PROPOSED DDOT FARE CHANGES

1

Formal Public Hearing

Detroit Department of Transportation

CURRENT PASS OPTIONS

2

25+ Different

Fare & Pass

Options

Detroit Department of Transportation

CURRENT FARES AND PASSES

3

CURRENT CASH FARES & AGENCY TICKETS

Standard Cash Base Fare $1.50

Standard Transfer $0.25

Standard SMART Top-Up Fare $0.50

Standard Agency Single-Ride Ticket $1.50

Standard Agency Transfer Ticket $0.25

Senior/Disabled Cash Base Fare $0.50

Senior/Disabled Transfer $0.10

Medicare Cash Base Fare $0.75

Medicare Transfer $0.10

Student Cash Base Fare $0.75

Student Agency Single-Ride Ticket $0.75

Student Transfer $0.25

CURRENT PASSES

$10 Value Card $10.00

Agency 2 Ride, 2 Transfer Ticket $3.50

Standard Weekly DDOT Pass $14.40

Standard Five-Day DDOT Pass $14.00

Student ID Card $2.00

Standard Monthly DDOT Pass $47.00

Standard Bi-Weekly DDOT Pass $27.50

Monthly Regional Pass $49.50

Regional Plus Pass (SMART Only) $20.00

Senior Monthly DDOT Pass $17.00

Disabled Monthly DDOT Pass $17.00

Student Semester Pass $136.50

Detroit Department of Transportation

PROPOSED NEW FARES

New Fare Standard Price Reduced Price

4 Hour Ride Ticket $2 $0.50

24 Hour Pass $5 $2

7 Day DDOT Pass $17 $8

7 Day Regional Pass $22 $10

31 Day DDOT Pass $50 $17

31 Day Regional Pass $70 $29

4Detroit Department of Transportation

NEW FARE OPTIONS

5

4 Hour Ride Ticket 24 Hour Pass Mobile Fare Payment Rolling Passes

• Unlimited rides for 4

hours

• Replaces the base

fare and eliminates

need for transfers

• Unlimited rides for an

entire day

• Available on all DDOT

buses and at retail

locations

• Pay for all fare types

using smartphone

• Reduced fare options

• All passes start on

first use, and continue

for the assigned

number of hours/days

• Expand locations and

options for purchase

Detroit Department of Transportation

BUS FARE COMPARISONSystem Single Ride Transfer

Day Pass

(24 Hour)5 Day Pass

Weekly

(7 Day)

Monthly

(31 day)

Detroit (Current) $1.50$.25 (up to 4 hours of limited

transfers)X $14.00 $14.40 $ 47.00

Detroit (Proposed) $2.00Includes transfer for up to

4 hours $5.00 X $17.00 $ 50.00

Cleveland $2.50Includes transfer for up to

2.5 hours $5.50 X $25.00 $ 95.00

New York City $2.75Includes transfer for up to

2 hours X X $ 32.00 $ 121.00

Chicago $2.50 $.25 (up to 2 additional rides) $10.00 X $ 28.00 $ 105.00

Washington, DC $2.00Includes transfer for up to

2 hours X X $ 17.50 X

Los Angeles $1.75Includes transfer for up to

2 hours $7.00 X $ 25.00 $ 100.00

Miami-Dade County $2.25 Includes transfer for up to

3 hours $5.65 X $ 29.25 $ 112.50

Atlanta $2.50 Includes transfer for up to

3 hours $9.00 X $ 23.75 $ 95.00

Minneapolis $2.00 Includes transfer for up to

2.5 hours X X $ 24.00 $ 120.00

Dallas $2.50Includes transfer for up to

2 hours $5.00 X $ 25.00 $ 80.00

Seattle $2.75Includes transfer for up to

2 hours $8.00 X X $ 99.00

Philadelphia $2.50 $1 per transfer $9.00 X $ 25.50 $ 96.00

Boston $2.00Includes transfer for up to

2 hours $12.00 X $ 19.00 $ 75.00

BENEFITS FOR RIDERS

• More Flexibility – Unlimited Rides on Any Route

• More Options – SMART Access with 4 and 24 Hour Passes

• Faster Boarding – Easy Swipes, Fewer Dips

• Seamless Transfers – No More Transfer Fare

• More Access – Passes Sold in More Locations

• Simple System – Easy to Use and Understand

• Students Pay Less – Same Fare as Other Reduced Riders

• More Benefits for Reduced Riders – At the Same Price

7Detroit Department of Transportation

REDUCED FARES

• Reduced fares will be the same for all eligible riders

• Seniors, Disabled, Medicare Card Holders, Students eligible

• Reduced fare prices will be available for all fares and passes

• Available on mobile app

• Prices will remain the same as the current Senior/ADA levels

Detroit Department of Transportation 8

MOBILE FARE PAYMENT

• Same app as ParkDetroit and QLine

• Ticket is purchased and stored on app

• App supports reduced fare tickets

• Easy to use and ride

9Detroit Department of Transportation

MOBILE FARE APP DEMO

Detroit Department of Transportation 10

ADDITIONAL RETAIL LOCATIONS

• New pass format will be easier for retailers to sell

• Adding additional retail locations

• Adding ticket vending machines at high traffic locations

11Detroit Department of Transportation

DDOT ON-BOARD SURVEY

• In August, a system-wide on-board rider survey was conducted to help DDOT better understand riders

