
Dale Carnegie Training
Personal Leadership
®
ISO-405-PD-EV-1001-V1.0
Regional AAHAM Meeting
Sponsored by the Keystone and Philadelphia Chapters of AAHAM