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Data Warehouse Evaluation: Reliability in the Aircraft MRO Industry Philipp Mengis, SR Technics SEUGI 2001 Firenze
Data Warehouse Evaluation:Reliability in the Aircraft MRO Industry
Philipp Mengis, SR Technics
SEUGI 2001 Firenze
6/28/2001 / Page 2
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
Swissair Group 2001
Personnel (fullPersonnel (full--time positions):time positions):Swissair Group WorldwideSwissair Group Worldwide 71’90571’905
SwitzerlandSwitzerland 22’00022’000Europe (w/o Switzerland)Europe (w/o Switzerland) 16’00016’000USAUSA 12’00012’000
Financial Figures:Financial Figures:Operating revenue Operating revenue 16’229 Mio CHF16’229 Mio CHFEBITEBIT 603 Mio CHF603 Mio CHF
Facts & Figures Swissair Group 2001
Facts and Figures: SR Technics Switzerland 2001
Operating revenue Operating revenue CHF 1’428 Mio.CHF 1’428 Mio.EBITEBIT CHF 74 Mio.CHF 74 Mio.PersonnelPersonnel 3‘2463‘246Number of Aircraft ChecksNumber of Aircraft Checks 942 per year942 per yearAircraftAircraft--HangarsHangars 4 (50‘000 m2)4 (50‘000 m2)Spare parts inventory valueSpare parts inventory value CHF 216 Mio.CHF 216 Mio.
To our customers SR-T offers optimum benefit by providing tailor made services
Aircraft Maintenance and Overhaul
Engine Maintenance, Repair and Overhaul
Components Maintenance, Repair and OverhaulComponents Availability/Pooling
Additional related services
6/28/2001 / Page 7
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
6/28/2001 / Page 8
History - Why a DWh evaluation pilot?
Aerospace & Aerospace & DefenceDefenceSolutionSolution
R/3R/3
PPPP
MMMM
SDSD
QMQM
PM/SMPM/SM
HRHR ISIS
WFWF
PSPS
AAAA
COCO
FIFI
Material ManagementInventory/ValuationPurchasingWarehouse ManagementMaterial Planning
Production ProcessMaterial Requirements Planning (MRP)Master PlanningOrder Management
Sales & DistributionSalesShipping/TransportationBilling
Quality ManagementInspectionCertificationNotification
Plant/Service MaintenancePlanningOrder ManagementCapacityWarrantyContract Management
Human ResourcesTime Management
Industry Solution
WorkflowTechnical TraceEvent Log
Project SystemsProject PlanningBudget Management
Financial AccountingGeneral LedgerAccounts ReceivableAccounts Payable
Controlling
Investment Management
Assets AccountingDepreciationAsset Management
SR MaRiO: SAP R/3 introduction as launching customer in the A&D Industry. Budget: > 60 Mio CHF
6/28/2001 / Page 9
Need within the SAP R/3 project Need within the SAP R/3 project –– SR SR MaRiO MaRiO –– for a Data for a Data WarehouseWarehouseUse or not to use SAP BW as a data warehouse?Use or not to use SAP BW as a data warehouse?
History - Why a DWh evaluation pilot?
6/28/2001 / Page 10
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
6/28/2001 / Page 11
Goals DWh: Old / target system landscape
REHISTPE144/monthly
Top-Twentymonthly
Laufzeiten-kontrolle (monthly)
REDETMS315/online
Weekly Report
Monthly Reliability
DTR
TechnicalPerformance (monthly)
Ad-hoc Pilotcompl.Incl. Corr. actions
COHISTPE146/monthly
ENGDISMS714online
ACCESS DBs
COAREQMS312online
RESUBMS316/online
COATAMS325online
COSUBMS326/online
COREGMS323/online
CASREQMS305/online
MRIPERFMS910/online
REGPERFMS912/online
12
Level 1
Level 2
Level 3
16
Eng.Fore-cast
18
25
41
20
23
24
Incident Report
21
SAS(TTE)
MAP/SAP R2
Sky TecADAS
SR Tsystems
FDRD
SAirGroupand othersystems
Reliability dataIncidents
2
1
64
3
5
7
8
9
1011
MSExcel
27
SAS(TUEK)
17
MCS
OLINFAMS800online
12
13
MSWord
Engine Operationon request
TEAM III Reports(e.g. Eng. Perf./
Vibration onreq.)
