8/8/2019 Decision Support System for Public Administration

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International School of Business & Media; Kolkata

Abhijit Samanta

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General Overview of a Decision

Support System

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Key Problems faced by the public 

adm

inistration se

rvice

s: Fragmentation

Unclear responsibilities of the people

Insufficient data and structured information.

Insufficient information flow in the hierarchy of the organization.

 Introduction of a new management information system which will be intended to

collect and present diff erent operational data and reports in a standardized way.

This led to the development of 

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Categories of DSS in application of 

Public Administration DSS can be divided into three categories.

Generic DSSs: - These decision-support information technology (IT)applications are domain independent (spreadsheets, generic DSSsfor conceptual modeling, based on a particular problem solvingmethod, and generic DSSs consisting of electronic meeting systemsthat support problem solving in a group).

Domain-specific DSSs.:- The core of these systems is a model thatcomputes the impact of measures on a given subsystem (economic,biological, or other) and presents the results in tabular or graphic

form

.

Phase-specific DSSs.: - These applications aim to support one

particular phase in the decision-making process (problem

formulation phase, choice phase, negotiation support systems).

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DSS applications in West Bengal Govt.

(official website of WB Govt.) http://www.wbgov.com/portal/banglarMukh/Home?&in.gov.wb.portal.MENU_ID_PARAMETER=1

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The system provides individual log in id & password.

This system ensure smooth flow of information between the Govt.

and every individual citizen.

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 These links provides a very

strong support to the public 

administration by providing

lot of data & information.

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 The Finance Department of WB Govt.: -

Helps in issues like knowing about the state 

budget over various projects.

Helps in doing e-commerce and provides

information over tax, pension etc.

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Provides access to individual log in.

Gives information regarding income certificates, various

licenses, industry services etc.

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Provides detailed contact

information of various

control centers and other

im

portant are

a to the

 public.

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The puja guide map

At the time of Durga puja

the traffic congestion

remains very high.

The police faces lot of 

diffic

ultie

s inm

anaging the

 traffic system.

They provide a guide map

to general public by their

website so that the people 

can have a general over

view of the road map.

It helps a lot during the 

puja.

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Kolkata police on facebook.

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Kolkata metro route map for general information to the public

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Thank you

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