description: tags: Session32

8/14/2019 description: tags: Session32

1/25


2/25

Session 32Page 2

Session 32

Direct Loan ServicingWeb Site

A New Look with Added Features


3/25

Session 32Page 3

Presenters

Dan HaywardFSA, Students Channel

Cindy BattleFSA, Students Channel


4/25

Session 32Page 4

Agenda

Whats New in Servicing

Borrower Site A New Look with Added Features

A New Look

eServicing Functionality

Entrance Counseling

School Site

Entrance Counseling Reporting

On the Horizon / Whats Coming


5/25

Session 32Page 5

Whats New in Servicing?


6/25


7/25Session 32Page 7

Borrower SiteA New Look with Added Features


8/25Session 32

Page 8

Borrower Site

School Site


9/25Session 32

Page 9

New Look for Borrower Sitewww.dl.ed.gov


10/25Session 32

Page 10

Tour the Site


11/25Session 32

Page 11

Account Summary

Check important

messages

Verify personal

information.

View accountbalance(s).

Check recent

payment

information

Your Account


12/25Session 32

Page 12

View AccountInformation

Select account option

from the left

navigation bar

Account summary Payment history

Payoff amount

Get 1098-E tax

information

Retrieve copies ofelectronic

promissory notes

Your Account


13/25Session 32

Page 13

Manage YourAccount

Select account option

from the left

navigation bar

Update personal

information

Enroll in electronic

correspondence

Apply for deferment

or forbearance Change your

repayment plan or

payment due date

Your Account


14/25

Session 32Page 14

Payments and

Billing Methods

Make online

payment

Enroll to have

payment

automatically

withdrawn from

checking or

savings account

with EDA

Enroll to receiveand view bills

online

Your Account


15/25

Session 32Page 15

Tools and Planning

Exit Counseling

It is important that

your students

understand their

rights andresponsibilities

Complete

the Exit

Counseling

session online.

Your Account


16/25

Session 32Page 16

Tools and PlanningInterest

Capitalization

Estimator

Utilize any one

of the onlinecalculators to

aid in your

students

manage their

student loan

debt

Your Account


17/25


18/25

Session 32Page 18

Online Payments

Make a payment

anytime.

Schedule

payments up tosix months in

advance.

Electronic Services


19/25

Session 32Page 19

Online Entrance

Counseling

Direct Loan students

will now take their

online Entrance

Counseling on the

Direct Loan Web site

for borrowers.

Borrowers will not

need a PIN to take

Entrance Counseling,

but will continue to use

the PIN for Exit

Counseling.

Entrance CounselingComing in December


20/25

Session 32Page 20

Schools will be able toreceive reports of

students who have

taken Online

Entrance

Counseling in three

ways:2. Online at the DL

Servicing School

site

3. Via the SAIG

4. Summary report

available via email

Entrance CounselingReports School Site


21/25

Session 32Page 21

Whats Coming?

Dan Hayward


22/25

Session 32Page 22

Coming Soon

s School Exit Counseling

Packaging of Separation Materials

More effective way of communicating with schools whenchanges occur (fast FAX)

Login using COD interface estimated September 2003(until then you will continue to use your LO login)

s Borrower Exit Counseling high balance information page

Late fees

Letter Re-engineering

New combined bill / annual statement and new DL logo


23/25

Session 32Page 23

Coming SoonLetter Re-engineering


24/25

Session 32Page 24

Coming SoonLetter Re-engineering


25/25

Session 32Page 25

Questions or Comments?

We appreciate your feedback andcomments. We can be reached at:

s Dan HaywardPhone: 202-377-3207

Email: [email protected]

s Cindy BattlePhone: 202-377-3261

Email: [email protected]

Date post:	31-May-2018
Category:	Documents
Upload:	anon-666773
View:	220 times
Download:	0 times

description: tags: Session32

Documents