Shop Findingson request
SAS(TUMD)
FlightHours SR
Flight Hours OALTelex (London)
Removal
RotableTag
ZRH
outside ZRH- Telex or- LogisticService Center
DispatchReport
Engine Removalon request
Swissair EngineStatistics26
28
29
30
31
32
35
Eng.Re-
moval
38
Eng.Ope-ration
Level 4
Eng.EH /EC
Eng.shopvisitetc.
36 36 39 40 37
AC Log SlipPilot
Complaint
ReferenceMängelkarte
ServiceBulletin
Repaircard
Lotus Noteslog slip OAL
ShopFindings TA
DelaysCancellationsEvents (MCC)
Flight Hours OAL(FAX)
a
b
cd
f
Structure LogSheet
(Framemaker)
g
b
Classi-fication ofremovals
19
h
EPMSAP/R3
MS Access
Structure
Onlinereports
FlightData
COLLREQMS919/online
Shop findingson request
SAS(TUEC)
TEAMIII
SAGE
EngineReports
Pilotcompl.
Graphic(Level 1)
22
14
15
33
DTRStr. Rep.34
41
ADAS Reports
Status Quo
Data Input:Removals
ComplaintsShop Findings
Rotabesetc.
Standard Reports
SAP/R3Aerospace
&Defence
TEAM IIISAGE
Sky Tec
ADAS
User defined Reports
FlightData
FlightHours SR
Engine Reports
Ad hoc Reports
SAirGroupand othersystems
SR Tsystems
Extract
Cleanse
OperationalDataStore
Transform
Data Warehouse incl. MDDBs
On-line analytical processing
EIS
Data Mining
SR SR TechnicsTechnicsIntranetIntranet
Web presentation
Target
6/28/2001 / Page 12
Goals DWh
DWh DWh as as oneone centralized information providing tool for centralized information providing tool for the different information needs within SR the different information needs within SR Technics Technics and as a common source for partners and alliancesand as a common source for partners and alliances
Deployment fields:Deployment fields:Technical: Material reliability analysis, Engineering change Technical: Material reliability analysis, Engineering change management, Equipment life time monitoringmanagement, Equipment life time monitoringFinance: Basis for a MIS (operational controlling)Finance: Basis for a MIS (operational controlling)Finance: Basis for BSC (strategic business development) Finance: Basis for BSC (strategic business development)
Timeline:Timeline:Start Start DWhDWh evaluation: November 1999evaluation: November 1999First iteration (pilot): October 2000First iteration (pilot): October 2000GoGo--live: January 1live: January 1stst 20012001
6/28/2001 / Page 13
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
6/28/2001 / Page 14
The DWh evaluation Pilot
Competitors: Competitors: SAS SAS DWhDWhSAP SAP BWhBWh
Time planTime plan DWhDWh Pilot:Pilot:08/12/9908/12/99 Installation Software, task assignmentInstallation Software, task assignment06/01/0006/01/00 Presentation, EvaluationPresentation, Evaluation10/01/0010/01/00 Decision for SAS Decision for SAS DWhDWh
Task assignment:Task assignment:Access to different data, data format stored on different systemAccess to different data, data format stored on different systemssProof the state of the art data evaluation techniquesProof the state of the art data evaluation techniques
6/28/2001 / Page 15
Project org-chart
Executive Sponsor
Project Review Board
Business Coordinators Service Provider Project Manager
TC ConstructionMngr.
