Date post: | 18-May-2015 |
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Technology |
Upload: | softchoice-corporation |
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Developing a Lync Deployment Plan
Agenda
1. Microsoft Lync Overview
2. What makes a successful deployment
3. Selling it to the Business
4. Planning considerations
5. Q/A Roundtable
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What is driving Employees to be Overwhelmed?
▪ Shifting workforce: About 1/3 of US workers are currently freelance staff▪ Work from home: 63 million will telecommute in the US by 2016
▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee
▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time
▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
Growth in Workforce Distribution
Lack of Technology Integration
Demand for New Modalities
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
The Microsoft Communications Offering
Authentication
Administration
Storage
Compliance
Unified Experience
Telephony andVoice Mail
InstantMessaging
E-mail andCalendaring
Unified Conferencing: Audio, Video,
Web
The Microsoft Communications Offering
On-Premises In the Cloud
Lync Provides a Consistent Experience Across Office
Contact CardClick to communicate from Microsoft
Backstage™ view (Word, Excel, PowerPoint)
Presence in SharePoint
Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience
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What makes a successful deployment
Peter Baxter, Senior Consultant
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Selling to the business
Existing Infrastructure
Gaps
Required Investment
Return on Investment
Enhanced Communication
Increased Productivity
Customer SatisfactionGreater Usability
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When projects go wrong
Face palm
Double face palm
Triple face palm
Project Success
Project Failure
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Key contributors
Executive Sponsorship
Business-IT Alignment
Adoption & Change
Management
Phased Rollout
Executive Sponsorship
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Executive Sponsorship • Executive strategy
• Objectives and goals• Critical success factors• Top down support• Identification of resources• Buy-in
Business – IT Alignment
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Business-IT Alignment • Understand key business requirement
• Share information on critical business and IT workflows
Adoption & Change Management
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Adoption & Change
Management• Identify key product champions across
the organization• Increase knowledge of existing IT/
Business processes with stakeholders• Product demonstrations• Collaborative problem solving with
product features
Phased Rollout
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Phased Rollout • Prioritize
• Use Business Goals and Objectives
• Use Business Critical Features.• Low Hanging Fruit• Pay for the Features you need
when you Need them
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Design & Roadmap
Design & Roadmap (Business Case)
As-Is To-Be
Technical Assessment
Prioritized Business
Requirements
Technical & Planning Considerations
Dino Caputo, Senior Consultant, Microsoft Lync
Lync 2010 High-Level Architecture
Lync Standard5,000 users
IMPresenceA/V/W Conf.Sharing
Dial-InJoin FromVoiceVoicemail
PSTN
PBX
Gateway
SIP
TDM or IP
SIPSIP
RemoteMobilityFederationPIC
ExchangeUnifiedMessaging
Optional
SIP
Lync Edge
Reverse Proxy
DMZEXTERNAL INTERNAL
Meeting Participant
Lync 2013
High Availability
Lync Enterprise10,000 users
Lync EnterpriseServer 2-8
SQL ServerActive
SQL ServerPassive
Pool
Pool
MonitoringArchivingReporting
MonitoringArchivingReporting
AD PKI
Gateway
PRI or Analog
SIP
Lync Server
IMPresenceA/V/W Conf.Sharing
Dial-InJoin FromVoiceVoicemail
PSTN
PBX
Gateway
SIP
TDM or IP
SIPExchangeUnifiedMessaging
Optional
SIP
Gateway
PRI or Analog
SIPSIP
SIP, PRI or Analog
Branch
Survivable Branch Appliance
WAN
Voice in Lync 2010
4 Topology Basics You Must Know Before Planning
Standard vs. Enterprise Is Voice involved?
Exchange Integration for Voicemail
Internal Only or Remote Access
Cloud Considerations & Scenarios
Hybrid-Lync On Prem & Exchange in
Cloud
All in Cloud Lync 2013 Changes
Planning for Voice – Top 3 Considerations
Bandwidth Estimation
QoS Sip Trunking vs. Traditional Circuits
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Questions
Next Step – Lync Collaboration & Voice POC
PHASE 1: Discovery and Design
PHASE 2: Lync Online Build
PHASE 3: Architectural Design Session
PHASE 4: User Workshop
PHASE 5: Review & Recommendations
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Stakeholders: Up to 10 End Users + Relevant IT LeadershipDuration: 30 Day Structured Evaluation Deliverables: Roadmap Recommendations
Contact [email protected] or your account representative.
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