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DATA SHEET RSA ARCHER ® INCIDENT MANAGEMENT USE CASE FOR BUSINESS RESILIENCY
DATA SHEET
RSA ARCHER®
INCIDENT MANAGEMENT USE CASE FOR BUSINESS RESILIENCY
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DATA SHEET
THE CHALLENGE Reporting requirements for fraud, cyber incidents, and whistleblower and
physical security threats are mandated by several regulations, including
the Public Disclosure Act and the Sarbanes-Oxley Act. Many organizations
have developed incident response processes for business units or locations,
and these processes are often implemented manually and managed through
spreadsheets or homegrown solutions. As a result, valuable time and resources
are spent tracking incidents rather than resolving them.
When simple incidents turn into business interruptions or crisis events, they
have the potential to cause serious harm to your organization’s operations,
compliance capabilities, finances, and reputation. Companies must have a
central repository of real-time decision support tools that allow personnel
to react quickly and effectively when events occur that impact employees,
customers, operations, or brand reputation.
OVERVIEW RSA Archer® Incident Management provides case management and incident
response for reporting cyber and physical incidents, categorizing them, and
determining the appropriate response procedures. You can evaluate the criticality
of an incident and assign response team members based on business impact and
regulatory requirements. Incident Management provides a metrics dashboard for
tracking and reporting on costs, related incidents, loss and recovery.
KEY FEATURES• Central repository for reporting incidents and managing the incident lifecycle
• Central repository of contact information for incident investigators,
witnesses, and others involved in the investigation process
• Listing of resolved incidents by resolution costs
• Storage of all procedures that must be implemented as incidents occur,
categorized by incident type (denial of service, phishing attack, and more)
KEY BENEFITS With RSA Archer Incident Management, you will be able to:
• Centralize incident data and allow end users to report cyber and physical
incidents of any type, including theft, harassment, fraud and phishing
• Enable whistleblowers to report incidents anonymously, and integrate data
from a call center or intrusion detection service through the flexible Archer
Web Services API
• Control access to incident data down to the individual field level to
protect the identity of the individuals involved and the integrity of your
organization’s confidential information
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DATA SHEET
• Link incidents to specific findings and remediation plans, and monitor all
remediation efforts and approvals
• Produce rollup reports to track incidents and identify trends, incident
similarities, and relationships
FOR MORE INFORMATION To learn more about how EMC products, services, and solutions can help solve
your business and IT challenges, contact your local representative or authorized
reseller—or visit us at rsa.com. If you are an existing RSA Archer customer and
have questions or require additional information about licensing, please contact
RSA Archer at [email protected] or call 1-888-539-EGRC.
RSA and the RSA logo, are registered trademarks or trademarks of Dell Technologies in the United States and other countries. © Copyright 2018 Dell Technologies. All rights reserved. Published in the USA. 01/18 Data Sheet H14792-1.
RSA believes the information in this document is accurate as of its publication date. The information is subject to change without notice.
Link incidents to specific findings and remediation plans, and monitor all remediation efforts and approvals
Produce rollup reports to track incidents and identify trends, incident similarities, and relationships
For more information To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller—or visit us at www.rsa.com. If you are an existing RSA Archer customer and have questions or require additional information about licensing, please contact RSA Archer at [email protected] or call 1-888-539-EGRC.
EMC2, EMC, the EMC logo, RSA, the RSA logo, and Archer are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMware is a registered trademark or trademark of VMware, Inc., in the United States and other jurisdictions. © Copyright 2016 EMC Corporation. All rights reserved. Published in the USA. 4/16 Data Sheet H14792-1 RSA believes the information in this document is accurate as of its publication date. The information is subject to change without notice.
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