DW Architect
DevelopmentTeam
Ref. ProjectGroup
Project Manager
TUTTTFHR
6/28/2001 / Page 16
Evaluation criteria
EndEnd--user:user: Weight 1.5Weight 1.5Front end (GUI), Analysis (Ease of use, Performance, Query), IntFront end (GUI), Analysis (Ease of use, Performance, Query), Integration egration (Spreadsheets, Macros)(Spreadsheets, Macros)
DWhDWh process:process: Weight 1.0Weight 1.0Info sources, Importing structure, Importing format, Cubes, HistInfo sources, Importing structure, Importing format, Cubes, Historical orical data, Delta management, External sourcesdata, Delta management, External sources
Reports / analyzing tools:Reports / analyzing tools: Weight 1.2Weight 1.2Standard reports, Standard functions, Printing/Lists, Charts, InStandard reports, Standard functions, Printing/Lists, Charts, Interaction teraction with Internet/MSwith Internet/MS--OfficeOffice
System administration:System administration: Weight 0.7Weight 0.7Online documentation, Release change, MaintenanceOnline documentation, Release change, Maintenance
6/28/2001 / Page 17
Evaluation criteria
Product: Product: Weight 0.8Weight 0.8History, Customer support, Training, Communication during prototHistory, Customer support, Training, Communication during prototypingyping
Vendor:Vendor: Weight 0.5Weight 0.5Market, Local/Global support, Market positionMarket, Local/Global support, Market position
Risk assessment and priceRisk assessment and price
6/28/2001 / Page 18
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
6/28/2001 / Page 19
Actual Release SR MaRiO DWh 1.0 - Overview
QMPM
HR
MMSD
PP
PSWF
IS
COFI
AMSAP R/3Application
Server
Database
MainframeSystems
(IMS, SAS,...)
Database
RDBMS
Database
Flat Files
Data Warehouse
Dimensions
DataMartsFacts
OLAPCubes
Extra
ct, T
rans
form
, Loa
d
Enterprise Admin.
Intranet
SAS Full Client
Enterprise Guide
6/28/2001 / Page 20
Dynamic report (home)
6/28/2001 / Page 21
Dynamic report (selection page)
6/28/2001 / Page 22
Dynamic report (report page)
6/28/2001 / Page 23
Dynamic report (PDF report for printing)
6/28/2001 / Page 24
Publish & subscribe
6/28/2001 / Page 25
Enterprise guide report (hit list)
6/28/2001 / Page 26
Enterprise guide OLAP report (CO PA)
6/28/2001 / Page 27
Enterprise guide OLAP report (CO PA)
6/28/2001 / Page 28
Enterprise guide (graphic)
6/28/2001 / Page 29
Agenda
WelcomeWelcomeHistory History -- Why aWhy a DWhDWh evaluation pilot?evaluation pilot?Goals Data WarehouseGoals Data WarehouseTheThe DWhDWh evaluation pilot evaluation pilot -- Tasks, milestones, Tasks, milestones, evaluation criteriaevaluation criteriaActual Release: SR Actual Release: SR MaRiOMaRiO DWhDWh 1.01.0Outlook & ConclusionOutlook & Conclusion
6/28/2001 / Page 30
Release 2
Release 1 (Production)
Oct 01
•Design•Construction•Test
Release 3•Finance MIS (second part)
Jun 01May 01Jan 01
•Deployment
Rollout SR MaRiO (SAP R/3)
Release 4
Outlook: Rollout plan
time
6/28/2001 / Page 31
Conclusion
Evaluation pilot: successful, right decisionEvaluation pilot: successful, right decisionImplementation within plan (Implementation within plan (rptrpt))Successful parallel strategy: old / new systemSuccessful parallel strategy: old / new system
Advantage because of postponement SAP R/3 projectAdvantage because of postponement SAP R/3 projectBasis for success: partnership & professionalismBasis for success: partnership & professionalism
