Dear Furniture & Appliancemart / Ashley Homestore Customer,

In an effort to assist you with your warranty claim please complete the following claim form that will provide us with the necessary information to properly assess your claim. The attached is important information that will explain possible issues and solutions. Please review this material before completing the attached customer service request claim form.

In order for your claim to be reviewed you must send: 1. The entirely completed claim request 2. A legible copy of your original bill of sale (proof of purchase). 3. Required photographs of the problems you are having with your sleep set (further

directions are included on the claim request

Upon completing the information required above, please mail or scan and email the information to the addresses listed below:

Furniture & Appliancemart Distribution Center Attention: Mattress Claims 2917 Business Park Drive Stevens Point, WI 54481 Email: mattressclaims@bostoninc.net

Our authorized service representatives will insure that your claim is submitted to the authorized representative for review. Please remember in order for your claim to be reviewed it is very important that you complete and submit all information requested on the attached forms, as well as submitting a copy of your original proof of purchase and the required photographs. Photographs may be emailed to above email address.

Please allow 10-14 days for response.

Sincerely,

Furniture & Appliancemart / Ashley Homestore

Please be advised that even though your Mattress and Box Spring have a longer warranty for an exchange if deemed necessary, there is only a twelve month warranty for service, which begins at the date of purchase. The paperwork attached is the first step in the mattress claim process that works as follows:

1. Read the directions and fill out the claim form. 2. Mail it to the address shown. 3. The form will be reviewed. 4. If a decision is reached right away, you will be contacted. 5. If we need further information, or measurements, we will set up a service date. 6. If it has been over one year since the date of purchase, there will be a $60 trip charge for this service.

7. There are no exceptions to the trip charge.