• Over 1,600 surveys collected

• Questions asked related to travel, fares and potential DDOT improvements

Detroit Department of Transportation 12

HOW MANY DAYS PER WEEK DO YOU USE DDOT?

Detroit Department of Transportation 13

41%

35%

11%9%

4%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

3-5 Days/Week 6-7 Days/Week 1-2 Days/Week A few times per month A few times per year

HOW DID YOU GET TO AND FROM YOUR BUS STOP?

Detroit Department of Transportation 14

Walked55%

Transferred from DDOT

19%

Dropped off9%

Transferred from SMART

8%

Bicycled6%

Drove and parked

3%

To Bus Stop

Walked

Transferred from DDOT

Dropped off

Transferred from SMART

Bicycled

Drove and parked

Walk57%

Transfer to DDOT23%

Bicycle7%

Transfer to SMART

5%

Get dropped off5%

Drive and park2% Other

1%

From Bus Stop

Walk

Transfer from DDOT

Bicycle

Transfer from SMART

Get dropped off

Drive and park

Other

WHAT TYPE OF FARE DID YOU USE TODAY?

Detroit Department of Transportation 15

55%7%

3%3%3%3%3%

2%2%2%2%2%2%2%

1%1%1%1%1%1%1%1%1%1%

0% 10% 20% 30% 40% 50% 60%

Cash Base FareCash Fare + XFer

Single Ride TicketSenior Cash Fare

Transfer TicketDDOT Monthly Pass

Monthly Regional PassSMART Top Up

2 Ride, 2 Transfer TicketStudent ID Card

Weekly CardDDOT Bi-Weekly

Monthly Senior PassMonthly Regional Plus Pass

Senior Transfer$10 Value Card

Disabled Cash FareStudent Single Ride Ticket

Medicare Cash FareMedicare TransferDDOT 7 Day Pass

Student Cash FareDDOT 5 Day Pass

Monthly Disabled Pass

WHAT FARE WOULD YOU SWITCH TO?

Detroit Department of Transportation 16

24.0%

17.5%

22.3%

20.4%

15.8%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Single Ride Ticket 24 Hour Pass 7 Day DDOT Pass 31 Day DDOT Pass 31 Day RegionalPass

% o

f C

ash F

are

Rid

ers

DO YOU USE A DEBIT OR CREDIT CARD?

Detroit Department of Transportation 17

Yes58%

No42%

Yes No

DO YOU HAVE A CELL PHONE?

Detroit Department of Transportation 18

A Smart phone77%

A cell phone without internet access17%

I do not have a cell phone6%

A Smart phone

A cell phone without internet access

I do not have a cell phone

WOULD YOU USE THE FOLLOWING AMENITIES?

Detroit Department of Transportation 19

84%80%

68%

74%

16%20%

32%

26%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

WiFi on Buses USB Charging Ports on Buses Mobile Ticketing USB Charging Ports at Shelters

YES

NO

WHAT WE LEARNED

• Majority riders would benefit from using a 7 or 31 day pass• Many riding 6-7 days per week

• Most riders are interested in mobile fare payment• Feasible for about 60% of riders

• Most riders are interested in the proposed technology upgrades

Detroit Department of Transportation 20

FARE CHANGE TIMELINE

• July – September 2018• Title VI On-Board Survey and Equity Analysis• Farebox Reprogramming

• August - September 2018• Community Meetings and Outreach

• October 2018 • Formal Public Hearings

• November 2018• City Council Approval and Public Education Campaign

• December 2018 • Fare Changes Go into Effect

21Detroit Department of Transportation

RECORDED PUBLIC HEARING

• Each speaker has 2 minutes total

• Other ways to give feedback:

1. Email us - ddotcomments@detroitmi.gov

2. Call us - (313) 933-1300 and let the agent know you’re giving feedback for the Fare Changes

3. Write us - Detroit Department of Transportation

Attention: Coordinator of Public Hearings

1301 E Warren Ave. Detroit MI 48207

• Written Comments Will Be Accepted for 15 Days after the Final Meeting

Detroit Department of Transportation 22